Hardware Reference Guide
Page 8
... features NOTE: The light on the power button is normally white when the power is connected. Table 1-1 Front panel components Front panel components 1 Slim optical drive (optional) 6 USB port with the computer and it is flashing red, there is a problem with HP Sleep and Charge 2 SD card reader (optional) 7 Audio-out (headphone) jack 3 USB Type-C charging port 8 Audio-out (headphone)/Audio-in (microphone) combo jack** 4 USB SuperSpeed ports (2)* 9 Hard drive activity light 5 USB port 10 Power button * This port connects a USB device, provides high-speed data transfer, and...
... features NOTE: The light on the power button is normally white when the power is connected. Table 1-1 Front panel components Front panel components 1 Slim optical drive (optional) 6 USB port with the computer and it is flashing red, there is a problem with HP Sleep and Charge 2 SD card reader (optional) 7 Audio-out (headphone) jack 3 USB Type-C charging port 8 Audio-out (headphone)/Audio-in (microphone) combo jack** 4 USB SuperSpeed ports (2)* 9 Hard drive activity light 5 USB port 10 Power button * This port connects a USB device, provides high-speed data transfer, and...
Hardware Reference Guide
Page 66
... R rear panel components 3 removing 2.5-inch hard drive 32 3.5-inch hard drive 26 battery 46 bezel blank 8 computer access panel 5 dust filter 10 expansion card 17 front bezel 7 M.2 SSD card 37 slim optical drive 22 resources, accessibility 58 S Section 508 accessibility standards 55, 56 security cable lock 40 HP Business PC Security Lock 41 padlock 40 serial number location 3 shipping preparation 52 standards and legislation, accessibility 55 system board connectors 13 M M.2 SSD card installation 37 removal 37 memory installation 14...
... R rear panel components 3 removing 2.5-inch hard drive 32 3.5-inch hard drive 26 battery 46 bezel blank 8 computer access panel 5 dust filter 10 expansion card 17 front bezel 7 M.2 SSD card 37 slim optical drive 22 resources, accessibility 58 S Section 508 accessibility standards 55, 56 security cable lock 40 HP Business PC Security Lock 41 padlock 40 serial number location 3 shipping preparation 52 standards and legislation, accessibility 55 system board connectors 13 M M.2 SSD card installation 37 removal 37 memory installation 14...
Maintenance and Service Guide
Page 80
... hard drive. In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . Make sure the external speakers are connected and working properly (some computers, is set low or muted. Keys are not muted or to update the RTC date and time). To access Control Panel in Windows 10, type control panel in the operating system to make sure the internal system speaker is incorrect. If the problem persists, replace the RTC battery...
... hard drive. In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . Make sure the external speakers are connected and working properly (some computers, is set low or muted. Keys are not muted or to update the RTC date and time). To access Control Panel in Windows 10, type control panel in the operating system to make sure the internal system speaker is incorrect. If the problem persists, replace the RTC battery...
Maintenance and Service Guide
Page 86
... card is a read-only memory (ROM) card. Pull the card out of the SD card is flashing. 76 Chapter 5 Troubleshooting without diagnostics A write-protected or locked error occurs when attempting to write to the previous section for a list of applications. Ensure that prevents writing to the media card. NOTE: Never remove the card when the green LED is not in the locked position. Some digital cameras use...
... card is a read-only memory (ROM) card. Pull the card out of the SD card is flashing. 76 Chapter 5 Troubleshooting without diagnostics A write-protected or locked error occurs when attempting to write to the previous section for a list of applications. Ensure that prevents writing to the media card. NOTE: Never remove the card when the green LED is not in the locked position. Some digital cameras use...
Maintenance and Service Guide
Page 87
... operating system needs time to modify the boot menu. 3. During POST (Power On Self-Test), press F9 to recognize the device if the reader was just installed into the wrong connector. Be sure that the monitor light is plugged into the computer and you lose any key or click the mouse button and type your password (if set). Otherwise, the computer shuts down the power button for the first time. Solving display problems...
... operating system needs time to modify the boot menu. 3. During POST (Power On Self-Test), press F9 to recognize the device if the reader was just installed into the wrong connector. Be sure that the monitor light is plugged into the computer and you lose any key or click the mouse button and type your password (if set). Otherwise, the computer shuts down the power button for the first time. Solving display problems...
Maintenance and Service Guide
Page 97
... to the correct device. Check the network controller documentation for proper connection. Run Computer Setup and enable network controller. 2. Enable the network controller in the operating system using Device Manager. These guidelines do not discuss the process of the cable is network activity. Solution 1. Enable the network controller in the operating system using Device Manager. NOTE: The network status light is securely attached to the incorrect connector. Network controller is disabled. 1. To access Device Manager in Windows 10, type device manager in the...
... to the correct device. Check the network controller documentation for proper connection. Run Computer Setup and enable network controller. 2. Enable the network controller in the operating system using Device Manager. These guidelines do not discuss the process of the cable is network activity. Solution 1. Enable the network controller in the operating system using Device Manager. NOTE: The network status light is securely attached to the incorrect connector. Network controller is disabled. 1. To access Device Manager in Windows 10, type device manager in the...
Maintenance and Service Guide
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Diagnostics reports a failure. Make sure the network drivers are loaded and that the cable and device at the other end of the cable. To access Control Panel in Windows 10, type control panel in the Control Panel and configure the network controller. Solution Install a working when an expansion board was added to boot from the list of the network controller. The network controller is defective. The network controller is not configured for a new expansion board were installed. Network controller stopped working , industry-standard NIC, or change the boot sequence to the...
Diagnostics reports a failure. Make sure the network drivers are loaded and that the cable and device at the other end of the cable. To access Control Panel in Windows 10, type control panel in the Control Panel and configure the network controller. Solution Install a working when an expansion board was added to boot from the list of the network controller. The network controller is defective. The network controller is not configured for a new expansion board were installed. Network controller stopped working , industry-standard NIC, or change the boot sequence to the...
Maintenance and Service Guide
Page 103
... Solution Run the Computer Setup utility and change boot sequence in Storage > Boot Order. Ensure USB is disabled in the following table. Flash drive is not installed. 1. The correct device driver is defective. Install the correct driver for the device. 2. If possible, replace the cable. 2. Restart the computer. Solving Internet access problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in Advanced > Boot Options. Removable Media Boot is enabled in Advanced > Boot Options. A USB device...
... Solution Run the Computer Setup utility and change boot sequence in Storage > Boot Order. Ensure USB is disabled in the following table. Flash drive is not installed. 1. The correct device driver is defective. Install the correct driver for the device. 2. If possible, replace the cable. 2. Restart the computer. Solving Internet access problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in Advanced > Boot Options. Removable Media Boot is enabled in Advanced > Boot Options. A USB device...
Maintenance and Service Guide
Page 104
..., and then select Control Panel from the list of the cable or DSL modem displays.) Connect the CAT5 UTP cable between applications. ● All necessary device drivers might not have been installed. ● If you encounter software problems, see a "power" LED light on the front of information that the Web browser is useful for having the browser remember some programs start. Windows 10: 1. Cannot automatically launch Internet programs. Cause...
..., and then select Control Panel from the list of the cable or DSL modem displays.) Connect the CAT5 UTP cable between applications. ● All necessary device drivers might not have been installed. ● If you encounter software problems, see a "power" LED light on the front of information that the Web browser is useful for having the browser remember some programs start. Windows 10: 1. Cannot automatically launch Internet programs. Cause...
Maintenance and Service Guide
Page 114
... processor. Multi-processor Use this setting alters the Secure Boot key list to disable multi-processor support under the operating system. Changing this option to Disable to factory defaults Default is legitimate before booting to full OS booting, preventing firmware attacks. Lets you manage the custom key settings. Clear Secure Boot Keys Lets you turn off and then back on . Reset Secure Boot keys to support Device Guard. Set this setting requires turning the computer off all legacy support on the computer, including booting to DOS, running legacy graphics cards, booting...
... processor. Multi-processor Use this setting alters the Secure Boot key list to disable multi-processor support under the operating system. Changing this option to Disable to factory defaults Default is legitimate before booting to full OS booting, preventing firmware attacks. Lets you manage the custom key settings. Clear Secure Boot Keys Lets you turn off and then back on . Reset Secure Boot keys to support Device Guard. Set this setting requires turning the computer off all legacy support on the computer, including booting to DOS, running legacy graphics cards, booting...
Maintenance and Service Guide
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... Speed(%) Sets idle fan speed percentage. Computer Setup (F10) Utilities 105 Default is Enabled. Default is Enabled. Video Memory Size Use this setting requires turning the computer off . Default is Enabled. Port Options Serial Port A/B Lets you either disable the Wake On LAN feature, or configure where the computer boots, including the network or hard drive. Table 6-3 Computer Setup-Advanced (for advanced users) (continued) Option Heading Controls virtualization DMA remapping features of seconds you disable individual expansion slots. Default is Enabled. Wake On LAN...
... Speed(%) Sets idle fan speed percentage. Computer Setup (F10) Utilities 105 Default is Enabled. Default is Enabled. Video Memory Size Use this setting requires turning the computer off . Default is Enabled. Port Options Serial Port A/B Lets you either disable the Wake On LAN feature, or configure where the computer boots, including the network or hard drive. Table 6-3 Computer Setup-Advanced (for advanced users) (continued) Option Heading Controls virtualization DMA remapping features of seconds you disable individual expansion slots. Default is Enabled. Wake On LAN...
Maintenance and Service Guide
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... the problem remains. 4. POST Message Disabled suppresses most system messages during POST, press any key (except F10, F11, or F12). Control panel message 002-Option ROM Checksum Error 003-System Board Failure Description System ROM or expansion board option ROM checksum. Recommended action 1. Quick Boot is displayed on page 116.) 2. DMA or timers. Flash the ROM if needed. 3. Clear CMOS. (See Password security and resetting CMOS on the screen. 7 POST error messages and diagnostic front panel LEDs and audible codes...
... the problem remains. 4. POST Message Disabled suppresses most system messages during POST, press any key (except F10, F11, or F12). Control panel message 002-Option ROM Checksum Error 003-System Board Failure Description System ROM or expansion board option ROM checksum. Recommended action 1. Quick Boot is displayed on page 116.) 2. DMA or timers. Flash the ROM if needed. 3. Clear CMOS. (See Password security and resetting CMOS on the screen. 7 POST error messages and diagnostic front panel LEDs and audible codes...
Maintenance and Service Guide
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... 43A-USB Type-C I2C Not Connected Cable is installed. Check connector for Option ROMs Recently added PCI expansion card contains an ▲ If a PCI expansion card was recently option ROM too large to download during POST. Reseat CPU fan. 2. chassis fan. 2. Replace chassis, rear chassis, or front chassis fan. 903-Computer Cover Has Been Removed Since N/A Last System Startup 904-SATA Cabling Error One or more SATA devices are used for hard drives before other ports. added, remove it to a valid bus width or speed. If the error...
... 43A-USB Type-C I2C Not Connected Cable is installed. Check connector for Option ROMs Recently added PCI expansion card contains an ▲ If a PCI expansion card was recently option ROM too large to download during POST. Reseat CPU fan. 2. chassis fan. 2. Replace chassis, rear chassis, or front chassis fan. 903-Computer Cover Has Been Removed Since N/A Last System Startup 904-SATA Cabling Error One or more SATA devices are used for hard drives before other ports. added, remove it to a valid bus width or speed. If the error...
Maintenance and Service Guide
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...; AC adapter ● System board power ● Processor failure ● BIOS corruption ● Memory failure ● Graphics failure ● System board failure ● BIOS authentication failure If an error is detected, specific patterns of long and short blinks, accompanied by long and short beeps (where applicable) are used to identify the error. Replace fan. Overheating may have 1. The machine should return to avoid overheating. Reseat power supply fan. malfunctioned. 2. Interpreting system validation diagnostic front panel LEDs and audible codes During...
...; AC adapter ● System board power ● Processor failure ● BIOS corruption ● Memory failure ● Graphics failure ● System board failure ● BIOS authentication failure If an error is detected, specific patterns of long and short blinks, accompanied by long and short beeps (where applicable) are used to identify the error. Replace fan. Overheating may have 1. The machine should return to avoid overheating. Reseat power supply fan. malfunctioned. 2. Interpreting system validation diagnostic front panel LEDs and audible codes During...
Maintenance and Service Guide
Page 128
...) Utility on page 96 for information on power. Replace the access panel. 6. Reconnect the external devices. 7. Failure to default, but does not clear the passwords or affect any external devices, and disconnect the power cord from the AC outlet. Locate, press, and hold the CMOS button in for more information. 3. For instructions on Computer Setup, see the system board components image at System board callouts on page 96. 118 Chapter 8 Password security and resetting CMOS Turn...
...) Utility on page 96 for information on power. Replace the access panel. 6. Reconnect the external devices. 7. Failure to default, but does not clear the passwords or affect any external devices, and disconnect the power cord from the AC outlet. Locate, press, and hold the CMOS button in for more information. 3. For instructions on Computer Setup, see the system board components image at System board callouts on page 96. 118 Chapter 8 Password security and resetting CMOS Turn...
Maintenance and Service Guide
Page 129
... Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code is generated. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on your computer, first you want to run diagnostic tests to determine whether the computer hardware is installed, follow the onscreen instructions. b. or - To access HP PC Hardware Diagnostics Windows from HP Help and Support: a. When the tool opens, select the type...
... Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code is generated. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on your computer, first you want to run diagnostic tests to determine whether the computer hardware is installed, follow the onscreen instructions. b. or - To access HP PC Hardware Diagnostics Windows from HP Help and Support: a. When the tool opens, select the type...
Maintenance and Service Guide
Page 149
... 127 battery disposal 16 battery replacement 124 beep codes 114 BIOS clearing and resetting 118 boot order, changing 128 booting options Full Boot 109 Quick Boot 109 C cable management 17 cable pinouts, SATA data 16 card reader removal and replacement 49 CD-ROM or DVD problems 90 cleaning computer 13 mouse 14 safety precautions 13 CMOS backing up 116 computer cleaning 13 Computer Setup access problem 69 country power cord set requirements 131 Customer Support 67 D disassembly preparation 18 drive cage rotating 41 drives cable connections 31 installation 31 locations...
... 127 battery disposal 16 battery replacement 124 beep codes 114 BIOS clearing and resetting 118 boot order, changing 128 booting options Full Boot 109 Quick Boot 109 C cable management 17 cable pinouts, SATA data 16 card reader removal and replacement 49 CD-ROM or DVD problems 90 cleaning computer 13 mouse 14 safety precautions 13 CMOS backing up 116 computer cleaning 13 Computer Setup access problem 69 country power cord set requirements 131 Customer Support 67 D disassembly preparation 18 drive cage rotating 41 drives cable connections 31 installation 31 locations...
Maintenance and Service Guide
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...83 problems audio 81 CD-ROM or DVD 90 Computer Setup 69 F10 Setup 69 flash drive 92 front panel 93 general 69 hard drive 73 hardware installation 85 Internet access 93 keyboard 84 Media Card Reader 76 memory 89 monitor 77 mouse 84 network 87 power 72 printer 83 software 94 processor removal and replacement 59 processors illustrated 5 product ID location 3 R rear panel components 3 recovery 127 discs 128 HP Recovery partition 128 media 128 USB flash drive 128 recovery media creating using HP Cloud Recovery Download Tool 127 creating using Windows tools 127 Remote HP PC Hardware Diagnostics UEFI...
...83 problems audio 81 CD-ROM or DVD 90 Computer Setup 69 F10 Setup 69 flash drive 92 front panel 93 general 69 hard drive 73 hardware installation 85 Internet access 93 keyboard 84 Media Card Reader 76 memory 89 monitor 77 mouse 84 network 87 power 72 printer 83 software 94 processor removal and replacement 59 processors illustrated 5 product ID location 3 R rear panel components 3 recovery 127 discs 128 HP Recovery partition 128 media 128 USB flash drive 128 recovery media creating using HP Cloud Recovery Download Tool 127 creating using Windows tools 127 Remote HP PC Hardware Diagnostics UEFI...
PC Commercial BIOS UEFI Setup
Page 62
...) Hard Drive Utilities Absolute Persistence Module Activation Status Absolute Persistence Module Permanent Disable System Management Command Type Menu Setting Setting Menu Label Display Only Display Only Description Enable or disable the local prompt to confirm that provides PC theft recovery, tracking and data delete solutions The subscription status can be inactive, active, or permanently disabled. Shows current state of a customer service event. Controls settings for the Administrator & Power-on desktop models...
...) Hard Drive Utilities Absolute Persistence Module Activation Status Absolute Persistence Module Permanent Disable System Management Command Type Menu Setting Setting Menu Label Display Only Display Only Description Enable or disable the local prompt to confirm that provides PC theft recovery, tracking and data delete solutions The subscription status can be inactive, active, or permanently disabled. Shows current state of a customer service event. Controls settings for the Administrator & Power-on desktop models...
PC Commercial BIOS UEFI Setup
Page 79
... Slot 1 PCI Express x1 Slot 1 (2) (3) PCI Express x4 Slot 1 (2) PCI Slot 1 (2) (3) Type Setting Setting Setting Setting Description When checked, enables Intel Turbo Boost Technology to peripheral devices on select Intel-based systems. Checked Setting Setting Setting Setting When checked, enables Virtualization on Intel-based systems. Default Checked Checked Checked Checked Setting When checked, grants virtual machines direct access to improve performance when operation conditions allow. When checked, the Optical Disk Drive module on Intel processors...
... Slot 1 PCI Express x1 Slot 1 (2) (3) PCI Express x4 Slot 1 (2) PCI Slot 1 (2) (3) Type Setting Setting Setting Setting Description When checked, enables Intel Turbo Boost Technology to peripheral devices on select Intel-based systems. Checked Setting Setting Setting Setting When checked, enables Virtualization on Intel-based systems. Default Checked Checked Checked Checked Setting When checked, grants virtual machines direct access to improve performance when operation conditions allow. When checked, the Optical Disk Drive module on Intel processors...