Resolving Start Up and No Boot Problems Checklist
Page 1
... a disk drive and fan turning. Symptom: LED lights do not glow, display is black, computer does not start If LEDs do not glow when power button is pressed, there is no battery or AC power at the notebook, contact HP for at -a-time If possible, boot to BIOS mode (f10) and run Memory Test and Hard Drive Test If all USB devices and media cards. 2. Connect a different battery and disconnect AC power adapter. Check AC adapter wiring and power connection to the notebook. Connect an external monitor...
... a disk drive and fan turning. Symptom: LED lights do not glow, display is black, computer does not start If LEDs do not glow when power button is pressed, there is no battery or AC power at the notebook, contact HP for at -a-time If possible, boot to BIOS mode (f10) and run Memory Test and Hard Drive Test If all USB devices and media cards. 2. Connect a different battery and disconnect AC power adapter. Check AC adapter wiring and power connection to the notebook. Connect an external monitor...
Resolving Start Up and No Boot Problems Checklist
Page 2
....hp.com for terms in error message o Run Repair Your Computer o Run Last Known Good Configuration (Advanced) o Select Boot into Safe Mode and then Run a Microsoft system restore o Select Boot into Safe Mode and then Uninstall recently installed programs o Select Boot into Windows normally, you should install the latest updates and patches to prevent other start in error message Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run Hard Drive...
....hp.com for terms in error message o Run Repair Your Computer o Run Last Known Good Configuration (Advanced) o Select Boot into Safe Mode and then Run a Microsoft system restore o Select Boot into Safe Mode and then Uninstall recently installed programs o Select Boot into Windows normally, you should install the latest updates and patches to prevent other start in error message Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run Hard Drive...
Notebook Essentials - Windows 7
Page 5
... existing wireless network 10 Setting up a wireless network 10 Step 1: Purchase high-speed Internet service 11 Step 2: Purchase and install a wireless router 11 Step 3: Configure the computer to connect to the wireless network 12 Connecting to a wired network 13 Chapter 5: Using software Identifying installed software 15 Installing software from an optical disc 15 Creating (burning) a CD or DVD 16 Updating the software installed on the computer 17 Chapter 6: Backup and recovery Creating recovery discs 19 Backing up your information 20 Using Windows Backup and Restore 21 Notebook...
... existing wireless network 10 Setting up a wireless network 10 Step 1: Purchase high-speed Internet service 11 Step 2: Purchase and install a wireless router 11 Step 3: Configure the computer to connect to the wireless network 12 Connecting to a wired network 13 Chapter 5: Using software Identifying installed software 15 Installing software from an optical disc 15 Creating (burning) a CD or DVD 16 Updating the software installed on the computer 17 Chapter 6: Backup and recovery Creating recovery discs 19 Backing up your information 20 Using Windows Backup and Restore 21 Notebook...
Notebook Essentials - Windows 7
Page 6
Contents Using system restore points 21 Performing a recovery 22 Recovering using the recovery discs 22 Recovering using the partition on the hard drive (select models only 23 Chapter 7: Routine care Cleaning the display 25 Cleaning the TouchPad and keyboard 25 Traveling and shipping 25 Appendix A: Troubleshooting Troubleshooting resources 27 Quick troubleshooting 27 The computer is unable to start up 27 The computer screen is blank 27 Software is functioning abnormally 28 The computer is on...
Contents Using system restore points 21 Performing a recovery 22 Recovering using the recovery discs 22 Recovering using the partition on the hard drive (select models only 23 Chapter 7: Routine care Cleaning the display 25 Cleaning the TouchPad and keyboard 25 Traveling and shipping 25 Appendix A: Troubleshooting Troubleshooting resources 27 Quick troubleshooting 27 The computer is unable to start up 27 The computer screen is blank 27 Software is functioning abnormally 28 The computer is on...
Notebook Essentials - Windows 7
Page 7
..., refer to Chapter 3, "Keeping the computer safe." Notebook Essentials 1 For help you begin using the computer. Updating your antivirus software. After you have connected to the Internet, be sure to Chapter 6, "Backup and recovery." Click Start, click Help and Support, and then click User Guides. The recovery discs are used to recover the operating system and software to the user guide, which is important to create a set up your computer from damage caused...
..., refer to Chapter 3, "Keeping the computer safe." Notebook Essentials 1 For help you begin using the computer. Updating your antivirus software. After you have connected to the Internet, be sure to Chapter 6, "Backup and recovery." Click Start, click Help and Support, and then click User Guides. The recovery discs are used to recover the operating system and software to the user guide, which is important to create a set up your computer from damage caused...
Notebook Essentials - Windows 7
Page 8
... optional external audio devices, refer to the User Guide in Help and Support. 2 Notebook Essentials For more information about using the integrated speakers and setting up any additional components, such as optional external audio devices. You can connect an optional display device or an HDMI (High Definition Multimedia Interface) device to the computer. For instructions on accessing the user guides, refer to review the user guides located in Help and Support on the computer. For more information on the webcam...
... optional external audio devices, refer to the User Guide in Help and Support. 2 Notebook Essentials For more information about using the integrated speakers and setting up any additional components, such as optional external audio devices. You can connect an optional display device or an HDMI (High Definition Multimedia Interface) device to the computer. For instructions on accessing the user guides, refer to review the user guides located in Help and Support on the computer. For more information on the webcam...
Notebook Essentials - Windows 7
Page 12
... these practices: ■ Plug the computer power cord into an optional, high-quality surge protector. Click Start, and then click Shut down button. ■ Press and hold the power button for at least 5 seconds. ■ Disconnect the computer from external power and remove the battery. Turning off the computer To turn off the computer: 1. Using the computer safely Å WARNING: To reduce the risk...
... these practices: ■ Plug the computer power cord into an optional, high-quality surge protector. Click Start, and then click Shut down button. ■ Press and hold the power button for at least 5 seconds. ■ Disconnect the computer from external power and remove the battery. Turning off the computer To turn off the computer: 1. Using the computer safely Å WARNING: To reduce the risk...
Notebook Essentials - Windows 7
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... locations) ■ Windows® Connect to the Internet. Chapter 4: Networking ✎ Internet hardware and software features vary depending on computer model and your Internet service provider (ISP). Choosing the type of Internet access The computer supports 2 types of connections: ■ Cable modem ■ Digital Subscriber Line (DSL) ■ Satellite ■ Other services Broadband access may require additional hardware or software provided by using the RJ-45 (network) jack. Choosing an ISP You must set up a new Internet account or configure...
... locations) ■ Windows® Connect to the Internet. Chapter 4: Networking ✎ Internet hardware and software features vary depending on computer model and your Internet service provider (ISP). Choosing the type of Internet access The computer supports 2 types of connections: ■ Cable modem ■ Digital Subscriber Line (DSL) ■ Satellite ■ Other services Broadband access may require additional hardware or software provided by using the RJ-45 (network) jack. Choosing an ISP You must set up a new Internet account or configure...
Notebook Essentials - Windows 7
Page 16
... a disc from the list provided within the wizard to choose between enabling or disabling Windows Firewall, choose to the Internet wizard. ✎ If you are prompted within the wizard. (The list of ISP providers is also called a wireless local area network (WLAN), using a wireless computer. 10 Notebook Essentials Select a network. 3. To access the Windows Connect to the Internet wizard and instructions for using the wizard, click Start, click Help and Support...
... a disc from the list provided within the wizard to choose between enabling or disabling Windows Firewall, choose to the Internet wizard. ✎ If you are prompted within the wizard. (The list of ISP providers is also called a wireless local area network (WLAN), using a wireless computer. 10 Notebook Essentials Select a network. 3. To access the Windows Connect to the Internet wizard and instructions for using the wizard, click Start, click Help and Support...
Notebook Essentials - Windows 7
Page 18
... enable security, an unauthorized wireless user can access the Internet. 1. Follow the on the model of your computer. If the computer is off the wireless function by using the network cable provided with security disabled. Be sure that the wireless light on . 2. For help locating the wireless light, wireless button, or wireless switch, refer to the User Guide in a safe place. If the wireless device is white, turn off , turn it in Help and Support. 3. Click Connect. For help locating the wireless light, wireless button...
... enable security, an unauthorized wireless user can access the Internet. 1. Follow the on the model of your computer. If the computer is off the wireless function by using the network cable provided with security disabled. Be sure that the wireless light on . 2. For help locating the wireless light, wireless button, or wireless switch, refer to the User Guide in a safe place. If the wireless device is white, turn off , turn it in Help and Support. 3. Click Connect. For help locating the wireless light, wireless button...
Notebook Essentials - Windows 7
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... open it also explains how to perform these steps: 1. Refer to Help and Support for tasks such as installing software, running utilities, or changing Windows settings. Some models also include additional software on -screen instructions. 3. Restart the computer if you are prompted to do so. ✎ For information about using software included with the software, on disc, or on the manufacturer's Web site. ✎ Windows includes the User...
... open it also explains how to perform these steps: 1. Refer to Help and Support for tasks such as installing software, running utilities, or changing Windows settings. Some models also include additional software on -screen instructions. 3. Restart the computer if you are prompted to do so. ✎ For information about using software included with the software, on disc, or on the manufacturer's Web site. ✎ Windows includes the User...
Notebook Essentials - Windows 7
Page 22
... a source disc or network drive to your hard drive, and then copy from a network drive to burn music CDs. ■ DVD players used in home systems usually do not support all DVD formats. Open the folder, and then drag the files to the drive that cannot be changed . ■ Because some home and car stereos do not play CD-RWs, use CD-R to a destination disc. Chapter 5: Using software Creating (burning...
... a source disc or network drive to your hard drive, and then copy from a network drive to burn music CDs. ■ DVD players used in home systems usually do not support all DVD formats. Open the folder, and then drag the files to the drive that cannot be changed . ■ Because some home and car stereos do not play CD-RWs, use CD-R to a destination disc. Chapter 5: Using software Creating (burning...
Notebook Essentials - Windows 7
Page 26
... create a set of recovery discs immediately after a system failure is repaired or restored ■ Before you use will allow you to start up (boot) the computer in case of system instability or failure. Copy the screen: To copy only the active window, press alt+prt sc. Click Start, click All Programs, click Recovery Manager, and then click Recovery Disc Creation. 2. These discs will depend on the type of optical drive installed...
... create a set of recovery discs immediately after a system failure is repaired or restored ■ Before you use will allow you to start up (boot) the computer in case of system instability or failure. Copy the screen: To copy only the active window, press alt+prt sc. Click Start, click All Programs, click Recovery Manager, and then click Recovery Disc Creation. 2. These discs will depend on the type of optical drive installed...
Notebook Essentials - Windows 7
Page 27
... are creating a system restore point. Under Protection Settings, select the disk for tasks such as installing software, running utilities, or changing Windows settings. Create a system restore point 1. Click the System Protection tab. 4. In the left pane, click System protection. 3. You also can reverse the restoration. Click Start, click Control Panel, click System and Security, and then click System. 2. Refer to Help and Support for your hard drive at a specific point...
... are creating a system restore point. Under Protection Settings, select the disk for tasks such as installing software, running utilities, or changing Windows settings. Create a system restore point 1. Click the System Protection tab. 4. In the left pane, click System protection. 3. You also can reverse the restoration. Click Start, click Control Panel, click System and Security, and then click System. 2. Refer to Help and Support for your hard drive at a specific point...
Notebook Essentials - Windows 7
Page 28
... you set of recovery discs (entire drive backup) as soon as System Restore. Follow the on -screen instructions. 22 Notebook Essentials Back up . If that include a solid-state drive (SSD) may not have not already tried these discs to a restore point (created at the factory. Use these features, try them before using the recovery discs To restore the system from the disc provided by the manufacturer. Click Create. 6. Recovery Manager works from a dedicated recovery partition (select models...
... you set of recovery discs (entire drive backup) as soon as System Restore. Follow the on -screen instructions. 22 Notebook Essentials Back up . If that include a solid-state drive (SSD) may not have not already tried these discs to a restore point (created at the factory. Use these features, try them before using the recovery discs To restore the system from the disc provided by the manufacturer. Click Create. 6. Recovery Manager works from a dedicated recovery partition (select models...
Notebook Essentials - Windows 7
Page 33
... the power light is lit, the computer may help you fix a problem when the computer is offline. To transfer the image to the computer screen, press f4. Quick troubleshooting The computer is unable to start up If the computer does not turn on when you press the power button, the following suggestions may not be sure that the power cord and AC adapter connections...
... the power light is lit, the computer may help you fix a problem when the computer is offline. To transfer the image to the computer screen, press f4. Quick troubleshooting The computer is unable to start up If the computer does not turn on when you press the power button, the following suggestions may not be sure that the power cord and AC adapter connections...
Notebook Essentials - Windows 7
Page 34
... warm to the touch while it may be sure to cycle on but is blocked. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by clicking Start, clicking the arrow next to the Shut down button. ■ Press and hold the power button for the internal fan to keep all device connections are using the computer. Å...
... warm to the touch while it may be sure to cycle on but is blocked. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by clicking Start, clicking the arrow next to the Shut down button. ■ Press and hold the power button for the internal fan to keep all device connections are using the computer. Å...
Notebook Essentials - Windows 7
Page 35
...; Click Start, click Control Panel, click Network and Internet, click Network and Sharing Center, click Troubleshoot problems, and then follow the on-screen instructions. ■ Be sure that the computer wireless device is turned on. ■ Be sure that the computer wireless antennas are free from obstructions. ■ Be sure that the cable or DSL modem and its power cord are properly connected and that the lights are on...
...; Click Start, click Control Panel, click Network and Internet, click Network and Sharing Center, click Troubleshoot problems, and then follow the on-screen instructions. ■ Be sure that the computer wireless device is turned on. ■ Be sure that the computer wireless antennas are free from obstructions. ■ Be sure that the cable or DSL modem and its power cord are properly connected and that the lights are on...
Notebook Essentials - Windows 7
Page 39
... a wired network 13 connecting to the Internet 9, 10 creating a CD or DVD 16 customer support, user guides 4 D devices, external, troubleshooting 28 dial-up Internet access 9 display, cleaning 25 documentation 4 E electric shock 6 environmental specifications 31 existing wireless network connecting 10 external devices, troubleshooting 28 F firewalls 5 H humidity specifications 31 I identifying software 15 IEC 60950 compliance 7, 28 input power specifications 31 Internet choosing an ISP 9 Notebook Essentials choosing type of access 9 dial-up access 9 wireless access 9 Internet service provider...
... a wired network 13 connecting to the Internet 9, 10 creating a CD or DVD 16 customer support, user guides 4 D devices, external, troubleshooting 28 dial-up Internet access 9 display, cleaning 25 documentation 4 E electric shock 6 environmental specifications 31 existing wireless network connecting 10 external devices, troubleshooting 28 F firewalls 5 H humidity specifications 31 I identifying software 15 IEC 60950 compliance 7, 28 input power specifications 31 Internet choosing an ISP 9 Notebook Essentials choosing type of access 9 dial-up access 9 wireless access 9 Internet service provider...
Notebook Essentials - Windows 7
Page 40
... 25 traveling with the computer 25, 31 troubleshooting 27 blank screen 27 display problems 27 external device problems 28 overheating problems 28 resources 27 software problems 28 startup problems 27 unresponsive computer 28 virus problems 28 wireless network problems 29 U unresponsive computer, troubleshooting 28 user guides 4 V vents, precautions 7, 28 viruses 5 W Windows Connect to the Internet wizard 10 wired network connection 13 wireless Internet access 9 34 wireless network setting up 10 wireless network problems, troubleshooting 29 work habits 6 workstation setup 6 Notebook Essentials
... 25 traveling with the computer 25, 31 troubleshooting 27 blank screen 27 display problems 27 external device problems 28 overheating problems 28 resources 27 software problems 28 startup problems 27 unresponsive computer 28 virus problems 28 wireless network problems 29 U unresponsive computer, troubleshooting 28 user guides 4 V vents, precautions 7, 28 viruses 5 W Windows Connect to the Internet wizard 10 wired network connection 13 wireless Internet access 9 34 wireless network setting up 10 wireless network problems, troubleshooting 29 work habits 6 workstation setup 6 Notebook Essentials