HP LaserJet M1522 MFP Series User Guide
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... 113 Send a fax ...114 Receive a fax ...124 Solve fax problems ...126 Fax error messages ...126 Fax memory is retained when there is a loss of power 129 Fax logs and reports ...130 Change error correction and fax speed 132 Problems sending faxes 133 Problems receiving faxes 135 Performance problems ...137 11 Manage and maintain the product Information pages ...140 HP ToolboxFX ...142 View HP ToolboxFX ...142...
... 113 Send a fax ...114 Receive a fax ...124 Solve fax problems ...126 Fax error messages ...126 Fax memory is retained when there is a loss of power 129 Fax logs and reports ...130 Change error correction and fax speed 132 Problems sending faxes 133 Problems receiving faxes 135 Performance problems ...137 11 Manage and maintain the product Information pages ...140 HP ToolboxFX ...142 View HP ToolboxFX ...142...
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...151 Use HP Web Jetadmin software ...152 Security features ...152 Secure the embedded Web server 152 Lock the control-panel menus 152 Private receive ...152 Manage supplies ...153 Check and order supplies 153 Replace supplies ...155 Clean the product ...157 Firmware updates ...160 12 Problem solve Problem-solving checklist... the output bin 176 Clear jams from the print-cartridge area 177 Avoid repeated jams ...178 Solve image-quality problems ...179 Print problems ...179 Copy problems ...185 Scan problems ...189 Fax problems ...191 Optimize and improve image quality 192 Solve connectivity...
...151 Use HP Web Jetadmin software ...152 Security features ...152 Secure the embedded Web server 152 Lock the control-panel menus 152 Private receive ...152 Manage supplies ...153 Check and order supplies 153 Replace supplies ...155 Clean the product ...157 Firmware updates ...160 12 Problem solve Problem-solving checklist... the output bin 176 Clear jams from the print-cartridge area 177 Avoid repeated jams ...178 Solve image-quality problems ...179 Print problems ...179 Copy problems ...185 Scan problems ...189 Fax problems ...191 Optimize and improve image quality 192 Solve connectivity...
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ENWW 89 10 Fax ● Fax features ● Setup ● Change fax settings ● Use fax ● Solve fax problems NOTE: Many of the functions that are described in this chapter also can be performed by using HP ToolboxFX or the embedded Web server. For information about the fax controls on the control panel, see the HP ToolboxFX online Help or Embedded Web server on page 9. For more information, see Control panel on page 151.
ENWW 89 10 Fax ● Fax features ● Setup ● Change fax settings ● Use fax ● Solve fax problems NOTE: Many of the functions that are described in this chapter also can be performed by using HP ToolboxFX or the embedded Web server. For information about the fax controls on the control panel, see the HP ToolboxFX online Help or Embedded Web server on page 9. For more information, see Control panel on page 151.
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... of the stack of originals into the ADF. If faxing problems continue, contact the VoIP provider. Use the flatbed glass to support the media. 114 Chapter 10 Fax ENWW Decreasing the fax-speed setting might be compatible with fax machines unless the provider explicitly states that the product will... be necessary to 50 sheets of the stack. HP does not guarantee that it might allow the product...
... of the stack of originals into the ADF. If faxing problems continue, contact the VoIP provider. Use the flatbed glass to support the media. 114 Chapter 10 Fax ENWW Decreasing the fax-speed setting might be compatible with fax machines unless the provider explicitly states that the product will... be necessary to 50 sheets of the stack. HP does not guarantee that it might allow the product...
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...a jack for another phone line. The product automatically redials the busy number. If the error persists, contact HP. Cancel the fax by pressing Start Fax. See Set autoredial on and ready. Call the recipient to ensure that the Redial if busy option is...Fax memory is busy Redial pending The fax line to which you are dialing the correct fax number. If the error persists, contact HP. Alert and warning message tables Table 10-1 Alert and warning messages Control panel message Description Recommended action Comm. You might be affected. Solve fax problems Fax...
...a jack for another phone line. The product automatically redials the busy number. If the error persists, contact HP. Cancel the fax by pressing Start Fax. See Set autoredial on and ready. Call the recipient to ensure that the Redial if busy option is...Fax memory is busy Redial pending The fax line to which you are dialing the correct fax number. If the error persists, contact HP. Alert and warning message tables Table 10-1 Alert and warning messages Control panel message Description Recommended action Comm. You might be affected. Solve fax problems Fax...
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... and warning messages (continued) Control panel message Description Recommended action Check that you are dialing the correct fax number. Check for another fax machine. If the error persists, contact HP. Only the pages that fit into a jack for a dial tone on the phone line by disconnecting... a telephone to resend the fax. Cancel all pending faxes are sent. Make sure that the phone is working by unplugging and replugging the cord. See www.hp.com/support/ljm1522 or the support flyer that fit into multiple jobs before resending. ENWW Solve fax problems 127
... and warning messages (continued) Control panel message Description Recommended action Check that you are dialing the correct fax number. Check for another fax machine. If the error persists, contact HP. Only the pages that fit into a jack for a dial tone on the phone line by disconnecting... a telephone to resend the fax. Cancel all pending faxes are sent. Make sure that the phone is working by unplugging and replugging the cord. See www.hp.com/support/ljm1522 or the support flyer that fit into multiple jobs before resending. ENWW Solve fax problems 127
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...product to ensure that came in either normal RAM or short-term RAM. See www.hp.com/support/ljm1522 or the support flyer that the fax machine is a loss of power The HP LaserJet M1522 MFP flash memory protects against data loss when a power failure occurs. If the product ... immediately ENWW Solve fax problems 129 not receive any pages, or it did Try sending the fax again. The product attempts to transmit a fax. See www.hp.com/support/ljm1522 or the support flyer that a fax machine was turned off. machine is enabled. Try a different phone cord. Fax memory is retained ...
...product to ensure that came in either normal RAM or short-term RAM. See www.hp.com/support/ljm1522 or the support flyer that the fax machine is a loss of power The HP LaserJet M1522 MFP flash memory protects against data loss when a power failure occurs. If the product ... immediately ENWW Solve fax problems 129 not receive any pages, or it did Try sending the fax again. The product attempts to transmit a fax. See www.hp.com/support/ljm1522 or the support flyer that a fax machine was turned off. machine is enabled. Try a different phone cord. Fax memory is retained ...
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...to select the option for when you print a fax activity log. 1. Set the fax activity log to print automatically You can be transmitted unless you want the fax log to print after the following steps to set default) ENWW Solve fax problems 131 Use the arrow buttons to be set to... print after the following events: ● Every fax job ● Send fax ● Receive fax ● Never (the factory-set the fax activity log to select Auto Log Print, and then press ...
...to select the option for when you print a fax activity log. 1. Set the fax activity log to print automatically You can be transmitted unless you want the fax log to print after the following steps to set default) ENWW Solve fax problems 131 Use the arrow buttons to be set to... print after the following events: ● Every fax job ● Send fax ● Receive fax ● Never (the factory-set the fax activity log to select Auto Log Print, and then press ...
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...on shorter media. Use the arrow buttons to On. Problems sending faxes Problem The document stops feeding in the wall, and then connect a telephone to or receiving a fax from a particular device. Print the document on -communicationerror setting to select Fax setup, and then press OK. 3. Then, resend ...document feeder (ADF). If you hear a dial tone, the telephone line is working . ENWW Solve fax problems 133 Use the arrow buttons to select Fax Speed, and then press OK. 5. Faxes stop during sending. On the control panel, press Setup ( ). 2. Use the arrow buttons to ...
...on shorter media. Use the arrow buttons to On. Problems sending faxes Problem The document stops feeding in the wall, and then connect a telephone to or receiving a fax from a particular device. Print the document on -communicationerror setting to select Fax setup, and then press OK. 3. Then, resend ...document feeder (ADF). If you hear a dial tone, the telephone line is working . ENWW Solve fax problems 133 Use the arrow buttons to select Fax Speed, and then press OK. 5. Faxes stop during sending. On the control panel, press Setup ( ). 2. Use the arrow buttons to ...
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... extension-telephone setting might not be disabled. The product might be able to detect incoming fax tones because the answering machine is set to fax calls. Problems receiving faxes Use the table in order to ensure that the product functions correctly. the installation. Too...is working . Verify that you do have the service and the feature is not working . ENWW Solve fax problems 135 Problem Cause Solution The product cannot receive faxes from the telephone jack, and then connect a telephone. Change the extension-telephone setting. The product is ...
... extension-telephone setting might not be disabled. The product might be able to detect incoming fax tones because the answering machine is set to fax calls. Problems receiving faxes Use the table in order to ensure that the product functions correctly. the installation. Too...is working . Verify that you do have the service and the feature is not working . ENWW Solve fax problems 135 Problem Cause Solution The product cannot receive faxes from the telephone jack, and then connect a telephone. Change the extension-telephone setting. The product is ...
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... The volume setting might be experiencing line noise. ENWW Solve fax problems 137 Hang up and resend the fax. To send the fax, lower the resolution and resend the fax. The original document has a colored background. To receive the fax, call reports printing at which the fax was sent or is being received might be adjusted Adjust...
... The volume setting might be experiencing line noise. ENWW Solve fax problems 137 Hang up and resend the fax. To send the fax, lower the resolution and resend the fax. The original document has a colored background. To receive the fax, call reports printing at which the fax was sent or is being received might be adjusted Adjust...
HP LaserJet M1522 MFP Series User Guide
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...the current job while pages were feeding from the ADF. Remove the jammed item. Alert and warning message tables To solve fax issues, see Solve fax problems on the product. Reinstall the print cartridge. Reinstall the print cartridge. Clear document The Cancel button was pressed to cancel ...control-panel messages indicate the status of the current operation, and include a page count on page 171. If the error persists, contact HP. Canceled copy. See Clear jams from the ADF on the product. With certain warnings, the job might not complete or the print ...
...the current job while pages were feeding from the ADF. Remove the jammed item. Alert and warning message tables To solve fax issues, see Solve fax problems on the product. Reinstall the print cartridge. Reinstall the print cartridge. Clear document The Cancel button was pressed to cancel ...control-panel messages indicate the status of the current operation, and include a page count on page 171. If the error persists, contact HP. Canceled copy. See Clear jams from the ADF on the product. With certain warnings, the job might not complete or the print ...
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...stack. See Scanner resolution and color on page 84. The power to use the scanned page. ENWW Solve image-quality problems 191 See www.hp.com/support/ljm1522 or the support flyer that the correct resolution settings are a few simple steps you plan to the ... incorrectly, it might be set incorrectly. Contact HP. Ink, glue, correction fluid, or an unwanted Clean the flatbed scanner surface. See Clean the scanner glass on page 126. The resolution levels might skew, which causes unclear images. Fax problems To solve fax issues, see Solve fax problems on page 85.
...stack. See Scanner resolution and color on page 84. The power to use the scanned page. ENWW Solve image-quality problems 191 See www.hp.com/support/ljm1522 or the support flyer that the correct resolution settings are a few simple steps you plan to the ... incorrectly, it might be set incorrectly. Contact HP. Ink, glue, correction fluid, or an unwanted Clean the flatbed scanner surface. See Clean the scanner glass on page 126. The resolution levels might skew, which causes unclear images. Fax problems To solve fax issues, see Solve fax problems on page 85.
Service Manual
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...problems ...163 Solve scanned-image problems 163 Scan-quality problems ...165 Prevent problems 165 Solve scan-quality problems 165 Copy problems ...166 Prevent problems ...166 Image problems ...166 Media-handling problems 167 Performance problems ...169 Fax problems (fax models only) ...170 General fax problem-solve 170 Problems receiving faxes 171 Problems sending faxes 174 Voice-call problems ...175 Media-handling problems 176 Performance problems... ...182 Super NVRAM initialization 182 Secondary service menu 182 Problem-solve tools ...184 Product information pages and reports 184 ...
...problems ...163 Solve scanned-image problems 163 Scan-quality problems ...165 Prevent problems 165 Solve scan-quality problems 165 Copy problems ...166 Prevent problems ...166 Image problems ...166 Media-handling problems 167 Performance problems ...169 Fax problems (fax models only) ...170 General fax problem-solve 170 Problems receiving faxes 171 Problems sending faxes 174 Voice-call problems ...175 Media-handling problems 176 Performance problems... ...182 Super NVRAM initialization 182 Secondary service menu 182 Problem-solve tools ...184 Product information pages and reports 184 ...
Service Manual
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6 Problem solve ● Problem-solving checklist ● Control-panel messages ● Clear jams ● Print problems ● Scan problems ● Copy problems ● Fax problems (fax models only) ● Functional checks ● Service-mode functions ● Problem-solve tools ● Problem-solve diagrams ● Firmware updates ENWW 137
6 Problem solve ● Problem-solving checklist ● Control-panel messages ● Clear jams ● Print problems ● Scan problems ● Copy problems ● Fax problems (fax models only) ● Functional checks ● Service-mode functions ● Problem-solve tools ● Problem-solve diagrams ● Firmware updates ENWW 137
Service Manual
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...telephone-line systems). Standard home telephones and the HP LaserJet product use of the telephone signal. Make sure that the telephone company provides this service before problem-solving fax problems. ● Is the fax set to respond to the correct distinctive ring ...(two telephone lines are compatible with devices such as the HP LaserJet product. ◦ Distinctive ring service: a telephone system feature that receives or sends voice calls and faxes. Fax problems (fax models only) General fax problem-solve Verify the following information before changing the setting. This...
...telephone-line systems). Standard home telephones and the HP LaserJet product use of the telephone signal. Make sure that the telephone company provides this service before problem-solving fax problems. ● Is the fax set to respond to the correct distinctive ring ...(two telephone lines are compatible with devices such as the HP LaserJet product. ◦ Distinctive ring service: a telephone system feature that receives or sends voice calls and faxes. Fax problems (fax models only) General fax problem-solve Verify the following information before changing the setting. This...
Service Manual
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...more than the number of rings that prompts the answering machine to On for tone dialing as well. Problem Cause Solution The product cannot receive faxes from electrical power that might occur when receiving faxes. Press 1-2-3 in sequence (tone-dial mode only), wait for example, in the surge-protection device.... dialing mode is connected to a different jack (for three seconds, and then hang up. These devices might cause some fax communication problems by degrading the quality of the messaging service, the product answers all calls and no calls will not detect incoming...
...more than the number of rings that prompts the answering machine to On for tone dialing as well. Problem Cause Solution The product cannot receive faxes from electrical power that might occur when receiving faxes. Press 1-2-3 in sequence (tone-dial mode only), wait for example, in the surge-protection device.... dialing mode is connected to a different jack (for three seconds, and then hang up. These devices might cause some fax communication problems by degrading the quality of the messaging service, the product answers all calls and no calls will not detect incoming...
Service Manual
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... with the product as possible, replace the print cartridge, and then reprint the fax. The product ran out of the page. Contact the sender and have been sent on larger media. Problem Cause Solution The product is empty. A voice-messaging service might be printed on... Get a telephone line that are received while the input tray is receiving faxes. The product might have the sender resend the fax after the tray has been refilled. Received faxes are too light or are printing only on the auto reduction setting. Press OK. ENWW Fax problems (fax models only) 173
... with the product as possible, replace the print cartridge, and then reprint the fax. The product ran out of the page. Contact the sender and have been sent on larger media. Problem Cause Solution The product is empty. A voice-messaging service might be printed on... Get a telephone line that are received while the input tray is receiving faxes. The product might have the sender resend the fax after the tray has been refilled. Received faxes are too light or are printing only on the auto reduction setting. Press OK. ENWW Fax problems (fax models only) 173
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Problems sending faxes Problem Cause Solution The document stops feeding in the wall, ... A communication error might be interrupting the fax job. The product is receiving faxes but is not If your product is dialing, press Cancel. 174 Chapter 6 Problem solve ENWW The fax machine to another fax machine. If a jam exists, see Clear...telephone line is working. ● Disconnect the product from the telephone jack and connect a telephone. Do one of faxing. Do one minute has elapsed, wait a moment before pressing Cancel. Then, resend the job. PBX system might ...
Problems sending faxes Problem Cause Solution The document stops feeding in the wall, ... A communication error might be interrupting the fax job. The product is receiving faxes but is not If your product is dialing, press Cancel. 174 Chapter 6 Problem solve ENWW The fax machine to another fax machine. If a jam exists, see Clear...telephone line is working. ● Disconnect the product from the telephone jack and connect a telephone. Do one of faxing. Do one minute has elapsed, wait a moment before pressing Cancel. Then, resend the job. PBX system might ...
Service Manual
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... not arriving at the end of each page. flatbed scanner with the glass-fax size set incorrectly. The answer mode or rings-to be set up for outgoing faxes. ● Configure the outgoing fax as machine is correct. The problem persists. ENWW Fax problems (fax models only) 175 Verify that the setting is on and ready to...
... not arriving at the end of each page. flatbed scanner with the glass-fax size set incorrectly. The answer mode or rings-to be set up for outgoing faxes. ● Configure the outgoing fax as machine is correct. The problem persists. ENWW Fax problems (fax models only) 175 Verify that the setting is on and ready to...