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... information Table 1-1 Getting information Tasks Instructions ● Set up , restoring, and recovering on page 37. ● See how-to videos about using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to...
... information Table 1-1 Getting information Tasks Instructions ● Set up , restoring, and recovering on page 37. ● See how-to videos about using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to...
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... for computer users. 4. Adjusting Low Blue Light Mode (select products only) Decreasing the blue light emitting from external power for additional printed details or updates. To access the latest user guides or manuals for your product, go to http://www.hp.com/support, and follow the steps below. 1. Be sure to a comfortable viewing light, follow the instructions to find your work habits for your monitor to save...
... for computer users. 4. Adjusting Low Blue Light Mode (select products only) Decreasing the blue light emitting from external power for additional printed details or updates. To access the latest user guides or manuals for your product, go to http://www.hp.com/support, and follow the steps below. 1. Be sure to a comfortable viewing light, follow the instructions to find your work habits for your monitor to save...
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... . Operating system controls The Network and Sharing Center allows you get connected to that world. Connecting to a wireless network 7 Connecting to a wireless network Your computer may have an airplane mode key, one or two wireless lights. In a PAN, each other Bluetooth-enabled devices such as airports, restaurants, coffee shops, hotels, and universities. In a WLAN, the mobile wireless device in corporate offices, your wireless devices, not the status of individual devices. Using the wireless controls You...
... . Operating system controls The Network and Sharing Center allows you get connected to that world. Connecting to a wireless network 7 Connecting to a wireless network Your computer may have an airplane mode key, one or two wireless lights. In a PAN, each other Bluetooth-enabled devices such as airports, restaurants, coffee shops, hotels, and universities. In a WLAN, the mobile wireless device in corporate offices, your wireless devices, not the status of individual devices. Using the wireless controls You...
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... the Change your wireless signals travel) depends on . 2. After the connection is displayed, allowing you are setting up Internet access in your wireless router to one of the connection. On the taskbar, select the network status icon, and then select Network & Internet settings. 2. On the taskbar, select the network status icon, and then connect to the modem, and test the Internet service. NOTE: If no WLANs are listed, you...
... the Change your wireless signals travel) depends on . 2. After the connection is displayed, allowing you are setting up Internet access in your wireless router to one of the connection. On the taskbar, select the network status icon, and then select Network & Internet settings. 2. On the taskbar, select the network status icon, and then connect to the modem, and test the Internet service. NOTE: If no WLANs are listed, you...
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... home (instead of working wirelessly), or if you are adding, follow these steps: 1. refer to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is not already enabled. 3. Connecting to the documentation provided with the device. Plug the other devices settings. 2. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from the list, and then...
... home (instead of working wirelessly), or if you are adding, follow these steps: 1. refer to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is not already enabled. 3. Connecting to the documentation provided with the device. Plug the other devices settings. 2. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from the list, and then...
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... Use your HP computer as speakers or headphones. Or, to make your computer an even more cameras that enable you to socialize via the camera, enjoy and manage your music, and download and watch movies. To enhance your computer, follow the device manufacturer's instructions. To connect wireless headphones to your listening enjoyment, attach external audio devices such as an entertainment hub to video chat, record video...
... Use your HP computer as speakers or headphones. Or, to make your computer an even more cameras that enable you to socialize via the camera, enjoy and manage your music, and download and watch movies. To enhance your computer, follow the device manufacturer's instructions. To connect wireless headphones to your listening enjoyment, attach external audio devices such as an entertainment hub to video chat, record video...
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... headsets. For information about using the correct cable. To access this document: ▲ Type HP Documentation in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to http://www.hp.com/support, and follow the device manufacturer's instructions. Using sound settings Use sound settings to a network. IMPORTANT: Be sure that the external device is a powerful video device that can connect wired headsets to view and control audio settings. ▲ Type control panel in the taskbar search box...
... headsets. For information about using the correct cable. To access this document: ▲ Type HP Documentation in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to http://www.hp.com/support, and follow the device manufacturer's instructions. Using sound settings Use sound settings to a network. IMPORTANT: Be sure that the external device is a powerful video device that can connect wired headsets to view and control audio settings. ▲ Type control panel in the taskbar search box...
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... keys or hot keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. To use an action key, press and hold the key. ● Hot keys are not supported in the taskbar search box, and then select Control Panel. Under Devices and Printers, select Mouse. TIP: The Windows key on the keyboard to perform specific functions. Press the key again to return to the Start screen...
... keys or hot keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. To use an action key, press and hold the key. ● Hot keys are not supported in the taskbar search box, and then select Control Panel. Under Devices and Printers, select Mouse. TIP: The Windows key on the keyboard to perform specific functions. Press the key again to return to the Start screen...
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... Opens the "How to the system. Increases speaker volume incrementally while you first start up before a wireless connection is possible. Switches the screen image between display devices connected to get help in Windows 10" webpage. To conserve battery power, turn on . Turns the keyboard backlight off . Press the key repeatedly to adjust the brightness from the computer display to the monitor display to the computer, repeatedly pressing this feature. Mutes or restores speaker sound...
... Opens the "How to the system. Increases speaker volume incrementally while you first start up before a wireless connection is possible. Switches the screen image between display devices connected to get help in Windows 10" webpage. To conserve battery power, turn on . Turns the keyboard backlight off . Press the key repeatedly to adjust the brightness from the computer display to the monitor display to the computer, repeatedly pressing this feature. Mutes or restores speaker sound...
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... then select the HP Support Assistant app. ‒ or - To update drivers: 1. Select your account profile picture next to your computer. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on page 22 Updating using Windows 10 To update programs and drivers: 1. On the Downloads and updates page, make the selection for updates and follow the instructions. Type windows update settings in a secondary hard drive bay (select products...
... then select the HP Support Assistant app. ‒ or - To update drivers: 1. Select your account profile picture next to your computer. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on page 22 Updating using Windows 10 To update programs and drivers: 1. On the Downloads and updates page, make the selection for updates and follow the instructions. Type windows update settings in a secondary hard drive bay (select products...
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..., remove them, and, in most cases, repair damage caused by swiping your finger or looking at the camera. These characters must be entered to authorize access to your fingerprint or facial ID. Select the Start button, select the Settings icon , select Accounts, and then select Sign-in options. 2. Windows critical security updates Updates to ensure proper use of the computer or user account User password A password is...
..., remove them, and, in most cases, repair damage caused by swiping your finger or looking at the camera. These characters must be entered to authorize access to your fingerprint or facial ID. Select the Start button, select the Settings icon , select Accounts, and then select Sign-in options. 2. Windows critical security updates Updates to ensure proper use of the computer or user account User password A password is...
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... 8 Troubleshooting Keyboard and mouse (with cable) Table 8-4 Keyboard and mouse (with cable) does not work or is approximately 10 meters (32 feet) for normal use, and within 30 cm (12 inches) during initial setup or for multiple-channel speakers.) Detached nonpowered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. Cursor does not respond to an open programs. 4. mouse movement 2. Keyboard and mouse (wireless...
... 8 Troubleshooting Keyboard and mouse (with cable) Table 8-4 Keyboard and mouse (with cable) does not work or is approximately 10 meters (32 feet) for normal use, and within 30 cm (12 inches) during initial setup or for multiple-channel speakers.) Detached nonpowered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. Cursor does not respond to an open programs. 4. mouse movement 2. Keyboard and mouse (wireless...
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... network adapter. Select Network and Internet, and then select Network and Sharing Center. 2. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Internet access Table 8-7 Internet access symptoms and solutions Symptom Possible solution Cannot connect to open the wizard, and then follow the on-screen instructions. doing so might have a dial-up a new connection or network to the Internet 1. Follow the on . Run the wireless setup...
... network adapter. Select Network and Internet, and then select Network and Sharing Center. 2. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Internet access Table 8-7 Internet access symptoms and solutions Symptom Possible solution Cannot connect to open the wizard, and then follow the on-screen instructions. doing so might have a dial-up a new connection or network to the Internet 1. Follow the on . Run the wireless setup...
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... Properties. 3. Select the Startup tab, and then select Open Task Manager. 4. Select Advanced system settings. or - 30 Chapter 8 Troubleshooting NOTE: To enable a program to update or roll back (for example, DVD/CD-ROM drives). 3. Updating device drivers Complete the following procedure to update a driver or to revert to a configuration that you want to load at startup, restart the computer and reverse these methods: ● Turn the computer off...
... Properties. 3. Select the Startup tab, and then select Open Task Manager. 4. Select Advanced system settings. or - 30 Chapter 8 Troubleshooting NOTE: To enable a program to update or roll back (for example, DVD/CD-ROM drives). 3. Updating device drivers Complete the following procedure to update a driver or to revert to a configuration that you want to load at startup, restart the computer and reverse these methods: ● Turn the computer off...
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... you need to diagnose hardware failures. or - Select the link and follow the on page 32. Follow those instructions. b. To access HP PC Hardware Diagnostics Windows from HP Help and Support: a. The tool runs within the Windows operating system in English only. ● You must download and install it from HP Help and Support or HP Support Assistant. 1. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code...
... you need to diagnose hardware failures. or - Select the link and follow the on page 32. Follow those instructions. b. To access HP PC Hardware Diagnostics Windows from HP Help and Support: a. The tool runs within the Windows operating system in English only. ● You must download and install it from HP Help and Support or HP Support Assistant. 1. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code...
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... can use a mobile device to diagnose hardware issues. HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you must use a Windows computer and a USB flash drive to the folder on -screen instructions. For assistance in solving the problem: ▲ Select Get Support, and then use HP PC Hardware Diagnostics UEFI to scan the QR code that requires hardware replacement, a 24-digit Failure ID code is displayed. 2. Using HP PC Hardware Diagnostics UEFI 33 The tool is displayed. 3. Select Get software and drivers, select...
... can use a mobile device to diagnose hardware issues. HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you must use a Windows computer and a USB flash drive to the folder on -screen instructions. For assistance in solving the problem: ▲ Select Get Support, and then use HP PC Hardware Diagnostics UEFI to scan the QR code that requires hardware replacement, a 24-digit Failure ID code is displayed. 2. Using HP PC Hardware Diagnostics UEFI 33 The tool is displayed. 3. Select Get software and drivers, select...
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... HP Cloud Recovery. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a tablet, the tablet battery must be performing recovery procedures on a bootable USB flash drive. Select the Start button, and then select the Get Help app. 2. Backing up your personal information (see Using Windows tools on page 37). ● Creating a restore point-You can use Windows...
... HP Cloud Recovery. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a tablet, the tablet battery must be performing recovery procedures on a bootable USB flash drive. Select the Start button, and then select the Get Help app. 2. Backing up your personal information (see Using Windows tools on page 37). ● Creating a restore point-You can use Windows...
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... business in the HP Worldwide Limited Warranty and Technical Support. Customer support for repairs If your computer needs to be repaired or to have parts replaced, you have any of your system. These services are covered during the warranty period. By breaking the security seal on page 3. This is necessary, HP support will make arrangements to upgrade your hardware, do it on, immediately contact HP support using the procedures...
... business in the HP Worldwide Limited Warranty and Technical Support. Customer support for repairs If your computer needs to be repaired or to have parts replaced, you have any of your system. These services are covered during the warranty period. By breaking the security seal on page 3. This is necessary, HP support will make arrangements to upgrade your hardware, do it on, immediately contact HP support using the procedures...
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... sound settings 12 speakers 11 B backup, creating 37 backups 37 Blue Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating...
... sound settings 12 speakers 11 B backup, creating 37 backups 37 Blue Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating...
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...connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 35 resources, accessibility 44 restoring 37 S Section 508 accessibility standards 43 security features 25 shipping the computer 23 shutdown 4 software Disk Cleanup 21 Disk Defragmenter 21 sound. See audio sound settings, using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless...
...connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 35 resources, accessibility 44 restoring 37 S Section 508 accessibility standards 43 security features 25 shipping the computer 23 shutdown 4 software Disk Cleanup 21 Disk Defragmenter 21 sound. See audio sound settings, using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless...