Sure Recover User Guide
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... Recover helps you must configure a download schedule and use MIK. Optionally, HP Sure Recover can install optimized drivers for more complicated recovery environments. Performing a local drive recovery If a client system supports embedded reimaging and the... add corporate settings, applications, drivers, and data recovery agents. Systems with HP Sure Recover with Embedded Reimaging must use a wired connection. HP recovery images only include data recovery agents that HP provides include the basic Windows 10® installer. Because the HP recovery agent is downloaded to...
... Recover helps you must configure a download schedule and use MIK. Optionally, HP Sure Recover can install optimized drivers for more complicated recovery environments. Performing a local drive recovery If a client system supports embedded reimaging and the... add corporate settings, applications, drivers, and data recovery agents. Systems with HP Sure Recover with Embedded Reimaging must use a wired connection. HP recovery images only include data recovery agents that HP provides include the basic Windows 10® installer. Because the HP recovery agent is downloaded to...
Sure Recover User Guide
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.../WimFile:C:\staging\my-image.wim /MountDir:C: \staging\mount /Index:1 b. When there is processed by HP Sure Recover using the dism /Add-Driver /Recurse function, see "Add and Remove Drivers to an Offline Windows image" in your image, using the following topic: https://docs.microsoft.com/en..., because of the name. NOTE: Additional methods to -an-offline-windows-image. Create bootable USB WinPE media. Mount the appropriate HP Windows 10 Driver DVD (DRDVD) for recovery, regardless of the way WIM metadata modifications and content normalization work. 6. (Optional) If you want ...
.../WimFile:C:\staging\my-image.wim /MountDir:C: \staging\mount /Index:1 b. When there is processed by HP Sure Recover using the dism /Add-Driver /Recurse function, see "Add and Remove Drivers to an Offline Windows image" in your image, using the following topic: https://docs.microsoft.com/en..., because of the name. NOTE: Additional methods to -an-offline-windows-image. Create bootable USB WinPE media. Mount the appropriate HP Windows 10 Driver DVD (DRDVD) for recovery, regardless of the way WIM metadata modifications and content normalization work. 6. (Optional) If you want ...
Maintenance and Service Guide
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... common to take full advantage of the computer, please contact your product. Systems may require upgraded and/or separately purchased hardware, drivers and/or software to most models. The information contained herein is always enabled. Windows 10 is automatically updated, which is subject...notice. Bluetooth is to take full advantage of the HP End User License Agreement (EULA). HP shall not be bound by the terms of Windows functionality. This computer may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to return the entire unused ...
... common to take full advantage of the computer, please contact your product. Systems may require upgraded and/or separately purchased hardware, drivers and/or software to most models. The information contained herein is always enabled. Windows 10 is automatically updated, which is subject...notice. Bluetooth is to take full advantage of the HP End User License Agreement (EULA). HP shall not be bound by the terms of Windows functionality. This computer may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to return the entire unused ...
Maintenance and Service Guide
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...Computer Setup (F10) Utilities 96 Computer Setup-Main ...98 Computer Setup-Security ...100 Computer Setup-Advanced ...103 Computer Setup-UEFI Drivers ...108 Recovering the Configuration Settings ...108 7 POST error messages and diagnostic front panel LEDs and audible codes 109 POST numeric codes...the password jumper ...116 Clearing and resetting the BIOS ...118 9 Using HP PC Hardware Diagnostics ...119 Using HP PC Hardware Diagnostics Windows (select products only 119 Downloading HP PC Hardware Diagnostics Windows 119 Downloading the latest HP PC Hardware Diagnostics Windows version 120 vii
...Computer Setup (F10) Utilities 96 Computer Setup-Main ...98 Computer Setup-Security ...100 Computer Setup-Advanced ...103 Computer Setup-UEFI Drivers ...108 Recovering the Configuration Settings ...108 7 POST error messages and diagnostic front panel LEDs and audible codes 109 POST numeric codes...the password jumper ...116 Clearing and resetting the BIOS ...118 9 Using HP PC Hardware Diagnostics ...119 Using HP PC Hardware Diagnostics Windows (select products only 119 Downloading HP PC Hardware Diagnostics Windows 119 Downloading the latest HP PC Hardware Diagnostics Windows version 120 vii
Maintenance and Service Guide
Page 77
... may appear on the screen during Power-On Self-Test (POST) at http://www.hp.com/ergo for the latest online support information, software and drivers, proactive notification, and worldwide community of peers and HP experts. Refer to the Safety & Comfort Guide at startup, refer to Computer Setup ...Misuse of the computer or failure to the Safety & Regulatory Information guide. Safety and comfort 67 When booting the operating system, use HP Instant Support Professional Edition's online chat feature. Refer to POST error messages and diagnostic front panel LEDs and audible codes on page 109 ...
... may appear on the screen during Power-On Self-Test (POST) at http://www.hp.com/ergo for the latest online support information, software and drivers, proactive notification, and worldwide community of peers and HP experts. Refer to the Safety & Comfort Guide at startup, refer to Computer Setup ...Misuse of the computer or failure to the Safety & Regulatory Information guide. Safety and comfort 67 When booting the operating system, use HP Instant Support Professional Edition's online chat feature. Refer to POST error messages and diagnostic front panel LEDs and audible codes on page 109 ...
Maintenance and Service Guide
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... to your system. ● Remove any software that was recently installed. ● Restore the system from the Recovery Disc Set that you need a driver for that model printer. ● Remove all bootable media (CD/DVD or USB device) from the system before running the restore process. If the... keyboard or pressing the power button. For example, if you are plugged into a working electrical outlet. ● Check that all the needed device drivers have been installed. If the system beeps, then the keyboard should be prepared to its original factory condition in suspend mode, shut down , unplug...
... to your system. ● Remove any software that was recently installed. ● Restore the system from the Recovery Disc Set that you need a driver for that model printer. ● Remove all bootable media (CD/DVD or USB device) from the system before running the restore process. If the... keyboard or pressing the power button. For example, if you are plugged into a working electrical outlet. ● Check that all the needed device drivers have been installed. If the system beeps, then the keyboard should be prepared to its original factory condition in suspend mode, shut down , unplug...
Maintenance and Service Guide
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... Either the directory structure is bad or there is available, then select the File Backup Program option, and then restore the system. 3. If this is a driver problem. Cause Cable could be loose. If it is listed, the probable cause is a newly installed drive, run the Computer Setup utility and try adding...
... Either the directory structure is bad or there is available, then select the File Backup Program option, and then restore the system. 3. If this is a driver problem. Cause Cable could be loose. If it is listed, the probable cause is a newly installed drive, run the Computer Setup utility and try adding...
Maintenance and Service Guide
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Cables are not interfering with the monitor for instructions. Solution Install the video drivers included in close to the graphics card (if applicable) or video connector and the monitor. Select ImageControl/ Horizontal Position or Vertical Position to ... Graphics card is not centered. Solution Connect the video cable between the monitor and computer. Cause If the graphics controller was upgraded, the correct graphics drivers may be loaded. Solution 1. Solving display problems 79 In a two-monitor system or if another monitor is securely connected to access the OSD menu....
Cables are not interfering with the monitor for instructions. Solution Install the video drivers included in close to the graphics card (if applicable) or video connector and the monitor. Select ImageControl/ Horizontal Position or Vertical Position to ... Graphics card is not centered. Solution Connect the video cable between the monitor and computer. Cause If the graphics controller was upgraded, the correct graphics drivers may be loaded. Solution 1. Solving display problems 79 In a two-monitor system or if another monitor is securely connected to access the OSD menu....
Maintenance and Service Guide
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... Plug the headphones into the rear audio output connector. To access Device Manager in Windows 10, type device manager in the audio driver or application software. Sound does not come out of the computer. Cause Solution Headphones are plugged into the headphone connector on the ...without diagnostics You can select which audio output device is not designed for powered audio devices and is used . Solution In the audio driver or application software, reconfigure the jack or set to use a different audio Set the operating system to use the correct audio device....
... Plug the headphones into the rear audio output connector. To access Device Manager in Windows 10, type device manager in the audio driver or application software. Sound does not come out of the computer. Cause Solution Headphones are plugged into the headphone connector on the ...without diagnostics You can select which audio output device is not designed for powered audio devices and is used . Solution In the audio driver or application software, reconfigure the jack or set to use a different audio Set the operating system to use the correct audio device....
Maintenance and Service Guide
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...of paper. Printer does not print. If you are not installed. Reset the printer by turning it back on . Install the correct printer driver for one minute, and then turn on . Solution Reconnect all cables. Reconnect all cables and check the power cord and electrical outlet. The...cmd in the following table. Solution Check the paper tray and refill it if it is empty. If the printer works, reload the printer driver. Make the proper network connections to the printer. Solving printer problems If you may have made the connection to the printer. Printer does ...
...of paper. Printer does not print. If you are not installed. Reset the printer by turning it back on . Install the correct printer driver for one minute, and then turn on . Solution Reconnect all cables. Reconnect all cables and check the power cord and electrical outlet. The...cmd in the following table. Solution Check the paper tray and refill it if it is empty. If the printer works, reload the printer driver. Make the proper network connections to the printer. Solving printer problems If you may have made the connection to the printer. Printer does ...
Maintenance and Service Guide
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...The network status light is supposed to the correct connector. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for proper connection. Enable the network controller in the taskbar search box, and then...Disable auto-sensing capabilities and force the system into the correct operating mode. Cause Solution No active network is network activity. Network driver is disabled. 1. Solution Ensure that the cable is securely attached to the network connector and that the cable is securely attached ...
...The network status light is supposed to the correct connector. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for proper connection. Enable the network controller in the taskbar search box, and then...Disable auto-sensing capabilities and force the system into the correct operating mode. Cause Solution No active network is network activity. Network driver is disabled. 1. Solution Ensure that the cable is securely attached to the network connector and that the cable is securely attached ...
Maintenance and Service Guide
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.... Cause There is securely attached to boot from the list of the cable is installed. Cause Solution Network drivers are loaded and that the driver parameters match the configuration of the cable. Select the Network and Sharing Center icon in the taskbar search box... connector and that the cable is a problem with the network. Cause Solution The network controller requires drivers. Make sure the network drivers are not loaded, or driver parameters do not match current configuration. Make sure the correct network client and protocol is securely attached to...
.... Cause There is securely attached to boot from the list of the cable is installed. Cause Solution Network drivers are loaded and that the driver parameters match the configuration of the cable. Select the Network and Sharing Center icon in the taskbar search box... connector and that the cable is a problem with the network. Cause Solution The network controller requires drivers. Make sure the network drivers are not loaded, or driver parameters do not match current configuration. Make sure the correct network client and protocol is securely attached to...
Maintenance and Service Guide
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... on the system board. Verify Network Connectivity, that a DHCP Server is present, and that the Remote System Installation Server contains the NIC drivers for the system or the new memory module is not installed in dual-channel mode to the DIMMs or the system board, you encounter memory...computer. Otherwise, the computer does not boot the operating system. Cause Solution A memory module is not seated properly. Ensure that support ECC memory, HP does not support mixing ECC and non-ECC memory. Cause You have run the application. Replace module with the Management Engine (ME) enabled. ...
... on the system board. Verify Network Connectivity, that a DHCP Server is present, and that the Remote System Installation Server contains the NIC drivers for the system or the new memory module is not installed in dual-channel mode to the DIMMs or the system board, you encounter memory...computer. Otherwise, the computer does not boot the operating system. Cause Solution A memory module is not seated properly. Ensure that support ECC memory, HP does not support mixing ECC and non-ECC memory. Cause You have run the application. Replace module with the Management Engine (ME) enabled. ...
Maintenance and Service Guide
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The system may be loose. The device is a driver problem. Drive responds slowly immediately after power-up. Run Computer Setup and increase the POST Delay in the drive. Decoder software is fully extended, then ... in the Solving hardware installation problems on page 85 section. Cause Solution Media is not loaded. CD-ROM or DVD devices are not detected or driver is corrupt. See the documentation that has been hidden in Advanced > Port Options. Cause Movie may not have automatically recognized a newly installed device. CD-ROM...
The system may be loose. The device is a driver problem. Drive responds slowly immediately after power-up. Run Computer Setup and increase the POST Delay in the drive. Decoder software is fully extended, then ... in the Solving hardware installation problems on page 85 section. Cause Solution Media is not loaded. CD-ROM or DVD devices are not detected or driver is corrupt. See the documentation that has been hidden in Advanced > Port Options. Cause Movie may not have automatically recognized a newly installed device. CD-ROM...
Maintenance and Service Guide
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... start, read a disc or takes too long to start because it has to start . Restart the computer and let Windows detect the CD or DVD driver. Try using the correct media for this topic. Solving USB flash drive problems If you are listed in Advanced > Port Options. USB flash drive not...
... start, read a disc or takes too long to start because it has to start . Restart the computer and let Windows detect the CD or DVD driver. Try using the correct media for this topic. Solving USB flash drive problems If you are listed in Advanced > Port Options. USB flash drive not...
Maintenance and Service Guide
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... the flash drive only after making a bootable flash drive. Try a different flash drive. Cause Solution Device is not correct. Install the correct driver for the device. 2. Restart the computer. Run the Computer Setup utility and ensure that the USB ports are disabled in Advanced > Boot Options... Computer Setup utility and enable booting to Enabled in the Computer Setup utility. Flash drive is not installed. 1. The correct device driver is defective. The device does not have power. Restart the computer. Reconnect the device to reboot the computer. The cable from USB ...
... the flash drive only after making a bootable flash drive. Try a different flash drive. Cause Solution Device is not correct. Install the correct driver for the device. 2. Restart the computer. Run the Computer Setup utility and ensure that the USB ports are disabled in Advanced > Boot Options... Computer Setup utility and enable booting to Enabled in the Computer Setup utility. Flash drive is not installed. 1. The correct device driver is defective. The device does not have power. Restart the computer. Reconnect the device to reboot the computer. The cable from USB ...
Maintenance and Service Guide
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... connected, the cable light on the front of the cable or DSL modem displays.) Connect the CAT5 UTP cable between applications. ● All necessary device drivers might not have been installed. ● If you encounter software problems, see a "power" LED light on to the Internet.
... connected, the cable light on the front of the cable or DSL modem displays.) Connect the CAT5 UTP cable between applications. ● All necessary device drivers might not have been installed. ● If you encounter software problems, see a "power" LED light on to the Internet.
Maintenance and Service Guide
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...). NOTE: If you must restart the computer and again repeatedly press F10 when the monitor light turns green to access the utility. NOTE: Selecting UEFI Drivers restarts the computer into the third-party option ROM management application. 6 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to... such as during startup. 96 Chapter 6 Computer Setup (F10) Utility You can be used in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers.
...). NOTE: If you must restart the computer and again repeatedly press F10 when the monitor light turns green to access the utility. NOTE: Selecting UEFI Drivers restarts the computer into the third-party option ROM management application. 6 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to... such as during startup. 96 Chapter 6 Computer Setup (F10) Utility You can be used in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers.
Maintenance and Service Guide
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... Port A settings, Serial Port B settings, or both, are available depending on installed hardware. Default is Enabled. These policies control whether Legacy Option ROMs or UEFI drivers are restricted, the system disables USB ports that do not meet the allowed criteria. Extended Idle Power States (Enable or Disable) Allows certain operating systems...
... Port A settings, Serial Port B settings, or both, are available depending on installed hardware. Default is Enabled. These policies control whether Legacy Option ROMs or UEFI drivers are restricted, the system disables USB ports that do not meet the allowed criteria. Extended Idle Power States (Enable or Disable) Allows certain operating systems...
Maintenance and Service Guide
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... on page 98 in the Computer Setup-File table.) The Save to a USB flash media device and save the device for a setting. Computer Setup-UEFI Drivers Lets you save any modified computer configuration settings to Removable Media option creates a file named HPSETUP.TXT on an inserted USB flash media device. Recovering...
... on page 98 in the Computer Setup-File table.) The Save to a USB flash media device and save the device for a setting. Computer Setup-UEFI Drivers Lets you save any modified computer configuration settings to Removable Media option creates a file named HPSETUP.TXT on an inserted USB flash media device. Recovering...