User Guide
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... (Windows) ...36 Open the HP Toolbox 36 HP Toolbox tabs ...37 Network Toolbox ...38 Use the HP Solution Center (Windows 38 HP Printer Utility (Mac OS X 38 Open the HP Printer Utility 38 HP Printer Utility panels 39 Use the HP Device Manager 40 Understand the self-test diagnostic page 40 Understand the network configuration or wireless (some models only) status...
... (Windows) ...36 Open the HP Toolbox 36 HP Toolbox tabs ...37 Network Toolbox ...38 Use the HP Solution Center (Windows 38 HP Printer Utility (Mac OS X 38 Open the HP Printer Utility 38 HP Printer Utility panels 39 Use the HP Device Manager 40 Understand the self-test diagnostic page 40 Understand the network configuration or wireless (some models only) status...
User Guide
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... obstruction 89 Paper Jam - The following cartridge appears to an error in this printer ...88 Printhead problem - Solve wireless problems ...77 Basic wireless troubleshooting 78 Advanced wireless troubleshooting 78 Make sure your computer is connected to your network 79 Make sure that the HP device is connected to your network 80 Check to see if the firewall...
... obstruction 89 Paper Jam - The following cartridge appears to an error in this printer ...88 Printhead problem - Solve wireless problems ...77 Basic wireless troubleshooting 78 Advanced wireless troubleshooting 78 Make sure your computer is connected to your network 79 Make sure that the HP device is connected to your network 80 Check to see if the firewall...
User Guide
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... services. Readme file and release notes Provide late-breaking information and troubleshooting tips. For more information, see HP Printer Utility (Mac OS X). For more information, see HP Toolbox (Windows). HP Printer Utility (Mac OS X) Contains tools to configure print settings, calibrate...Connection information • Turn off the device • Eco-Tips Find other resources for setting up the device's wireless function. A printed version of this guide from the following resources: Resource Description Location Setup poster Provides illustrated setup ...
... services. Readme file and release notes Provide late-breaking information and troubleshooting tips. For more information, see HP Printer Utility (Mac OS X). For more information, see HP Toolbox (Windows). HP Printer Utility (Mac OS X) Contains tools to configure print settings, calibrate...Connection information • Turn off the device • Eco-Tips Find other resources for setting up the device's wireless function. A printed version of this guide from the following resources: Resource Description Location Setup poster Provides illustrated setup ...
User Guide
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From the HP Toolbox, click the Network Settings tab. Manage the device 33 For more information, see Troubleshooting tips and resources. • Set embedded Web...the left pane. • Change tray settings: Click Paper Handling on some models, press the Wireless button ), two times, press the press the Cancel button three times, and release the Power button... about administering the device and modifying settings. Control panel Embedded Web server Toolbox (Windows) Network Toolbox HP Printer Utility (Mac OS X) to perform. Use this tool... View and change settings, click the Change...
From the HP Toolbox, click the Network Settings tab. Manage the device 33 For more information, see Troubleshooting tips and resources. • Set embedded Web...the left pane. • Change tray settings: Click Paper Handling on some models, press the Wireless button ), two times, press the press the Cancel button three times, and release the Power button... about administering the device and modifying settings. Control panel Embedded Web server Toolbox (Windows) Network Toolbox HP Printer Utility (Mac OS X) to perform. Use this tool... View and change settings, click the Change...
User Guide
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... your computer has an ad hoc network profile. If the HP software cannot find the HP device during Set up the device for a different network, you are having problems such as: • Printer not found when installing HP software • Unable to print, print job stuck in ...ad hoc network created by the HP device.) NOTE: If your HP device was previously configured for wireless communication (some models press the Wireless button), press the Resume button three times, and release the Network or Wireless button. For more information, see Troubleshooting tips and resources. Install the ...
... your computer has an ad hoc network profile. If the HP software cannot find the HP device during Set up the device for a different network, you are having problems such as: • Printer not found when installing HP software • Unable to print, print job stuck in ...ad hoc network created by the HP device.) NOTE: If your HP device was previously configured for wireless communication (some models press the Wireless button), press the Resume button three times, and release the Network or Wireless button. For more information, see Troubleshooting tips and resources. Install the ...
User Guide
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... Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS X: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. • On the label of...and unexpected printouts • Solve paper-feed problems • Solve device management problems • Solve network problems • Solve wireless problems • Troubleshoot installation issues • Clear jams • Errors Supported ink cartridges Ordering cartridges online is not supported in the cartridge after ...
... Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS X: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. • On the label of...and unexpected printouts • Solve paper-feed problems • Solve device management problems • Solve network problems • Solve wireless problems • Troubleshoot installation issues • Clear jams • Errors Supported ink cartridges Ordering cartridges online is not supported in the cartridge after ...
User Guide
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...Troubleshooting tips and resources. For Windows, set it as the current or default printer. Close programs that you are performing a task. Solve printing problems • The device shuts down unexpectedly • The device is not responding (nothing prints) If the device supports wireless communication, see also Solve wireless..., if necessary, and then click Apply. Open the embedded Web server, click the Networking tab, click Wired (802.3) or Wireless (802.11) in the Printer Setup Utility (Mac OS X (v10.4), for Mac OS X (v10.5) open System Preferences, select Print & Fax, and ...
...Troubleshooting tips and resources. For Windows, set it as the current or default printer. Close programs that you are performing a task. Solve printing problems • The device shuts down unexpectedly • The device is not responding (nothing prints) If the device supports wireless communication, see also Solve wireless..., if necessary, and then click Apply. Open the embedded Web server, click the Networking tab, click Wired (802.3) or Wireless (802.11) in the Printer Setup Utility (Mac OS X (v10.4), for Mac OS X (v10.5) open System Preferences, select Print & Fax, and ...
User Guide
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..., see Select print media. This section contains the following at one time. • Use HP media for optimum performance and efficiency. Check the computer Make sure the computer that is only ... of paper may cause sheets to slide up more information, see Understand the network configuration or wireless (some models only) status report. • Ping the device using thin, special media, ... • Make sure the network hub, switch, or router is incorrect. 76 Maintain and troubleshoot If necessary, place the media on and working properly. Check the device IP address • ...
..., see Select print media. This section contains the following at one time. • Use HP media for optimum performance and efficiency. Check the computer Make sure the computer that is only ... of paper may cause sheets to slide up more information, see Understand the network configuration or wireless (some models only) status report. • Ping the device using thin, special media, ... • Make sure the network hub, switch, or router is incorrect. 76 Maintain and troubleshoot If necessary, place the media on and working properly. Check the device IP address • ...
User Guide
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...◦ Select the TCP/IP port for computers running Windows, make sure it is unable to Settings, and then click Printers or Printers and Faxes. - For more of the following , run the installation program again. If the IP addresses are different, ...Solve network problems NOTE: After correcting any of the following tasks in the order shown below. • Basic wireless troubleshooting • Advanced wireless troubleshooting Solve wireless problems 77 General network troubleshooting • If you are secure. ◦ The network is operational, and the network hub is installed ...
...◦ Select the TCP/IP port for computers running Windows, make sure it is unable to Settings, and then click Printers or Printers and Faxes. - For more of the following , run the installation program again. If the IP addresses are different, ...Solve network problems NOTE: After correcting any of the following tasks in the order shown below. • Basic wireless troubleshooting • Advanced wireless troubleshooting Solve wireless problems 77 General network troubleshooting • If you are secure. ◦ The network is operational, and the network hub is installed ...
User Guide
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... turn them back on . Step 2 - Restart components of the HP device is set as the default printer driver (Windows only) • Make sure the HP Network Devices Support service is running (Windows only) • Add hardware addresses to a wireless access point (WAP) 78 Maintain and troubleshoot Step 1 - NOTE: If your computer. Sometimes, turning off the...
... turn them back on . Step 2 - Restart components of the HP device is set as the default printer driver (Windows only) • Make sure the HP Network Devices Support service is running (Windows only) • Add hardware addresses to a wireless access point (WAP) 78 Maintain and troubleshoot Step 1 - NOTE: If your computer. Sometimes, turning off the...
User Guide
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... if your device is the network address assigned to the embedded Web server. Make sure the HP device is plugged into the back of this to connect to the HP device by 80 Maintain and troubleshoot For more information, see if you can access the embedded Web server (EWS) ▲ ...to an Ethernet network, make sure an Ethernet cable is not plugged into the back, then wireless connectivity is connected to use the HP device over the network. Check to see Understand the network configuration or wireless (some models only) status report. ▲ After the page has been printed, check the...
... if your device is the network address assigned to the embedded Web server. Make sure the HP device is plugged into the back of this to connect to the HP device by 80 Maintain and troubleshoot For more information, see if you can access the embedded Web server (EWS) ▲ ...to an Ethernet network, make sure an Ethernet cable is not plugged into the back, then wireless connectivity is connected to use the HP device over the network. Check to see Understand the network configuration or wireless (some models only) status report. ▲ After the page has been printed, check the...
User Guide
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... the Ports tab, look for additional troubleshooting help. Select the HP device, and the click Print Queue. 3. Determine if the version of the printer driver that is connected wirelessly, and select Set as the default. 1. If Jobs Stopped appears in the Printers or Printers and Faxes folder is connected wirelessly, and select Set as the Port description...
... the Ports tab, look for additional troubleshooting help. Select the HP device, and the click Print Queue. 3. Determine if the version of the printer driver that is connected wirelessly, and select Set as the default. 1. If Jobs Stopped appears in the Printers or Printers and Faxes folder is connected wirelessly, and select Set as the Port description...
User Guide
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...called "hardware addresses") of accepted MAC addresses. For more information, see Understand the network configuration or wireless (some models only) status report. • Open the WAP's configuration utility, and add the ... no lights are on or blinking except the Power light, which should be interfering. Troubleshoot installation issues If the following topics do not help . Check the hardware connections •... addresses. • Print the network configuration page. If you still cannot use the HP device over the network or if you have to periodically perform this still does not ...
...called "hardware addresses") of accepted MAC addresses. For more information, see Understand the network configuration or wireless (some models only) status report. • Open the WAP's configuration utility, and add the ... no lights are on or blinking except the Power light, which should be interfering. Troubleshoot installation issues If the following topics do not help . Check the hardware connections •... addresses. • Print the network configuration page. If you still cannot use the HP device over the network or if you have to periodically perform this still does not ...
User Guide
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... the Power button. Press and hold the Power button, press Network button, (on , make sure that all of the "General network troubleshooting" conditions are different, change the IP address in the device driver match the device IP address: ◦ Print the device's network configuration...address on the network configuration page. ◦ Click OK twice to Settings, and then click Printers or Printers and Faxes. - For more information, see Understand the network configuration or wireless (some installation problems (such as the computers that the network settings have been reset. If...
... the Power button. Press and hold the Power button, press Network button, (on , make sure that all of the "General network troubleshooting" conditions are different, change the IP address in the device driver match the device IP address: ◦ Print the device's network configuration...address on the network configuration page. ◦ Click OK twice to Settings, and then click Printers or Printers and Faxes. - For more information, see Understand the network configuration or wireless (some installation problems (such as the computers that the network settings have been reset. If...
User Guide
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...visual 9 accessories installation 13 ordering 97 part numbers 97 self-test diagnostic page 41 turning on in printer driver 14 warranty 100 acoustic emissions 115 Add Printer installation 46 administrator management tools 31 settings 33 after the support period 105 C calibrate linefeed 64 cancel ...colors bleeding 72 do not line up 73 printing incorrectly 72 specifications 114 troubleshooting 72 connections changing Ethernet to wireless 53 changing USB to wireless (Mac OS X) 53 changing USB to wireless (Windows) 52 features available 11 connectors, locating 11 control panel administrator ...
...visual 9 accessories installation 13 ordering 97 part numbers 97 self-test diagnostic page 41 turning on in printer driver 14 warranty 100 acoustic emissions 115 Add Printer installation 46 administrator management tools 31 settings 33 after the support period 105 C calibrate linefeed 64 cancel ...colors bleeding 72 do not line up 73 printing incorrectly 72 specifications 114 troubleshooting 72 connections changing Ethernet to wireless 53 changing USB to wireless (Mac OS X) 53 changing USB to wireless (Windows) 52 features available 11 connectors, locating 11 control panel administrator ...
User Guide
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...P packing the device 109 pages per month (duty cycle) 112 paper borderless printing 28 clearing jams 86 duplexing 25 feeding troubleshooting 75 guidelines, custom-sized 18 loading tray 1 22 loading tray 2 23 locking trays 24 multiple pages are picked 75 ...setting 67 system requirements 114 Windows setup 44 wireless communication setup 48 wireless settings 49 noise information 115 O operating environment specifications. See customer support HP Company notices 3 HP Printer Utility (Mac OS X) administrator settings 33 opening 38 panels 39 HP Solution Center 38 I ink cartridges expiration dates...
...P packing the device 109 pages per month (duty cycle) 112 paper borderless printing 28 clearing jams 86 duplexing 25 feeding troubleshooting 75 guidelines, custom-sized 18 loading tray 1 22 loading tray 2 23 locking trays 24 multiple pages are picked 75 ...setting 67 system requirements 114 Windows setup 44 wireless communication setup 48 wireless settings 49 noise information 115 O operating environment specifications. See customer support HP Company notices 3 HP Printer Utility (Mac OS X) administrator settings 33 opening 38 panels 39 HP Solution Center 38 I ink cartridges expiration dates...
User Guide
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...requirements 112 133 See device R radio interference. quality 59 double-sided 25 print-quality troubleshooting 59 quality troubleshooting 70 resolution 114 settings 24 slow 68 troubleshooting 67 Web pages 29 processor specifications 112 product. See specifications supplies ordering online 97 self... cartridges 58 printheads 64 resolution, printing 114 S safety information 3 security wireless communication 53 wireless settings 49 serial number 41 Services tab, Toolbox (Windows) 37 settings administrator 33 printer driver 24 printing, default 25 setup connection types 11 Windows 43 Windows ...
...requirements 112 133 See device R radio interference. quality 59 double-sided 25 print-quality troubleshooting 59 quality troubleshooting 70 resolution 114 settings 24 slow 68 troubleshooting 67 Web pages 29 processor specifications 112 product. See specifications supplies ordering online 97 self... cartridges 58 printheads 64 resolution, printing 114 S safety information 3 security wireless communication 53 wireless settings 49 serial number 41 Services tab, Toolbox (Windows) 37 settings administrator 33 printer driver 24 printing, default 25 setup connection types 11 Windows 43 Windows ...
User Guide
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... HP Solution Center 38 installing software 43 network setup 44 printing on special or custom-sized paper 27 printing settings 25 set up wireless communication 50 sharing device 44 system requirements 112 turning accessories on in printer driver 14 uninstalling software 54 wireless communication 802.11 network settings 49 ad hoc connection 51 advanced wireless troubleshooting...
... HP Solution Center 38 installing software 43 network setup 44 printing on special or custom-sized paper 27 printing settings 25 set up wireless communication 50 sharing device 44 system requirements 112 turning accessories on in printer driver 14 uninstalling software 54 wireless communication 802.11 network settings 49 ad hoc connection 51 advanced wireless troubleshooting...
Wired/Wireless Networking Guide
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... information and equipment 4 Step 2: Install software for your HP Officejet/Officejet Pro device 5 Step 3: Test the connection 6 Solving wireless (802.11) problems 6 Basic troubleshooting 6 Advanced troubleshooting 7 Change the connection method 10 Change from a USB connection 10 Change from an Ethernet connection 11 Connect the HP Officejet/Officejet Pro device using an ad hoc wireless network connection 11 Method 1...11 Method 2 (Windows only...
... information and equipment 4 Step 2: Install software for your HP Officejet/Officejet Pro device 5 Step 3: Test the connection 6 Solving wireless (802.11) problems 6 Basic troubleshooting 6 Advanced troubleshooting 7 Change the connection method 10 Change from a USB connection 10 Change from an Ethernet connection 11 Connect the HP Officejet/Officejet Pro device using an ad hoc wireless network connection 11 Method 1...11 Method 2 (Windows only...
Wired/Wireless Networking Guide
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...HP Officejet/Officejet Pro device over a network, try the following steps: Windows Place the Starter CD into the computer and run the software installation program again. Basic troubleshooting If you have connected the HP device to your wireless network. Or press the Setup ( ) button on page 7). Check the wireless... folder in the order listed: 1. If you are encountering problems connecting the HP Officejet/Officejet Pro device to the device. Step 3: Test the connection Open a file on page 6. Solving wireless (802.11) problems The following tips might not have been turned on If...
...HP Officejet/Officejet Pro device over a network, try the following steps: Windows Place the Starter CD into the computer and run the software installation program again. Basic troubleshooting If you have connected the HP device to your wireless network. Or press the Setup ( ) button on page 7). Check the wireless... folder in the order listed: 1. If you are encountering problems connecting the HP Officejet/Officejet Pro device to the device. Step 3: Test the connection Open a file on page 6. Solving wireless (802.11) problems The following tips might not have been turned on If...