Getting Started Guide
Page 2
...refund policy of Windows. The only warranties for details. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to http://www.hp.com/ support, and select your seller. If you agree to be liable for a full refund subject to http...advantage of the computer, please contact your country. Select Drivers & Downloads, and then follow the on your sole remedy is to request a full refund of the price of Windows functionality. © Copyright 2010, 2012-2014, 2016 HP Development Company, L.P. Software terms By installing, copying, ...
...refund policy of Windows. The only warranties for details. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to http://www.hp.com/ support, and select your seller. If you agree to be liable for a full refund subject to http...advantage of the computer, please contact your country. Select Drivers & Downloads, and then follow the on your sole remedy is to request a full refund of the price of Windows functionality. © Copyright 2010, 2012-2014, 2016 HP Development Company, L.P. Software terms By installing, copying, ...
Getting Started Guide
Page 5
...7 ...1 Activating and customizing the software ...1 Activating the Windows operating system 1 Downloading Windows 7 updates ...1 Installing or upgrading device drivers 1 Customizing the monitor display ...2 Turning off the computer ...2 If you encounter issues ...2 Performing basic troubleshooting ...2 Visual inspection: ... POST diagnostic front panel LEDs and audible codes ...3 HP Support Assistant ...3 Using HP PC Hardware Diagnostics 3 Why run HP PC Hardware Diagnostics 4 How to access and run HP PC Hardware Diagnostics 4 Downloading HP PC Hardware Diagnostics to a USB device 4 Before ...
...7 ...1 Activating and customizing the software ...1 Activating the Windows operating system 1 Downloading Windows 7 updates ...1 Installing or upgrading device drivers 1 Customizing the monitor display ...2 Turning off the computer ...2 If you encounter issues ...2 Performing basic troubleshooting ...2 Visual inspection: ... POST diagnostic front panel LEDs and audible codes ...3 HP Support Assistant ...3 Using HP PC Hardware Diagnostics 3 Why run HP PC Hardware Diagnostics 4 How to access and run HP PC Hardware Diagnostics 4 Downloading HP PC Hardware Diagnostics to a USB device 4 Before ...
Getting Started Guide
Page 9
... connection has been established, click Start > All Programs > Windows Update. 3. Run Windows Update monthly thereafter. Installing or upgrading device drivers When installing optional hardware devices after the operating system installation is available in Windows 7 Windows 7 does not support the embedded TPM ...2.0. 1 Getting started in online help keep the computer running optimally, HP recommends checking for special offers. You can receive important software updates and sign up your computer with a Windows® operating system...
... connection has been established, click Start > All Programs > Windows Update. 3. Run Windows Update monthly thereafter. Installing or upgrading device drivers When installing optional hardware devices after the operating system installation is available in Windows 7 Windows 7 does not support the embedded TPM ...2.0. 1 Getting started in online help keep the computer running optimally, HP recommends checking for special offers. You can receive important software updates and sign up your computer with a Windows® operating system...
Getting Started Guide
Page 10
...off the computer To properly turn off the computer, first shut down the operating system software. ▲ Click Start > Shut down. HP Support Assistant troubleshooter 4. You can select or change display settings. Right-click on the Windows desktop, then click Personalize to the online ... Browse button in the dialog box to diagnose and resolve potential issues. Visual inspection 2. Select Find your country and language, select Download drivers and software (and firmware), enter the model number of the computer, and click Search. For more complex. 1. System recovery Performing basic...
...off the computer To properly turn off the computer, first shut down the operating system software. ▲ Click Start > Shut down. HP Support Assistant troubleshooter 4. You can select or change display settings. Right-click on the Windows desktop, then click Personalize to the online ... Browse button in the dialog box to diagnose and resolve potential issues. Visual inspection 2. Select Find your country and language, select Download drivers and software (and firmware), enter the model number of the computer, and click Search. For more complex. 1. System recovery Performing basic...
Getting Started Guide
Page 11
...shut down the computer by pressing any key. If the system beeps, then the keyboard is operating correctly. ● Check all the needed device drivers have installed an operating system other than the factory-installed operating system, check to be connected to the monitor port on . ● If you... POST diagnostic front panel LEDs and audible codes If you see flashing LEDs on the front of the computer or if you encounter issues 3 HP Support Assistant is preinstalled on the keyboard or pressing the power button. This tool also works with the computer, monitor, or software, see ...
...shut down the computer by pressing any key. If the system beeps, then the keyboard is operating correctly. ● Check all the needed device drivers have installed an operating system other than the factory-installed operating system, check to be connected to the monitor port on . ● If you... POST diagnostic front panel LEDs and audible codes If you see flashing LEDs on the front of the computer or if you encounter issues 3 HP Support Assistant is preinstalled on the keyboard or pressing the power button. This tool also works with the computer, monitor, or software, see ...
Getting Started Guide
Page 12
.... 4. Click Download, and then select Run. 4 Chapter 1 Getting started in Downloading HP PC Hardware Diagnostics to a USB drive, see the instructions in Windows 7 In the Diagnostic section, click HP UEFI Support Environment. - Go to the latest UEFI version 1. Option 2: Support and Drivers pages-Provide downloads for a specific product for the diagnostics in the...
.... 4. Click Download, and then select Run. 4 Chapter 1 Getting started in Downloading HP PC Hardware Diagnostics to a USB drive, see the instructions in Windows 7 In the Diagnostic section, click HP UEFI Support Environment. - Go to the latest UEFI version 1. Option 2: Support and Drivers pages-Provide downloads for a specific product for the diagnostics in the...
Getting Started Guide
Page 13
... software, uninstall the software. ● Boot the computer to Safe Mode to Using HP PC Hardware Diagnostics on the front of the drivers loaded. Restart the computer. 2. Comprehensive online technical support is also available). ◦ If you have HP Support Assistant, access it will boot into an AC power source, voltage is always...
... software, uninstall the software. ● Boot the computer to Safe Mode to Using HP PC Hardware Diagnostics on the front of the drivers loaded. Restart the computer. 2. Comprehensive online technical support is also available). ◦ If you have HP Support Assistant, access it will boot into an AC power source, voltage is always...
Getting Started Guide
Page 16
...files, you must have enough storage capacity, the list item will depend on a regular basis to create that the HP Software Setup utility installs drivers and applications. If the USB flash drive does not have a DVD writer. After you successfully set up your ...9679; Windows 7 operating system DVD-Installs the operating system without additional drivers or applications. ● Driver Recovery DVD-Installs specific drivers and applications only, in Windows 7 The program will not be created only once. HP Recovery Disc Creator creates two kinds of media. Follow the on select...
...files, you must have enough storage capacity, the list item will depend on a regular basis to create that the HP Software Setup utility installs drivers and applications. If the USB flash drive does not have a DVD writer. After you successfully set up your ...9679; Windows 7 operating system DVD-Installs the operating system without additional drivers or applications. ● Driver Recovery DVD-Installs specific drivers and applications only, in Windows 7 The program will not be created only once. HP Recovery Disc Creator creates two kinds of media. Follow the on select...
Getting Started Guide
Page 17
...up your backup. If you were not able to a previous state without losing any software programs you installed after recovery. Go to http://www.hp.com/support, select your country or region, and follow the on your computer, or if you want to restore the system to create system .... System Restore If you have a problem that might be a time-saver if you have created, and then reinstalls the operating system, programs, and drivers. To perform a System If you must reinstall any software that was not installed on media included in the computer accessory box, and any personal information...
...up your backup. If you were not able to a previous state without losing any software programs you installed after recovery. Go to http://www.hp.com/support, select your country or region, and follow the on your computer, or if you want to restore the system to create system .... System Restore If you have a problem that might be a time-saver if you have created, and then reinstalls the operating system, programs, and drivers. To perform a System If you must reinstall any software that was not installed on media included in the computer accessory box, and any personal information...
Getting Started Guide
Page 19
...page 7. If you want to display the startup menu. 5. At the HP Recovery Manager screen, follow the on-screen instructions to create a Windows 7 operating system DVD and a Driver Recovery DVD, use the steps in System Recovery using HP Recovery Manager (select models only) on page 7, use the recovery discs ... in this section if you encounter issues 11 Press the power button to create a Windows 7 operating system DVD and a Driver Recovery DVD. If you used HP Recovery Disc Creator to turn the computer back on the computer, and press Esc as the computer is inserted (USB or DVD...
...page 7. If you want to display the startup menu. 5. At the HP Recovery Manager screen, follow the on-screen instructions to create a Windows 7 operating system DVD and a Driver Recovery DVD, use the steps in System Recovery using HP Recovery Manager (select models only) on page 7, use the recovery discs ... in this section if you encounter issues 11 Press the power button to create a Windows 7 operating system DVD and a Driver Recovery DVD. If you used HP Recovery Disc Creator to turn the computer back on the computer, and press Esc as the computer is inserted (USB or DVD...
Getting Started Guide
Page 20
...settings ● Add a device or printer and change other system settings ● Get help and support for your specific model ● Install HP support software for your computer ● Purchase supplies and accessories for your computer To access this location, click Start > Devices and Printers and ...drive before the Windows operating system loads. NOTE: If the computer does not boot to the DVD, restart the computer and press Esc as drivers, software, and utilities. Using, updating, and maintaining your country or region, and follow the on the computer are permanently removed. Use ...
...settings ● Add a device or printer and change other system settings ● Get help and support for your specific model ● Install HP support software for your computer ● Purchase supplies and accessories for your computer To access this location, click Start > Devices and Printers and ...drive before the Windows operating system loads. NOTE: If the computer does not boot to the DVD, restart the computer and press Esc as drivers, software, and utilities. Using, updating, and maintaining your country or region, and follow the on the computer are permanently removed. Use ...
Getting Started Guide
Page 23
... in the Sleep state, shut down , unplug the power cord, wait a few seconds, and then plug it in HP Support Assistant. If you need a driver for that helps you maintain the performance of the computer or if you see the Maintenance and Service Guide (English only)..., the monitor must be caused by pressing and holding the power button for loose connections or incorrect connections. 8. Check all the needed device drivers have installed an operating system other software components. ● Failure ID: When a failure is detected that may be connected to the operating system...
... in the Sleep state, shut down , unplug the power cord, wait a few seconds, and then plug it in HP Support Assistant. If you need a driver for that helps you maintain the performance of the computer or if you see the Maintenance and Service Guide (English only)..., the monitor must be caused by pressing and holding the power button for loose connections or incorrect connections. 8. Check all the needed device drivers have installed an operating system other software components. ● Failure ID: When a failure is detected that may be connected to the operating system...
Getting Started Guide
Page 24
...the power cord from one of the computer. 1. Provides access to the system board. Go to http://www.hp.com. 2. Option 1: HP PC Diagnostics homepage- Option 2: Support and Drivers pages-Provide downloads for a specific product for the diagnostics in the follow sequence: a. How to access and run... started in Windows 8 Pressing F2 signals the system to a USB device. A core set of the page, and then click Download Drivers. 3. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Before you touch them. There are provided in the previous ...
...the power cord from one of the computer. 1. Provides access to the system board. Go to http://www.hp.com. 2. Option 1: HP PC Diagnostics homepage- Option 2: Support and Drivers pages-Provide downloads for a specific product for the diagnostics in the follow sequence: a. How to access and run... started in Windows 8 Pressing F2 signals the system to a USB device. A core set of the page, and then click Download Drivers. 3. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Before you touch them. There are provided in the previous ...
Getting Started Guide
Page 25
...your system. ◦ Remove any hardware that you have HP Support Assistant installed, access HP Instant Support Professional Edition at http://www.hp.com/go /bizsupport for the latest online support information, software and drivers, proactive notification, and access to a worldwide community of ...the following to Using HP PC Hardware Diagnostics on the computer if one of peers and HP experts. Refer to the Maintenance and Service Guide (English...
...your system. ◦ Remove any hardware that you have HP Support Assistant installed, access HP Instant Support Professional Edition at http://www.hp.com/go /bizsupport for the latest online support information, software and drivers, proactive notification, and access to a worldwide community of ...the following to Using HP PC Hardware Diagnostics on the computer if one of peers and HP experts. Refer to the Maintenance and Service Guide (English...
Getting Started Guide
Page 28
.... 6. Using Reset when the system is not responding, use the Windows operating system media and the Driver Recovery media (purchased separately); IMPORTANT: Reset does not provide backups of the HP Recovery partition: ● For Windows 8.1, from the Start screen, type pc, and then select This...Windows tools Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to continue. NOTE: If the HP Recovery partition is displayed. The computer Startup Menu displays. 4. For more information and steps, see Help and Support. To continue a ...
.... 6. Using Reset when the system is not responding, use the Windows operating system media and the Driver Recovery media (purchased separately); IMPORTANT: Reset does not provide backups of the HP Recovery partition: ● For Windows 8.1, from the Start screen, type pc, and then select This...Windows tools Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to continue. NOTE: If the HP Recovery partition is displayed. The computer Startup Menu displays. 4. For more information and steps, see Help and Support. To continue a ...
Getting Started Guide
Page 29
... the hard drive. If possible, back up all personal files. 2. Remove the Windows operating system media, and then insert the Driver Recovery media. 2. When prompted, press any software that you have created and any keyboard key. 4. Install the Hardware Enabling... settings ● Add a device or printer and change other system settings ● Get help and support for your specific model ● Install HP support software for your computer ● Purchase supplies and accessories for your PC 21 When reformatting is completed and the Windows desktop appears: 1. Using...
... the hard drive. If possible, back up all personal files. 2. Remove the Windows operating system media, and then insert the Driver Recovery media. 2. When prompted, press any software that you have created and any keyboard key. 4. Install the Hardware Enabling... settings ● Add a device or printer and change other system settings ● Get help and support for your specific model ● Install HP support software for your computer ● Purchase supplies and accessories for your PC 21 When reformatting is completed and the Windows desktop appears: 1. Using...
Getting Started Guide
Page 32
... source. This tool also works with components not diagnosed in HP Support Assistant. 24 Chapter 3 Getting started in diagnostics, and guided assistance. Then press the power button again to one location you need a driver for interpretation and recommended action. If the computer does not ...restart, press the power button. ● Reconfigure your PC Using HP Support Assistant, from the system before turning it in Computer Setup. Blink...
... source. This tool also works with components not diagnosed in HP Support Assistant. 24 Chapter 3 Getting started in diagnostics, and guided assistance. Then press the power button again to one location you need a driver for interpretation and recommended action. If the computer does not ...restart, press the power button. ● Reconfigure your PC Using HP Support Assistant, from the system before turning it in Computer Setup. Blink...
Getting Started Guide
Page 33
...operating system. 5. In the Diagnostic section, click HP UEFI Support Environment. - or - Turn on page 16) b. Option 2: Support and Drivers pages-Provide downloads for a specific product for downloading HP PC Hardware Diagnostics (UEFI) are not detected Downloading HP PC Hardware Diagnostics to a USB device NOTE: ..., depending on your preference and the health of the page, and then click Download Drivers. 3. Pressing F2 signals the system to search for the diagnostics in Downloading HP PC Hardware Diagnostics to the call agent, who will either schedule support or provide replacement...
...operating system. 5. In the Diagnostic section, click HP UEFI Support Environment. - or - Turn on page 16) b. Option 2: Support and Drivers pages-Provide downloads for a specific product for downloading HP PC Hardware Diagnostics (UEFI) are not detected Downloading HP PC Hardware Diagnostics to a USB device NOTE: ..., depending on your preference and the health of the page, and then click Download Drivers. 3. Pressing F2 signals the system to search for the diagnostics in Downloading HP PC Hardware Diagnostics to the call agent, who will either schedule support or provide replacement...
Getting Started Guide
Page 34
... resolved, the network jack on your service call for support WARNING! Refer to Using HP PC Hardware Diagnostics on page 3 for the latest online support information, software and drivers, proactive notification, and access to a worldwide community of peers and HP experts. They provide selfsolve diagnostics and online chat features (if Internet access is...
... resolved, the network jack on your service call for support WARNING! Refer to Using HP PC Hardware Diagnostics on page 3 for the latest online support information, software and drivers, proactive notification, and access to a worldwide community of peers and HP experts. They provide selfsolve diagnostics and online chat features (if Internet access is...
Getting Started Guide
Page 37
...-screen instructions. ● If you must either created or that was installed at the factory. You can use the HP Recovery media. Go to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, and then select Help and Support. ● If you need ... Help and Support. ▲ Type help in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on page 30. For more information see Recovering using HP Recovery Manager on page 27. If you have not already created recovery media, ...
...-screen instructions. ● If you must either created or that was installed at the factory. You can use the HP Recovery media. Go to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, and then select Help and Support. ● If you need ... Help and Support. ▲ Type help in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on page 30. For more information see Recovering using HP Recovery Manager on page 27. If you have not already created recovery media, ...