HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 1
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical White Paper ...State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical White Paper ...State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 4
... Drive does not need to be Replaced (look to OS, Software, or other hardware problems) Page 4 NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Does Operating System recognize drive? Hard Drive / Solid State Drive...
... Drive does not need to be Replaced (look to OS, Software, or other hardware problems) Page 4 NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Does Operating System recognize drive? Hard Drive / Solid State Drive...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 5
...the UEFI section below to check for updates for your product and OS: http://www8.hp.com/us /en/support-drivers.html Page 5 Go to your product Software & Drivers download page to obtain: http://welcome.hp.com/country/us /en/support.html to download the latest BIOS for your product ...process halts and a Failure ID or Code is displayed. Note: The diagnostics may be installed to a USB key. Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard drive (HDD) by pressing the Esc key. Advanced Diagnostics - ...
...the UEFI section below to check for updates for your product and OS: http://www8.hp.com/us /en/support-drivers.html Page 5 Go to your product Software & Drivers download page to obtain: http://welcome.hp.com/country/us /en/support.html to download the latest BIOS for your product ...process halts and a Failure ID or Code is displayed. Note: The diagnostics may be installed to a USB key. Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard drive (HDD) by pressing the Esc key. Advanced Diagnostics - ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 6
... are released to address known issues. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive performance and reliability. ...equipped with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. The latest device driver versions address multiple known issues that provides up to 150MB...
... are released to address known issues. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive performance and reliability. ...equipped with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. The latest device driver versions address multiple known issues that provides up to 150MB...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 7
... SATA communications based on how to defragment your HP Business Notebook, refer to the following URL: www.hp.com/go/clientautomation Additional HP Recommendations for Microsoft Windows installations Historically, hard disk drives (HDDs) have the latest BIOS, firmware, and driver enhancements for the latest releases. Install... able to the Maintenance and Service guide for your computer. This support is included in the mounting bracket correctly. Check www.hp.com for your computer. During this process, data is moved to have used , you work with applications that do not ...
... SATA communications based on how to defragment your HP Business Notebook, refer to the following URL: www.hp.com/go/clientautomation Additional HP Recommendations for Microsoft Windows installations Historically, hard disk drives (HDDs) have the latest BIOS, firmware, and driver enhancements for the latest releases. Install... able to the Maintenance and Service guide for your computer. This support is included in the mounting bracket correctly. Check www.hp.com for your computer. During this process, data is moved to have used , you work with applications that do not ...
User Guide - Windows 8
Page 8
Using Disk Cleanup ...57 Adding or replacing memory modules 57 Updating programs and drivers ...59 Cleaning your computer ...60 Cleaning the display, sides, and cover 60 Cleaning the TouchPad and keyboard 60 Traveling with or shipping your ...64 Using Internet security software ...64 Using antivirus software ...65 Using firewall software ...65 Installing software updates ...65 Installing Windows updates 65 Installing HP and third-party software updates 65 Securing your wireless network ...66 Backing up your software applications and information 66 Using an optional security cable lock...
Using Disk Cleanup ...57 Adding or replacing memory modules 57 Updating programs and drivers ...59 Cleaning your computer ...60 Cleaning the display, sides, and cover 60 Cleaning the TouchPad and keyboard 60 Traveling with or shipping your ...64 Using Internet security software ...64 Using antivirus software ...65 Using firewall software ...65 Installing software updates ...65 Installing Windows updates 65 Installing HP and third-party software updates 65 Securing your wireless network ...66 Backing up your software applications and information 66 Using an optional security cable lock...
User Guide - Windows 8
Page 57
... one USB port, because this computer. Your computer may have their own power source. Using a USB device 47 NOTE: For information about required software and drivers, or to learn which computer port to run; Type USB 2.0 USB 3.0 Description Transfers data at 640 MB/s. Using a USB device Most computers have a built-in...
... one USB port, because this computer. Your computer may have their own power source. Using a USB device 47 NOTE: For information about required software and drivers, or to learn which computer port to run; Type USB 2.0 USB 3.0 Description Transfers data at 640 MB/s. Using a USB device Most computers have a built-in...
User Guide - Windows 8
Page 64
... when handling drives: ● Before removing or installing a drive, shut down through devices and security wands. This chapter provides information about updating your programs and drivers, instructions for cleaning your computer, and tips for specific precautions when handling drives. 54 Chapter 8 Maintaining your computer in the Sleep state, turn the computer...
... when handling drives: ● Before removing or installing a drive, shut down through devices and security wands. This chapter provides information about updating your programs and drivers, instructions for cleaning your computer, and tips for specific precautions when handling drives. 54 Chapter 8 Maintaining your computer in the Sleep state, turn the computer...
User Guide - Windows 8
Page 69
a. Align the notched edge (1) of the memory module with the most Updating programs and drivers 59 Technology is seated. 8. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to the latest versions. Insert a new memory module: CAUTION: To prevent damage... module, until the retention clips snap into the memory module slot (2) until it is always changing, and updating programs and drivers allows your computer. Updates can resolve issues and bring new features and options to your computer to the memory module, hold ...
a. Align the notched edge (1) of the memory module with the most Updating programs and drivers 59 Technology is seated. 8. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to the latest versions. Insert a new memory module: CAUTION: To prevent damage... module, until the retention clips snap into the memory module slot (2) until it is always changing, and updating programs and drivers allows your computer. Updates can resolve issues and bring new features and options to your computer to the memory module, hold ...
User Guide - Windows 8
Page 70
...computer. support, go / contactHP. Allow the display to receive automatic update notifications when they become available. To reduce the risk of HP programs and drivers and also register to dry before removing the drive from the keyboard, use a circular motion to an external drive. ◦ ...debris on the keyboard, even when you have to keep them in removing dirt and debris. recent gaming software. WARNING! Without the latest driver, you don't clean your information to aid in good working condition. NOTE: When cleaning the cover of the computer. CAUTION: Avoid using...
...computer. support, go / contactHP. Allow the display to receive automatic update notifications when they become available. To reduce the risk of HP programs and drivers and also register to dry before removing the drive from the keyboard, use a circular motion to an external drive. ◦ ...debris on the keyboard, even when you have to keep them in removing dirt and debris. recent gaming software. WARNING! Without the latest driver, you don't clean your information to aid in good working condition. NOTE: When cleaning the cover of the computer. CAUTION: Avoid using...
User Guide - Windows 8
Page 75
... they become available after you purchased your computer and/or network, or it is blocked. For more information, see Updating programs and drivers on your computer should be software you install on the computer, observe these guidelines: ● Run Windows Update as soon as you... regularly update the software and drivers that all available updates are two types of the software. When a firewall is installed on the network. Installing software updates HP, Microsoft Windows, and third-party software installed on page 59. Microsoft sends...
... they become available after you purchased your computer and/or network, or it is blocked. For more information, see Updating programs and drivers on your computer should be software you install on the computer, observe these guidelines: ● Run Windows Update as soon as you... regularly update the software and drivers that all available updates are two types of the software. When a firewall is installed on the network. Installing software updates HP, Microsoft Windows, and third-party software installed on page 59. Microsoft sends...
User Guide - Windows 8
Page 80
... working state or even back to the original factory state, all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to the state its original factory state by HP and the operating system to help you ever need to. A system restore ...for you add photos, video, music, and other system maintenance (such as your personal information. After you backed up the computer, create HP Recovery media. Then it if you safeguard your system NOTE: This guide describes an overview of certain hard drive contents saved by Windows ...
... working state or even back to the original factory state, all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to the state its original factory state by HP and the operating system to help you ever need to. A system restore ...for you add photos, video, music, and other system maintenance (such as your personal information. After you backed up the computer, create HP Recovery media. Then it if you safeguard your system NOTE: This guide describes an overview of certain hard drive contents saved by Windows ...
User Guide - Windows 8
Page 82
... included in the image continue to reset your system. For more information and steps for installation through the Drivers and Applications Reinstall option in HP Recovery Manager. For more information, see Recovering using Windows System Restore, see Windows Help and Support. Windows...restore points automatically during a Windows update and other system maintenance events. From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on page 74. ● If you want to a previous point, automatically ...
... included in the image continue to reset your system. For more information and steps for installation through the Drivers and Applications Reinstall option in HP Recovery Manager. For more information, see Recovering using Windows System Restore, see Windows Help and Support. Windows...restore points automatically during a Windows update and other system maintenance events. From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on page 74. ● If you want to a previous point, automatically ...
User Guide - Windows 8
Page 84
...and recovering For worldwide support, go /contactHP. 3. For software not provided with this computer, you wish to http://www.hp.com/go to correct computer issues. ● HP Recovery media must be used if the computer hard drive fails. ● To use the Factory Reset or System Recovery ...options, you must either download the software from the manufacturer's website or reinstall the software from the media provided by deleting all hardware-related drivers and ...
...and recovering For worldwide support, go /contactHP. 3. For software not provided with this computer, you wish to http://www.hp.com/go to correct computer issues. ● HP Recovery media must be used if the computer hard drive fails. ● To use the Factory Reset or System Recovery ...options, you must either download the software from the manufacturer's website or reinstall the software from the media provided by deleting all hardware-related drivers and ...
HP ENVY m6 Notebook PC Maintenance and Service Guide
Page 30
... on the service tag. Item (1) (2) (3) Description Product name Serial number (s/n) Part number/Product number (p/n) (4) Warranty period (5) Model description Function This is unique to locate documents, drivers, and support for the computer. 22 Chapter 3 Illustrated parts catalog This is an alphanumeric identifier that is the product name affixed to determine what components...
... on the service tag. Item (1) (2) (3) Description Product name Serial number (s/n) Part number/Product number (p/n) (4) Warranty period (5) Model description Function This is unique to locate documents, drivers, and support for the computer. 22 Chapter 3 Illustrated parts catalog This is an alphanumeric identifier that is the product name affixed to determine what components...
HP ENVY m6 Notebook PC Maintenance and Service Guide
Page 55
... computer. If you are unsure whether the computer is the alphanumeric identifier used to release the battery. 3. Slide the battery release latch (1) to locate documents, drivers, and support for the computer. Battery Description 9-cell, 100-Wh, 3.0-Ah, Li-ion battery 6-cell, 62-Wh, 2.8-Ah, Li-ion battery Spare part number 672412...
... computer. If you are unsure whether the computer is the alphanumeric identifier used to release the battery. 3. Slide the battery release latch (1) to locate documents, drivers, and support for the computer. Battery Description 9-cell, 100-Wh, 3.0-Ah, Li-ion battery 6-cell, 62-Wh, 2.8-Ah, Li-ion battery Spare part number 672412...
HP ENVY m6 Notebook PC Maintenance and Service Guide
Page 60
... by unplugging the power cord from the computer. 4. Remove the Phillips PM2.5×3.5 screw (1) that secures the optical drive the computer. 2. Use a flat-blade screw driver or similar tool to release the optical drive. 52 Chapter 4 Removal and replacement procedures Disconnect all external devices from the computer. 3. Remove the service cover...
... by unplugging the power cord from the computer. 4. Remove the Phillips PM2.5×3.5 screw (1) that secures the optical drive the computer. 2. Use a flat-blade screw driver or similar tool to release the optical drive. 52 Chapter 4 Removal and replacement procedures Disconnect all external devices from the computer. 3. Remove the service cover...
HP ENVY m6 Notebook PC Maintenance and Service Guide
Page 61
Remove the optical drive (3) from the computer. 4. Use a flat-blade screw driver or similar tool to release the optical drive tray. 5. Component replacement procedures 53 If it is necessary to replace the optical drive bezel, use a thin tool or an unbent paper clip (1) to press on the optical drive bezel tab (2), and then release the left side of the optical drive bezel (3). 3.
Remove the optical drive (3) from the computer. 4. Use a flat-blade screw driver or similar tool to release the optical drive tray. 5. Component replacement procedures 53 If it is necessary to replace the optical drive bezel, use a thin tool or an unbent paper clip (1) to press on the optical drive bezel tab (2), and then release the left side of the optical drive bezel (3). 3.
HP ENVY m6 Notebook PC Maintenance and Service Guide
Page 66
Partially open the computer. 4. Turn the computer right-side up with the front toward you. 58 Chapter 4 Removal and replacement procedures Insert a screw driver or similar thin tool into the keyboard release holes, and then press on its right side. 3. Remove the keyboard: 1. Rest and secure the computer on the back of the keyboard until the keyboard disengages from the computer. 5. Remove the two Phillips PM2.5×10.0 screws that secure the keyboard to the computer. 2.
Partially open the computer. 4. Turn the computer right-side up with the front toward you. 58 Chapter 4 Removal and replacement procedures Insert a screw driver or similar thin tool into the keyboard release holes, and then press on its right side. 3. Remove the keyboard: 1. Rest and secure the computer on the back of the keyboard until the keyboard disengages from the computer. 5. Remove the two Phillips PM2.5×10.0 screws that secure the keyboard to the computer. 2.
HP ENVY m6 Notebook PC Maintenance and Service Guide
Page 90
Hard drive (see Top cover on page 48) b. Top cover (see Hard drive on page 65) e. Use a flat-bladed screw driver (1) to 3.10-GHz, 1600-MHz FSB, 3.0MB L3 cache, 35 W) Intel Dual Core i3-3130M 2.60-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) ...
Hard drive (see Top cover on page 48) b. Top cover (see Hard drive on page 65) e. Use a flat-bladed screw driver (1) to 3.10-GHz, 1600-MHz FSB, 3.0MB L3 cache, 35 W) Intel Dual Core i3-3130M 2.60-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) ...