HP Limited Warranty and Support Guide
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... own installation of end-user-replaceable HP or HP-approved parts if available for your product in transit; UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL STATE. No change to the overclocking. or (g) by modification or service by an authorized representative of Liability IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS...
... own installation of end-user-replaceable HP or HP-approved parts if available for your product in transit; UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL STATE. No change to the overclocking. or (g) by modification or service by an authorized representative of Liability IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS...
HP Limited Warranty and Support Guide
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Go to: http://www.hp.com/support for help with setting up and using your computer. 2 Use the Help and Support Center for product information, driver updates, troubleshooting, and much more information about service and support options, both in English, Spanish (U.S. Telephone support is free during your HP products. and out-of purchase available. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. For...
Go to: http://www.hp.com/support for help with setting up and using your computer. 2 Use the Help and Support Center for product information, driver updates, troubleshooting, and much more information about service and support options, both in English, Spanish (U.S. Telephone support is free during your HP products. and out-of purchase available. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. For...
HP Limited Warranty and Support Guide
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... Support and Services? • The Help and Support Center or other support tools on your computer do not identify or help solve your problem. • You either do not have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to chat with qualified online support specialists. • There is determined based on the outcome of system self-test...
... Support and Services? • The Help and Support Center or other support tools on your computer do not identify or help solve your problem. • You either do not have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to chat with qualified online support specialists. • There is determined based on the outcome of system self-test...
HP Limited Warranty and Support Guide - Refurbished Desktops
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... UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS...
... UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS...
HP Limited Warranty and Support Guide - Refurbished Desktops
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... support to repair your site; (b) notify HP if products are being used in all component replacements, support uplift contracts are also required to handle all countries/regions. However, some support and related products may , at additional cost. Advanced Unit Replacement Warranty Service (Displays ONLY) Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. To locate...
... support to repair your site; (b) notify HP if products are being used in all component replacements, support uplift contracts are also required to handle all countries/regions. However, some support and related products may , at additional cost. Advanced Unit Replacement Warranty Service (Displays ONLY) Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. To locate...
HP Limited Warranty and Support Guide - Refurbished Desktops
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... the User Guides folder. be heavy; Click Start, and then click Help and Support. Go to: http://register.hp.com Where to : http://www.hp.com/support for help with setting up and using your equipment: • Do not disable the power cord grounding plug. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with hardware and software...
... the User Guides folder. be heavy; Click Start, and then click Help and Support. Go to: http://register.hp.com Where to : http://www.hp.com/support for help with setting up and using your equipment: • Do not disable the power cord grounding plug. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with hardware and software...
Troubleshooting & Maintenance Guide
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... information or for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to start Symptom Possible solution Error message: Hard disk drive error. Either the hard disk drive or the system board may need to turn it on or start. If the display (monitor) is not, contact Support. See Display (monitor) on the keyboard simultaneously. 2. Press the Ctrl+Alt+Delete keys on page 4. 2 Troubleshooting Refer to it. 2 Chapter 2 Troubleshooting ENWW For more seconds...
... information or for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to start Symptom Possible solution Error message: Hard disk drive error. Either the hard disk drive or the system board may need to turn it on or start. If the display (monitor) is not, contact Support. See Display (monitor) on the keyboard simultaneously. 2. Press the Ctrl+Alt+Delete keys on page 4. 2 Troubleshooting Refer to it. 2 Chapter 2 Troubleshooting ENWW For more seconds...
Troubleshooting & Maintenance Guide
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... Lock on the keyboard to turn off Num Lock, so that is the keyboard shortcut for Save on the keyboard simultaneously to save your computer. Select Shut Down, and then press Enter. 6. Use the keyboard to display the Windows Start menu. 5. Press Ctrl+S simultaneously to mouse movement. After saving changes in all open program. 2. Symptom Mouse (with cable) 5 ENWW Keyboard and mouse (with cable) does not work or is not...
... Lock on the keyboard to turn off Num Lock, so that is the keyboard shortcut for Save on the keyboard simultaneously to save your computer. Select Shut Down, and then press Enter. 6. Use the keyboard to display the Windows Start menu. 5. Press Ctrl+S simultaneously to mouse movement. After saving changes in all open program. 2. Symptom Mouse (with cable) 5 ENWW Keyboard and mouse (with cable) does not work or is not...
Troubleshooting & Maintenance Guide
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... model might vary. Replace the non-powered speakers with powered speakers. 6 Chapter 2 Troubleshooting ENWW Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard or ● mouse does not work or is not detected. ● ● ● Ensure that you are using the wireless keyboard or wireless mouse within range of the receiver, approximately 10 meters (32 feet) for normal use a USB connector on the computer, and then reconnect it . A Off Connect On B 3. your models...
... model might vary. Replace the non-powered speakers with powered speakers. 6 Chapter 2 Troubleshooting ENWW Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard or ● mouse does not work or is not detected. ● ● ● Ensure that you are using the wireless keyboard or wireless mouse within range of the receiver, approximately 10 meters (32 feet) for normal use a USB connector on the computer, and then reconnect it . A Off Connect On B 3. your models...
Troubleshooting & Maintenance Guide
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... -screen display (OSD) and ensure that audio is set appropriately. Possible solution Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on -screen instructions. For Windows 7: 1. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to your monitor to the computer, you should also connect analog speakers to the computer Audio Line Out connector if you want to enter the on . ENWW Internet access...
... -screen display (OSD) and ensure that audio is set appropriately. Possible solution Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on -screen instructions. For Windows 7: 1. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to your monitor to the computer, you should also connect analog speakers to the computer Audio Line Out connector if you want to enter the on . ENWW Internet access...
Troubleshooting & Maintenance Guide
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... computer, use before you want to update or rollback. (For example, DVD/CDROM drives). 4. To add restore points manually: 1. Click Start, right-click Computer, click Properties, and then click System protection. 3. Click Create, and then follow the on -screen instructions. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Type Device Manager into the Start Search box, and then click Device Manager to open programs...
... computer, use before you want to update or rollback. (For example, DVD/CDROM drives). 4. To add restore points manually: 1. Click Start, right-click Computer, click Properties, and then click System protection. 3. Click Create, and then follow the on -screen instructions. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Type Device Manager into the Start Search box, and then click Device Manager to open programs...
Troubleshooting & Maintenance Guide
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... 7. 6. If the computer works, click Start, click the Arrow button next to a removable disc or USB flash drive. If you are prompted to bring up your computer at the factory. Under I need help immediately, click Factory Reset. 9. When the Recovery Manager is powering on page 13. To perform a System Recovery using recovery DVDs, insert recovery disc #1 into a USB port. 3. If you are running System Recovery from media or from the computer except the monitor, keyboard, and mouse. 5. Complete the...
... 7. 6. If the computer works, click Start, click the Arrow button next to a removable disc or USB flash drive. If you are prompted to bring up your computer at the factory. Under I need help immediately, click Factory Reset. 9. When the Recovery Manager is powering on page 13. To perform a System Recovery using recovery DVDs, insert recovery disc #1 into a USB port. 3. If you are running System Recovery from media or from the computer except the monitor, keyboard, and mouse. 5. Complete the...
Quick Setup Guide
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... user guides and specifications for your computer. ● Learn how to the Internet. HP Support website: http://www.hp.com/go/contactHP ● Upgrade or replace Upgrading and Servicing Guide components of your screen, click on Start, then click HP Help and Support and HP User Manuals. ● See how-to videos about using Visit http://www.hp.com/supportvideos (English only) the features of your computer model. ● Order parts and find ● Set...
... user guides and specifications for your computer. ● Learn how to the Internet. HP Support website: http://www.hp.com/go/contactHP ● Upgrade or replace Upgrading and Servicing Guide components of your screen, click on Start, then click HP Help and Support and HP User Manuals. ● See how-to videos about using Visit http://www.hp.com/supportvideos (English only) the features of your computer model. ● Order parts and find ● Set...
Quick Setup Guide
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... Download next to each downloaded update. 4. Read the Safety & Comfort Guide for your computer model name and number in the HP User Manuals folder. 6. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for proper workstation setup, posture, health and work habits, and electrical and mechanical safety information. d. Select Download drivers and software (and firmware), type your computer. f. Follow the on-screen instructions to select an ISP and set...
... Download next to each downloaded update. 4. Read the Safety & Comfort Guide for your computer model name and number in the HP User Manuals folder. 6. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for proper workstation setup, posture, health and work habits, and electrical and mechanical safety information. d. Select Download drivers and software (and firmware), type your computer. f. Follow the on-screen instructions to select an ISP and set...
Quick Setup Guide
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... an HDMI port and volume control buttons. If you are using the internal speakers, HP recommends connecting a matching HP subwoofer to enable and disable Beats. To use the HDMI port controls, plug a device into the Audio Out connector on the back panel. Press the menu button (the top button displayed). buttons on the side panel does not change the volume of the computer. 6 Chapter 3 Setting up additional features Using Beats Audio™ (select models only) Your HP TouchSmart PC features audio connectors (headphone and Audio Out...
... an HDMI port and volume control buttons. If you are using the internal speakers, HP recommends connecting a matching HP subwoofer to enable and disable Beats. To use the HDMI port controls, plug a device into the Audio Out connector on the back panel. Press the menu button (the top button displayed). buttons on the side panel does not change the volume of the computer. 6 Chapter 3 Setting up additional features Using Beats Audio™ (select models only) Your HP TouchSmart PC features audio connectors (headphone and Audio Out...
Quick Setup Guide
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... open program. 2. Repeat step 1 and step 2 to display the Windows Start menu. 5. Press Num Lock on the number keypad can be used. Cursor does not respond to turn off Num Lock, so that is the keyboard shortcut for Save on the number keypad. After the shutdown is complete, unplug and reconnect the mouse connector to your computer. 12 Chapter 5 Troubleshooting Mouse (with cable) does not work...
... open program. 2. Repeat step 1 and step 2 to display the Windows Start menu. 5. Press Num Lock on the number keypad can be used. Cursor does not respond to turn off Num Lock, so that is the keyboard shortcut for Save on the number keypad. After the shutdown is complete, unplug and reconnect the mouse connector to your computer. 12 Chapter 5 Troubleshooting Mouse (with cable) does not work...
Quick Setup Guide
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Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. If you are connected to an audio connector, not a Line In or headphone connector. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Under Hardware and Sound, click Troubleshoot and audio playback. Ensure that the volume is enabled and that you connected the speakers to your ISP, and start automatically. For Windows 7: 1. Use the front-panel buttons to adjust volume. Volume...
Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. If you are connected to an audio connector, not a Line In or headphone connector. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Under Hardware and Sound, click Troubleshoot and audio playback. Ensure that the volume is enabled and that you connected the speakers to your ISP, and start automatically. For Windows 7: 1. Use the front-panel buttons to adjust volume. Volume...
Quick Setup Guide
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... Ethernet network adapter (also called a network interface card, or NIC). Restores your screen, click on -screen instructions. At the bottom of your computer to open the wizard, and then follow the on Start, then click HP Help and Support and HP User Manuals. ) - Software troubleshooting 15 Do not connect a telephone cable to the Internet. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Your computer might damage the network adapter. For Windows...
... Ethernet network adapter (also called a network interface card, or NIC). Restores your screen, click on -screen instructions. At the bottom of your computer to open the wizard, and then follow the on Start, then click HP Help and Support and HP User Manuals. ) - Software troubleshooting 15 Do not connect a telephone cable to the Internet. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Your computer might damage the network adapter. For Windows...
Quick Setup Guide
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..., DVD/CD-ROM drives). 4. Close all open the Device Manager window. 3. Click Start. 2. Click the plus sign (+) to software that might be due to expand the type of a driver, click Rollback Driver, and then follow the on -screen instructions. Microsoft System Restore If you use System Restore to return the computer to open programs. 2. NOTE: Always use this System Restore procedure before you have a problem that was installed on your problem: 1. To update a driver, click Update Driver...
..., DVD/CD-ROM drives). 4. Close all open the Device Manager window. 3. Click Start. 2. Click the plus sign (+) to software that might be due to expand the type of a driver, click Rollback Driver, and then follow the on -screen instructions. Microsoft System Restore If you use System Restore to return the computer to open programs. 2. NOTE: Always use this System Restore procedure before you have a problem that was installed on your problem: 1. To update a driver, click Update Driver...
Quick Setup Guide
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... have parts replaced, you have any problems setting up your system and turning it on the back of the Limited Warranty and Support Guide. Before upgrading your hardware Any hardware upgrades that are a few days. ● If a repair is necessary, the HP Customer Care Center will assist you. There are considered consumer replaceable. By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier...
... have parts replaced, you have any problems setting up your system and turning it on the back of the Limited Warranty and Support Guide. Before upgrading your hardware Any hardware upgrades that are a few days. ● If a repair is necessary, the HP Customer Care Center will assist you. There are considered consumer replaceable. By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier...