User Guide
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... (Windows) ...36 Open the HP Toolbox 36 HP Toolbox tabs ...37 Network Toolbox ...38 Use the HP Solution Center (Windows 38 HP Printer Utility (Mac OS X 38 Open the HP Printer Utility 38 HP Printer Utility panels 39 Use the HP Device Manager 40 Understand the self-test diagnostic page 40 Understand the network configuration or wireless (some models only) status...
... (Windows) ...36 Open the HP Toolbox 36 HP Toolbox tabs ...37 Network Toolbox ...38 Use the HP Solution Center (Windows 38 HP Printer Utility (Mac OS X 38 Open the HP Printer Utility 38 HP Printer Utility panels 39 Use the HP Device Manager 40 Understand the self-test diagnostic page 40 Understand the network configuration or wireless (some models only) status...
User Guide
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... following cartridge appears to a wireless access point (WAP 83 Troubleshoot installation issues 83 Hardware installation suggestions 83 Software installation suggestions 84 Solve network problems 84 Clear jams ...86 Clear a jam in the printing system ...91 General printer error...91 6 Control-panel lights reference Interpreting control-panel lights 92 A HP supplies and accessories Order printing...
... following cartridge appears to a wireless access point (WAP 83 Troubleshoot installation issues 83 Hardware installation suggestions 83 Software installation suggestions 84 Solve network problems 84 Clear jams ...86 Clear a jam in the printing system ...91 General printer error...91 6 Control-panel lights reference Interpreting control-panel lights 92 A HP supplies and accessories Order printing...
User Guide
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Included on the HP Web site www.hp.com/support. Wireless Getting Started Guide (some models only) Provides instructions for the product You can obtain product information and further troubleshooting resources that are not included in this document is provided with the device, it is ...device, clean the printheads, print the configuration page, and find support information from a connected computer. For more information, see HP Printer Utility (Mac OS X). HP Printer Utility (Mac OS X) Contains tools to resolve problems. • Find other resources for the product • Find the device...
Included on the HP Web site www.hp.com/support. Wireless Getting Started Guide (some models only) Provides instructions for the product You can obtain product information and further troubleshooting resources that are not included in this document is provided with the device, it is ...device, clean the printheads, print the configuration page, and find support information from a connected computer. For more information, see HP Printer Utility (Mac OS X). HP Printer Utility (Mac OS X) Contains tools to resolve problems. • Find other resources for the product • Find the device...
User Guide
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...Printer Settings panel. • Perform device maintenance tasks: Open the Information and Support panel, and then click the option for the task that you want to do the following... Manage the device 33 For more information, see Troubleshooting...• Change tray settings: Click Paper Handling on some models, press the Wireless button ), two times, press the press the Cancel button three times, and... change network settings. Control panel Embedded Web server Toolbox (Windows) Network Toolbox HP Printer Utility (Mac OS X) to perform. Reset the administrator password and network settings...
...Printer Settings panel. • Perform device maintenance tasks: Open the Information and Support panel, and then click the option for the task that you want to do the following... Manage the device 33 For more information, see Troubleshooting...• Change tray settings: Click Paper Handling on some models, press the Wireless button ), two times, press the press the Cancel button three times, and... change network settings. Control panel Embedded Web server Toolbox (Windows) Network Toolbox HP Printer Utility (Mac OS X) to perform. Reset the administrator password and network settings...
User Guide
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... 2 (Windows only) 1. For more information, see Troubleshooting tips and resources. 3. If you can be found when installing HP software • Unable to print, print job stuck in the device. 2. Connect the device using an ad hoc wireless network connection Method 1 1. Install the software on your... defaults, complete the following steps: Reset the administrator password and network settings: Press and hold the wireless button on wireless in your computer and in queue, or printer goes offline • Unable to work with your computer has an ad hoc network profile. Make ...
... 2 (Windows only) 1. For more information, see Troubleshooting tips and resources. 3. If you can be found when installing HP software • Unable to print, print job stuck in the device. 2. Connect the device using an ad hoc wireless network connection Method 1 1. Install the software on your... defaults, complete the following steps: Reset the administrator password and network settings: Press and hold the wireless button on wireless in your computer and in queue, or printer goes offline • Unable to work with your computer has an ad hoc network profile. Make ...
User Guide
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...supplies page to display the Cartridge Details button, and then click Cartridge Details. • Mac OS X: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. • On ... quality and unexpected printouts • Solve paper-feed problems • Solve device management problems • Solve network problems • Solve wireless problems • Troubleshoot installation issues • Clear jams • Errors Supported ink cartridges Ordering cartridges online is not supported in the following places: •...
...supplies page to display the Cartridge Details button, and then click Cartridge Details. • Mac OS X: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. • On ... quality and unexpected printouts • Solve paper-feed problems • Solve device management problems • Solve network problems • Solve wireless problems • Troubleshoot installation issues • Clear jams • Errors Supported ink cartridges Ordering cartridges online is not supported in the following places: •...
User Guide
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... (802.3) or Wireless (802.11) in the Manual IP Address box. 3. To set it as the default in the Printers folder. Select Manual IP, and then type the static IP address in the left pane, and then click the IPv4 Configuration or IPv6 Configuration sub-tab. 2. For voltage requirements, see Troubleshooting tips and...
... (802.3) or Wireless (802.11) in the Manual IP Address box. 3. To set it as the default in the Printers folder. Select Manual IP, and then type the static IP address in the left pane, and then click the IPv4 Configuration or IPv6 Configuration sub-tab. 2. For voltage requirements, see Troubleshooting tips and...
User Guide
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...a time-out response appears, the IP address is correct. For more information, see Understand the network configuration or wireless (some models only) status report. • Ping the device using the IP address from the control panel, print... prompt: C:\Ping 123.123.123.123 If a reply appears, the IP address is incorrect. 76 Maintain and troubleshoot If necessary, place the media on and working properly. Check your network setup • Make sure you are...network. This section contains the following at one time. • Use HP media for optimum performance and efficiency.
...a time-out response appears, the IP address is correct. For more information, see Understand the network configuration or wireless (some models only) status report. • Ping the device using the IP address from the control panel, print... prompt: C:\Ping 123.123.123.123 If a reply appears, the IP address is incorrect. 76 Maintain and troubleshoot If necessary, place the media on and working properly. Check your network setup • Make sure you are...network. This section contains the following at one time. • Use HP media for optimum performance and efficiency.
User Guide
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...The network is operational, and the network hub is turned on , make sure it is unable to Settings, and then click Printers or Printers and Faxes. - For more of the following , run the installation program again. Problems connecting to a wired network •..., see Understand the network configuration or wireless (some installation problems (such as the computers that the network ports created in the order shown below. • Basic wireless troubleshooting • Advanced wireless troubleshooting Solve wireless problems 77 Solve wireless problems If the device is not recommended...
...The network is operational, and the network hub is turned on , make sure it is unable to Settings, and then click Printers or Printers and Faxes. - For more of the following , run the installation program again. Problems connecting to a wired network •..., see Understand the network configuration or wireless (some installation problems (such as the computers that the network ports created in the order shown below. • Basic wireless troubleshooting • Advanced wireless troubleshooting Solve wireless problems 77 Solve wireless problems If the device is not recommended...
User Guide
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... them back on wireless, press and hold the Wireless button for three seconds. Restart components of the HP device is set as the default printer driver (Windows only) • Make sure the HP Network Devices Support service is running (Windows only) • Add hardware addresses to a wireless access point (WAP) 78 Maintain and troubleshoot If you are...
... them back on wireless, press and hold the Wireless button for three seconds. Restart components of the HP device is set as the default printer driver (Windows only) • Make sure the HP Network Devices Support service is running (Windows only) • Add hardware addresses to a wireless access point (WAP) 78 Maintain and troubleshoot If you are...
User Guide
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...HP device both have active connections to a network. If the HP device is actively connected to a wireless network, print the device's Wireless...HP Network Assistant at the beginning of the device. Check to see Understand the network configuration or wireless...HP device is actively connected to a network. • If the Network Status is Offline, the HP device is not plugged into the back, then wireless...HP device over the network. You will not be a hardware issue with either your router or computer. Run the Wireless... the instructions at www.hp.com/sbso/wireless/tools-setup.html? If...
...HP device both have active connections to a network. If the HP device is actively connected to a wireless network, print the device's Wireless...HP Network Assistant at the beginning of the device. Check to see Understand the network configuration or wireless...HP device is actively connected to a network. • If the Network Status is Offline, the HP device is not plugged into the back, then wireless...HP device over the network. You will not be a hardware issue with either your router or computer. Run the Wireless... the instructions at www.hp.com/sbso/wireless/tools-setup.html? If...
User Guide
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.... 1. Delete any print jobs currently in the window that is set as Default Printer. Scroll down the list of the HP device is connected wirelessly, and select Set as you can use the HP device over the network again. 82 Maintain and troubleshoot Click System Preferences in the list with a checkmark. If you have difficulties...
.... 1. Delete any print jobs currently in the window that is set as Default Printer. Scroll down the list of the HP device is connected wirelessly, and select Set as you can use the HP device over the network again. 82 Maintain and troubleshoot Click System Preferences in the list with a checkmark. If you have difficulties...
User Guide
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...are allowed to gain access to the network through the WAP. Troubleshoot installation issues 83 If you still cannot use the HP device over the network or if you are on or blinking except the Power light, which a wireless access point (WAP) is a security feature in which should ...be interfering. For more information, see Understand the network configuration or wireless (some models only) status ...
...are allowed to gain access to the network through the WAP. Troubleshoot installation issues 83 If you still cannot use the HP device over the network or if you are on or blinking except the Power light, which a wireless access point (WAP) is a security feature in which should ...be interfering. For more information, see Understand the network configuration or wireless (some models only) status ...
User Guide
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...matches the IP address listed on the network configuration page. ◦ Click OK twice to Settings, and then click Printers or Printers and Faxes. - Troubleshoot installation issues 85 If the IP addresses are different, change the IP address in the dialog box to a wired network...network configuration page. For more information, see Troubleshooting tips and resources. 2. For more information, see Understand the network configuration or wireless (some models only) status report. • If you might resolve some models, press the Wireless button ), two times, press the press ...
...matches the IP address listed on the network configuration page. ◦ Click OK twice to Settings, and then click Printers or Printers and Faxes. - Troubleshoot installation issues 85 If the IP addresses are different, change the IP address in the dialog box to a wired network...network configuration page. For more information, see Troubleshooting tips and resources. 2. For more information, see Understand the network configuration or wireless (some models only) status report. • If you might resolve some models, press the Wireless button ), two times, press the press ...
User Guide
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... colors bleeding 72 do not line up 73 printing incorrectly 72 specifications 114 troubleshooting 72 connections changing Ethernet to wireless 53 changing USB to wireless (Mac OS X) 53 changing USB to wireless (Windows) 52 features available 11 connectors, locating 11 control panel administrator settings...locating 11 margins, minimum 22 paper types and weights supported 20 paper-sizes supported 18 turning on in printer driver 14 using 15 wireless communication 48 wireless status report 41 DOC. See specifications Ethernet connections 11 network port, locating 11 European Union, equipment ...
... colors bleeding 72 do not line up 73 printing incorrectly 72 specifications 114 troubleshooting 72 connections changing Ethernet to wireless 53 changing USB to wireless (Mac OS X) 53 changing USB to wireless (Windows) 52 features available 11 connectors, locating 11 control panel administrator settings...locating 11 margins, minimum 22 paper types and weights supported 20 paper-sizes supported 18 turning on in printer driver 14 using 15 wireless communication 48 wireless status report 41 DOC. See specifications Ethernet connections 11 network port, locating 11 European Union, equipment ...
User Guide
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...panel illustration 92 understanding 92 loading tray 1 22 tray 2 23 locking trays 23 M Mac OS X borderless printing 28 HP Printer Utility 38 installing software 47 printing on special or custom-sized paper 27 printing settings 25 sharing device 47 turning accessories on ... 11 firewalls troubleshooting 68 Mac OS X setup 47 operating systems supported 113 printer information 40 protocols supported 113 sharing (Mac OS X) 47 sharing (Windows) 44 solve problems 77, 84 static IP address, setting 67 system requirements 114 Windows setup 44 wireless communication setup 48 wireless settings 49 ...
...panel illustration 92 understanding 92 loading tray 1 22 tray 2 23 locking trays 23 M Mac OS X borderless printing 28 HP Printer Utility 38 installing software 47 printing on special or custom-sized paper 27 printing settings 25 sharing device 47 turning accessories on ... 11 firewalls troubleshooting 68 Mac OS X setup 47 operating systems supported 113 printer information 40 protocols supported 113 sharing (Mac OS X) 47 sharing (Windows) 44 solve problems 77, 84 static IP address, setting 67 system requirements 114 Windows setup 44 wireless communication setup 48 wireless settings 49 ...
User Guide
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... 7 replacing ink cartridges 58 printheads 64 resolution, printing 114 S safety information 3 security wireless communication 53 wireless settings 49 serial number 41 Services tab, Toolbox (Windows) 37 settings administrator 33 printer driver 24 printing, default 25 setup connection types 11 Windows 43 Windows networks 44 shipping ...guidelines 18 ports, specifications 112 power locating input 11 power consumption 114 power requirements 114 power supply 114 troubleshooting 67 print cartridges. quality 59 health check 59 lights 92 maintaining 59 ordering online 97 part numbers 98 print-quality...
... 7 replacing ink cartridges 58 printheads 64 resolution, printing 114 S safety information 3 security wireless communication 53 wireless settings 49 serial number 41 Services tab, Toolbox (Windows) 37 settings administrator 33 printer driver 24 printing, default 25 setup connection types 11 Windows 43 Windows networks 44 shipping ...guidelines 18 ports, specifications 112 power locating input 11 power consumption 114 power requirements 114 power supply 114 troubleshooting 67 print cartridges. quality 59 health check 59 lights 92 maintaining 59 ordering online 97 part numbers 98 print-quality...
User Guide
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... HP Solution Center 38 installing software 43 network setup 44 printing on special or custom-sized paper 27 printing settings 25 set up wireless communication 50 sharing device 44 system requirements 112 turning accessories on in printer driver 14 uninstalling software 54 wireless communication 802.11 network settings 49 ad hoc connection 51 advanced wireless troubleshooting...
... HP Solution Center 38 installing software 43 network setup 44 printing on special or custom-sized paper 27 printing settings 25 set up wireless communication 50 sharing device 44 system requirements 112 turning accessories on in printer driver 14 uninstalling software 54 wireless communication 802.11 network settings 49 ad hoc connection 51 advanced wireless troubleshooting...
Wired/Wireless Networking Guide
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... location where no user-serviceable parts inside. Install the product in printhead servicing, which prepares the device and cartridges for your HP Officejet/Officejet Pro device 5 Step 3: Test the connection 6 Solving wireless (802.11) problems 6 Basic troubleshooting 6 Advanced troubleshooting 7 Change the connection method 10 Change from a USB connection 10 Change from an Ethernet connection 11 Connect the...
... location where no user-serviceable parts inside. Install the product in printhead servicing, which prepares the device and cartridges for your HP Officejet/Officejet Pro device 5 Step 3: Test the connection 6 Solving wireless (802.11) problems 6 Basic troubleshooting 6 Advanced troubleshooting 7 Change the connection method 10 Change from a USB connection 10 Change from an Ethernet connection 11 Connect the...
Wired/Wireless Networking Guide
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... connecting the HP Officejet/Officejet Pro device to connect, turn off the power and then turning it back on the HP device's control panel, select Network, select Wireless Radio, and then select On. Sometimes, turning off the router, HP device, and your wireless network. If you are still encountering problems, follow the suggestions provided in the Advanced troubleshooting section...
... connecting the HP Officejet/Officejet Pro device to connect, turn off the power and then turning it back on the HP device's control panel, select Network, select Wireless Radio, and then select On. Sometimes, turning off the router, HP device, and your wireless network. If you are still encountering problems, follow the suggestions provided in the Advanced troubleshooting section...