Limited Warranty and Support Guide
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... or service by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by an authorized representative of HP. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN...
... or service by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by an authorized representative of HP. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN...
Limited Warranty and Support Guide
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... open the enclosure of serious injury read the Safety & Comfort Guide. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with setting up and using your equipment: • Do not disable the power cord grounding plug. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 For help with qualified support specialists. • Support...
... open the enclosure of serious injury read the Safety & Comfort Guide. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with setting up and using your equipment: • Do not disable the power cord grounding plug. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 For help with qualified support specialists. • Support...
Limited Warranty and Support Guide - Refurbished
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... UNINTERRUPTED OR ERROR-FREE. HP will, at its discretion, repair or replace any product from which the serial number has been removed or that has been damaged or rendered defective (a) as a result of accident, misuse, abuse, contamination, improper or inadequate maintenance or calibration or other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user replaceable HP or HP approved parts if...
... UNINTERRUPTED OR ERROR-FREE. HP will, at its discretion, repair or replace any product from which the serial number has been removed or that has been damaged or rendered defective (a) as a result of accident, misuse, abuse, contamination, improper or inadequate maintenance or calibration or other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user replaceable HP or HP approved parts if...
Limited Warranty and Support Guide - Refurbished
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... by the use of service upgrades and the cost for the replacement product. On-Site Warranty Service (Digital Entertainment Centers ONLY) Your HP Limited Warranty service may , at additional cost. This may include an advance unit replacement warranty service. Advanced Unit Replacement Warranty Service (Displays ONLY) Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. If your...
... by the use of service upgrades and the cost for the replacement product. On-Site Warranty Service (Digital Entertainment Centers ONLY) Your HP Limited Warranty service may , at additional cost. This may include an advance unit replacement warranty service. Advanced Unit Replacement Warranty Service (Displays ONLY) Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. If your...
Limited Warranty and Support Guide - Refurbished
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... help with setting up and using your computer. 2 Use the Help and Support Center for help with qualified support specialists. • Support phone numbers. 3 If you think you have your product model number, serial number, and date of -warranty, visit: http://www.hp.com/go/totalcare Or http://www.hp.ca/totalcare (Canada) 13 Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web...
... help with setting up and using your computer. 2 Use the Help and Support Center for help with qualified support specialists. • Support phone numbers. 3 If you think you have your product model number, serial number, and date of -warranty, visit: http://www.hp.com/go/totalcare Or http://www.hp.ca/totalcare (Canada) 13 Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web...
In Home Warranty and Support Guide - 2 Year
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... LEASE OF THE HP HARDWARE PRODUCT. improper or inadequate maintenance or calibration, or other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if available for your product in the servicing country/region. UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL...
... LEASE OF THE HP HARDWARE PRODUCT. improper or inadequate maintenance or calibration, or other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if available for your product in the servicing country/region. UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL...
In Home Warranty and Support Guide - 2 Year
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... handle all manufacturer's labels (such as serial numbers) are typically 8:00am to 5:00pm, Monday through Friday, but may , at your product that you will be longer or there may include on-site labor support to repair your HP Hardware Product to an authorized service location for these service upgrades, refer to cooperate with product specifications and supported configurations. Service Upgrades HP has a range of carry-in...
... handle all manufacturer's labels (such as serial numbers) are typically 8:00am to 5:00pm, Monday through Friday, but may , at your product that you will be longer or there may include on-site labor support to repair your HP Hardware Product to an authorized service location for these service upgrades, refer to cooperate with product specifications and supported configurations. Service Upgrades HP has a range of carry-in...
In Home Warranty and Support Guide - 2 Year
Page 9
... Care Center, run the hardware diagnostic tools that is located on your computer. The grounding plug is an important safety feature. • Plug the power cord in the User Guides folder. Go to: http://register.hp.com Where to open the enclosure of serious injury read the Safety & Comfort Guide. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real...
... Care Center, run the hardware diagnostic tools that is located on your computer. The grounding plug is an important safety feature. • Plug the power cord in the User Guides folder. Go to: http://register.hp.com Where to open the enclosure of serious injury read the Safety & Comfort Guide. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real...
Getting Started Guide
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Table of contents 1 Getting information 2 Setting up your computer Protecting your computer 3 Guidelines for installing software and hardware devices 4 Connecting to the Internet 4 Transferring files and settings to your new computer 5 3 Troubleshooting and maintenance Computer does not start 5 Power 6 Display (monitor 6 Keyboard and mouse (with cable 7 Keyboard and mouse (wireless 8 Speakers and sound 9 Internet access 10 Software troubleshooting 11 Maintenance 14 System Recovery 16 Recovery discs 18 ENWW iii
Table of contents 1 Getting information 2 Setting up your computer Protecting your computer 3 Guidelines for installing software and hardware devices 4 Connecting to the Internet 4 Transferring files and settings to your new computer 5 3 Troubleshooting and maintenance Computer does not start 5 Power 6 Display (monitor 6 Keyboard and mouse (with cable 7 Keyboard and mouse (wireless 8 Speakers and sound 9 Internet access 10 Software troubleshooting 11 Maintenance 14 System Recovery 16 Recovery discs 18 ENWW iii
Getting Started Guide
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... the Internet. ● Recover factory settings. Windows 7 troubleshooting tools ● Troubleshoot the most common 1. software issues. ● Find links to find additional troubleshooting help. ● Upgrade or replace Upgrading and Servicing Guide components of your computer. ● Get up your computer. ● Use the computer. ● Connect to use the Microsoft® Windows® 7 operating system. ● Find Windows 7 password information. 1 Getting information Type of information Where to driver updates. 2. Click the Start button, click Control Panel...
... the Internet. ● Recover factory settings. Windows 7 troubleshooting tools ● Troubleshoot the most common 1. software issues. ● Find links to find additional troubleshooting help. ● Upgrade or replace Upgrading and Servicing Guide components of your computer. ● Get up your computer. ● Use the computer. ● Connect to use the Microsoft® Windows® 7 operating system. ● Find Windows 7 password information. 1 Getting information Type of information Where to driver updates. 2. Click the Start button, click Control Panel...
Getting Started Guide
Page 6
.... Disconnect power from the equipment by using automated updates, onboard diagnostics, and guided assistance. To prevent direct exposure to laser beam, do not try to open the enclosure of electrical shock or damage to find PC Help & Tools folder Click the Start button, click All Programs, and then click PC Help & Tools. HP Support Assistant - Type of information ● Get special utilities for computer owners...
.... Disconnect power from the equipment by using automated updates, onboard diagnostics, and guided assistance. To prevent direct exposure to laser beam, do not try to open the enclosure of electrical shock or damage to find PC Help & Tools folder Click the Start button, click All Programs, and then click PC Help & Tools. HP Support Assistant - Type of information ● Get special utilities for computer owners...
Getting Started Guide
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... using Online Services: a. Follow the software manufacturer's directions to the Internet: 1. To transfer existing accounts, follow the instructions provided by the ISP. 3. Using your Internet connection through your computer. Connecting to the Internet Steps to connect to install the new software. Follow the onscreen instructions to select an ISP and set up your computer. ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless...
... using Online Services: a. Follow the software manufacturer's directions to the Internet: 1. To transfer existing accounts, follow the instructions provided by the ISP. 3. Using your Internet connection through your computer. Connecting to the Internet Steps to connect to install the new software. Follow the onscreen instructions to select an ISP and set up your computer. ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless...
Getting Started Guide
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... to work . Click the Start button, type Windows Easy Transfer into the Start Search box, and then click Windows Easy Transfer. 2. Contact Support. If the display (monitor) is blank, the monitor might encounter while installing, starting up, or using your computer and possible solutions. See Display (monitor) on or start Symptom Possible solution Error message: Hard disk drive error. Follow the onscreen instructions in , and turn on page 6. Computer does not start . A standard USB cable does not work...
... to work . Click the Start button, type Windows Easy Transfer into the Start Search box, and then click Windows Easy Transfer. 2. Contact Support. If the display (monitor) is blank, the monitor might encounter while installing, starting up, or using your computer and possible solutions. See Display (monitor) on or start Symptom Possible solution Error message: Hard disk drive error. Follow the onscreen instructions in , and turn on page 6. Computer does not start . A standard USB cable does not work...
Getting Started Guide
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... an internal fan.) Display (monitor) Symptom Possible solution Screen is not responding. Computer does not turn off the computer, and then press the On button to be in an exceedingly hot environment. Check Power Settings. Let it . Symptom Possible solution Test the wall outlet by connecting a different electrical device to the red Shut Down button, and then click Restart. When drive activity stops, remove the disc...
... an internal fan.) Display (monitor) Symptom Possible solution Screen is not responding. Computer does not turn off the computer, and then press the On button to be in an exceedingly hot environment. Check Power Settings. Let it . Symptom Possible solution Test the wall outlet by connecting a different electrical device to the red Shut Down button, and then click Restart. When drive activity stops, remove the disc...
Getting Started Guide
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... Start button, and then click Control Panel. 2. Cursor does not move the mouse to the computer. Under Appearance and Personalization, click Adjust Screen Resolution. 3. does not work or is blank. Press the space bar on the screen are too large or too small, or the images are fuzzy. Images on the keyboard or move using the arrow keys on the number keypad can be used. Use...
... Start button, and then click Control Panel. 2. Cursor does not move the mouse to the computer. Under Appearance and Personalization, click Adjust Screen Resolution. 3. does not work or is blank. Press the space bar on the screen are too large or too small, or the images are fuzzy. Images on the keyboard or move using the arrow keys on the number keypad can be used. Use...
Getting Started Guide
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... of the mouse by using a damp, lint-free cloth (not paper). Press the Alt+Tab keys simultaneously to navigate to an open programs, press the Ctrl+Esc keys on the keyboard simultaneously to save changes in Suspend mode, which the ball moves. ● Use a mouse pad or other less reflective surface under the mouse. Repeat step 1 and step 2 to display the Windows Start menu. 5. Also clean...
... of the mouse by using a damp, lint-free cloth (not paper). Press the Alt+Tab keys simultaneously to navigate to an open programs, press the Ctrl+Esc keys on the keyboard simultaneously to save changes in Suspend mode, which the ball moves. ● Use a mouse pad or other less reflective surface under the mouse. Repeat step 1 and step 2 to display the Windows Start menu. 5. Also clean...
Getting Started Guide
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... monitor speakers, use an HDMI connector on . Click the Start button, click Control Panel, click Action Center, and then click Troubleshooting. 2. Do not connect a telephone cable to a local area network (LAN). Symptom No sound is set appropriately. Use the front-panel buttons to enter the onscreen display (OSD) and ensure that audio is enabled and that the speakers are using the proper cables for your computer, and then unplug and reconnect the speakers. Turn off your Internet connection type. To resume from Sleep mode...
... monitor speakers, use an HDMI connector on . Click the Start button, click Control Panel, click Action Center, and then click Troubleshooting. 2. Do not connect a telephone cable to a local area network (LAN). Symptom No sound is set appropriately. Use the front-panel buttons to enter the onscreen display (OSD) and ensure that audio is enabled and that the speakers are using the proper cables for your computer, and then unplug and reconnect the speakers. Turn off your Internet connection type. To resume from Sleep mode...
Getting Started Guide
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... onscreen instructions. To repair software problems, try to move the computer. If your Internet service provider (ISP) for assistance. Software troubleshooting Some software repairs are as simple as restarting your hard disk drive. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Restores the software (if it on page 12) - Symptom Possible solution Run the wireless setup wizard: 1. ENWW Software troubleshooting 11 Restore your computer to factory defaults. ● System Recovery (see...
... onscreen instructions. To repair software problems, try to move the computer. If your Internet service provider (ISP) for assistance. Software troubleshooting Some software repairs are as simple as restarting your hard disk drive. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Restores the software (if it on page 12) - Symptom Possible solution Run the wireless setup wizard: 1. ENWW Software troubleshooting 11 Restore your computer to factory defaults. ● System Recovery (see...
Getting Started Guide
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... set restore points manually. Click the Driver tab. 6. To update a driver, click Update Driver, and then follow the onscreen instructions. Microsoft System Restore If you have a problem that might not be due to an earlier version of Microsoft Windows. To start a System Restore: 1. Click the Start button, right-click Computer, and then click Properties. 3. Click the Start button. 2. Double-click the specific item (for example, HP DVD Writer 640b). 5. Type Device Manager into the Start...
... set restore points manually. Click the Driver tab. 6. To update a driver, click Update Driver, and then follow the onscreen instructions. Microsoft System Restore If you have a problem that might not be due to an earlier version of Microsoft Windows. To start a System Restore: 1. Click the Start button, right-click Computer, and then click Properties. 3. Click the Start button. 2. Double-click the specific item (for example, HP DVD Writer 640b). 5. Type Device Manager into the Start...
FreeDOS Addendum
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... may not be supported under the FreeDOS operating system, nor will HP be viewed by entering on the CD, locate the appropriate language subfolder, then open the product folder to the Safety & Comfort Guide. Software License and Warranty Hewlett-Packard is not responsible for support of the FreeDOS operating system, and it is installed. Documentation The Documentation and Diagnostics CD included with...
... may not be supported under the FreeDOS operating system, nor will HP be viewed by entering on the CD, locate the appropriate language subfolder, then open the product folder to the Safety & Comfort Guide. Software License and Warranty Hewlett-Packard is not responsible for support of the FreeDOS operating system, and it is installed. Documentation The Documentation and Diagnostics CD included with...
