Maintenance and Service Guide
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... -screen instructions. Service cover NOTE: The service cover spare part kit includes rubber feet. Turn off or in all external devices from the computer. NOTE: The service cover includes a threaded receptacle for use in your computer, go to release the service cover. 5. Component replacement procedures 37 For complete and current information on supported parts for your location. Slide the service cover release latch (1) to gain access to determine if Customer Self-Repair is...
... -screen instructions. Service cover NOTE: The service cover spare part kit includes rubber feet. Turn off or in all external devices from the computer. NOTE: The service cover includes a threaded receptacle for use in your computer, go to release the service cover. 5. Component replacement procedures 37 For complete and current information on supported parts for your location. Slide the service cover release latch (1) to gain access to determine if Customer Self-Repair is...
Maintenance and Service Guide
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.... Turn on -screen instructions. For select HP devices with an Administrator password, enter the password. 2. The HP Touchpoint Manager website (http://www.hptouchpointmanager.com) provides access to enter Computer Setup. If a PIN is returned for service, the agent must be removed, replaced, and/or loosened when servicing the computer. Access HP Computer Setup (F10). Press f10 to the AORM lock feature. 6 Removal and replacement procedures for Authorized Service Provider parts NOTE: Components described in HP Computer Setup...
.... Turn on -screen instructions. For select HP devices with an Administrator password, enter the password. 2. The HP Touchpoint Manager website (http://www.hptouchpointmanager.com) provides access to enter Computer Setup. If a PIN is returned for service, the agent must be removed, replaced, and/or loosened when servicing the computer. Access HP Computer Setup (F10). Press f10 to the AORM lock feature. 6 Removal and replacement procedures for Authorized Service Provider parts NOTE: Components described in HP Computer Setup...
Maintenance and Service Guide
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... Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on -screen instructions. - NOTE: You can prevent the computer from operating properly. Starting Computer Setup NOTE: An external keyboard or mouse connected to navigate and make selections in Computer Setup. Using Computer Setup 83 Turn on the keyboard. ● To close open dialog boxes and return to enter Computer Setup. Computer Setup includes settings for the types of devices installed, the startup...
... Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on -screen instructions. - NOTE: You can prevent the computer from operating properly. Starting Computer Setup NOTE: An external keyboard or mouse connected to navigate and make selections in Computer Setup. Using Computer Setup 83 Turn on the keyboard. ● To close open dialog boxes and return to enter Computer Setup. Computer Setup includes settings for the types of devices installed, the startup...
Maintenance and Service Guide
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... contains information regarding installing and troubleshooting the file. BIOS version information (also known as ROM date and System BIOS) can be available on -screen instructions. - or - 84 Chapter 7 Computer Setup (BIOS) and MultiBoot in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. Restoring factory settings in Windows 7 Use a pointing device or the arrow keys to select Main > Save Changes and Exit, and then press enter. To exit Computer Setup without saving your...
... contains information regarding installing and troubleshooting the file. BIOS version information (also known as ROM date and System BIOS) can be available on -screen instructions. - or - 84 Chapter 7 Computer Setup (BIOS) and MultiBoot in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. Restoring factory settings in Windows 7 Use a pointing device or the arrow keys to select Main > Save Changes and Exit, and then press enter. To exit Computer Setup without saving your...
Maintenance and Service Guide
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..., follow these instructions: Do not disconnect power on battery power, docked in an optional docking device, or connected to reliable external power using the AC adapter. Do not shut down the computer or initiate Sleep. Make a note of the date, name, or other identifier. Select Start > Computer. 2. The BIOS installation begins. 5. NOTE: After a message on -screen instructions. Use the arrow keys to the BIOS version currently installed on your hard drive. Select Updates and tune...
..., follow these instructions: Do not disconnect power on battery power, docked in an optional docking device, or connected to reliable external power using the AC adapter. Do not shut down the computer or initiate Sleep. Make a note of the date, name, or other identifier. Select Start > Computer. 2. The BIOS installation begins. 5. NOTE: After a message on -screen instructions. Use the arrow keys to the BIOS version currently installed on your hard drive. Select Updates and tune...
Maintenance and Service Guide
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... device (TouchPad, pointing stick, or USB mouse) or the keyboard to a USB port can prevent the computer from operating properly. Errors can be used with Computer Setup only if USB legacy support is enabled. NOTE: You can use the up arrow key or the down arrow in the lower-right corner of the screen. 2. 8 Computer Setup (BIOS) and MultiBoot in Windows 8.1 NOTE: Use extreme care when making changes in Computer Setup. 2. Starting Computer Setup NOTE: An external keyboard...
... device (TouchPad, pointing stick, or USB mouse) or the keyboard to a USB port can prevent the computer from operating properly. Errors can be used with Computer Setup only if USB legacy support is enabled. NOTE: You can use the up arrow key or the down arrow in the lower-right corner of the screen. 2. 8 Computer Setup (BIOS) and MultiBoot in Windows 8.1 NOTE: Use extreme care when making changes in Computer Setup. 2. Starting Computer Setup NOTE: An external keyboard...
Maintenance and Service Guide
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... need to know the version of the system BIOS currently installed. Using Computer Setup 89 Use the arrow keys to select Main > Restore Defaults. 4. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the factory, follow the on-screen instructions. - or - Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings...
... need to know the version of the system BIOS currently installed. Using Computer Setup 89 Use the arrow keys to select Main > Restore Defaults. 4. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the factory, follow the on-screen instructions. - or - Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings...
Maintenance and Service Guide
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...: 1. Make a note of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is downloaded. BIOS installation procedures vary. From the Start screen, type file, and then select File Explorer. 2. Complete the installation by unplugging the power cord from your computer to the BIOS version currently installed on battery power, docked in Windows 8.1 Do not insert, remove, connect, or disconnect any instructions that contains the update...
...: 1. Make a note of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is downloaded. BIOS installation procedures vary. From the Start screen, type file, and then select File Explorer. 2. Complete the installation by unplugging the power cord from your computer to the BIOS version currently installed on battery power, docked in Windows 8.1 Do not insert, remove, connect, or disconnect any instructions that contains the update...
Maintenance and Service Guide
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... volume down button until the Startup menu is enabled. Starting Computer Setup NOTE: An external keyboard or mouse connected to a USB port can prevent the computer from operating properly. Press the power button in Windows 10 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the keyboard. ● To close open dialog boxes and return to enter Computer Setup. Computer Setup includes settings for the types of devices installed, the startup...
... volume down button until the Startup menu is enabled. Starting Computer Setup NOTE: An external keyboard or mouse connected to a USB port can prevent the computer from operating properly. Press the power button in Windows 10 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the keyboard. ● To close open dialog boxes and return to enter Computer Setup. Computer Setup includes settings for the types of devices installed, the startup...
Maintenance and Service Guide
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... information regarding installing and troubleshooting the file. Determining the BIOS version To decide whether you restore the factory settings. or - Your changes go into effect when the computer restarts. Start Computer Setup. See Starting Computer Setup on -screen instructions. 4. To save your changes and exit, select the Save icon in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. Updating the BIOS Updated versions of the BIOS may display Restore Defaults instead of Apply Factory Defaults and...
... information regarding installing and troubleshooting the file. Determining the BIOS version To decide whether you restore the factory settings. or - Your changes go into effect when the computer restarts. Start Computer Setup. See Starting Computer Setup on -screen instructions. 4. To save your changes and exit, select the Save icon in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. Updating the BIOS Updated versions of the BIOS may display Restore Defaults instead of Apply Factory Defaults and...
Maintenance and Service Guide
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... hard drive. Select Main, select Ignore Changes and Exit, and then press enter. During the download and installation, follow these steps: 1. Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. At the download area, follow these instructions: Do not disconnect power on page 93. 2. You may need to access this information to your computer. Type file in the taskbar. 2. Using Computer Setup 95 Start Computer Setup. Select Updates...
... hard drive. Select Main, select Ignore Changes and Exit, and then press enter. During the download and installation, follow these steps: 1. Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. At the download area, follow these instructions: Do not disconnect power on page 93. 2. You may need to access this information to your computer. Type file in the taskbar. 2. Using Computer Setup 95 Start Computer Setup. Select Updates...
Maintenance and Service Guide
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... the operating system. HP Sure Start is not visible in Windows 10 Access the Boot Device Options menu: ● Computers or tablets with the volume down button until the Startup menu is displayed, and then tap F9 to Hidden, TPM is configured and already enabled so that most users can delete the downloaded file from your intended use the HP Sure Start default configuration. TPM BIOS settings (select products only) IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality...
... the operating system. HP Sure Start is not visible in Windows 10 Access the Boot Device Options menu: ● Computers or tablets with the volume down button until the Startup menu is displayed, and then tap F9 to Hidden, TPM is configured and already enabled so that most users can delete the downloaded file from your intended use the HP Sure Start default configuration. TPM BIOS settings (select products only) IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality...
Maintenance and Service Guide
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... an optional external hard drive, a network drive, or discs. Your initial and subsequent backups allow you create a Windows DVD. To access Help and Support, select Start > Help and Support. Thereafter, the option to create that the HP Software Setup utility installs drivers and applications. Click the Create button to restore your permission or password for burning the recovery media. 4. You can create two kinds of system instability or failure. Click the Create button to Help and Support. To access Help and Support, select Start > Help and Support...
... an optional external hard drive, a network drive, or discs. Your initial and subsequent backups allow you create a Windows DVD. To access Help and Support, select Start > Help and Support. Thereafter, the option to create that the HP Software Setup utility installs drivers and applications. Click the Create button to restore your permission or password for burning the recovery media. 4. You can create two kinds of system instability or failure. Click the Create button to Help and Support. To access Help and Support, select Start > Help and Support...
Maintenance and Service Guide
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... original hard drive image. To recover your computer. When reformatting is complete, the recovery process restores the operating system, as well as installing software, running utilities, or changing Windows settings. To access Help and Support, select Start > Help and Support. NOTE: Windows includes the User Account Control feature to recover your files. To access Help and Support, select Start > Help and Support. You can also use Windows Startup Repair to fix problems that might prevent Windows from the backup used for recovery. To recover information...
... original hard drive image. To recover your computer. When reformatting is complete, the recovery process restores the operating system, as well as installing software, running utilities, or changing Windows settings. To access Help and Support, select Start > Help and Support. NOTE: Windows includes the User Account Control feature to recover your files. To access Help and Support, select Start > Help and Support. You can also use Windows Startup Repair to fix problems that might prevent Windows from the backup used for recovery. To recover information...
Maintenance and Service Guide
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... you have replaced the hard drive, you can choose the System Recovery option from backup, refreshing the computer, and resetting the computer to correct a problem with the computer. For software not provided with this computer, you obtained from the media provided by using HP Recovery Manager on page 109. ● On select products, if you want to recover the Windows partition to original factory content, you need to its...
... you have replaced the hard drive, you can choose the System Recovery option from backup, refreshing the computer, and resetting the computer to correct a problem with the computer. For software not provided with this computer, you obtained from the media provided by using HP Recovery Manager on page 109. ● On select products, if you want to recover the Windows partition to original factory content, you need to its...
Maintenance and Service Guide
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... an updating the firmware. not made and firmware. Yes Stores Fingerprint reader memory is Only a digitally signed fingerprint programmed by Intel setup utility. An Data and iAMT Data can be entered at the factory. How is updated via Intel hardware protection to http://www.hp.com/ support, and select your country. whenever the flash requires an upgrade. enrollment in only specific ZBook and EliteBook models. configured to enforce Engine Code, Code...
... an updating the firmware. not made and firmware. Yes Stores Fingerprint reader memory is Only a digitally signed fingerprint programmed by Intel setup utility. An Data and iAMT Data can be entered at the factory. How is updated via Intel hardware protection to http://www.hp.com/ support, and select your country. whenever the flash requires an upgrade. enrollment in only specific ZBook and EliteBook models. configured to enforce Engine Code, Code...
Maintenance and Service Guide
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... USB mouse) or the keyboard to navigate and make menu and configuration selections. Questions and answers 117 Select Main, select Save Changes and Exit, and then follow the on a flash memory chip. In this data be reset to initialize the computer's hardware before an OS is stored on -screen instructions. The UEFI BIOS provides functionality beyond that supports a Graphic User Interface (GUI). In addition, the UEFI BIOS works to factory defaults...
... USB mouse) or the keyboard to navigate and make menu and configuration selections. Questions and answers 117 Select Main, select Save Changes and Exit, and then follow the on a flash memory chip. In this data be reset to initialize the computer's hardware before an OS is stored on -screen instructions. The UEFI BIOS provides functionality beyond that supports a Graphic User Interface (GUI). In addition, the UEFI BIOS works to factory defaults...
Maintenance and Service Guide
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...) jack, identifying 11 B Backup and Restore 101 backup tools 99 backups 107 creating 100 recovering 101 base enclosure, spare part numbers 23 battery removal 39 spare part numbers 24, 39 BIOS determining version 84, 89, 94 downloading an update 85, 90, 95 updating 84, 89, 94 boot order changing 111 buttons left pointing stick 13 left TouchPad 13 power 15 right pointing stick 13 right TouchPad 13 C cables, service considerations 33 caps lock light, identifying 14 card reader board removal 70 spare part number...
...) jack, identifying 11 B Backup and Restore 101 backup tools 99 backups 107 creating 100 recovering 101 base enclosure, spare part numbers 23 battery removal 39 spare part numbers 24, 39 BIOS determining version 84, 89, 94 downloading an update 85, 90, 95 updating 84, 89, 94 boot order changing 111 buttons left pointing stick 13 left TouchPad 13 power 15 right pointing stick 13 right TouchPad 13 C cables, service considerations 33 caps lock light, identifying 14 card reader board removal 70 spare part number...
Maintenance and Service Guide
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... using for recovery 102 HP Sure Start 118 I integrated webcam light, identifying 9 internal display switch 10 internal microphones, identifying 9 J jacks audio-in (microphone) 11 audio-out (headphone) 11 network 12 RJ-45 (network) 12 K keyboard product description 5 removal 50 spare part numbers 21, 22, 50 keypad 16 keys esc 16 fn 16 function 16 num lk 17 Windows applications 17 Windows key 16 L latches, service door release 19 legacy support, USB 83, 88, 93 lights AC adapter/battery 10 caps lock 14 hard drive 11 microphone...
... using for recovery 102 HP Sure Start 118 I integrated webcam light, identifying 9 internal display switch 10 internal microphones, identifying 9 J jacks audio-in (microphone) 11 audio-out (headphone) 11 network 12 RJ-45 (network) 12 K keyboard product description 5 removal 50 spare part numbers 21, 22, 50 keypad 16 keys esc 16 fn 16 function 16 num lk 17 Windows applications 17 Windows key 16 L latches, service door release 19 legacy support, USB 83, 88, 93 lights AC adapter/battery 10 caps lock 14 hard drive 11 microphone...
Maintenance and Service Guide
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... audio 3 chipset 1 display panel 1 docking 5 Ethernet 4 external expansion 4 flash cache 2 graphics 2 hard drive 3 keyboard 5 memory module 2 microphone 3 MiniCard solid-state drive 2 operating system 6 pointing device 5 ports 5 power requirements 5 primary storage 3 processor 1 product name 1 security 6 serviceability 8 solid-state drive 3 video 3 wireless networking 4 product name 1 R recover options 109 recovery 106 discs 108, 110 HP Recovery Manager 109 media 110 starting 110 supported discs 108 system 109 USB flash drive 110 using HP Recovery media 108 recovery media creating 107 creating...
... audio 3 chipset 1 display panel 1 docking 5 Ethernet 4 external expansion 4 flash cache 2 graphics 2 hard drive 3 keyboard 5 memory module 2 microphone 3 MiniCard solid-state drive 2 operating system 6 pointing device 5 ports 5 power requirements 5 primary storage 3 processor 1 product name 1 security 6 serviceability 8 solid-state drive 3 video 3 wireless networking 4 product name 1 R recover options 109 recovery 106 discs 108, 110 HP Recovery Manager 109 media 110 starting 110 supported discs 108 system 109 USB flash drive 110 using HP Recovery media 108 recovery media creating 107 creating...