HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... or when attempting to OS, Software, or other hardware problems) Page 4 slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible, perform ...Take Document any important data! NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? YES Does the drive fail the Diagnostic test? NO Extensive/Long Diagnostic Test will run YES...
... or when attempting to OS, Software, or other hardware problems) Page 4 slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible, perform ...Take Document any important data! NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? YES Does the drive fail the Diagnostic test? NO Extensive/Long Diagnostic Test will run YES...
User Guide - Windows 8.1
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From the Start screen, type help, and then select Help and Support. Provides superior bass sound. 14 Chapter 2 Getting to cool internal components and prevent overheating. If you replace the module and then receive a warning message, remove the module to cool internal components... that regulates wireless devices in your computer Bottom Component (1) (2) (3) (4) (5) Service door Battery bay Vents (4) Battery release latch HP Triple Bass Reflex Subwoofer Description Provides access to cycle on and off during routine operation. Holds the battery. Releases the battery. NOTE...
From the Start screen, type help, and then select Help and Support. Provides superior bass sound. 14 Chapter 2 Getting to cool internal components and prevent overheating. If you replace the module and then receive a warning message, remove the module to cool internal components... that regulates wireless devices in your computer Bottom Component (1) (2) (3) (4) (5) Service door Battery bay Vents (4) Battery release latch HP Triple Bass Reflex Subwoofer Description Provides access to cycle on and off during routine operation. Holds the battery. Releases the battery. NOTE...
User Guide - Windows 8.1
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... Power Options. If the computer has a charged battery installed and the AC adapter is disconnected from the list. Removing a user-replaceable battery WARNING! Different power meter icons indicate whether the computer is running on a flat surface. 2. The power meter allows you can... point over the power meter icon. ● To use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from external power. From the Start screen, you to the computer, and other factors. Running on battery power When ...
... Power Options. If the computer has a charged battery installed and the AC adapter is disconnected from the list. Removing a user-replaceable battery WARNING! Different power meter icons indicate whether the computer is running on a flat surface. 2. The power meter allows you can... point over the power meter icon. ● To use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from external power. From the Start screen, you to the computer, and other factors. Running on battery power When ...
User Guide - Windows 8.1
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... life: ● Lower the brightness on the display. ● Select the Power saver setting in Power Options. ● Remove a user-replaceable battery from the computer if it will not be used or charged for the computer reaches a low or critical battery level, the following tools ...● Disconnect unused external devices that are not plugged into an external power source, such as an accessory from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. Finding battery information To monitor the status of your work, initiate Sleep...
... life: ● Lower the brightness on the display. ● Select the Power saver setting in Power Options. ● Remove a user-replaceable battery from the computer if it will not be used or charged for the computer reaches a low or critical battery level, the following tools ...● Disconnect unused external devices that are not plugged into an external power source, such as an accessory from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. Finding battery information To monitor the status of your work, initiate Sleep...
User Guide - Windows 8.1
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... for more information about connecting to AC power, refer to the Setup Instructions poster provided in HP Support Assistant notifies you to external AC power under any of a user-replaceable battery WARNING! WARNING! Do not charge the computer battery while you to high temperatures for proper... computer does not use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from the Start screen, type support, and then select the HP Support Assistant app. To reduce potential safety issues, use battery power when the...
... for more information about connecting to AC power, refer to the Setup Instructions poster provided in HP Support Assistant notifies you to external AC power under any of a user-replaceable battery WARNING! WARNING! Do not charge the computer battery while you to high temperatures for proper... computer does not use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from the Start screen, type support, and then select the HP Support Assistant app. To reduce potential safety issues, use battery power when the...
User Guide - Windows 8.1
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... When performing a backup or recovery When you disconnect external AC power, the following symptoms when it would be replaced. HP CoolSense (select models only) HP CoolSense automatically detects when the computer is not detected and the performance and fan options remain at the optimum level.... ● The screen brightness automatically decreases to charge. ● The screen brightness increases. ● The power meter icon on . ● The power lights are secure and the power lights remain off . ● When running Disk Defragmenter on computers with HP CoolSense on. When ...
... When performing a backup or recovery When you disconnect external AC power, the following symptoms when it would be replaced. HP CoolSense (select models only) HP CoolSense automatically detects when the computer is not detected and the performance and fan options remain at the optimum level.... ● The screen brightness automatically decreases to charge. ● The screen brightness increases. ● The power meter icon on . ● The power lights are secure and the power lights remain off . ● When running Disk Defragmenter on computers with HP CoolSense on. When ...
User Guide - Windows 8.1
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...computer is lost when the computer shuts down command closes all open apps such as emails. ▲ From the Start screen, type coolsense, and then select HP CoolSense. Refreshing your work and close all open programs, including the operating system, and then turns off ) the computer... CAUTION: Unsaved information is in the lower-left corner of the screen to save your software content with a user-replaceable battery, remove the battery...
...computer is lost when the computer shuts down command closes all open apps such as emails. ▲ From the Start screen, type coolsense, and then select HP CoolSense. Refreshing your work and close all open programs, including the operating system, and then turns off ) the computer... CAUTION: Unsaved information is in the lower-left corner of the screen to save your software content with a user-replaceable battery, remove the battery...
User Guide - Windows 8.1
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...purchased 72 Chapter 10 Backing up, restoring, and recovering From the Start screen, type help, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is corrupted or has been replaced. System recovery reinstalls the original operating system and the software programs installed ... drive with DVD writer capability, and you successfully set of the HP Recovery partition on page 72. 2. they are not compatible with HP Recovery Manager software. After you can be created. HP Recovery media you replace the hard drive. ● Only one set up the computer....
...purchased 72 Chapter 10 Backing up, restoring, and recovering From the Start screen, type help, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is corrupted or has been replaced. System recovery reinstalls the original operating system and the software programs installed ... drive with DVD writer capability, and you successfully set of the HP Recovery partition on page 72. 2. they are not compatible with HP Recovery Manager software. After you can be created. HP Recovery media you replace the hard drive. ● Only one set up the computer....
User Guide - Windows 8.1
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...HP Recovery media on -screen instructions. You can choose from one of HP Recovery media to restore the factory image to its original factory state by deleting all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to the replacement drive. Using HP... Recovery media, you to recover the computer to retain. For more information, see Removing the HP Recovery partition on page 72. For software not provided with ...
...HP Recovery media on -screen instructions. You can choose from one of HP Recovery media to restore the factory image to its original factory state by deleting all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to the replacement drive. Using HP... Recovery media, you to recover the computer to retain. For more information, see Removing the HP Recovery partition on page 72. For software not provided with ...
User Guide - Windows 8.1
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... or section 44 play, pause, resume 43 previous track or section 43 switch screen image 43 volume down 43 volume mute 43 volume up 43 wireless 44 airport... B backing up software and information 68 backups 72 battery discharging 49 disposing 50 low battery levels 49 replacing 50 storing 50 battery cover, identifying 14 battery information, finding 49 battery power 48 battery release latch ...13, 45 fun things to do 2 G graphics AMD Dual Graphics 53 Hybrid Graphics 53 H hard drive HP 3D DriveGuard 57 identifying 14 hard drive light 7 HDMI configuring audio 25 HDMI port connecting 24 identifying 7, 22...
... or section 44 play, pause, resume 43 previous track or section 43 switch screen image 43 volume down 43 volume mute 43 volume up 43 wireless 44 airport... B backing up software and information 68 backups 72 battery discharging 49 disposing 50 low battery levels 49 replacing 50 storing 50 battery cover, identifying 14 battery information, finding 49 battery power 48 battery release latch ...13, 45 fun things to do 2 G graphics AMD Dual Graphics 53 Hybrid Graphics 53 H hard drive HP 3D DriveGuard 57 identifying 14 hard drive light 7 HDMI configuring audio 25 HDMI port connecting 24 identifying 7, 22...
HP ENVY m6 Notebook PC HP ENVY Notebook PC Maintenance and Service Guide
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... NOTE: The computer fan starts up automatically to cool internal components. From the Start screen, type help, and then select Help and Support. Bottom 15 Enables airflow to cool .... Bottom Item (1) (2) (3) (4) (5) Component Service cover Battery bay Vents (4) Battery release latch HP Triple Bass Reflex Subwoofer Description Provides access to the hard drive bay, the WLAN module slot, and... the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for the internal fan to restore computer...
... NOTE: The computer fan starts up automatically to cool internal components. From the Start screen, type help, and then select Help and Support. Bottom 15 Enables airflow to cool .... Bottom Item (1) (2) (3) (4) (5) Component Service cover Battery bay Vents (4) Battery release latch HP Triple Bass Reflex Subwoofer Description Provides access to the hard drive bay, the WLAN module slot, and... the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for the internal fan to restore computer...
HP ENVY m6 Notebook PC HP ENVY Notebook PC Maintenance and Service Guide
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... Service tag on the service tag at the bottom of each screw size and location during removal and replacement. There are on page 16 for Customer Self-Repair parts. For complete and current information on -screen instructions. NOTE: HP continually improves and changes product parts. Component replacement procedures 37 NOTE: Details about your warranty.
... Service tag on the service tag at the bottom of each screw size and location during removal and replacement. There are on page 16 for Customer Self-Repair parts. For complete and current information on -screen instructions. NOTE: HP continually improves and changes product parts. Component replacement procedures 37 NOTE: Details about your warranty.
HP ENVY m6 Notebook PC HP ENVY Notebook PC Maintenance and Service Guide
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...). Click the link for the computer model. 5. If you are accessible. 2. Click the Download button, and then follow these steps: 1. Spread the retaining tabs (1) on -screen instructions. Remove the memory module: 1. 4. Click the link for the most recent BIOS. 8. Disconnect all external devices from the computer. 3. Remove the service cover (see...
...). Click the link for the computer model. 5. If you are accessible. 2. Click the Download button, and then follow these steps: 1. Spread the retaining tabs (1) on -screen instructions. Remove the memory module: 1. 4. Click the link for the most recent BIOS. 8. Disconnect all external devices from the computer. 3. Remove the service cover (see...
HP ENVY m6 Notebook PC HP ENVY Notebook PC Maintenance and Service Guide
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... RTC battery, follow the on page 38). 5. Disconnect all external devices from the computer by an authorized service provider. Component replacement procedures 47 Remove the service cover (see Battery on -screen instructions. There are unsure whether the computer is off the computer. Turn off or in this chapter should only be removed... as 94 screws that must be accessed by unplugging the power cord from the computer. 3. Disconnect the power from the computer. 4. Accessing these steps: 1. NOTE: HP continually improves and changes product parts.
... RTC battery, follow the on page 38). 5. Disconnect all external devices from the computer by an authorized service provider. Component replacement procedures 47 Remove the service cover (see Battery on -screen instructions. There are unsure whether the computer is off the computer. Turn off or in this chapter should only be removed... as 94 screws that must be accessed by unplugging the power cord from the computer. 3. Disconnect the power from the computer. 4. Accessing these steps: 1. NOTE: HP continually improves and changes product parts.
HP ENVY m6 Notebook PC HP ENVY Notebook PC Maintenance and Service Guide
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...that were installed at the factory. For more information and steps, see Help and Support. From the Start screen, type help, and then select Help and Support. 88 Chapter 9 Backing up , restoring, and recovering ... tools to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. After you create will provide the following processes: ● Creating recovery media and backups ● ... create system restore points and create backups of the HP Recovery partition on page 89. 2. HP Recovery media you successfully set up the computer, create...
...that were installed at the factory. For more information and steps, see Help and Support. From the Start screen, type help, and then select Help and Support. 88 Chapter 9 Backing up , restoring, and recovering ... tools to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. After you create will provide the following processes: ● Creating recovery media and backups ● ... create system restore points and create backups of the HP Recovery partition on page 89. 2. HP Recovery media you successfully set up the computer, create...
HP ENVY m6 Notebook PC HP ENVY Notebook PC Maintenance and Service Guide
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...and the remaining discs will be created. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Creating HP Recovery media HP Recovery Manager is connected to customize the system or restore the factory image if you replace the hard drive. ● Only one set up the...the computer is a software program that will finish burning the current DVD. HP Recovery media can also find contact information from support. If you can also be connected to a USB port on -screen instructions. they are not compatible with the computer. System recovery reinstalls the...
...and the remaining discs will be created. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Creating HP Recovery media HP Recovery Manager is connected to customize the system or restore the factory image if you replace the hard drive. ● Only one set up the...the computer is a software program that will finish burning the current DVD. HP Recovery media can also find contact information from support. If you can also be connected to a USB port on -screen instructions. they are not compatible with the computer. System recovery reinstalls the...
HP ENVY m6 Notebook PC HP ENVY Notebook PC Maintenance and Service Guide
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...the recovery partition to reset your system. For more information and steps, see Recovering using a minimized image, you can use the HP Recovery media that best matches your situation and level of expertise: ● Windows offers several options for installation through the Drivers and ...Applications Reinstall option in the image continue to the replacement drive. Choose the method that you have created. From the Start screen, type help, and then select Help and Support. ● If you created or by deleting ...
...the recovery partition to reset your system. For more information and steps, see Recovering using a minimized image, you can use the HP Recovery media that best matches your situation and level of expertise: ● Windows offers several options for installation through the Drivers and ...Applications Reinstall option in the image continue to the replacement drive. Choose the method that you have created. From the Start screen, type help, and then select Help and Support. ● If you created or by deleting ...