User Guide
Page 8
...HP recommends you have replacement cartridges available to install when print quality is no longer acceptable 103 The amount of ink in the following cartridges are in the wrong slots 104 Cartridge Problem...104 Paper Mismatch...105 The cartridge cradle cannot move 105 Paper Jam...105 The printer is out of paper... 105 Incompatible Cartridge(s 105 The following cartridge is currently configured...106 Printer Offline...106 Printer Paused...106 Document failed ...
...HP recommends you have replacement cartridges available to install when print quality is no longer acceptable 103 The amount of ink in the following cartridges are in the wrong slots 104 Cartridge Problem...104 Paper Mismatch...105 The cartridge cradle cannot move 105 Paper Jam...105 The printer is out of paper... 105 Incompatible Cartridge(s 105 The following cartridge is currently configured...106 Printer Offline...106 Printer Paused...106 Document failed ...
User Guide
Page 18
..., curled, or wrinkled ◦ Media with any inkjet printer. HP recommends loading special media no higher than 3/4 full. • To prevent jams, poor print quality, and other supplies, go to the right side of the input tray and adjust the paper-width guide. This affordable, photo paper dries quickly for casual photo printing. Available in...
..., curled, or wrinkled ◦ Media with any inkjet printer. HP recommends loading special media no higher than 3/4 full. • To prevent jams, poor print quality, and other supplies, go to the right side of the input tray and adjust the paper-width guide. This affordable, photo paper dries quickly for casual photo printing. Available in...
User Guide
Page 47
...resources • Solve printing problems • Print troubleshooting • Print quality troubleshooting • Solve paper-feed problems • Solve device management problems • Solve network problems • Troubleshoot installation issues • Clear jams • Errors (Windows) Work with label facing down. Maintain and troubleshoot 43 This section provides... of the product for an extended period of box, with ink cartridges To ensure the best print quality from the HP Printer, you have the new ink cartridge available to install before removing the old ink cartridge.
...resources • Solve printing problems • Print troubleshooting • Print quality troubleshooting • Solve paper-feed problems • Solve device management problems • Solve network problems • Troubleshoot installation issues • Clear jams • Errors (Windows) Work with label facing down. Maintain and troubleshoot 43 This section provides... of the product for an extended period of box, with ink cartridges To ensure the best print quality from the HP Printer, you have the new ink cartridge available to install before removing the old ink cartridge.
User Guide
Page 58
...HP. Make sure the device is connected firmly to a functioning alternating current (AC) power outlet, and is turned on each one to ensure proper contact. • All latches and covers are closed. • The rear access panel is not jammed...on the other things you can print a printer status page. For voltage requirements, see Understand the printer status page. 54 Maintain and troubleshoot If ...you see Solve paper- Troubleshooting tips and resources Use the following tips and resources to resolve printing problems. • For a paper jam, see Clear a jam in their correct ...
...HP. Make sure the device is connected firmly to a functioning alternating current (AC) power outlet, and is turned on each one to ensure proper contact. • All latches and covers are closed. • The rear access panel is not jammed...on the other things you can print a printer status page. For voltage requirements, see Understand the printer status page. 54 Maintain and troubleshoot If ...you see Solve paper- Troubleshooting tips and resources Use the following tips and resources to resolve printing problems. • For a paper jam, see Clear a jam in their correct ...
User Guide
Page 62
...paper jams, tuck the flaps inside the envelopes. If this did not solve the issue, try the next solution. Solutions are listed in the input tray, with the most likely solution first. Cause: The flaps might get caught in the input tray • Solution 3: Select the correct printer...loaded incorrectly. Solution 2: Check the envelope type Solution: Do not use shiny or embossed envelopes or envelopes that you remove all paper from a non-HP software application produced unexpected results. Make sure that have clasps or windows. If the first solution does not solve the problem, ...
...paper jams, tuck the flaps inside the envelopes. If this did not solve the issue, try the next solution. Solutions are listed in the input tray, with the most likely solution first. Cause: The flaps might get caught in the input tray • Solution 3: Select the correct printer...loaded incorrectly. Solution 2: Check the envelope type Solution: Do not use shiny or embossed envelopes or envelopes that you remove all paper from a non-HP software application produced unexpected results. Make sure that have clasps or windows. If the first solution does not solve the problem, ...
User Guide
Page 63
... when you have changed . If this did not solve the issue, try the next solution. To check the printer driver status ▲ In the HP Solution Center, click the Status tab. Press the Power button to either offline or stop printing. Cause: The product...firmly connected to ensure that the printer is turned off . • Solution 4: Check the printer driver status • Solution 5: Wait until the product completes the current operation • Solution 6: Remove all cancelled print jobs from the queue • Solution 7: Clear the paper jam • Solution 8: Make ...
... when you have changed . If this did not solve the issue, try the next solution. To check the printer driver status ▲ In the HP Solution Center, click the Status tab. Press the Power button to either offline or stop printing. Cause: The product...firmly connected to ensure that the printer is turned off . • Solution 4: Check the printer driver status • Solution 5: Wait until the product completes the current operation • Solution 6: Remove all cancelled print jobs from the queue • Solution 7: Clear the paper jam • Solution 8: Make ...
User Guide
Page 64
...this did not solve the issue, try the next solution. The cancelled print job jams the queue and prevents the next print job from one or both of the printer to see if there are any torn paper that remains in the print queue. From your print job will damage the... Maintain and troubleshoot Cause: A deleted print job was busy with another task your computer, open the printer folder and see : Clear jams Cause: The product had a paper jam. If the carriage is stuck, forcing it is hung up on something. Check to the other. Some documents take a long time to force...
...this did not solve the issue, try the next solution. The cancelled print job jams the queue and prevents the next print job from one or both of the printer to see if there are any torn paper that remains in the print queue. From your print job will damage the... Maintain and troubleshoot Cause: A deleted print job was busy with another task your computer, open the printer folder and see : Clear jams Cause: The product had a paper jam. If the carriage is stuck, forcing it is hung up on something. Check to the other. Some documents take a long time to force...
User Guide
Page 66
... • Solution 6: Remove all cancelled print jobs from the queue • Solution 7: Clear the paper jam • Solution 8: Make sure the print carriage can move freely • Solution 9: Check the connection from the product to ensure that the printer is firmly connected to turn on the product. Solutions are listed in the input...
... • Solution 6: Remove all cancelled print jobs from the queue • Solution 7: Clear the paper jam • Solution 8: Make sure the print carriage can move freely • Solution 9: Check the connection from the product to ensure that the printer is firmly connected to turn on the product. Solutions are listed in the input...
User Guide
Page 67
...the next solution. If this did not solve the issue, try one or both of the printer driver had a paper jam. Solution 4: Check the printer driver status Solution: The printer driver status might remain in the queue after you sent a print job to the product, ...check the device control panel to see : Clear jams Cause: The product had changed to either offline or stop printing. To check the printer driver status ▲ In the HP...
...the next solution. If this did not solve the issue, try one or both of the printer driver had a paper jam. Solution 4: Check the printer driver status Solution: The printer driver status might remain in the queue after you sent a print job to the product, ...check the device control panel to see : Clear jams Cause: The product had changed to either offline or stop printing. To check the printer driver status ▲ In the HP...
User Guide
Page 85
... solutions if there is loaded correctly • Solution 3: Check the print settings • Solution 4: Clean the rollers • Solution 5: Check for a paper jam • Solution 6: Service the product Print quality troubleshooting 81 If this did not solve the issue, try the print job again. Cause: The excess ink... in the product. To remove excess ink using plain paper 1. If you removed the rear door to clear a paper jam, replace it snaps into place. Check the back of the paper for the ink inside the product, where the back of plain...
... solutions if there is loaded correctly • Solution 3: Check the print settings • Solution 4: Clean the rollers • Solution 5: Check for a paper jam • Solution 6: Service the product Print quality troubleshooting 81 If this did not solve the issue, try the print job again. Cause: The excess ink... in the product. To remove excess ink using plain paper 1. If you removed the rear door to clear a paper jam, replace it snaps into place. Check the back of the paper for the ink inside the product, where the back of plain...
User Guide
Page 87
Remove any debris you have time to wait, you attempt to : www.hp.com/support. Always access and clear paper jams through the rear access panel. Cause: Paper debris may be present, but this did not solve the issue, try the next solution. Black print quality should start to complete. ...up when the automatic services are rough. • Solution 1: Wait before you attempt to clear a paper jam from the front of the steps provided in your country/region, and then click Contact HP for information on calling for service. Cause: Your product needs servicing. If you do not have ...
Remove any debris you have time to wait, you attempt to : www.hp.com/support. Always access and clear paper jams through the rear access panel. Cause: Paper debris may be present, but this did not solve the issue, try the next solution. Black print quality should start to complete. ...up when the automatic services are rough. • Solution 1: Wait before you attempt to clear a paper jam from the front of the steps provided in your country/region, and then click Contact HP for information on calling for service. Cause: Your product needs servicing. If you do not have ...
User Guide
Page 99
... or wrinkled media, and pull the media towards you remove any jammed media inside the device, ensure the carriage has moved to clear a paper jam from the output tray. Clear a jam in the device To clear a jam 1. b. Do not reach into the device. 3. For more information, see Load media. • ... position on the right side of the device. WARNING! When you turned it is stuck. c. Clear jams 95 Open the top cover. If it towards you . Always access and clear paper jams through the top of the device. Remove all covers, turn off ) and resend the print job. ...
... or wrinkled media, and pull the media towards you remove any jammed media inside the device, ensure the carriage has moved to clear a paper jam from the output tray. Clear a jam in the device To clear a jam 1. b. Do not reach into the device. 3. For more information, see Load media. • ... position on the right side of the device. WARNING! When you turned it is stuck. c. Clear jams 95 Open the top cover. If it towards you . Always access and clear paper jams through the top of the device. Remove all covers, turn off ) and resend the print job. ...
User Guide
Page 100
... Make sure the output tray is out of paper. • Incompatible Cartridge(s) • Printer Offline • Printer Paused • Document failed to print • Ink Service Capacity Warning • Previously used genuine HP cartridge • General printer error Printhead Problem - The following topics: &#...; Device Disconnected • Ink Alert • Cartridge Problem • Cartridge Problem • Paper Mismatch • The cartridge cradle cannot move • Paper Jam • The printer is not overly full. • Make sure the media guide are adjusted snugly against the...
... Make sure the output tray is out of paper. • Incompatible Cartridge(s) • Printer Offline • Printer Paused • Document failed to print • Ink Service Capacity Warning • Previously used genuine HP cartridge • General printer error Printhead Problem - The following topics: &#...; Device Disconnected • Ink Alert • Cartridge Problem • Cartridge Problem • Paper Mismatch • The cartridge cradle cannot move • Paper Jam • The printer is not overly full. • Make sure the media guide are adjusted snugly against the...
User Guide
Page 109
... the error: • Replace the ink cartridges • Supplies • HP inkjet supplies recycling program Paper Mismatch Paper detected does not match paper size or type selected Use the following to correct the error: • Clear a jam in the device The printer is out of the printer Use the following to correct the error: Load media Incompatible...
... the error: • Replace the ink cartridges • Supplies • HP inkjet supplies recycling program Paper Mismatch Paper detected does not match paper size or type selected Use the following to correct the error: • Clear a jam in the device The printer is out of the printer Use the following to correct the error: Load media Incompatible...
User Guide
Page 113
... • Press (Resume button) to match the media loaded. The media width setting does not match the media loaded. The device is out of paper. The Power light and the Resume light blink. The Power light is pausing for the ink to dry. Wait for the latest troubleshooting information, or... setting in the device. Remove all media from the output tray. Locate and clear the jam. For more information, visit the HP Web site (www.hp.com/support) for the ink to dry. For more information, see Clear a jam in the print driver to continue printing. • If the error persists, turn the ...
... • Press (Resume button) to match the media loaded. The media width setting does not match the media loaded. The device is out of paper. The Power light and the Resume light blink. The Power light is pausing for the ink to dry. Wait for the latest troubleshooting information, or... setting in the device. Remove all media from the output tray. Locate and clear the jam. For more information, visit the HP Web site (www.hp.com/support) for the ink to dry. For more information, see Clear a jam in the print driver to continue printing. • If the error persists, turn the ...
User Guide
Page 143
...35 software installation suggestions 93 troubleshooting issues 91 Windows network software 36 IP address checking for device 90 J jams clearing 94 paper to avoid 14 preventing 95 L language, printer 123 lights on control panel illustration 108 understanding 108 lights reference 108 loading input tray 19 M Mac OS... X borderless printing 23 HP Utility 31 installing software 38 printing on special or custom-sized paper 22 printing settings 21 sharing...
...35 software installation suggestions 93 troubleshooting issues 91 Windows network software 36 IP address checking for device 90 J jams clearing 94 paper to avoid 14 preventing 95 L language, printer 123 lights on control panel illustration 108 understanding 108 lights reference 108 loading input tray 19 M Mac OS... X borderless printing 23 HP Utility 31 installing software 38 printing on special or custom-sized paper 22 printing settings 21 sharing...
User Guide
Page 144
...15 tray capacity 17 media sizes supported 16 media types and weights supported 17 trays capacities 17 clearing jams 94 loading paper 19 locating 8 media sizes supported 16 paper guides illustration 8 troubleshoot feeding 88 troubleshoot blank pages printed 56 cut-off pages, incorrect text or graphics... quality 48 printhead 85 resolution print 125 S safety information 3 serial number 33 Services tab, Toolbox (Windows) 30 settings administrator 26 printer driver 20 printing, default 21 setup connection types 10 Windows 35 Windows networks 36 shipping the device 122 skew, troubleshoot print 89 slow...
...15 tray capacity 17 media sizes supported 16 media types and weights supported 17 trays capacities 17 clearing jams 94 loading paper 19 locating 8 media sizes supported 16 paper guides illustration 8 troubleshoot feeding 88 troubleshoot blank pages printed 56 cut-off pages, incorrect text or graphics... quality 48 printhead 85 resolution print 125 S safety information 3 serial number 33 Services tab, Toolbox (Windows) 30 settings administrator 26 printer driver 20 printing, default 21 setup connection types 10 Windows 35 Windows networks 36 shipping the device 122 skew, troubleshoot print 89 slow...
