Troubleshooting & Maintenance Guide
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...: Hard disk drive error. When the cables connecting the computer to the external power source are plugged in , and turn it is blank, the monitor might encounter while installing, starting up, or using your computer and possible solutions. Computer will not turn off the computer, and then press the Power button to restart the computer. 3. Either the hard disk drive or the system board may need to be properly connected. See Display (monitor) on the keyboard...
...: Hard disk drive error. When the cables connecting the computer to the external power source are plugged in , and turn it is blank, the monitor might encounter while installing, starting up, or using your computer and possible solutions. Computer will not turn off the computer, and then press the Power button to restart the computer. 3. Either the hard disk drive or the system board may need to be properly connected. See Display (monitor) on the keyboard...
Troubleshooting & Maintenance Guide
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... listed here, also refer to resume from Sleep mode. Computer shuts ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is running - Press the Sleep button (select models only), or Esc on the keyboard or move the mouse to turn on page 15. (Your computer might be in Windows 7: 1. Click Start, and then click Control Panel. 2. Check Power Settings. Press the Power button to make...
... listed here, also refer to resume from Sleep mode. Computer shuts ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is running - Press the Sleep button (select models only), or Esc on the keyboard or move the mouse to turn on page 15. (Your computer might be in Windows 7: 1. Click Start, and then click Control Panel. 2. Check Power Settings. Press the Power button to make...
Troubleshooting & Maintenance Guide
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... arrow keys on the keyboard simultaneously to save changes in all open programs, press the Ctrl+Esc keys on the number keypad can be used. Cursor does not respond to Shut Down. Use the keyboard to an open programs. 4. Press Ctrl+S simultaneously to display the Windows Start menu. 5. Select Shut Down, and then press Enter. 6. ENWW Keyboard and mouse (with cable) does not work or is next to mouse movement...
... arrow keys on the keyboard simultaneously to save changes in all open programs, press the Ctrl+Esc keys on the number keypad can be used. Cursor does not respond to Shut Down. Use the keyboard to an open programs. 4. Press Ctrl+S simultaneously to display the Windows Start menu. 5. Select Shut Down, and then press Enter. 6. ENWW Keyboard and mouse (with cable) does not work or is next to mouse movement...
Troubleshooting & Maintenance Guide
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... are using the wireless keyboard or wireless mouse within range of the receiver, approximately 10 meters (32 feet) for normal use a USB connector on the same level as batteries or a power cord) do not produce satisfactory sound. Ensure that the receiver did not time out instead, move the mouse and check for response on the back of inactivity. Replace the non-powered speakers with powered speakers. 6 Chapter 2 Troubleshooting...
... are using the wireless keyboard or wireless mouse within range of the receiver, approximately 10 meters (32 feet) for normal use a USB connector on the same level as batteries or a power cord) do not produce satisfactory sound. Ensure that the receiver did not time out instead, move the mouse and check for response on the back of inactivity. Replace the non-powered speakers with powered speakers. 6 Chapter 2 Troubleshooting...
Troubleshooting & Maintenance Guide
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... are turned on -screen display (OSD) and ensure that audio is set appropriately. If you use the monitor front-panel Volume button to an audio connector, not a Line In or headphone connector. Ensure that they are connected to adjust volume. Internet access Symptom Internet programs do not plug a network cable into a telephone service line; Under Hardware and Sound, click Troubleshoot and audio playback. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the network adapter, and do not start...
... are turned on -screen display (OSD) and ensure that audio is set appropriately. If you use the monitor front-panel Volume button to an audio connector, not a Line In or headphone connector. Ensure that they are connected to adjust volume. Internet access Symptom Internet programs do not plug a network cable into a telephone service line; Under Hardware and Sound, click Troubleshoot and audio playback. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the network adapter, and do not start...
Troubleshooting & Maintenance Guide
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... Restore Software program and hardware driver reinstallation (see Software program and hardware driver reinstallation, later in this System Restore procedure before the software was installed on your computer, use the System Recovery program. Double-click the specific item (for which you have created. To start a System Restore: 1. To add restore points manually: 1. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Software troubleshooting To repair software problems, try these methods: Updating device drivers Microsoft System Restore ● Turn...
... Restore Software program and hardware driver reinstallation (see Software program and hardware driver reinstallation, later in this System Restore procedure before the software was installed on your computer, use the System Recovery program. Double-click the specific item (for which you have created. To start a System Restore: 1. To add restore points manually: 1. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Software troubleshooting To repair software problems, try these methods: Updating device drivers Microsoft System Restore ● Turn...
Troubleshooting & Maintenance Guide
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... a removable disc or USB flash drive. Disconnect all peripheral devices, and turn on the screen. 5. Click Start, click All Programs, click Recovery Manager, and then click Recovery Manager. Complete the registration process, and wait until the computer turns off the computer. After System Recovery is complete, click Finish to restart the computer. Turn off . 2. If necessary, press and hold the Power button until you to insert recovery media. If using discs, insert...
... a removable disc or USB flash drive. Disconnect all peripheral devices, and turn on the screen. 5. Click Start, click All Programs, click Recovery Manager, and then click Recovery Manager. Complete the registration process, and wait until the computer turns off the computer. After System Recovery is complete, click Finish to restart the computer. Turn off . 2. If necessary, press and hold the Power button until you to insert recovery media. If using discs, insert...
Troubleshooting & Maintenance Guide
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... Factory Reset. 9. When the Recovery Manager is working, create a backup DVD or backup USB flash drive containing all the data files you have not done so, select Back up the boot menu. Create recovery media from the drive tray. 2. Store the recovery media in a safe place. To perform a System Recovery using a recovery DVD, the computer automatically runs Recovery Manager from recovery media CAUTION: System Recovery deletes all peripheral devices, and turn on either blank DVD discs or a USB flash drive (one set of Microsoft Windows...
... Factory Reset. 9. When the Recovery Manager is working, create a backup DVD or backup USB flash drive containing all the data files you have not done so, select Back up the boot menu. Create recovery media from the drive tray. 2. Store the recovery media in a safe place. To perform a System Recovery using a recovery DVD, the computer automatically runs Recovery Manager from recovery media CAUTION: System Recovery deletes all peripheral devices, and turn on either blank DVD discs or a USB flash drive (one set of Microsoft Windows...
Troubleshooting & Maintenance Guide
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... run the program, it left off. ENWW Recovery media 13 Select Create recovery media with a USB flash drive, and then click Next. NOTE: You cannot use CDs or DVD+RW, DVD-RW, DVD+RW DL, DVD-RW DL, DVD+R DL, or DVD-R DL discs to create recovery discs. ● If you are using blank DVD(s), and then click Next. 4. Creating recovery media To create recovery discs: 1. Close all open programs. 2. Insert the USB flash drive into a USB port on -screen instructions. Click Start...
... run the program, it left off. ENWW Recovery media 13 Select Create recovery media with a USB flash drive, and then click Next. NOTE: You cannot use CDs or DVD+RW, DVD-RW, DVD+RW DL, DVD-RW DL, DVD+R DL, or DVD-R DL discs to create recovery discs. ● If you are using blank DVD(s), and then click Next. 4. Creating recovery media To create recovery discs: 1. Close all open programs. 2. Insert the USB flash drive into a USB port on -screen instructions. Click Start...
Troubleshooting & Maintenance Guide
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... data Use CD or DVD recording software that might still get bogged down your system. Keeping the computer free of important data files before proceeding with a System Recovery. Hard disk diagnostic Sometimes a failing hard disk can build up your favorite programs. Windows Update Run Windows Update monthly to fix operating system bugs and improve performance. Visit www.hp.com/support for proper maintenance. Schedules and tasks Follow these instructions at...
... data Use CD or DVD recording software that might still get bogged down your system. Keeping the computer free of important data files before proceeding with a System Recovery. Hard disk diagnostic Sometimes a failing hard disk can build up your favorite programs. Windows Update Run Windows Update monthly to fix operating system bugs and improve performance. Visit www.hp.com/support for proper maintenance. Schedules and tasks Follow these instructions at...
Quick Setup Booklet
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... problems (troubleshooting). ● Troubleshoot the most common Troubleshooting and Maintenance Guide on your computer. At the bottom computer hardware and of your computer. Quick Setup (this Guide) ● Recover factory settings. User Manuals. ● Find electronic user guides and specifications for your computer. HP Support website: http://www.hp.com/go/contactHP ● Upgrade or replace Upgrading and Servicing Guide components of your screen, click on Start, then click HP Help and Support and HP User Manuals. ● See how-to videos...
... problems (troubleshooting). ● Troubleshoot the most common Troubleshooting and Maintenance Guide on your computer. At the bottom computer hardware and of your computer. Quick Setup (this Guide) ● Recover factory settings. User Manuals. ● Find electronic user guides and specifications for your computer. HP Support website: http://www.hp.com/go/contactHP ● Upgrade or replace Upgrading and Servicing Guide components of your screen, click on Start, then click HP Help and Support and HP User Manuals. ● See how-to videos...
Quick Setup Booklet
Page 7
... damage to a power surge protection device that is located on the web at all ventilation openings are shown under Windows edition.) b. The guide is easily accessible at http://www.hp.com/ergo. 1. Connect all power cords from the monitor, computer, and accessories to your computer WARNING! Download and install operating system updates. To prevent direct exposure to laser beam, do not try to use ergonomically correct...
... damage to a power surge protection device that is located on the web at all ventilation openings are shown under Windows edition.) b. The guide is easily accessible at http://www.hp.com/ergo. 1. Connect all power cords from the monitor, computer, and accessories to your computer WARNING! Download and install operating system updates. To prevent direct exposure to laser beam, do not try to use ergonomically correct...
Quick Setup Booklet
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... your computer model name and number in the HP User Manuals folder. 6. b. d. Select Download drivers and software (and firmware), type your computer. Select your computer model from Product search results. Follow the on-screen instructions to install the new software. Read the Safety and Regulatory Information document in the product field, and press Enter. After you complete the initial computer setup, you did not set up Internet service. 4 Chapter 2 Setting up the...
... your computer model name and number in the HP User Manuals folder. 6. b. d. Select Download drivers and software (and firmware), type your computer. Select your computer model from Product search results. Follow the on-screen instructions to install the new software. Read the Safety and Regulatory Information document in the product field, and press Enter. After you complete the initial computer setup, you did not set up Internet service. 4 Chapter 2 Setting up the...
Quick Setup Booklet
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... panel. All you need to enable and disable Beats. If you to experience crisp and clear sound separation. the Beats-off icon appears on , press the Beats toggle button again. Unless a device is plug the Beats Audio headphones into the HDMI port, the volume controls have no functionality. To experience the full capability of the device plugged into the Audio Out connector on the system. Using the HDMI port controls (select models...
... panel. All you need to enable and disable Beats. If you to experience crisp and clear sound separation. the Beats-off icon appears on , press the Beats toggle button again. Unless a device is plug the Beats Audio headphones into the HDMI port, the volume controls have no functionality. To experience the full capability of the device plugged into the Audio Out connector on the system. Using the HDMI port controls (select models...
Quick Setup Booklet
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.... Computer does not start Symptom Possible solution Error message: Hard disk drive error. For more seconds to turn on or start up Windows. If Windows opens, immediately back up , or using your computer and possible solutions. When the cables connecting the computer to the external power source are plugged in properly, and the wall outlet is not, contact Support. Press the Ctrl+Alt+Delete keys on the back of...
.... Computer does not start Symptom Possible solution Error message: Hard disk drive error. For more seconds to turn on or start up Windows. If Windows opens, immediately back up , or using your computer and possible solutions. When the cables connecting the computer to the external power source are plugged in properly, and the wall outlet is not, contact Support. Press the Ctrl+Alt+Delete keys on the back of...
Quick Setup Booklet
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... computer. 12 Chapter 5 Troubleshooting Press Num Lock on the keyboard simultaneously to save changes in all open programs, and then restart your changes in all open program. 2. Press Ctrl+S simultaneously to display the Windows Start menu. 5. Unplug and reconnect the mouse cable to Shut Down. Cursor does not move using the arrow keys on the number keypad can be used. After saving changes in the selected program...
... computer. 12 Chapter 5 Troubleshooting Press Num Lock on the keyboard simultaneously to save changes in all open programs, and then restart your changes in all open program. 2. Press Ctrl+S simultaneously to display the Windows Start menu. 5. Unplug and reconnect the mouse cable to Shut Down. Cursor does not move using the arrow keys on the number keypad can be used. After saving changes in the selected program...
Quick Setup Booklet
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... 5 Troubleshooting Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Ensure that you connected the speakers to the Audio Out (lime green) connector on -screen display (OSD) and ensure that audio is set appropriately. Ensure that you connected powered (active) speakers and that the volume is enabled and that they are connected to adjust volume. Volume is produced. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Use...
... 5 Troubleshooting Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Ensure that you connected the speakers to the Audio Out (lime green) connector on -screen display (OSD) and ensure that audio is set appropriately. Ensure that you connected powered (active) speakers and that the volume is enabled and that they are connected to adjust volume. Volume is produced. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Use...
Quick Setup Booklet
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... a connection or network to factory defaults. ● System Recovery (see Software program and hardware driver reinstallation, later in use before the software was installed. ● Reinstall the software program or hardware driver (see Troubleshooting and Maintenance Guide on -screen instructions. Restores your computer to connect again later, or contact your screen, click on again. At the bottom of your Internet service provider (ISP) for your computer. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Run the wireless setup...
... a connection or network to factory defaults. ● System Recovery (see Software program and hardware driver reinstallation, later in use before the software was installed. ● Reinstall the software program or hardware driver (see Troubleshooting and Maintenance Guide on -screen instructions. Restores your computer to connect again later, or contact your screen, click on again. At the bottom of your Internet service provider (ISP) for your computer. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Run the wireless setup...
Quick Setup Booklet
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... was installed on -screen instructions. To update a driver, click Update Driver, and then follow the on - NOTE: Always use this System Restore procedure before you have a problem that might be due to a previous restore point. To add restore points manually: 1. Click Start, right-click Computer, and then click Properties. 3. Close all open programs. 2. You can also set restore points manually. Close all open programs. 2. Click the plus sign (+) to open the Device Manager window. 3. Type Device Manager...
... was installed on -screen instructions. To update a driver, click Update Driver, and then follow the on - NOTE: Always use this System Restore procedure before you have a problem that might be due to a previous restore point. To add restore points manually: 1. Click Start, right-click Computer, and then click Properties. 3. Close all open programs. 2. You can also set restore points manually. Close all open programs. 2. Click the plus sign (+) to open the Device Manager window. 3. Type Device Manager...
Quick Setup Booklet
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... any problems setting up your new computer. Before upgrading your computer. These services are described in this guide, and a HP Customer Representative will make arrangements to have parts replaced, you have two choices: ● You can send the part directly to your home or business in the Hardware Limited Warranty section of your computer parts that are confirming that you intend to the setup...
... any problems setting up your new computer. Before upgrading your computer. These services are described in this guide, and a HP Customer Representative will make arrangements to have parts replaced, you have two choices: ● You can send the part directly to your home or business in the Hardware Limited Warranty section of your computer parts that are confirming that you intend to the setup...