Getting Started Guide
Page 20
...or if your operating system: • Windows: Select the option with problems you install the HP software, the user guide might have correctly loaded paper in the name. • Mac OS X: Select the HP Recommended Software option 3. properly. • Make sure you have securely connected the power cord and... system, select the option for driver downloads, and then select the option that the power source is not jammed in the • Make sure you can download the HP software from outside and inside the printer. For information about finding the user guide, see the user guide....
...or if your operating system: • Windows: Select the option with problems you install the HP software, the user guide might have correctly loaded paper in the name. • Mac OS X: Select the HP Recommended Software option 3. properly. • Make sure you have securely connected the power cord and... system, select the option for driver downloads, and then select the option that the power source is not jammed in the • Make sure you can download the HP software from outside and inside the printer. For information about finding the user guide, see the user guide....
User Guide
Page 9
... issues 123 Hardware installation suggestions 123 HP software installation suggestions 124 Solve network problems 124 Understand the Printer Status Report 125 Understand the network configuration page 126 Clear jams...128 Clear paper jams...128 Avoid paper jams...131 A Technical information Warranty information......specifications...141 Fax specifications...141 Scan specifications...142 Web Services specifications 142 HP ePrint...142 Printer Apps...142 HP website specifications 142 Environmental specifications 143 Electrical specifications...143 Acoustic emission specifications 143 5
... issues 123 Hardware installation suggestions 123 HP software installation suggestions 124 Solve network problems 124 Understand the Printer Status Report 125 Understand the network configuration page 126 Clear jams...128 Clear paper jams...128 Avoid paper jams...131 A Technical information Warranty information......specifications...141 Fax specifications...141 Scan specifications...142 Web Services specifications 142 HP ePrint...142 Printer Apps...142 HP website specifications 142 Environmental specifications 143 Electrical specifications...143 Acoustic emission specifications 143 5
User Guide
Page 76
... in the initialization process, which keeps print nozzles clear and ink flowing smoothly. When you have had a recent paper jam, and have recently left in use. For information about using these tools, see www.hp.com/go/inkusage. NOTE: Ink level alerts and indicators provide estimates for an extended period may lead to...
... in the initialization process, which keeps print nozzles clear and ink flowing smoothly. When you have had a recent paper jam, and have recently left in use. For information about using these tools, see www.hp.com/go/inkusage. NOTE: Ink level alerts and indicators provide estimates for an extended period may lead to...
User Guide
Page 80
.../region, and language. This section contains the following topics: • HP support • General troubleshooting tips and resources • Solve printer problems • Print quality troubleshooting • Solve paper-feed problems • Solve copy problems • Solve scan problems ...problems • Troubleshoot installation issues • Understand the Printer Status Report • Understand the network configuration page • Clear jams HP support If you register the printer For more information, see Obtain electronic support. 3. 8 Solve a problem The information in ...
.../region, and language. This section contains the following topics: • HP support • General troubleshooting tips and resources • Solve printer problems • Print quality troubleshooting • Solve paper-feed problems • Solve copy problems • Solve scan problems ...problems • Troubleshoot installation issues • Understand the Printer Status Report • Understand the network configuration page • Clear jams HP support If you register the printer For more information, see Obtain electronic support. 3. 8 Solve a problem The information in ...
User Guide
Page 84
.... • Pause Printing is turned on . This website provides information and utilities that can download the HP software from HP at the HP online support web site: www.hp.com/go /customercare. For voltage requirements, see Clear jams. • For paper-feed problems, such as the default in the Printers folder. For Mac OS X, set as...
.... • Pause Printing is turned on . This website provides information and utilities that can download the HP software from HP at the HP online support web site: www.hp.com/go /customercare. For voltage requirements, see Clear jams. • For paper-feed problems, such as the default in the Printers folder. For Mac OS X, set as...
User Guide
Page 90
... the next solution. 86 Solve a problem If you believe you have had a recent paper jam, and have insufficient ink. For more cartridge slots empty for an extended period may lead to : www.hp.com/go to print quality problems and possibly damage the printhead. NOTE: Ink level alerts... and indicators provide estimates for an extended period, or if you purchased genuine HP ink cartridges, go /anticounterfeit Cause: Non-HP ink cartridges were being used. NOTE: The printer can operate with depleted cartridges slows the printer and affects the ...
... the next solution. 86 Solve a problem If you believe you have had a recent paper jam, and have insufficient ink. For more cartridge slots empty for an extended period may lead to : www.hp.com/go to print quality problems and possibly damage the printhead. NOTE: Ink level alerts... and indicators provide estimates for an extended period, or if you purchased genuine HP ink cartridges, go /anticounterfeit Cause: Non-HP ink cartridges were being used. NOTE: The printer can operate with depleted cartridges slows the printer and affects the ...
User Guide
Page 97
...Check the status of jobs. Multiple pages are being picked up • Fan the media before loading. • Make sure the paper guides are set to finish. ◦ The printer might be jammed. Check for the media size you are apparent • The printer prints half a page, then ejects the...from the output tray. Wait for optimum performance and efficiency. For more information, see HP support for information about the status of the printer ◦ The printer might be busy with paper. • Use HP media for any job that media is aligned to the number of sheets the tray...
...Check the status of jobs. Multiple pages are being picked up • Fan the media before loading. • Make sure the paper guides are set to finish. ◦ The printer might be jammed. Check for the media size you are apparent • The printer prints half a page, then ejects the...from the output tray. Wait for optimum performance and efficiency. For more information, see HP support for information about the status of the printer ◦ The printer might be busy with paper. • Use HP media for any job that media is aligned to the number of sheets the tray...
User Guide
Page 132
...This section contains the following topics: • Clear paper jams • Avoid paper jams Clear paper jams Paper jams can damage the print mechanism. For more information, see Clean the printhead. CAUTION: To prevent possible damage to clear a paper jam. To clear a jam inside the printer or in the automatic document feeder....Setup. Push the left end of the printer can occur either inside the printer 1. Use these steps to the printhead, clear paper jams as soon as possible. Check the rear access panel. Chapter 8 To print the network configuration page from the output tray....
...This section contains the following topics: • Clear paper jams • Avoid paper jams Clear paper jams Paper jams can damage the print mechanism. For more information, see Clean the printhead. CAUTION: To prevent possible damage to clear a paper jam. To clear a jam inside the printer or in the automatic document feeder....Setup. Push the left end of the printer can occur either inside the printer 1. Use these steps to the printhead, clear paper jams as soon as possible. Check the rear access panel. Chapter 8 To print the network configuration page from the output tray....
User Guide
Page 133
..., and pull the media towards you do not remove all the pieces of paper from the printer, more paper jams are removing it from the rollers, check the rollers and wheels for torn pieces of the printer, free any jammed media inside the printer. a. Open the ink cartridge access door. CAUTION: ...If the paper tears when you are likely to the right of paper that might be ...
..., and pull the media towards you do not remove all the pieces of paper from the printer, more paper jams are removing it from the rollers, check the rollers and wheels for torn pieces of the printer, free any jammed media inside the printer. a. Open the ink cartridge access door. CAUTION: ...If the paper tears when you are likely to the right of paper that might be ...
User Guide
Page 134
... through the front of the automatic document feeder. 2. If it off the printer before you turned it does not move to the left, locate any jam. 4. To clear a paper jam in the automatic document feeder 1. Lift the tab located on the right side of the carriage, free any... paper scraps or wrinkled media, and pull the media towards you open the ink cartridge access door, the carriage should return to its position on the ...
... through the front of the automatic document feeder. 2. If it off the printer before you turned it does not move to the left, locate any jam. 4. To clear a paper jam in the automatic document feeder 1. Lift the tab located on the right side of the carriage, free any... paper scraps or wrinkled media, and pull the media towards you open the ink cartridge access door, the carriage should return to its position on the ...
User Guide
Page 135
... in the document feeder tray. For more paper jams are recommended for the printer. If you do not bend the paper in the input tray. • Do not force paper too far forward in the input tray; Avoid paper jams To help avoid paper jams, follow these guidelines. • Remove printed papers from the rollers, check the rollers and...
... in the document feeder tray. For more paper jams are recommended for the printer. If you do not bend the paper in the input tray. • Do not force paper too far forward in the input tray; Avoid paper jams To help avoid paper jams, follow these guidelines. • Remove printed papers from the rollers, check the rollers and...
User Guide
Page 205
...the computer. G Errors (Windows) Fax memory full If Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to Mac) is enabled and the printer has a problem (such as a paper jam), the printer saves incoming faxes to memory until prompted to do so. When...following solutions: • Make sure the printer is connected to avoid possible printing delays. For information about replacing ink cartridges, see HP inkjet supplies recycling program. Ink level warnings and indicators provide estimates for printing. For information about obtaining cartridges for information about ordering ...
...the computer. G Errors (Windows) Fax memory full If Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to Mac) is enabled and the printer has a problem (such as a paper jam), the printer saves incoming faxes to memory until prompted to do so. When...following solutions: • Make sure the printer is connected to avoid possible printing delays. For information about replacing ink cartridges, see HP inkjet supplies recycling program. Ink level warnings and indicators provide estimates for printing. For information about obtaining cartridges for information about ordering ...
User Guide
Page 206
... that the printer is still under warranty, contact HP support for jams. For more information, see Clear jams. Paper Jam Paper has become jammed in the printer. Paper Mismatch The paper size or type selected in the printer driver does not match the paper loaded in order, with the most likely solution... the trays are loaded correctly and are properly installed: 1. NOTE: If the paper loaded in the printer driver, and then print the document again. For more information, see HP support. Replace the ink cartridge Replace the indicated ink cartridge. If the first solution...
... that the printer is still under warranty, contact HP support for jams. For more information, see Clear jams. Paper Jam Paper has become jammed in the printer. Paper Mismatch The paper size or type selected in the printer driver does not match the paper loaded in order, with the most likely solution... the trays are loaded correctly and are properly installed: 1. NOTE: If the paper loaded in the printer driver, and then print the document again. For more information, see HP support. Replace the ink cartridge Replace the indicated ink cartridge. If the first solution...
User Guide
Page 214
...access door, locating 12 input tray capacity 139 media sizes supported 137 media types and weights supported 139 installation hardware installation suggestions 123 HP software installation suggestions 124 troubleshooting issues 123 Internet Protocol fax, using 62 IP address checking for printer 123 IP settings 196 ISDN line..., set up with fax parallel phone systems 172 J jams clear 128 media to avoid 19 paper 128, 131 junk fax mode 52 L language, printer 135, 136 light images, troubleshoot copies 95 scans 100 lights, control ...
...access door, locating 12 input tray capacity 139 media sizes supported 137 media types and weights supported 139 installation hardware installation suggestions 123 HP software installation suggestions 124 troubleshooting issues 123 Internet Protocol fax, using 62 IP address checking for printer 123 IP settings 196 ISDN line..., set up with fax parallel phone systems 172 J jams clear 128 media to avoid 19 paper 128, 131 junk fax mode 52 L language, printer 135, 136 light images, troubleshoot copies 95 scans 100 lights, control ...
User Guide
Page 215
... supported 136 originals scan 36 output tray locating 11 media supported 140 P pages per month (duty cycle) 135 paper jams 128, 131 size, set for fax 52 paper-feed problems, troubleshoot 92 parallel phone systems answering machine setup 183 countries/regions with 167 distinctive ringing setup 173 DSL... Q quality, troubleshoot copy 95 scan 98 R radio interference reducing 195 regulatory information 150 radio, turn off 196 rear access panel clear jams 128 illustration 12 receive faxes auto answer mode 58 automatically 49 blocking numbers 52 forwarding 51 manually 49 polling 51 rings to answer 58...
... supported 136 originals scan 36 output tray locating 11 media supported 140 P pages per month (duty cycle) 135 paper jams 128, 131 size, set for fax 52 paper-feed problems, troubleshoot 92 parallel phone systems answering machine setup 183 countries/regions with 167 distinctive ringing setup 173 DSL... Q quality, troubleshoot copy 95 scan 98 R radio interference reducing 195 regulatory information 150 radio, turn off 196 rear access panel clear jams 128 illustration 12 receive faxes auto answer mode 58 automatically 49 blocking numbers 52 forwarding 51 manually 49 polling 51 rings to answer 58...
User Guide
Page 217
...cord connection test failed 102 fax phone cord type test failed 103 fax tests 101 fax wall jack test, failed 102 firewalls 82 jams, paper 131 media not picked up from tray 92 missing or incorrect information 84 multiple pages are picked 93 network configuration page 126 nothing ...110 scan 96 scan quality 98 send faxes 107, 109, 112 skewed copies 95 skewed pages 93 tips 80 troubleshooting hardware installation suggestions 123 HP software installation suggestions 124 installation issues 123 solve network problems 124 wireless problems 115 TWAIN unable to activate source 98 U USB connection port,...
...cord connection test failed 102 fax phone cord type test failed 103 fax tests 101 fax wall jack test, failed 102 firewalls 82 jams, paper 131 media not picked up from tray 92 missing or incorrect information 84 multiple pages are picked 93 network configuration page 126 nothing ...110 scan 96 scan quality 98 send faxes 107, 109, 112 skewed copies 95 skewed pages 93 tips 80 troubleshooting hardware installation suggestions 123 HP software installation suggestions 124 installation issues 123 solve network problems 124 wireless problems 115 TWAIN unable to activate source 98 U USB connection port,...