ENVY m6 Notebook PC Maintenance and Service Guide
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... External component identification ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Display ...5 Top ...6 TouchPad ...6 Lights ...7 Buttons, speakers, and fingerprint reader (select models only 8 Keys ...9 Using the action keys ...9 Left side ...11 Right side ...12 Bottom ...13 Service tag ...14 3 Illustrated parts catalog ...15 Computer major components ...15 Miscellaneous parts ...18 Mass storage devices ...19 Sequential part number listing ...20 4 Removal and replacement procedures preliminary requirements 23 Tools required ...23 Service...
... External component identification ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Display ...5 Top ...6 TouchPad ...6 Lights ...7 Buttons, speakers, and fingerprint reader (select models only 8 Keys ...9 Using the action keys ...9 Left side ...11 Right side ...12 Bottom ...13 Service tag ...14 3 Illustrated parts catalog ...15 Computer major components ...15 Miscellaneous parts ...18 Mass storage devices ...19 Sequential part number listing ...20 4 Removal and replacement procedures preliminary requirements 23 Tools required ...23 Service...
ENVY m6 Notebook PC Maintenance and Service Guide
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...30 Hard drive ...32 Memory module ...33 6 Removal and replacement procedures for Authorized Service Provider parts 36 Component replacement procedures ...36 RTC battery ...36 Base enclosure ...38 Display assembly ...40 Fan ...42 System board ...43 Heat sink ...47 Processor ...49 Connector board ...51 Power connector cable ...52 Subwoofer ...53 Speakers ...55 TouchPad assembly ...57 Power button board ...59 Keyboard ...60 7 Using Setup Utility (BIOS) ...63 Starting Setup Utility (BIOS) ...63 Updating the BIOS ...63 Determining the BIOS version ...63 Downloading a BIOS update ...64 8 Using HP...
...30 Hard drive ...32 Memory module ...33 6 Removal and replacement procedures for Authorized Service Provider parts 36 Component replacement procedures ...36 RTC battery ...36 Base enclosure ...38 Display assembly ...40 Fan ...42 System board ...43 Heat sink ...47 Processor ...49 Connector board ...51 Power connector cable ...52 Subwoofer ...53 Speakers ...55 TouchPad assembly ...57 Power button board ...59 Keyboard ...60 7 Using Setup Utility (BIOS) ...63 Starting Setup Utility (BIOS) ...63 Updating the BIOS ...63 Determining the BIOS version ...63 Downloading a BIOS update ...64 8 Using HP...
ENVY m6 Notebook PC Maintenance and Service Guide
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... function by pressing the fn key in Setup Utility (BIOS). NOTE: To conserve battery power, turn off or on. Decreases the screen brightness incrementally as long as keyboard backlight) feature off this feature in combination with the appropriate action key. NOTE: A wireless network must be set up before a wireless connection is enabled at the factory. Mutes or restores speaker sound. Turns the wireless feature on both the computer and the monitor. Turns the radiance backlight keyboard...
... function by pressing the fn key in Setup Utility (BIOS). NOTE: To conserve battery power, turn off or on. Decreases the screen brightness incrementally as long as keyboard backlight) feature off this feature in combination with the appropriate action key. NOTE: A wireless network must be set up before a wireless connection is enabled at the factory. Mutes or restores speaker sound. Turns the wireless feature on both the computer and the monitor. Turns the radiance backlight keyboard...
ENVY m6 Notebook PC Maintenance and Service Guide
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...NOTE: The security cable is designed to cool internal components and prevent overheating. It is off power to the computer. Left side Component (1) Security cable slot (2) Vent (3) HDMI port (4) USB 3.0 charging (powered) port (5) USB 3.0 port (6) Memory card reader (7) Hard drive light (8) Power light Description Attaches an optional security cable to the display and other components. The computer shuts off . Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Connects an optional video or audio device, such as...
...NOTE: The security cable is designed to cool internal components and prevent overheating. It is off power to the computer. Left side Component (1) Security cable slot (2) Vent (3) HDMI port (4) USB 3.0 charging (powered) port (5) USB 3.0 port (6) Memory card reader (7) Hard drive light (8) Power light Description Attaches an optional security cable to the display and other components. The computer shuts off . Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Connects an optional video or audio device, such as...
ENVY m6 Notebook PC Maintenance and Service Guide
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... Start screen, type support, and then select the HP Support Assistant app. - Connect optional USB devices, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Connects a network cable. ● White: The network is connected. ● Amber: Activity is occurring on headphones, earbuds, or a headset. This jack does not support optional microphone-only devices. To reduce the risk of power. NOTE: Be sure that the device cable has a 4-conductor connector that uses the least amount of personal injury, adjust the volume...
... Start screen, type support, and then select the HP Support Assistant app. - Connect optional USB devices, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Connects a network cable. ● White: The network is connected. ● Amber: Activity is occurring on headphones, earbuds, or a headset. This jack does not support optional microphone-only devices. To reduce the risk of power. NOTE: Be sure that the device cable has a 4-conductor connector that uses the least amount of personal injury, adjust the volume...
ENVY m6 Notebook PC Maintenance and Service Guide
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... module to the hard drive bay, the wireless LAN (WLAN) module slot and the memory module slots. Connects an AC adapter. Holds the battery. Component (5) Bottom Power connector Description ● Amber: The computer is connected to external power and the battery is charged from 0 to 90 percent. ● Blinking amber: A battery that regulates wireless devices in the computer by the governmental agency that is fully charged. From the Start screen, type help, and then select Help and Support...
... module to the hard drive bay, the wireless LAN (WLAN) module slot and the memory module slots. Connects an AC adapter. Holds the battery. Component (5) Bottom Power connector Description ● Amber: The computer is connected to external power and the battery is charged from 0 to 90 percent. ● Blinking amber: A battery that regulates wireless devices in the computer by the governmental agency that is fully charged. From the Start screen, type help, and then select Help and Support...
ENVY m6 Notebook PC Maintenance and Service Guide
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... computer serial number and model number provided on and off during routine operation. This number provides specific information about the product's hardware components. Item (1) (2) (3) (4) (5) Description Product name Serial number (s/n) Part number/Product number (p/n) Warranty period Model description Function This is normal for the internal fan to cycle on the service tag. This number describes the duration of the computer. It is the product name affixed to locate documents, drivers, and support for...
... computer serial number and model number provided on and off during routine operation. This number provides specific information about the product's hardware components. Item (1) (2) (3) (4) (5) Description Product name Serial number (s/n) Part number/Product number (p/n) Warranty period Model description Function This is normal for the internal fan to cycle on the service tag. This number describes the duration of the computer. It is the product name affixed to locate documents, drivers, and support for...
ENVY m6 Notebook PC Maintenance and Service Guide
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...-45 jack, USB port, and 2 cables) 760038-001 System board (includes replacement thermal material): For use with system boards with spare part numbers 760042-501 and 760042-001. 713548-001 Heat sink (includes replacement thermal material): 16 Chapter 3 Illustrated parts catalog Item (1) (2) (3) (4) (5) (6a) (7) (8) (9) (10) (11) (12) Component Spare part number Display assembly (includes webcam/microphone module and wireless antenna cables): 15.6-in, AntiGlare, FHD, LED, TouchScreen display assembly for use on all computer models...
...-45 jack, USB port, and 2 cables) 760038-001 System board (includes replacement thermal material): For use with system boards with spare part numbers 760042-501 and 760042-001. 713548-001 Heat sink (includes replacement thermal material): 16 Chapter 3 Illustrated parts catalog Item (1) (2) (3) (4) (5) (6a) (7) (8) (9) (10) (11) (12) Component Spare part number Display assembly (includes webcam/microphone module and wireless antenna cables): 15.6-in, AntiGlare, FHD, LED, TouchScreen display assembly for use on all computer models...
ENVY m6 Notebook PC Maintenance and Service Guide
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... cable and keyboard cable) Heat sink for use only with system boards with an AMD A10-5750M 2.50-GHz processor (spare part number 713548-001); includes red Beats logo (includes 4 rubber feet, battery lock latch, battery release latch, and RJ-45 cover) Connector board (includes audio jack, RJ-45 jack, USB port, and 2 cables) Top cover; includes red Beats logo TouchPad assembly (includes TouchPad, TouchPad bracket, TouchPad button board, and cables) System board for use only with spare part numbers...
... cable and keyboard cable) Heat sink for use only with system boards with an AMD A10-5750M 2.50-GHz processor (spare part number 713548-001); includes red Beats logo (includes 4 rubber feet, battery lock latch, battery release latch, and RJ-45 cover) Connector board (includes audio jack, RJ-45 jack, USB port, and 2 cables) Top cover; includes red Beats logo TouchPad assembly (includes TouchPad, TouchPad bracket, TouchPad button board, and cables) System board for use only with spare part numbers...
ENVY m6 Notebook PC Maintenance and Service Guide
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... model, serial number, product key, and length of warranty, are as many as 4 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts. There are on the service tag at the bottom of each screw size and location during removal and replacement. 28 Chapter 5 Removal and replacement procedures for details. Make special note of your warranty. Installing a part not supported by the Customer Self-Repair...
... model, serial number, product key, and length of warranty, are as many as 4 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts. There are on the service tag at the bottom of each screw size and location during removal and replacement. 28 Chapter 5 Removal and replacement procedures for details. Make special note of your warranty. Installing a part not supported by the Customer Self-Repair...
ENVY m6 Notebook PC Maintenance and Service Guide
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... install the RTC battery. Reverse this procedure to separate the bracket from the hard drive. The hard drive bracket and hard drive connector cable are available in the Hard Drive Hardware Kit, spare part number 718432-001. Memory module Description 8-GB (PC3L, 12800, 1600-MHz) 4-GB (PC3L, 12800, 1600-MHz) 2-GB (PC3L, 12800, 1600-MHz) Spare part number 693374-001 691740-001 691739-001 Update BIOS before adding memory modules Before adding new memory, make...
... install the RTC battery. Reverse this procedure to separate the bracket from the hard drive. The hard drive bracket and hard drive connector cable are available in the Hard Drive Hardware Kit, spare part number 718432-001. Memory module Description 8-GB (PC3L, 12800, 1600-MHz) 4-GB (PC3L, 12800, 1600-MHz) 2-GB (PC3L, 12800, 1600-MHz) Spare part number 693374-001 691740-001 691739-001 Update BIOS before adding memory modules Before adding new memory, make...
ENVY m6 Notebook PC Maintenance and Service Guide
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... computer. 4. Remove the memory module: 1. In the Enter a product name/number box, type the computer model information, and then click Search. 4. Click the link for the computer model. 5. CAUTION: Failure to update the computer to the latest BIOS prior to www.hp.com. 2. If you are accessible. 34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts Disconnect all external devices from the computer. 3. Select the operating system...
... computer. 4. Remove the memory module: 1. In the Enter a product name/number box, type the computer model information, and then click Search. 4. Click the link for the computer model. 5. CAUTION: Failure to update the computer to the latest BIOS prior to www.hp.com. 2. If you are accessible. 34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts Disconnect all external devices from the computer. 3. Select the operating system...
ENVY m6 Notebook PC Maintenance and Service Guide
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.... Disconnect the power from the computer by an authorized service provider. Disconnect all external devices from the computer. 3. 6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in Hibernation, turn the computer on, and then shut it down through the operating system. 2. For complete and current information on supported parts for your computer, go to remove the disc cell RTC battery (2) from...
.... Disconnect the power from the computer by an authorized service provider. Disconnect all external devices from the computer. 3. 6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in Hibernation, turn the computer on, and then shut it down through the operating system. 2. For complete and current information on supported parts for your computer, go to remove the disc cell RTC battery (2) from...
ENVY m6 Notebook PC Maintenance and Service Guide
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... your hard drive designation. If the update is more recent than your selection to reliable external power using the AC adapter. BIOS installation procedures vary. From the Windows desktop, right-click the Start button, and then select File Explorer. 2. Click Updates and tune-ups, and then click Check for example, filename.exe). Click your BIOS, make a note of the path to install the update. From the Start screen, type support, and...
... your hard drive designation. If the update is more recent than your selection to reliable external power using the AC adapter. BIOS installation procedures vary. From the Windows desktop, right-click the Start button, and then select File Explorer. 2. Click Updates and tune-ups, and then click Check for example, filename.exe). Click your BIOS, make a note of the path to install the update. From the Start screen, type support, and...
ENVY m6 Notebook PC Maintenance and Service Guide
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... a USB device 65 To start the Setup Utility, your computer must be in notebook mode and you must use the keyboard arrow keys to select the type of the page, and then click Download Drivers. b. Downloading HP PC Hardware Diagnostics (UEFI) to http://hp.com/go/techcenter/pcdiags. 2. Hard drive c. NOTE: If you need to Support, located at the top of diagnostic test you want to a USB device on -screen keyboard which displays in the following order: a. Click...
... a USB device 65 To start the Setup Utility, your computer must be in notebook mode and you must use the keyboard arrow keys to select the type of the page, and then click Download Drivers. b. Downloading HP PC Hardware Diagnostics (UEFI) to http://hp.com/go/techcenter/pcdiags. 2. Hard drive c. NOTE: If you need to Support, located at the top of diagnostic test you want to a USB device on -screen keyboard which displays in the following order: a. Click...
ENVY m6 Notebook PC Maintenance and Service Guide
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... Reinstall option of HP Recovery Manager to reinstall the individual application or driver. ▲ From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on-screen instructions. ● On select models, if you want to original factory content, you can use the HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications. If you have replaced the hard drive, you can choose the System Recovery option from the HP Recovery partition or HP Recovery media...
... Reinstall option of HP Recovery Manager to reinstall the individual application or driver. ▲ From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on-screen instructions. ● On select models, if you want to original factory content, you can use the HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications. If you have replaced the hard drive, you can choose the System Recovery option from the HP Recovery partition or HP Recovery media...
ENVY m6 Notebook PC Maintenance and Service Guide
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... for boot options. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you can change the boot order: IMPORTANT: For tablets with keyboards attached: ▲ Turn on or restart the computer, quickly press the Windows button, and then tap f9 for an optical drive or a USB flash drive. Start Computer Setup: For computers or tablets with a detachable keyboard, connect the keyboard to remove everything and reinstall Windows. Select the optical drive or USB flash drive from the HP Recovery partition. Follow the on -screen instructions...
... for boot options. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you can change the boot order: IMPORTANT: For tablets with keyboards attached: ▲ Turn on or restart the computer, quickly press the Windows button, and then tap f9 for an optical drive or a USB flash drive. Start Computer Setup: For computers or tablets with a detachable keyboard, connect the keyboard to remove everything and reinstall Windows. Select the optical drive or USB flash drive from the HP Recovery partition. Follow the on -screen instructions...
ENVY m6 Notebook PC Maintenance and Service Guide
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... 32 hard drive bracket illustrated 19 removal 33 hard drive connector cable illustrated 19 removal 33 Hard Drive Hardware Kit contents 19 spare part number 17, 19, 20 hard drive light 11 HDMI port identifying 11 HDMI-to-VGA adapter, spare part number 18, 20 heat sink removal 47 spare part numbers 16, 20, 21, 47 HP PC Hardware Diagnostics (UEFI) downloading 65 HP Recovery Manager correcting boot problems 72 starting 71 HP Recovery media creating 68 recovery 71 HP Recovery partition recovery 71 removing 72 I integrated numeric keypad, identifying 9 internal display switch, identifying 5 internal...
... 32 hard drive bracket illustrated 19 removal 33 hard drive connector cable illustrated 19 removal 33 Hard Drive Hardware Kit contents 19 spare part number 17, 19, 20 hard drive light 11 HDMI port identifying 11 HDMI-to-VGA adapter, spare part number 18, 20 heat sink removal 47 spare part numbers 16, 20, 21, 47 HP PC Hardware Diagnostics (UEFI) downloading 65 HP Recovery Manager correcting boot problems 72 starting 71 HP Recovery media creating 68 recovery 71 HP Recovery partition recovery 71 removing 72 I integrated numeric keypad, identifying 9 internal display switch, identifying 5 internal...
ENVY m6 Notebook PC Maintenance and Service Guide
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... audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drive 1 internal card expansion 2 keyboard 2 memory module 1 microphone 2 operating system 3 pointing device 2 ports 2 power requirements 2 processors 1 product name 1 security 3 serviceability 3 video 2 wireless 2 product name 1 R recover options 69 recovery discs 69, 71 HP Recovery Manager 70 media 71 starting 71 supported discs 69 system 70 USB flash drive 71 using HP Recovery media 69 recovery media creating 68 creating using HP Recovery Manager 69 recovery partition removing 72 removal/replacement...
... audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drive 1 internal card expansion 2 keyboard 2 memory module 1 microphone 2 operating system 3 pointing device 2 ports 2 power requirements 2 processors 1 product name 1 security 3 serviceability 3 video 2 wireless 2 product name 1 R recover options 69 recovery discs 69, 71 HP Recovery Manager 70 media 71 starting 71 supported discs 69 system 70 USB flash drive 71 using HP Recovery media 69 recovery media creating 68 creating using HP Recovery Manager 69 recovery partition removing 72 removal/replacement...
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... 11, 14 video, product description 2 W webcam identifying 5 webcam light, identifying 5 Windows system restore point 68, 69 Windows key, identifying 9 Windows tools using 69 wireless light 7 wireless, product description 2 WLAN antennas, identifying 5 WLAN module removal 30 spare part numbers 17, 20, 30 workstation guidelines 26 T tools required 23 top cover, spare part numbers 16, 21 TouchPad assembly removal 57 spare part number 16, 21, 57 TouchPad zone, identifying 6 TouchPad, buttons 6 transporting guidelines 26 U USB 2.0 port, identifying 12 USB 3.0 charging (powered) port, identifying...
... 11, 14 video, product description 2 W webcam identifying 5 webcam light, identifying 5 Windows system restore point 68, 69 Windows key, identifying 9 Windows tools using 69 wireless light 7 wireless, product description 2 WLAN antennas, identifying 5 WLAN module removal 30 spare part numbers 17, 20, 30 workstation guidelines 26 T tools required 23 top cover, spare part numbers 16, 21 TouchPad assembly removal 57 spare part number 16, 21, 57 TouchPad zone, identifying 6 TouchPad, buttons 6 transporting guidelines 26 U USB 2.0 port, identifying 12 USB 3.0 charging (powered) port, identifying...