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Hewlett-Packard Company notices The information contained in this document is subject to qualified service personnel. 9. HP shall not be damaged. 7. Unplug this product to reduce risk of Microsoft Corporation. Do not install or use this material is ...and instructions marked on a stable surface. 6. Install the product securely on the product. 3. If the product does not operate normally, see Maintain and troubleshoot. 8. Nothing herein should be construed as allowed under copyright laws. Use only the external power adaptor/battery provided with the device. 2. There are ...
Hewlett-Packard Company notices The information contained in this document is subject to qualified service personnel. 9. HP shall not be damaged. 7. Unplug this product to reduce risk of Microsoft Corporation. Do not install or use this material is ...and instructions marked on a stable surface. 6. Install the product securely on the product. 3. If the product does not operate normally, see Maintain and troubleshoot. 8. Nothing herein should be construed as allowed under copyright laws. Use only the external power adaptor/battery provided with the device. 2. There are ...
User Guide
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...HP Toolbox (Windows) ...36 Open the HP Toolbox 36 HP Toolbox tabs ...37 Network Toolbox ...38 Use the HP Solution Center (Windows 38 HP Printer Utility (Mac OS X 38 Open the HP Printer Utility 38 HP Printer Utility panels 39 Use the HP... network 45 Install the device software on client computers 45 Install the printer driver using Add Printer 46 Install the device in a pure IPV6 network environment 46 Configure the...51 To turn off wireless communication 51 Configure your firewall to work with HP devices 51 Change the connection method 52 Guidelines for ensuring wireless network ...
...HP Toolbox (Windows) ...36 Open the HP Toolbox 36 HP Toolbox tabs ...37 Network Toolbox ...38 Use the HP Solution Center (Windows 38 HP Printer Utility (Mac OS X 38 Open the HP Printer Utility 38 HP Printer Utility panels 39 Use the HP... network 45 Install the device software on client computers 45 Install the printer driver using Add Printer 46 Install the device in a pure IPV6 network environment 46 Configure the...51 To turn off wireless communication 51 Configure your firewall to work with HP devices 51 Change the connection method 52 Guidelines for ensuring wireless network ...
User Guide
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... the printheads 64 Store printing supplies ...66 Store ink cartridges ...66 Store printheads ...66 Troubleshooting tips and resources 66 Solve printing problems ...67 The device shuts down unexpectedly 67 The device is not responding (nothing prints 67 Printer lights are blinking 68 Device takes a long time to print 68 Placement of the...
... the printheads 64 Store printing supplies ...66 Store ink cartridges ...66 Store printheads ...66 Troubleshooting tips and resources 66 Solve printing problems ...67 The device shuts down unexpectedly 67 The device is not responding (nothing prints 67 Printer lights are blinking 68 Device takes a long time to print 68 Placement of the...
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... 82 Make sure the HP Network Devices Support service is currently offline 90 Printer Paused - The following cartridge soon 88 Cartridge Problem - Your printer is running (Windows only) ........82 Add hardware addresses to be missing or damaged 89 Cartridge Problem - The following printhead appears to a wireless access point (WAP 83 Troubleshoot installation issues 83...
... 82 Make sure the HP Network Devices Support service is currently offline 90 Printer Paused - The following cartridge soon 88 Cartridge Problem - Your printer is running (Windows only) ........82 Add hardware addresses to be missing or damaged 89 Cartridge Problem - The following printhead appears to a wireless access point (WAP 83 Troubleshoot installation issues 83...
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... with the device software. Included on the HP Web site www.hp.com/support. Wireless Getting Started Guide (some models only) Provides instructions for the product You can obtain product information and further troubleshooting resources that are not included in this document...status information, change settings, and manage the device. Available from the Web site. For more information, see HP Toolbox (Windows). For more information, see HP Printer Utility (Mac OS X). A printed version of this guide from the following resources: Resource Description Location Setup...
... with the device software. Included on the HP Web site www.hp.com/support. Wireless Getting Started Guide (some models only) Provides instructions for the product You can obtain product information and further troubleshooting resources that are not included in this document...status information, change settings, and manage the device. Available from the Web site. For more information, see HP Toolbox (Windows). For more information, see HP Printer Utility (Mac OS X). A printed version of this guide from the following resources: Resource Description Location Setup...
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... tab. • Perform device maintenance tasks: Click the Services tab. For more information, see Troubleshooting tips and resources. • Set embedded Web server password: Click the Settings tab, and then... press the press the Cancel button three times, and release the Power button. From the HP Toolbox, click the Network Settings tab. Manage the device 33 View and change settings, click... the Change Settings button. • Change tray settings: Click Paper Handling from the Printer Settings panel. • Perform device maintenance tasks: Open the Information and Support panel, ...
... tab. • Perform device maintenance tasks: Click the Services tab. For more information, see Troubleshooting tips and resources. • Set embedded Web server password: Click the Settings tab, and then... press the press the Cancel button three times, and release the Power button. From the HP Toolbox, click the Network Settings tab. Manage the device 33 View and change settings, click... the Change Settings button. • Change tray settings: Click Paper Handling from the Printer Settings panel. • Perform device maintenance tasks: Open the Information and Support panel, ...
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... manage If you need to replace cartridges until prompted to help troubleshoot problems; You do so. In the HP Photosmart Studio task bar, click Devices. The HP Photosmart Studio window appears. 2. to do not need to call HP, it is opened, you receive a low-ink warning message,...menu shortcuts by selecting and holding the mouse button over the HP Photosmart Studio icon in the Dock. Click the HP Photosmart Studio icon in the HP Photosmart Studio software vary depending on a Macintosh computer 1. The HP Device Manager window appears. 3. and to view current device information...
... manage If you need to replace cartridges until prompted to help troubleshoot problems; You do so. In the HP Photosmart Studio task bar, click Devices. The HP Photosmart Studio window appears. 2. to do not need to call HP, it is opened, you receive a low-ink warning message,...menu shortcuts by selecting and holding the mouse button over the HP Photosmart Studio icon in the Dock. Click the HP Photosmart Studio icon in the HP Photosmart Studio software vary depending on a Macintosh computer 1. The HP Device Manager window appears. 3. and to view current device information...
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... only) 1. For more information, see Troubleshooting tips and resources. To turn off wireless communication Press and hold the Network button (on the Starter CD, and then follow the onscreen instructions. 4. If you can be found. Double-click the HP Installer icon on some models only) 51... corresponds with the ad hoc network profile for a different network, you are having problems such as: • Printer not found when installing HP software • Unable to print, print job stuck in your computer. 3. For more information, see the documentation available with...
... only) 1. For more information, see Troubleshooting tips and resources. To turn off wireless communication Press and hold the Network button (on the Starter CD, and then follow the onscreen instructions. 4. If you can be found. Double-click the HP Installer icon on some models only) 51... corresponds with the ad hoc network profile for a different network, you are having problems such as: • Printer not found when installing HP software • Unable to print, print job stuck in your computer. 3. For more information, see the documentation available with...
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... button, and then click Cartridge Details. • Mac OS X: From the HP Printer Utility, click Supply Info from the Shopping tab or the estimated ink level screen. • On the configuration page (see Understand the self-test diagnostic page). 5 Maintain and troubleshoot This section contains the following places: • On the Information page...
... button, and then click Cartridge Details. • Mac OS X: From the HP Printer Utility, click Supply Info from the Shopping tab or the estimated ink level screen. • On the configuration page (see Understand the self-test diagnostic page). 5 Maintain and troubleshoot This section contains the following places: • On the Information page...
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...Press down firmly on recycling used ink supplies, see Understand the self-test diagnostic page). Close the ink cartridge cover. 58 Maintain and troubleshoot NOTE: Ink level warnings and indicators provide estimates for long periods of time. To replace the ink cartridges 1. Align the cartridge with... the ink cartridge cover. 2. You can check the estimated ink levels from its package. 4. Remove the new ink cartridge from the HP Toolbox (Windows), the HP Printer Utility (Mac OS X), or the embedded Web server. When you . 3. For information on the cartridge to do not need to ...
...Press down firmly on recycling used ink supplies, see Understand the self-test diagnostic page). Close the ink cartridge cover. 58 Maintain and troubleshoot NOTE: Ink level warnings and indicators provide estimates for long periods of time. To replace the ink cartridges 1. Align the cartridge with... the ink cartridge cover. 2. You can check the estimated ink levels from its package. 4. Remove the new ink cartridge from the HP Toolbox (Windows), the HP Printer Utility (Mac OS X), or the embedded Web server. When you . 3. For information on the cartridge to do not need to ...
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... Quality section, and then click Run Diagnostic. • HP Toolbox (Windows): Click the Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Print Quality Diagnostics from the Information and Support panel. 60 Maintain and troubleshoot Chapter 5 quality of your printouts.
... Quality section, and then click Run Diagnostic. • HP Toolbox (Windows): Click the Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Print Quality Diagnostics from the Information and Support panel. 60 Maintain and troubleshoot Chapter 5 quality of your printouts.
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... onscreen instructions. • HP Printer Utility (Mac OS X): Click Clean from the printer. 4. CAUTION: Electrical contacts contain sensitive electronic components that can be blinking. Lift the handle of the printhead you might be damaged easily. 1. If the printhead lights are installed, one or more of its slot. 62 Maintain and troubleshoot Lift the printhead...
... onscreen instructions. • HP Printer Utility (Mac OS X): Click Clean from the printer. 4. CAUTION: Electrical contacts contain sensitive electronic components that can be blinking. Lift the handle of the printhead you might be damaged easily. 1. If the printhead lights are installed, one or more of its slot. 62 Maintain and troubleshoot Lift the printhead...
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...Linefeed from the drop-down list in the Print Quality section, and then click Run Diagnostic. • HP Toolbox (Windows): Click the Services tab, click Calibrate Linefeed and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Calibrate Linefeed from the Information and Support panel. If the device does not... Supplies. 1. Open the cover. 2. Chapter 5 12. If the printhead light continues to the blinking printhead light. 15. Lift the printhead latch. 64 Maintain and troubleshoot Close the cover. 13. If the carriage does not move to stop moving. 4.
...Linefeed from the drop-down list in the Print Quality section, and then click Run Diagnostic. • HP Toolbox (Windows): Click the Services tab, click Calibrate Linefeed and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Calibrate Linefeed from the Information and Support panel. If the device does not... Supplies. 1. Open the cover. 2. Chapter 5 12. If the printhead light continues to the blinking printhead light. 15. Lift the printhead latch. 64 Maintain and troubleshoot Close the cover. 13. If the carriage does not move to stop moving. 4.
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... to assure optimal printhead health, be left in the device. • For paper-feed problems, such as a resealable plastic bag. Troubleshooting tips and resources Use the following topics: • Store ink cartridges • Store printheads Store ink cartridges Ink cartridges can be sure... must match the label on the computer screen. • Power cord and other cables are working, and are removed. 66 Maintain and troubleshoot Insert the printhead into place. • All packing tapes and materials are firmly connected to resolve printing problems: • For a paper...
... to assure optimal printhead health, be left in the device. • For paper-feed problems, such as a resealable plastic bag. Troubleshooting tips and resources Use the following topics: • Store ink cartridges • Store printheads Store ink cartridges Ink cartridges can be sure... must match the label on the computer screen. • Power cord and other cables are working, and are removed. 66 Maintain and troubleshoot Insert the printhead into place. • All packing tapes and materials are firmly connected to resolve printing problems: • For a paper...
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...the default in the Manual IP Address box. 3. Select Manual IP, and then type the static IP address in the Printers folder. For voltage requirements, see Troubleshooting tips and resources. For Windows, set as the default in the left pane, and then click the IPv4 Configuration or...when you are performing a task. Open the embedded Web server, click the Networking tab, click Wired (802.3) or Wireless (802.11) in the Printer Setup Utility (Mac OS X (v10.4), for more information, see Electrical specifications. CAUTION: Changing the IP address can print a configuration page. Solve ...
...the default in the Manual IP Address box. 3. Select Manual IP, and then type the static IP address in the Printers folder. For voltage requirements, see Troubleshooting tips and resources. For Windows, set as the default in the left pane, and then click the IPv4 Configuration or...when you are performing a task. Open the embedded Web server, click the Networking tab, click Wired (802.3) or Wireless (802.11) in the Printer Setup Utility (Mac OS X (v10.4), for more information, see Electrical specifications. CAUTION: Changing the IP address can print a configuration page. Solve ...
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...For more information, see Control-panel lights reference. For more information about 20 minutes. Printer lights are secure. • If the device is a problem communicating with HP devices. This process takes about network connections, see Uninstall and reinstall the software. Until...the printhead Device takes a long time to align the printheads. For more information, see System requirements. 68 Maintain and troubleshoot Check the device software installation If the device is a security program that protects a computer from intrusion. If the problem ...
...For more information, see Control-panel lights reference. For more information about 20 minutes. Printer lights are secure. • If the device is a problem communicating with HP devices. This process takes about network connections, see Uninstall and reinstall the software. Until...the printhead Device takes a long time to align the printheads. For more information, see System requirements. 68 Maintain and troubleshoot Check the device software installation If the device is a security program that protects a computer from intrusion. If the problem ...
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...print from the tray with plain paper. Poor print quality and unexpected printouts • General print quality troubleshooting • Meaningless characters print • Ink is smearing • Ink is not filling the text or...Check the paper quality Make sure the media meets HP specifications, and try to print again. For more information, see Select print media. 70 Maintain and troubleshoot For more information, see To clean the printheads.... file to make sure there is left open, the printer will eject the page and then move the printheads to the home position after a time out period....
...print from the tray with plain paper. Poor print quality and unexpected printouts • General print quality troubleshooting • Meaningless characters print • Ink is smearing • Ink is not filling the text or...Check the paper quality Make sure the media meets HP specifications, and try to print again. For more information, see Select print media. 70 Maintain and troubleshoot For more information, see To clean the printheads.... file to make sure there is left open, the printer will eject the page and then move the printheads to the home position after a time out period....
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...Printout shows bleeding colors Check the ink cartridges Make sure you to print at a faster rate, which is not selected in the printer driver. Colors are printing as black and white Check the print settings Make sure Print in Grayscale is good for use with the... using genuine HP ink. Chapter 5 Ink is not selected in the printer driver. Check the printheads Print the print quality diagnostic page on special and customsized media. For more information, see Select print media. For more information, see HP supplies and accessories. 72 Maintain and troubleshoot For ordering ...
...Printout shows bleeding colors Check the ink cartridges Make sure you to print at a faster rate, which is not selected in the printer driver. Colors are printing as black and white Check the print settings Make sure Print in Grayscale is good for use with the... using genuine HP ink. Chapter 5 Ink is not selected in the printer driver. Check the printheads Print the print quality diagnostic page on special and customsized media. For more information, see Select print media. For more information, see HP supplies and accessories. 72 Maintain and troubleshoot For ordering ...
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... quality diagnostic page on a clean sheet of white paper. For more information, see Understand specifications for supported media. 74 Maintain and troubleshoot For more information, see To print the print quality diagnostic page. Something on the page is not selected in the device. For more...print quality diagnostic page. Evaluate any problem areas, and perform the recommended actions. For more information, see Clear a jam in the printer driver matches the media loaded. Make sure it is not correct, the media will not feed fully. Another paper-feed problem is occurring...
... quality diagnostic page on a clean sheet of white paper. For more information, see Understand specifications for supported media. 74 Maintain and troubleshoot For more information, see To print the print quality diagnostic page. Something on the page is not selected in the device. For more...print quality diagnostic page. Evaluate any problem areas, and perform the recommended actions. For more information, see Clear a jam in the printer driver matches the media loaded. Make sure it is not correct, the media will not feed fully. Another paper-feed problem is occurring...
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... control panel, print the network configuration page. If a time-out response appears, the IP address is incorrect. 76 Maintain and troubleshoot This section contains the following at one time. • Use HP media for optimum performance and efficiency. Check the device IP address • To check the IP address of the device...
... control panel, print the network configuration page. If a time-out response appears, the IP address is incorrect. 76 Maintain and troubleshoot This section contains the following at one time. • Use HP media for optimum performance and efficiency. Check the device IP address • To check the IP address of the device...