Resolving Start Up and No Boot Problems Checklist
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... the recommended actions. Connect a different battery and disconnect AC power adapter. Connect an external monitor to check display Remove all CD/DVDs, SD cards, USB devices, peripherals and do hard reset If memory or hard drive components were replaced, reinstall original components Remove memory modules and replace one-at-a-time If possible, boot to BIOS mode (f10) and run Memory Test and Hard Drive Test If all USB devices and media cards. 2. Resolving Start Up and No Boot Problems Checklist Print and use recovery disk to recover the computer to...
... the recommended actions. Connect a different battery and disconnect AC power adapter. Connect an external monitor to check display Remove all CD/DVDs, SD cards, USB devices, peripherals and do hard reset If memory or hard drive components were replaced, reinstall original components Remove memory modules and replace one-at-a-time If possible, boot to BIOS mode (f10) and run Memory Test and Hard Drive Test If all USB devices and media cards. 2. Resolving Start Up and No Boot Problems Checklist Print and use recovery disk to recover the computer to...
Resolving Start Up and No Boot Problems Checklist
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... computer starts into Safe Mode and then run Windows Update Symptom: Computer displays the Windows logo screen and stops responding Boot to Windows Advanced boot options (f8) and select Disable auto-restart to view error message o Search www.microsoft.com for terms in error message o Search www.hp.com for terms in error message Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run in BIOS mode and run memory and hard drive...
... computer starts into Safe Mode and then run Windows Update Symptom: Computer displays the Windows logo screen and stops responding Boot to Windows Advanced boot options (f8) and select Disable auto-restart to view error message o Search www.microsoft.com for terms in error message o Search www.hp.com for terms in error message Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run in BIOS mode and run memory and hard drive...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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...-bit X X FreeDOS X X Serviceability End-user replaceable parts: AC adapter X X Battery (system) X X Hard drive X X Memory module X X Optical drive X X Mini Card components X X HP G62 UMA X X X X X X X X X X X X X X X X X X X X X X X X X HP G62 Discrete X X X X X X X X X X X X X X X X X X X X X X X Maintenance and Service Guide 1-3 one is an eSATA/USB port) X X VGA (Dsub 15-pin) supporting 1600 × 1200 external resolution at 75 Hz X X Multi-pin AC power X X Keyboard and Full-size keyboard, 39.62-cm (15.6-in (stereo microphone) X X Audio-out (stereo...
...-bit X X FreeDOS X X Serviceability End-user replaceable parts: AC adapter X X Battery (system) X X Hard drive X X Memory module X X Optical drive X X Mini Card components X X HP G62 UMA X X X X X X X X X X X X X X X X X X X X X X X X X HP G62 Discrete X X X X X X X X X X X X X X X X X X X X X X X Maintenance and Service Guide 1-3 one is an eSATA/USB port) X X VGA (Dsub 15-pin) supporting 1600 × 1200 external resolution at 75 Hz X X Multi-pin AC power X X Keyboard and Full-size keyboard, 39.62-cm (15.6-in (stereo microphone) X X Audio-out (stereo...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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Enables airflow to cool internal components. ✎ The computer fan starts up automatically to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Maintenance and Service Guide 2-5 It is in use. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. External component identification Item Component 1 External monitor port 2 Vent 3 HDMI port (select models only) 4 RJ-45 (network) jack 5 USB ports (2) 6 Audio-in this location. Connects a network cable. Connects an optional video or audio ...
Enables airflow to cool internal components. ✎ The computer fan starts up automatically to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Maintenance and Service Guide 2-5 It is in use. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. External component identification Item Component 1 External monitor port 2 Vent 3 HDMI port (select models only) 4 RJ-45 (network) jack 5 USB ports (2) 6 Audio-in this location. Connects a network cable. Connects an optional video or audio ...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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The webcam module is available using spare part number 600166-001. To remove the Display Bezel, flex the inside edges of the bezel at the top and bottom 1, and the left and right sides 2, until the bezel disengages from the webcam module, and remove the webcam module 2. Remove the display bezel 3. Disconnect the webcam module cable 1 from the display enclosure. 8. Reverse this procedure to install the webcam module. 4-30 Maintenance and Service Guide Removal and replacement procedures...
The webcam module is available using spare part number 600166-001. To remove the Display Bezel, flex the inside edges of the bezel at the top and bottom 1, and the left and right sides 2, until the bezel disengages from the webcam module, and remove the webcam module 2. Remove the display bezel 3. Disconnect the webcam module cable 1 from the display enclosure. 8. Reverse this procedure to install the webcam module. 4-30 Maintenance and Service Guide Removal and replacement procedures...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... 1-1 removal 4-46 spare part number 3-4, 4-45, 4-47 product description audio 1-2 cable lock 1-3 chipset 1-1 Ethernet 1-2 external media cards 1-3 graphics 1-1 hard drives 1-2 keyboard 1-3 memory module 1-1 microphone 1-2 modem module 1-2 operating system 1-3 optical drives 1-2 panel 1-1 ports 1-3 power requirements 1-3 product name 1-1 serviceability 1-3 TouchPad 2-1 video 2-5 webcam 1-2 wireless module 1-2 product name 1-1 R recovery methods f11 recovery 8-4 recovery discs 8-4 Recovery Manager 8-4 Maintenance and Service Guide Index recovery partition 8-4 removal/replacement preliminaries...
... 1-1 removal 4-46 spare part number 3-4, 4-45, 4-47 product description audio 1-2 cable lock 1-3 chipset 1-1 Ethernet 1-2 external media cards 1-3 graphics 1-1 hard drives 1-2 keyboard 1-3 memory module 1-1 microphone 1-2 modem module 1-2 operating system 1-3 optical drives 1-2 panel 1-1 ports 1-3 power requirements 1-3 product name 1-1 serviceability 1-3 TouchPad 2-1 video 2-5 webcam 1-2 wireless module 1-2 product name 1-1 R recovery methods f11 recovery 8-4 recovery discs 8-4 Recovery Manager 8-4 Maintenance and Service Guide Index recovery partition 8-4 removal/replacement preliminaries...
Limited warranty and technical support - (1 Year)
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.... See the Worldwide Telephone Numbers booklet included with your problem using HP online services, you can obtain warranty service and technical support by contacting HP online or by telephone. A variety of services are unable to help you call HP: Product number, serial number, model name, and model number Applicable error messages Add-on accessories Operating system Third-party hardware or software Detailed questions 8 English...
.... See the Worldwide Telephone Numbers booklet included with your problem using HP online services, you can obtain warranty service and technical support by contacting HP online or by telephone. A variety of services are unable to help you call HP: Product number, serial number, model name, and model number Applicable error messages Add-on accessories Operating system Third-party hardware or software Detailed questions 8 English...
Notebook PC User Guide - Windows 7
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... operation. (3) HDMI port (select models only) (4) RJ-45 (network) jack (5) USB ports (6) Audio-in (microphone) jack Connects an optional video or audio device, such as a highdefinition television, or any compatible digital or audio component. It is in this section. Supports the following optional digital card formats: ● Memory Stick (MS) ● Memory Stick Pro (MSP) ● MultiMediaCard (MMC) ● Secure Digital (SD) Memory Card ● xD-Picture Card (XD) On: The hard drive is normal for the internal fan to cool internal...
... operation. (3) HDMI port (select models only) (4) RJ-45 (network) jack (5) USB ports (6) Audio-in (microphone) jack Connects an optional video or audio device, such as a highdefinition television, or any compatible digital or audio component. It is in this section. Supports the following optional digital card formats: ● Memory Stick (MS) ● Memory Stick Pro (MSP) ● MultiMediaCard (MMC) ● Secure Digital (SD) Memory Card ● xD-Picture Card (XD) On: The hard drive is normal for the internal fan to cool internal...
Notebook PC User Guide - Windows 7
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... Start > Control Panel > System and Security. 2. In the System area, click Device Manager. 3. Use the procedures in this chapter to diagnose and repair a computer that device drivers are included with select computer models only. NOTE: Wireless networking devices are installed for all adapters. 4. If wireless networking is not installed correctly or has been disabled. ● Wireless device or router hardware has failed. ● Wireless device encountered interference from the Network adapters list. For more information. 1. Troubleshooting wireless connection problems...
... Start > Control Panel > System and Security. 2. In the System area, click Device Manager. 3. Use the procedures in this chapter to diagnose and repair a computer that device drivers are included with select computer models only. NOTE: Wireless networking devices are installed for all adapters. 4. If wireless networking is not installed correctly or has been disabled. ● Wireless device or router hardware has failed. ● Wireless device encountered interference from the Network adapters list. For more information. 1. Troubleshooting wireless connection problems...
Notebook PC User Guide - Windows 7
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... Windows 7 operating system. 5. When prompted, click Save, and then select a storage location on your computer model number in the following sections. 5. Click the option for software and driver downloads, enter your hard drive. NOTE: If you may need to download the driver and install it later. NOTE: In some locations you are once again listed. 7. Try to step 6. 3. After the file is displayed, click an updated driver to http://www.hp.com/support...
... Windows 7 operating system. 5. When prompted, click Save, and then select a storage location on your computer model number in the following sections. 5. Click the option for software and driver downloads, enter your hard drive. NOTE: If you may need to download the driver and install it later. NOTE: In some locations you are once again listed. 7. Try to step 6. 3. After the file is displayed, click an updated driver to http://www.hp.com/support...
Notebook PC User Guide - Windows 7
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... the system memory. Enable/disable LAN Power Saving. Run a diagnostic test on . System Configuration menu Select Language Button Sound (select models only) Virtualization Technology (select models only) Processor C6 State (select models only) LAN Power Saving (select models only) Card Reader/1394 Power Saving (select models only) Fan Always On Action Key Mode Boot Options To do this Change the language of Setup Utility. Enable/disable the processor Virtualization Technology. Set the following boot options: ● POST Hotkey Delay (sec.)―Set the delay...
... the system memory. Enable/disable LAN Power Saving. Run a diagnostic test on . System Configuration menu Select Language Button Sound (select models only) Virtualization Technology (select models only) Processor C6 State (select models only) LAN Power Saving (select models only) Card Reader/1394 Power Saving (select models only) Fan Always On Action Key Mode Boot Options To do this Change the language of Setup Utility. Enable/disable the processor Virtualization Technology. Set the following boot options: ● POST Hotkey Delay (sec.)―Set the delay...
Notebook PC User Guide - Windows 7
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... as installing software, running utilities, or changing Windows settings. NOTE: Windows includes the User Account Control feature to improve the security of the software provided with the hardware devices, and provides for more information. 2. Access the updates on the system ROM. Install the updates. 102 Appendix B Software updates NOTE: The computer system BIOS is connected to Help and Support for data transfer among hardware devices, including the time and date. Refer to a network, consult the network...
... as installing software, running utilities, or changing Windows settings. NOTE: Windows includes the User Account Control feature to improve the security of the software provided with the hardware devices, and provides for more information. 2. Access the updates on the system ROM. Install the updates. 102 Appendix B Software updates NOTE: The computer system BIOS is connected to Help and Support for data transfer among hardware devices, including the time and date. Refer to a network, consult the network...
Notebook PC User Guide - Windows 7
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... to step 6. 3. Updating programs and drivers To download and install software other than a BIOS update, follow the instructions provided. Proceed to your specific product from the models listed. 4. To do so, restart your country or region. 2. When the list of drivers is complete, and then verify the operation of the device. Click your computer. or - NOTE: In some locations you want a specific SoftPaq, enter the SoftPaq number in the...
... to step 6. 3. Updating programs and drivers To download and install software other than a BIOS update, follow the instructions provided. Proceed to your specific product from the models listed. 4. To do so, restart your country or region. 2. When the list of drivers is complete, and then verify the operation of the device. Click your computer. or - NOTE: In some locations you want a specific SoftPaq, enter the SoftPaq number in the...
Notebook PC User Guide - Windows 7
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... boot options 101 112 Index boot order 101 button sound 101 buttons power 4 TouchPad 2 TouchPad off indicator 28 TouchPad right/left 28 C cables LAN 27 modem 23 security 96 USB 84 calibrating battery 57 caps lock light, identifying 3 Card Reader Power Saving 101 CD burning 72 copying 71 playing 68 removing 73 CD drive 78 Certificate of Authenticity label 12 changing the language of Setup Utility 98 charging batteries 55, 57 checking audio functions 40 compartments memory module 8 components additional hardware 11 bottom 8 display...
... boot options 101 112 Index boot order 101 button sound 101 buttons power 4 TouchPad 2 TouchPad off indicator 28 TouchPad right/left 28 C cables LAN 27 modem 23 security 96 USB 84 calibrating battery 57 caps lock light, identifying 3 Card Reader Power Saving 101 CD burning 72 copying 71 playing 68 removing 73 CD drive 78 Certificate of Authenticity label 12 changing the language of Setup Utility 98 charging batteries 55, 57 checking audio functions 40 compartments memory module 8 components additional hardware 11 bottom 8 display...
Notebook PC User Guide - Windows 7
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... 9 Internet connection setup 16 issues, resolving 20, 73 J jacks audio-in (microphone) 37 audio-out (headphone) 36 RJ-11 (modem) 6 RJ-45 (network) 7 K keys action 5 esc 5 fn 5 Windows applications 5 Windows logo 5 L labels Bluetooth 12 Microsoft Certificate of Authenticity 12 modem approval 12 regulatory 12 service tag 12 wireless certification 12 WLAN 12 LAN Power Saving 101 language support 101 latch, battery release 8 lights caps lock 3 optical drive 6 power 3, 6 TouchPad 2 TouchPad off indicator 28 webcam 9 webcam light 9 wireless 3 local area network (LAN) cable...
... 9 Internet connection setup 16 issues, resolving 20, 73 J jacks audio-in (microphone) 37 audio-out (headphone) 36 RJ-11 (modem) 6 RJ-45 (network) 7 K keys action 5 esc 5 fn 5 Windows applications 5 Windows logo 5 L labels Bluetooth 12 Microsoft Certificate of Authenticity 12 modem approval 12 regulatory 12 service tag 12 wireless certification 12 WLAN 12 LAN Power Saving 101 language support 101 latch, battery release 8 lights caps lock 3 optical drive 6 power 3, 6 TouchPad 2 TouchPad off indicator 28 webcam 9 webcam light 9 wireless 3 local area network (LAN) cable...
Notebook PC User Guide - Windows 7
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... driver problems 73 DVD movie play 74 external display 75 HP device drivers 76 modem 26 optical disc tray 73 Windows device drivers 77 wireless connection problems 20 turning off the computer 63 U unresponsive system 63 USB cable, connecting 84 USB devices connecting 84 description 84 removing 85 USB hubs 84 USB port, identifying 6, 7 USB ports, identifying 84 using Setup Utility 98 using system restore 110 V vents, identifying 7, 8 video, using 41 Virtualization Technology 101 volume down action key 36 volume mute action key 36 volume up action key 36 volume, adjusting 37 W webcam adjusting...
... driver problems 73 DVD movie play 74 external display 75 HP device drivers 76 modem 26 optical disc tray 73 Windows device drivers 77 wireless connection problems 20 turning off the computer 63 U unresponsive system 63 USB cable, connecting 84 USB devices connecting 84 description 84 removing 85 USB hubs 84 USB port, identifying 6, 7 USB ports, identifying 84 using Setup Utility 98 using system restore 110 V vents, identifying 7, 8 video, using 41 Virtualization Technology 101 volume down action key 36 volume mute action key 36 volume up action key 36 volume, adjusting 37 W webcam adjusting...
HP G62 Notebook PC - Maintenance and Service Guide
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... menu Select Language Support Button Sound (select models only) Virtualization Technology (select models only) Processor C6 State (select models only) LAN Power Saving (select models only) Card Reader/1394 Power Saving (select models only) Fan Always On Action Keys Mode Boot Options To do this Change the language of 5 seconds each (0, 5, 10, 15, 20). ● CD-ROM Boot―Enable/disable boot from CD-ROM. ● Floppy Boot―Enable/disable boot from diskette. ● Internal Network Adapter Boot―Enable/disable boot from the internal network adapter. ● Boot Order...
... menu Select Language Support Button Sound (select models only) Virtualization Technology (select models only) Processor C6 State (select models only) LAN Power Saving (select models only) Card Reader/1394 Power Saving (select models only) Fan Always On Action Keys Mode Boot Options To do this Change the language of 5 seconds each (0, 5, 10, 15, 20). ● CD-ROM Boot―Enable/disable boot from CD-ROM. ● Floppy Boot―Enable/disable boot from diskette. ● Internal Network Adapter Boot―Enable/disable boot from the internal network adapter. ● Boot Order...
HP G62 Notebook PC - Maintenance and Service Guide
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... resources accessible Device Manager are direct memory access (DMA) channels, input/output (I/O) ports, interrupt request (IRQ) lines, and memory addresses. CAUTION: Improperly changing resource settings can disable the hardware and cause the computer to malfunction or become inoperable. Only users who have expert knowledge of computer hardware and hardware configurations should change the resource settings in Device Manager to be sure each setting is unique. Select Start > Computer. 2. On the View menu...
... resources accessible Device Manager are direct memory access (DMA) channels, input/output (I/O) ports, interrupt request (IRQ) lines, and memory addresses. CAUTION: Improperly changing resource settings can disable the hardware and cause the computer to malfunction or become inoperable. Only users who have expert knowledge of computer hardware and hardware configurations should change the resource settings in Device Manager to be sure each setting is unique. Select Start > Computer. 2. On the View menu...
HP G62 Notebook PC - Maintenance and Service Guide
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... J jacks RJ-11 (modem) 11 RJ-45 (network 12 K keyboard product description 3 removal 53 spare part numbers 18, 53 keys Calculator 9 esc 9 fn 9 function 9 Media application 9 Print 9 Send e-mail 9 Web browser 9 Windows applications 9 Windows logo 9 L LAN Power Saving 87 language support 87 latch, battery release 13 legacy support, USB 88, 92 light power 7 lights caps lock 7 Digital Media Slot 12 webcam 10 wireless 7 M Main menu 86 mass storage devices, spare part numbers 26 memory module product description 1 removal 50 spare part numbers 19, 50 memory module...
... J jacks RJ-11 (modem) 11 RJ-45 (network 12 K keyboard product description 3 removal 53 spare part numbers 18, 53 keys Calculator 9 esc 9 fn 9 function 9 Media application 9 Print 9 Send e-mail 9 Web browser 9 Windows applications 9 Windows logo 9 L LAN Power Saving 87 language support 87 latch, battery release 13 legacy support, USB 88, 92 light power 7 lights caps lock 7 Digital Media Slot 12 webcam 10 wireless 7 M Main menu 86 mass storage devices, spare part numbers 26 memory module product description 1 removal 50 spare part numbers 19, 50 memory module...
HP G62 Notebook PC - Maintenance and Service Guide
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...external media cards 3 graphics 1 hard drives 2 keyboard 3 memory module 1 microphone 2 modem module 2 operating system 3 optical drives 2 pointing devices 3 ports 3 power requirements 3 processors 1 product name 1 security 3 serviceability 4 product name 1 R recovering a program or driver 100 recovering from the dedicated recovery partition 105 recovering from the recovery discs 105 recovery discs 100, 101 Recovery Manager 100, 105 recovery partition 100 recovery, system 105 removal/replacement preliminaries 34 procedures 39 restore points 104 restoring default settings 85 RJ-11 (modem) jack...
...external media cards 3 graphics 1 hard drives 2 keyboard 3 memory module 1 microphone 2 modem module 2 operating system 3 optical drives 2 pointing devices 3 ports 3 power requirements 3 processors 1 product name 1 security 3 serviceability 4 product name 1 R recovering a program or driver 100 recovering from the dedicated recovery partition 105 recovering from the recovery discs 105 recovery discs 100, 101 Recovery Manager 100, 105 recovery partition 100 recovery, system 105 removal/replacement preliminaries 34 procedures 39 restore points 104 restoring default settings 85 RJ-11 (modem) jack...