Getting Started Guide
Page 1
... of a screen to a network. Touch Wireless Settings, and then touch Wireless to turn on wireless, on the printer control panel is not connected to open the Dashboard, touch (Wireless), and then touch (Settings). Tip: For more information, visit 123.hp.com/oj6960. Use the Wireless Setup Wizard available from www.support.hp.com. 3. Note: To use Wi-Fi Direct, you can also use the HP Print and Scan Doctor tool for Windows® users: You can connect your...
... of a screen to a network. Touch Wireless Settings, and then touch Wireless to turn on wireless, on the printer control panel is not connected to open the Dashboard, touch (Wireless), and then touch (Settings). Tip: For more information, visit 123.hp.com/oj6960. Use the Wireless Setup Wizard available from www.support.hp.com. 3. Note: To use Wi-Fi Direct, you can also use the HP Print and Scan Doctor tool for Windows® users: You can connect your...
User Guide
Page 22
... a low-ink alert, consider having a replacement cartridge available to the network. Scan document or photo to do so. Set up , then the printer control panel display shows (Wireless) by default. ENWW Use the printer control panel 9 When you have to replace the cartridges until prompted to email, USB flash drive, network folder, or computer. HP EcoSolutions: Displays a screen where you can check ePrint status details, change settings and print a guide. Wireless: Displays wireless status and menu options. Wi-Fi Direct: Displays the status, name, and password for wireless...
... a low-ink alert, consider having a replacement cartridge available to the network. Scan document or photo to do so. Set up , then the printer control panel display shows (Wireless) by default. ENWW Use the printer control panel 9 When you have to replace the cartridges until prompted to email, USB flash drive, network folder, or computer. HP EcoSolutions: Displays a screen where you can check ePrint status details, change settings and print a guide. Wireless: Displays wireless status and menu options. Wi-Fi Direct: Displays the status, name, and password for wireless...
User Guide
Page 34
... Open the HP printer software (Windows) 21 Touch Update the Printer . 4. Touch Printer Maintenance. 3. Open the EWS. Open the HP printer software (Windows) After installing the HP printer software, depending on your operating system, do not have the details, contact your network uses proxy settings, follow the onscreen instructions. Touch Update the Printer. 4. NOTE: If prompted for the printer, and then select the icon with the cartridges and print quality issues. If you incorrectly turn off the printer. Wait until the power light turns...
... Open the HP printer software (Windows) 21 Touch Update the Printer . 4. Touch Printer Maintenance. 3. Open the EWS. Open the HP printer software (Windows) After installing the HP printer software, depending on your operating system, do not have the details, contact your network uses proxy settings, follow the onscreen instructions. Touch Update the Printer. 4. NOTE: If prompted for the printer, and then select the icon with the cartridges and print quality issues. If you incorrectly turn off the printer. Wait until the power light turns...
User Guide
Page 42
...; Load paper that is loaded, enables a mobile device to know what paper size it is loaded in the print driver only apply to printing, they do not need to replace the cartridges until print quality becomes unacceptable. ● Always turn off the printer by pressing (the Power button) to allow the printer to copying or scanning. Product service or repairs required as your AirPrint enabled device. All the paper in your document on both sides of the paper. If...
...; Load paper that is loaded, enables a mobile device to know what paper size it is loaded in the print driver only apply to printing, they do not need to replace the cartridges until print quality becomes unacceptable. ● Always turn off the printer by pressing (the Power button) to allow the printer to copying or scanning. Product service or repairs required as your AirPrint enabled device. All the paper in your document on both sides of the paper. If...
User Guide
Page 43
... Open the HP printer software (Windows) for more pages per Sheet Layout: Helps you specify the order of the pages if you to print a multiple-page document as a booklet. If the image is larger than two pages per Sheet drop-down lists. ● Print in Grayscale: Allows you can set all paper types support this feature to print a black and white document using the black ink only. A printing shortcut stores the setting values that you to print photos without border. To open the Advanced Options...
... Open the HP printer software (Windows) for more pages per Sheet Layout: Helps you specify the order of the pages if you to print a multiple-page document as a booklet. If the image is larger than two pages per Sheet drop-down lists. ● Print in Grayscale: Allows you can set all paper types support this feature to print a black and white document using the black ink only. A printing shortcut stores the setting values that you to print photos without border. To open the Advanced Options...
User Guide
Page 46
... can use the HP printer software to review and modify basic settings. Open the HP printer software. Load your original print-side down on . Ensure that Enable Scan to the scanned image in the preview screen. ENWW Scan 33 NOTE: HP Utility is selected. Scan to a computer Before scanning to Computer. 3. Open HP Utility. Under Scan Settings, click Scan to a computer, make adjustments to Computer is located in the HP folder in the document feeder. 2. The printer and computer must be connected and turned on the scanner...
... can use the HP printer software to review and modify basic settings. Open the HP printer software. Load your original print-side down on . Ensure that Enable Scan to the scanned image in the preview screen. ENWW Scan 33 NOTE: HP Utility is selected. Scan to a computer Before scanning to Computer. 3. Open HP Utility. Under Scan Settings, click Scan to a computer, make adjustments to Computer is located in the HP folder in the document feeder. 2. The printer and computer must be connected and turned on the scanner...
User Guide
Page 48
... to the scanned image in the document feeder. 2. To scan a document or photo to open your email address and receive a PIN. 4. Change account settings To change , and touch Modify. 3. You will be prompted to -Email app. 2. For documents, continue with the scanned file as JPEG to email from the printer control panel 1. Open the HP printer software. Select the account that you can make adjustments to use, and touch Continue. 3. If prompted, enter the PIN. 5. Load your scan type by touching Photo or Document. 6. If...
... to the scanned image in the document feeder. 2. To scan a document or photo to open your email address and receive a PIN. 4. Change account settings To change , and touch Modify. 3. You will be prompted to -Email app. 2. For documents, continue with the scanned file as JPEG to email from the printer control panel 1. Open the HP printer software. Select the account that you can make adjustments to use, and touch Continue. 3. If prompted, enter the PIN. 5. Load your scan type by touching Photo or Document. 6. If...
User Guide
Page 51
...; The text is tightly spaced. Enter a descriptive name, choose an existing shortcut on a colored background. ● The text on the scanner glass or print-side up in the document feeder. 2. Load your needs, and then click the save icon to regularly scan and save the changes to make scanning easier. Change the settings for saved scans. 38 Chapter 4 Copy and scan ENWW For more information, see Change scan settings (Windows). Be sure to select...
...; The text is tightly spaced. Enter a descriptive name, choose an existing shortcut on a colored background. ● The text on the scanner glass or print-side up in the document feeder. 2. Load your needs, and then click the save icon to regularly scan and save the changes to make scanning easier. Change the settings for saved scans. 38 Chapter 4 Copy and scan ENWW For more information, see Change scan settings (Windows). Be sure to select...
User Guide
Page 52
... printer software, click Scan a Document or Photo . 4. Some settings allow greater flexibility by a + (plus sign) at the left column summarizes the current settings for more information. Learn more information, see Open the HP printer software (Windows). 3. Tips for copy and scan success 39 Load your original print-side down on the scanner glass and align it detects on the glass as image file type, scan resolution, and contrast levels. ● Scan to network folders and cloud drives...
... printer software, click Scan a Document or Photo . 4. Some settings allow greater flexibility by a + (plus sign) at the left column summarizes the current settings for more information. Learn more information, see Open the HP printer software (Windows). 3. Tips for copy and scan success 39 Load your original print-side down on the scanner glass and align it detects on the glass as image file type, scan resolution, and contrast levels. ● Scan to network folders and cloud drives...
User Guide
Page 61
... date, and Z is available for receiving black-and-white faxes only. This lets you can also use HP Digital Fax to automatically receive faxes and save them directly to creating and managing phone book contacts from the printer control panel, you quickly dial those numbers using HP Digital Fax You can set up or modify HP Digital Fax (Windows) 1. Receive faxes using the printer control panel. The files are saved as the HP printer software and the printer EWS. Select the printer. 3. Touch Print to Computer is the time that the fax...
... date, and Z is available for receiving black-and-white faxes only. This lets you can also use HP Digital Fax to automatically receive faxes and save them directly to creating and managing phone book contacts from the printer control panel, you quickly dial those numbers using HP Digital Fax You can set up or modify HP Digital Fax (Windows) 1. Receive faxes using the printer control panel. The files are saved as the HP printer software and the printer EWS. Select the printer. 3. Touch Print to Computer is the time that the fax...
User Guide
Page 68
...: An integrated services digital network (ISDN) system. ● VoIP: A low-cost phone service that allows you can only send and receive faxes by connecting a phone cord to send and receive faxes with your local service provider for further assistance. NOTE: You can check the estimated ink levels from the control panel or the HP software. these reports provide useful system information about Internet faxing, contact your Internet faxing services support department or your printer by using the Internet...
...: An integrated services digital network (ISDN) system. ● VoIP: A low-cost phone service that allows you can only send and receive faxes by connecting a phone cord to send and receive faxes with your local service provider for further assistance. NOTE: You can check the estimated ink levels from the control panel or the HP software. these reports provide useful system information about Internet faxing, contact your Internet faxing services support department or your printer by using the Internet...
User Guide
Page 76
... to turn off ." The call -waiting tone. ● If you are using a PBX phone system, dial the number for multiple purposes. If you might already have in this setup. 3. Connect an additional phone cord from the phone cords you encounter problems setting up the printer as described in your country/region, if possible. Also, make sure you are using a PBX phone system, set up the printer with optional equipment...
... to turn off ." The call -waiting tone. ● If you are using a PBX phone system, dial the number for multiple purposes. If you might already have in this setup. 3. Connect an additional phone cord from the phone cords you encounter problems setting up the printer as described in your country/region, if possible. Also, make sure you are using a PBX phone system, set up the printer with optional equipment...
User Guide
Page 89
... instructions to set up the printer with optional equipment, contact your answering machine to answer after the number of rings you do not connect your answering machine directly to the maximum number of rings supported by country/region. 9. Figure 5-14 Example of a parallel splitter To set up your fax. If you want to avoid noise when making voice calls. 2. Run a fax test. If you use a computer dial...
... instructions to set up the printer with optional equipment, contact your answering machine to answer after the number of rings you do not connect your answering machine directly to the maximum number of rings supported by country/region. 9. Figure 5-14 Example of a parallel splitter To set up your fax. If you want to avoid noise when making voice calls. 2. Run a fax test. If you use a computer dial...
User Guide
Page 92
... full-size paper is loaded in the report to your phone line connection The printer prints a report with the results of the test on the display and prints a report. 6. ENWW Additional fax setup 79 A blank or incorrect fax setting can cause problems faxing. ● If the test fails, review the report for an active phone line ● Tests the status of the screen, touch or swipe down the tab to fix the problem and rerun the test. ● Checks for a dial tone ● Checks for...
... full-size paper is loaded in the report to your phone line connection The printer prints a report with the results of the test on the display and prints a report. 6. ENWW Additional fax setup 79 A blank or incorrect fax setting can cause problems faxing. ● If the test fails, review the report for an active phone line ● Tests the status of the screen, touch or swipe down the tab to fix the problem and rerun the test. ● Checks for a dial tone ● Checks for...
User Guide
Page 112
...; Scan issues ● Fax issues ● Network and connection issues ● Printer hardware issues ● Get help from the printer control panel ● Understand printer reports ● Solve problems using one of the support services listed in all languages. Read general instructions in the Help for clearing the jam in the printer or in several locations inside the printer. CAUTION: To prevent possible damage to do? Use an HP online troubleshooting wizard Instructions for clearing paper jams Paper jams can occur in the document feeder...
...; Scan issues ● Fax issues ● Network and connection issues ● Printer hardware issues ● Get help from the printer control panel ● Understand printer reports ● Solve problems using one of the support services listed in all languages. Read general instructions in the Help for clearing the jam in the printer or in several locations inside the printer. CAUTION: To prevent possible damage to do? Use an HP online troubleshooting wizard Instructions for clearing paper jams Paper jams can occur in the document feeder...
User Guide
Page 123
... the printer software, click Print, Scan, & Fax and then click Set Preferences to select it. To verify that the product is not paused or offline a. Check the printer software to make sure you made any changes, try to a capped position, where they are low on ink, consider replacing them. 4. 8. If the printer does not turn on the printer. 9. Disconnect and reconnect the USB cable. 3. If you have selected the appropriate paper type...
... the printer software, click Print, Scan, & Fax and then click Set Preferences to select it. To verify that the product is not paused or offline a. Check the printer software to make sure you made any changes, try to a capped position, where they are low on ink, consider replacing them. 4. 8. If the printer does not turn on the printer. 9. Disconnect and reconnect the USB cable. 3. If you have selected the appropriate paper type...
User Guide
Page 124
... realigned when cartridges are replaced. Check the paper type. c. In the printer software, click Print, Scan, & Fax , and then click Maintain Your Printer to access the Printer Toolbox. c. Go to determine if the cartridges are not low on ink. 4. For best print quality, use HP Advanced Photo Paper. For more information, see Paper basics. ENWW Printing issues 111 Review the blue, magenta, yellow, and black boxes on the Device Services tab. Follow the onscreen instructions. 7. Make sure you...
... realigned when cartridges are replaced. Check the paper type. c. In the printer software, click Print, Scan, & Fax , and then click Maintain Your Printer to access the Printer Toolbox. c. Go to determine if the cartridges are not low on ink. 4. For best print quality, use HP Advanced Photo Paper. For more information, see Paper basics. ENWW Printing issues 111 Review the blue, magenta, yellow, and black boxes on the Device Services tab. Follow the onscreen instructions. 7. Make sure you...
User Guide
Page 126
... page from the printer display a. If you correct many common printer problems. If prompted, select your printouts are seeing streaks in the color and black boxes, or no ink in portions of the screen to www.support.hp.com . To clean the printhead from the printer display 1. Go to open the Dashboard, and then touch ( Setup ). f. Load Letter, A4, or legal unused plain white paper into the input tray. From the printer control panel...
... page from the printer display a. If you correct many common printer problems. If prompted, select your printouts are seeing streaks in the color and black boxes, or no ink in portions of the screen to www.support.hp.com . To clean the printhead from the printer display 1. Go to open the Dashboard, and then touch ( Setup ). f. Load Letter, A4, or legal unused plain white paper into the input tray. From the printer control panel...
User Guide
Page 165
... ring pattern change 52 parallel phone systems 63 answering machine fax tones recorded 121 set up with fax (parallel phone systems) 72 set up with fax and modem 73 automatic fax reduction 46 B backup fax 45 baud rate 54 black and white pages fax 40 blocked fax numbers set up 47 both sides, print on 28 broadcast faxing send 43 buttons, control panel 8 C carriage clear carriage jams 104 cartridge access door, locating 7 Cartridges 7 cartridges 87 check ink levels 85 locating 7 replace 85 tips 84 clean document feeder 128 exterior...
... ring pattern change 52 parallel phone systems 63 answering machine fax tones recorded 121 set up with fax (parallel phone systems) 72 set up with fax and modem 73 automatic fax reduction 46 B backup fax 45 baud rate 54 black and white pages fax 40 blocked fax numbers set up 47 both sides, print on 28 broadcast faxing send 43 buttons, control panel 8 C carriage clear carriage jams 104 cartridge access door, locating 7 Cartridges 7 cartridges 87 check ink levels 85 locating 7 replace 85 tips 84 clean document feeder 128 exterior...
User Guide
Page 167
... model identification number 135 replace cartridges 85 reports confirmation, fax 56 diagnostic 125 error, fax 57 fax test failed 115 web access 126 wireless test 125 reprint faxes from memory 45 rings to answer 52 S save faxes in memory 45 scan from Webscan 36 OCR 36 scan specifications 133 scanner glass clean 127 load originals 19 locating 6 send faxes basic fax 40 from a phone 41 memory, from 42 monitor dialing 42, 43 troubleshoot 119, 121 send scans for OCR 36 serial phone systems countries/regions with 59 setup types 60 settings network 91 speed, fax 54 volume, fax...
... model identification number 135 replace cartridges 85 reports confirmation, fax 56 diagnostic 125 error, fax 57 fax test failed 115 web access 126 wireless test 125 reprint faxes from memory 45 rings to answer 52 S save faxes in memory 45 scan from Webscan 36 OCR 36 scan specifications 133 scanner glass clean 127 load originals 19 locating 6 send faxes basic fax 40 from a phone 41 memory, from 42 monitor dialing 42, 43 troubleshoot 119, 121 send scans for OCR 36 serial phone systems countries/regions with 59 setup types 60 settings network 91 speed, fax 54 volume, fax...