User Guide
Page 4
...the line cord cannot be liable for HP products and services are wet. 5. government. Install the product in the express warranty statements accompanying such products and services. If the product does not operate normally, see Maintain and troubleshoot. 8. All rights reserved. registered trademarks... in this product to reduce risk of Microsoft Corporation. Do not install or use this product from fire or electric shock. 1. HP shall not be damaged. 7. Safety information Always follow basic safety precautions when using this document is a registered mark owned by the...
...the line cord cannot be liable for HP products and services are wet. 5. government. Install the product in the express warranty statements accompanying such products and services. If the product does not operate normally, see Maintain and troubleshoot. 8. All rights reserved. registered trademarks... in this product to reduce risk of Microsoft Corporation. Do not install or use this product from fire or electric shock. 1. HP shall not be damaged. 7. Safety information Always follow basic safety precautions when using this document is a registered mark owned by the...
User Guide
Page 6
...the Toolbox...30 Toolbox tabs ...30 Network Toolbox...31 Use the HP Solution Center (Windows 31 HP Utility (Mac OS X)...31 Open the HP Utility...32 HP Utility...32 Understand the printer status page 32 Understand the network configuration status report 34 Configure the...Printer 38 Configure the device (Mac OS X 38 To install the software for network or direct connection 38 To share the device on a locally shared network 38 Configure your firewall to work with HP devices (Windows only 39 Advanced firewall information 40 Uninstall and reinstall the software 41 4 Maintain and troubleshoot...
...the Toolbox...30 Toolbox tabs ...30 Network Toolbox...31 Use the HP Solution Center (Windows 31 HP Utility (Mac OS X)...31 Open the HP Utility...32 HP Utility...32 Understand the printer status page 32 Understand the network configuration status report 34 Configure the...Printer 38 Configure the device (Mac OS X 38 To install the software for network or direct connection 38 To share the device on a locally shared network 38 Configure your firewall to work with HP devices (Windows only 39 Advanced firewall information 40 Uninstall and reinstall the software 41 4 Maintain and troubleshoot...
User Guide
Page 7
...Blank or partial page printed 56 Something on the page is missing or incorrect 56 Placement of the text or graphics is wrong 57 Print troubleshooting...57 Envelopes print incorrectly 58 The product is not responding 58 The product prints meaningless characters 61 Nothing happens when I try to print 62...as expected 65 Text or graphics are cut off at the edge of the page 66 A blank page came out while printing 67 Print quality troubleshooting...68 Wrong, inaccurate, or bleeding colors 69 Ink is not filling the text or graphics completely 72 The printout has a horizontal band of ...
...Blank or partial page printed 56 Something on the page is missing or incorrect 56 Placement of the text or graphics is wrong 57 Print troubleshooting...57 Envelopes print incorrectly 58 The product is not responding 58 The product prints meaningless characters 61 Nothing happens when I try to print 62...as expected 65 Text or graphics are cut off at the edge of the page 66 A blank page came out while printing 67 Print quality troubleshooting...68 Wrong, inaccurate, or bleeding colors 69 Ink is not filling the text or graphics completely 72 The printout has a horizontal band of ...
User Guide
Page 10
... notes Device management tools (network connection) Toolbox (Microsoft® Windows®) HP Utility (Mac OS X) Control panel Logs and reports Description Location Provide late-breaking information and troubleshooting tips. For more information, see Embedded Web server. Provides status, error, and... Turn off the device • Eco-Tips Find other resources for the product You can obtain product information and further troubleshooting resources that have occurred. For more information, see Monitor the device. 6 Get started This guide provides details about how ...
... notes Device management tools (network connection) Toolbox (Microsoft® Windows®) HP Utility (Mac OS X) Control panel Logs and reports Description Location Provide late-breaking information and troubleshooting tips. For more information, see Embedded Web server. Provides status, error, and... Turn off the device • Eco-Tips Find other resources for the product You can obtain product information and further troubleshooting resources that have occurred. For more information, see Monitor the device. 6 Get started This guide provides details about how ...
User Guide
Page 30
...Device control panel Embedded Web server Toolbox (Windows) HP Utility (Mac OS X) HP Solution Center to obtain the following ... When you...replacement cartridges.* Ink cartridge information: Click Supplies Status. * Provides current status of ink cartridges. • Printer status information: Click the Information tab, and then click a selection in the left pane. • ...and release the Power button. Chapter 3 Monitor the device Use this tool... For more information, see Troubleshooting tips and resources. • Set embedded Web server password: Click the Settings tab, and then click ...
...Device control panel Embedded Web server Toolbox (Windows) HP Utility (Mac OS X) HP Solution Center to obtain the following ... When you...replacement cartridges.* Ink cartridge information: Click Supplies Status. * Provides current status of ink cartridges. • Printer status information: Click the Information tab, and then click a selection in the left pane. • ...and release the Power button. Chapter 3 Monitor the device Use this tool... For more information, see Troubleshooting tips and resources. • Set embedded Web server password: Click the Settings tab, and then click ...
User Guide
Page 36
... information and ink cartridge status • Help troubleshoot problems 32 Configure and manage NOTE: Ink level alerts and indicators provide estimates for the device, register the device, and find information about returning and recycling used printing supplies. • Print Status Report: Prints a printer status report. HP Utility • Supplies Status: Shows the information...
... information and ink cartridge status • Help troubleshoot problems 32 Configure and manage NOTE: Ink level alerts and indicators provide estimates for the device, register the device, and find information about returning and recycling used printing supplies. • Print Status Report: Prints a printer status report. HP Utility • Supplies Status: Shows the information...
User Guide
Page 47
... on store shelves or, if out of time. CAUTION: Wait until you have a new ink cartridge available before removing the old cartridge. 4 Maintain and troubleshoot This section contains the following topics: • Work with ink cartridges • Print and evaluate a print quality report •... ink cartridge, wait until they are not intended for an extended period of box, with ink cartridges To ensure the best print quality from the HP Printer, you will need to install before removing the old ink cartridge. This can result in damage to both the product and the ink cartridge. ...
... on store shelves or, if out of time. CAUTION: Wait until you have a new ink cartridge available before removing the old cartridge. 4 Maintain and troubleshoot This section contains the following topics: • Work with ink cartridges • Print and evaluate a print quality report •... ink cartridge, wait until they are not intended for an extended period of box, with ink cartridges To ensure the best print quality from the HP Printer, you will need to install before removing the old ink cartridge. This can result in damage to both the product and the ink cartridge. ...
User Guide
Page 48
...in a number of one or more information, see Use device management tools. For information about using these tools, see www.hp.com/go/inkusage. 44 Maintain and troubleshoot When you are transporting the product, do not have installed a refilled or remanufactured cartridge, or a cartridge that has been...placed on the right side of the cartridges. • Handle ink cartridges carefully. NOTE: Ink from the cartridges is used in another printer, the ink level indicator might not return to the correct position causing problems with the ink cartridges and print quality issues. • ...
...in a number of one or more information, see Use device management tools. For information about using these tools, see www.hp.com/go/inkusage. 44 Maintain and troubleshoot When you are transporting the product, do not have installed a refilled or remanufactured cartridge, or a cartridge that has been...placed on the right side of the cartridges. • Handle ink cartridges carefully. NOTE: Ink from the cartridges is used in another printer, the ink level indicator might not return to the correct position causing problems with the ink cartridges and print quality issues. • ...
User Guide
Page 50
... sure the plastic tab is entirely removed and that the label is seated firmly in order to correctly install the ink cartridges. 46 Maintain and troubleshoot
... sure the plastic tab is entirely removed and that the label is seated firmly in order to correctly install the ink cartridges. 46 Maintain and troubleshoot
User Guide
Page 52
...: Click the Settings tab, click Device Services in the left pane, select Print Quality Report from the drop-down list in the HP product. If you are concerned about providing this information inaccessible by turning off the memory chip's ability to use the cartridge in the...tab, and then click Print a Print Quality Diagnostics page and follow the onscreen instructions. • HP Utility (Mac OS X): Click Print Quality Diagnostics and then click Print Page. 48 Maintain and troubleshoot NOTE: If you turn off the memory chip's ability to collect the product's usage information, ...
...: Click the Settings tab, click Device Services in the left pane, select Print Quality Report from the drop-down list in the HP product. If you are concerned about providing this information inaccessible by turning off the memory chip's ability to use the cartridge in the...tab, and then click Print a Print Quality Diagnostics page and follow the onscreen instructions. • HP Utility (Mac OS X): Click Print Quality Diagnostics and then click Print Page. 48 Maintain and troubleshoot NOTE: If you turn off the memory chip's ability to collect the product's usage information, ...
User Guide
Page 54
... Cartridge Cyan Ink Cartridge Magenta Ink Cartridge Yellow Ink Cartridge Ragged, irregularly streaked, or faded bars Example of the page. the printer is irregularly streaked or fading. 50 Maintain and troubleshoot The color bars should be solid (not streaked with uniform color all the way across the page - The bars correspond to...
... Cartridge Cyan Ink Cartridge Magenta Ink Cartridge Yellow Ink Cartridge Ragged, irregularly streaked, or faded bars Example of the page. the printer is irregularly streaked or fading. 50 Maintain and troubleshoot The color bars should be solid (not streaked with uniform color all the way across the page - The bars correspond to...
User Guide
Page 56
...continue cleaning. Retry the Print Quality Diagnostic report. If the colors get worse, contact HP - If the streaking is not 0," or aligning does not help, clean the ...follow these steps: 1. If the colors seem to be replaced. 52 Maintain and troubleshoot the printhead may need to be replaced. "If PHA TTOE is still there, but... printhead cleaning, but seems better, try a cleaning. 3. If the printer was not recently transported, try a printhead cleaning. 2. If the printer was recently transported at a high altitude, try printing another Print Quality Diagnostic...
...continue cleaning. Retry the Print Quality Diagnostic report. If the colors get worse, contact HP - If the streaking is not 0," or aligning does not help, clean the ...follow these steps: 1. If the colors seem to be replaced. 52 Maintain and troubleshoot the printhead may need to be replaced. "If PHA TTOE is still there, but... printhead cleaning, but seems better, try a cleaning. 3. If the printer was not recently transported, try a printhead cleaning. 2. If the printer was recently transported at a high altitude, try printing another Print Quality Diagnostic...
User Guide
Page 58
...on each one to a functioning alternating current (AC) power outlet, and is in the ready state. If that does not work, contact HP. Troubleshooting tips and resources Use the following tips and resources to resolve printing problems. • For a paper jam, see Clear a jam in ... - Chapter 4 Examples of a bad alignment pattern The lines are some other things you can print a printer status page. align the printer. For voltage requirements, see any defects on or blinking, see Solve paper- For more information, see Understand the printer status page. 54 Maintain and troubleshoot
...on each one to a functioning alternating current (AC) power outlet, and is in the ready state. If that does not work, contact HP. Troubleshooting tips and resources Use the following tips and resources to resolve printing problems. • For a paper jam, see Clear a jam in ... - Chapter 4 Examples of a bad alignment pattern The lines are some other things you can print a printer status page. align the printer. For voltage requirements, see any defects on or blinking, see Solve paper- For more information, see Understand the printer status page. 54 Maintain and troubleshoot
User Guide
Page 60
...settings for the media loaded in the trays. • Make sure the page settings in the printer driver match the page size of these electromagnetic fields. 56 Maintain and troubleshoot For more information, see Set minimum margins. Check the device location and length of USB cable ...the printhead Complete the printhead cleaning procedure. For more information on paper-feed problems, see Clean the printhead. NOTE: Turn off the HP Printer by USB cables) can sometimes cause slight distortions to the correct position causing problems with the ink cartridges and print quality issues. More ...
...settings for the media loaded in the trays. • Make sure the page settings in the printer driver match the page size of these electromagnetic fields. 56 Maintain and troubleshoot For more information, see Set minimum margins. Check the device location and length of USB cable ...the printhead Complete the printhead cleaning procedure. For more information on paper-feed problems, see Clean the printhead. NOTE: Turn off the HP Printer by USB cables) can sometimes cause slight distortions to the correct position causing problems with the ink cartridges and print quality issues. More ...
User Guide
Page 61
... or graphics are using. • Make sure the media size selected in the printer driver match the size of the electromagnetic fields. Print troubleshooting Use this section to print • The pages in my document came out in the printer driver. Placement of the text or graphics is wrong Check how the media... recommended that you use a USB cable that you are cut off at the edge of the page • A blank page came out while printing Print troubleshooting 57 For more information, see Change print settings.
... or graphics are using. • Make sure the media size selected in the printer driver match the size of the electromagnetic fields. Print troubleshooting Use this section to print • The pages in my document came out in the printer driver. Placement of the text or graphics is wrong Check how the media... recommended that you use a USB cable that you are cut off at the edge of the page • A blank page came out while printing Print troubleshooting 57 For more information, see Change print settings.
User Guide
Page 62
...Solution 1: Turn on the product • Solution 2: Load paper in the input tray • Solution 3: Select the correct printer 58 Maintain and troubleshoot Solution 2: Check the envelope type Solution: Do not use shiny or embossed envelopes or envelopes that came with the envelope flaps facing...of envelope was loaded incorrectly. Solution 3: Tuck the flaps to resolve the issue. Make sure that you remove all paper from a non-HP software application produced unexpected results. Cause: The flaps might get caught in order, with the most likely solution first. Cause: Printing a...
...Solution 1: Turn on the product • Solution 2: Load paper in the input tray • Solution 3: Select the correct printer 58 Maintain and troubleshoot Solution 2: Check the envelope type Solution: Do not use shiny or embossed envelopes or envelopes that came with the envelope flaps facing...of envelope was loaded incorrectly. Solution 3: Tuck the flaps to resolve the issue. Make sure that you remove all paper from a non-HP software application produced unexpected results. Cause: The flaps might get caught in order, with the most likely solution first. Cause: Printing a...
User Guide
Page 63
... at the Power light located on the product. To check the printer driver status ▲ In the HP Solution Center, click the Status tab. If this did not solve the issue, try the next solution. Print troubleshooting 59 • Solution 4: Check the printer driver status • Solution 5: Wait until the product completes the current...
... at the Power light located on the product. To check the printer driver status ▲ In the HP Solution Center, click the Status tab. If this did not solve the issue, try the next solution. Print troubleshooting 59 • Solution 4: Check the printer driver status • Solution 5: Wait until the product completes the current...
User Guide
Page 64
If nothing has printed several minutes after it to move will move freely from one or both of the printer to delete the job from printing. Solution 7: Clear the paper jam Solution: Clear the paper jam and remove any errors. If the carriage is performing ... the issue, try the next solution. Cause: A deleted print job was busy with another task your computer, open the printer folder and see if the print carriage will damage the printer. 60 Maintain and troubleshoot Do not try one side of the following: • Disconnect the USB cable from the queue Solution: A print...
If nothing has printed several minutes after it to move will move freely from one or both of the printer to delete the job from printing. Solution 7: Clear the paper jam Solution: Clear the paper jam and remove any errors. If the carriage is performing ... the issue, try the next solution. Cause: A deleted print job was busy with another task your computer, open the printer folder and see if the print carriage will damage the printer. 60 Maintain and troubleshoot Do not try one side of the following: • Disconnect the USB cable from the queue Solution: A print...
User Guide
Page 65
... connection from the same software application. If this did not solve the issue, try the next solution. Print troubleshooting 61 Cause: The document was not communicating with the most likely solution first. In the HP Solution Center Software, click Settings, and then click Status. Solution 10: Restart the product Solution: Turn off...
... connection from the same software application. If this did not solve the issue, try the next solution. Print troubleshooting 61 Cause: The document was not communicating with the most likely solution first. In the HP Solution Center Software, click Settings, and then click Status. Solution 10: Restart the product Solution: Turn off...
User Guide
Page 66
... sure the power cord is turned off . If this did not solve the issue, try the next solution. Cause: The product was not the selected printer. Chapter 4 Nothing happens when I try the next solution. Cause: The product was turned off . Solution 2: Load paper in the input tray Solution: ... the correct printer in order, with the most likely solution first. If this did not solve the issue, try to print Try the following solutions to the product and plugged into a power outlet. If this did not solve the issue, try the next solution. 62 Maintain and troubleshoot If it...
... sure the power cord is turned off . If this did not solve the issue, try the next solution. Cause: The product was not the selected printer. Chapter 4 Nothing happens when I try the next solution. Cause: The product was turned off . Solution 2: Load paper in the input tray Solution: ... the correct printer in order, with the most likely solution first. If this did not solve the issue, try to print Try the following solutions to the product and plugged into a power outlet. If this did not solve the issue, try the next solution. 62 Maintain and troubleshoot If it...