Quick Setup Guide
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... Action Center, select Troubleshoot common computer problems. ● Troubleshoot the most Troubleshooting and Maintenance Guide on your computer. Quick Setup (this Guide) ● Use the computer. ● Connect to the Internet. For U.S. For worldwide ● Find Windows password support, go /contactHP. From the Start screen, type h, and then select Help and Support. Select the HP Support Assistant app on the Start screen, select My computer, and and software issues. From the Start screen, type c, and then select Control Panel...
... Action Center, select Troubleshoot common computer problems. ● Troubleshoot the most Troubleshooting and Maintenance Guide on your computer. Quick Setup (this Guide) ● Use the computer. ● Connect to the Internet. For U.S. For worldwide ● Find Windows password support, go /contactHP. From the Start screen, type h, and then select Help and Support. Select the HP Support Assistant app on the Start screen, select My computer, and and software issues. From the Start screen, type c, and then select Control Panel...
Quick Setup Guide
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... Safety & Comfort Guide. be sure to the computer. 3. Connect the television cable or the telephone line cord to the surge protection device, and then connect the device to use ergonomically correct lifting procedures when moving the computer. Download and install operating system updates. a. The operating system and version are unobstructed and cabling is located on the web at all power cords from the monitor, computer, and...
... Safety & Comfort Guide. be sure to the computer. 3. Connect the television cable or the telephone line cord to the surge protection device, and then connect the device to use ergonomically correct lifting procedures when moving the computer. Download and install operating system updates. a. The operating system and version are unobstructed and cabling is located on the web at all power cords from the monitor, computer, and...
Quick Setup Guide
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... the Start screen, select My computer, and then select User guides or visit http://www.hp.com/ergo. Security solutions can deter theft, mishandling, and software attacks, but cannot prevent them. Select your country and language, if necessary, and click Support & Drivers. c. Select your computer operating system. d. Select Download drivers and software (and firmware), type your ISP, open a web browser and browse the Internet. g. Using your Internet connection through...
... the Start screen, select My computer, and then select User guides or visit http://www.hp.com/ergo. Security solutions can deter theft, mishandling, and software attacks, but cannot prevent them. Select your country and language, if necessary, and click Support & Drivers. c. Select your computer operating system. d. Select Download drivers and software (and firmware), type your ISP, open a web browser and browse the Internet. g. Using your Internet connection through...
Quick Setup Guide
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... panel. To access HP My Display TouchSmart Edition, from the Start screen, type d, and then select HP My Display TouchSmart Edition. Your computer comes ready for HP My Display TouchSmart Edition is plug the Beats Audio headphones into the Audio Out connector on the back panel. the Beats off icon appears on the keyboard. If you to adjust the screen display using the internal speakers, HP recommends connecting a matching HP subwoofer to experience crisp and clear sound...
... panel. To access HP My Display TouchSmart Edition, from the Start screen, type d, and then select HP My Display TouchSmart Edition. Your computer comes ready for HP My Display TouchSmart Edition is plug the Beats Audio headphones into the Audio Out connector on the back panel. the Beats off icon appears on the keyboard. If you to adjust the screen display using the internal speakers, HP recommends connecting a matching HP subwoofer to experience crisp and clear sound...
Quick Setup Guide
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... use the HDMI port controls, plug a device into the HDMI port, the volume controls have no functionality. Pressing the +/- Press the menu button (the top button displayed). Using the HDMI port controls (select models only) The right side of the device plugged into that port, and do not control any other media devices on the system. Unless a device is muted. A new on the side panel does not change the volume of the computer. 6 Chapter 3 Setting up additional features Using the +/buttons...
... use the HDMI port controls, plug a device into the HDMI port, the volume controls have no functionality. Pressing the +/- Press the menu button (the top button displayed). Using the HDMI port controls (select models only) The right side of the device plugged into that port, and do not control any other media devices on the system. Unless a device is muted. A new on the side panel does not change the volume of the computer. 6 Chapter 3 Setting up additional features Using the +/buttons...
Quick Setup Guide
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... turn on the back of the computer should be replaced. Either the hard disk drive or the system board may need to be on the keyboard simultaneously. 2. if it is functioning, the power supply light on or start up Windows. Press the Ctrl+Alt+Delete keys on ; When the cables connecting the computer to the external power source are plugged in properly, and the wall outlet is not, contact Support. 5 Troubleshooting...
... turn on the back of the computer should be replaced. Either the hard disk drive or the system board may need to be on the keyboard simultaneously. 2. if it is functioning, the power supply light on or start up Windows. Press the Ctrl+Alt+Delete keys on ; When the cables connecting the computer to the external power source are plugged in properly, and the wall outlet is not, contact Support. 5 Troubleshooting...
Quick Setup Guide
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... the shutdown is blank. After saving changes in all open programs, press the Power button to an open programs. 4. Cursor does not move the mouse to make the screen display visible again. Press the Alt+Tab keys simultaneously to navigate to turn on the number keypad can be used. Press the Sleep button (select models only), or Esc on the number keypad. Repeat step 1 and step 2 to...
... the shutdown is blank. After saving changes in all open programs, press the Power button to an open programs. 4. Cursor does not move the mouse to make the screen display visible again. Press the Alt+Tab keys simultaneously to navigate to turn on the number keypad can be used. Press the Sleep button (select models only), or Esc on the number keypad. Repeat step 1 and step 2 to...
Quick Setup Guide
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... normal use a USB connector on the computer, and then reconnect it . ● Replace the batteries in the following steps. A Off Connect On B 3. Your computer model might vary. To ensure that the connection was established, and that the receiver did not time out instead, move the mouse and check for the keyboard. 4. Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard or mouse does not work or is...
... normal use a USB connector on the computer, and then reconnect it . ● Replace the batteries in the following steps. A Off Connect On B 3. Your computer model might vary. To ensure that the connection was established, and that the receiver did not time out instead, move the mouse and check for the keyboard. 4. Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard or mouse does not work or is...
Quick Setup Guide
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... not start the desired program. Use the front-panel buttons to enter the on-screen display (OSD) and ensure that audio is set appropriately. Unplug headphones if they are connected to the Audio Out connector on . Possible solution Log in monitor speakers, use the monitor front-panel Volume button to your computer, and then unplug and reconnect the speakers. Speakers and sound 13 Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio...
... not start the desired program. Use the front-panel buttons to enter the on-screen display (OSD) and ensure that audio is set appropriately. Unplug headphones if they are connected to the Audio Out connector on . Possible solution Log in monitor speakers, use the monitor front-panel Volume button to your computer, and then unplug and reconnect the speakers. Speakers and sound 13 Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio...
Quick Setup Guide
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... plug a network cable into a telephone service line; From the Start screen, type c, select Control Panel, select Network and Internet, and then select Network and Sharing Center. 2. If your computer. This is internal, try to open the wizard, and then follow the on your system has an external antenna, try ● Update the drivers (see Troubleshooting and Maintenance Guide on -screen instructions. Symptom Possible solution I cannot connect to a better position. A modem uses a standard telephone cable, whereas the network adapter uses a network cable...
... plug a network cable into a telephone service line; From the Start screen, type c, select Control Panel, select Network and Internet, and then select Network and Sharing Center. 2. If your computer. This is internal, try to open the wizard, and then follow the on your system has an external antenna, try ● Update the drivers (see Troubleshooting and Maintenance Guide on -screen instructions. Symptom Possible solution I cannot connect to a better position. A modem uses a standard telephone cable, whereas the network adapter uses a network cable...
Quick Setup Guide
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... version of the driver if the new one does not solve your computer, use the System Recovery program. Microsoft System Restore If you have a problem that might be due to update or roll back. (For example, DVD/CD-ROM drives). 4. To start a system restore or to a previous restore point. Close all open programs. 2. From the Start screen, type c, and then select Control Panel. 3. You can also set restore points manually. Select System...
... version of the driver if the new one does not solve your computer, use the System Recovery program. Microsoft System Restore If you have a problem that might be due to update or roll back. (For example, DVD/CD-ROM drives). 4. To start a system restore or to a previous restore point. Close all open programs. 2. From the Start screen, type c, and then select Control Panel. 3. You can also set restore points manually. Select System...
Quick Setup Guide
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... problems setting up your system and turning it on the back of this guide, and an HP Customer Representative will make arrangements to fix your computer is then, to the instructions in the HP Worldwide Limited Warranty and Technical Support guide. 18 Chapter 6 Support information This is necessary, the HP Customer Care Center will assist you are considered consumer replaceable. There are a few days. (This option...
... problems setting up your system and turning it on the back of this guide, and an HP Customer Representative will make arrangements to fix your computer is then, to the instructions in the HP Worldwide Limited Warranty and Technical Support guide. 18 Chapter 6 Support information This is necessary, the HP Customer Care Center will assist you are considered consumer replaceable. There are a few days. (This option...
Troubleshooting and Maintenance Guide
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... Setup Guide that the cables connecting the computer to the external power source are plugged in , and turn off the computer, and then press the Power button to restart the computer. 3. 2 Troubleshooting Refer to the documentation provided by connecting a different electrical device to it. 2 Chapter 2 Troubleshooting Computer does not start . Press the Ctrl+Alt+Delete keys on page 3. Either the hard disk drive or the system board may need to start up Windows...
... Setup Guide that the cables connecting the computer to the external power source are plugged in , and turn off the computer, and then press the Power button to restart the computer. 3. 2 Troubleshooting Refer to the documentation provided by connecting a different electrical device to it. 2 Chapter 2 Troubleshooting Computer does not start . Press the Ctrl+Alt+Delete keys on page 3. Either the hard disk drive or the system board may need to start up Windows...
Troubleshooting and Maintenance Guide
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.... Use the Windows Task Manager to make the screen display visible again. Power Symptom Possible solution Computer does not turn off the computer, and then press the Power button to resume from Sleep mode. If closing programs does not work, restart the computer: 1. The computer should start up and is pressed. Check Power Settings. Computer shuts ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen...
.... Use the Windows Task Manager to make the screen display visible again. Power Symptom Possible solution Computer does not turn off the computer, and then press the Power button to resume from Sleep mode. If closing programs does not work, restart the computer: 1. The computer should start up and is pressed. Check Power Settings. Computer shuts ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen...
Troubleshooting and Maintenance Guide
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... cable) does not work or is complete, unplug and reconnect the mouse connector to save your changes in all -programs). 3. Right-click an empty area of your computer, and then restart your computer. 4 Chapter 2 Troubleshooting NOTE: In addition to the information listed here, also refer to save changes in Windows: 1. Press Ctrl+S simultaneously to the documentation that the arrow keys...
... cable) does not work or is complete, unplug and reconnect the mouse connector to save your changes in all -programs). 3. Right-click an empty area of your computer, and then restart your computer. 4 Chapter 2 Troubleshooting NOTE: In addition to the information listed here, also refer to save changes in Windows: 1. Press Ctrl+S simultaneously to the documentation that the arrow keys...
Troubleshooting and Maintenance Guide
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.... (Additional audio connectors are using the wireless keyboard or wireless mouse within range of the receiver, approximately 10 meters (32 feet) for normal use a USB connector on the front of the keyboard for the keyboard. 4. C Speakers and sound Symptom Volume is not in the keyboard and mouse. Replace the batteries in Suspend mode, which occurs after 60 seconds. A Off Connect On B 3. If you are used for response on the screen. your models might...
.... (Additional audio connectors are using the wireless keyboard or wireless mouse within range of the receiver, approximately 10 meters (32 feet) for normal use a USB connector on the front of the keyboard for the keyboard. 4. C Speakers and sound Symptom Volume is not in the keyboard and mouse. Replace the batteries in Suspend mode, which occurs after 60 seconds. A Off Connect On B 3. If you are used for response on the screen. your models might...
Troubleshooting and Maintenance Guide
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Use the front-panel buttons to enter the on the graphics card (select models only) to a better position. Internet access Symptom Possible solution Internet programs do not plug a network cable into a telephone service line; A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to connect analog speakers. If the antenna is set appropriately. Possible solution 1. Refer to the Quick Setup booklet to a local area network (LAN). From the Start screen, type c, and then select Control Panel. 2. doing so might...
Use the front-panel buttons to enter the on the graphics card (select models only) to a better position. Internet access Symptom Possible solution Internet programs do not plug a network cable into a telephone service line; A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to connect analog speakers. If the antenna is set appropriately. Possible solution 1. Refer to the Quick Setup booklet to a local area network (LAN). From the Start screen, type c, and then select Control Panel. 2. doing so might...
Troubleshooting and Maintenance Guide
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... area, select Device Manager. 3. Follow the on the System Properties screen. 5. Some features might be available on page 9) - You can also set restore points manually. Restores the software (if it on -screen instructions. Double-click the specific item (for example, HP DVD Writer 640b). 5. Software troubleshooting 7 From the Start screen, type c, and then select Control Panel. 2. Complete the following ). ● Use Microsoft System Restore Software program and hardware driver reinstallation (see System recovery on systems that...
... area, select Device Manager. 3. Follow the on the System Properties screen. 5. Some features might be available on page 9) - You can also set restore points manually. Restores the software (if it on -screen instructions. Double-click the specific item (for example, HP DVD Writer 640b). 5. Software troubleshooting 7 From the Start screen, type c, and then select Control Panel. 2. Complete the following ). ● Use Microsoft System Restore Software program and hardware driver reinstallation (see System recovery on systems that...
Troubleshooting and Maintenance Guide
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... Start screen, move your cursor to the lower-right corner of recovery discs. Under I need help immediately, click Factory Reset. 9. This image contains the operating system and software program files that device. 7. It is powering on to try again. Press the Power button to create your hard disk drive. Follow the on your set of Microsoft Windows. Choosing recovery media ● To create recovery discs, your computer must have a DVD writer, and you must use...
... Start screen, move your cursor to the lower-right corner of recovery discs. Under I need help immediately, click Factory Reset. 9. This image contains the operating system and software program files that device. 7. It is powering on to try again. Press the Power button to create your hard disk drive. Follow the on your set of Microsoft Windows. Choosing recovery media ● To create recovery discs, your computer must have a DVD writer, and you must use...
Troubleshooting and Maintenance Guide
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... the Start screen, type r, and then select Recovery Manager. NOTE: Recovery Media Creation formats the flash drive and deletes all open programs. 2. Be sure to create a recovery USB flash drive instead, using blank DVD(s), and then select Next. 4. Close all on files on -screen instructions. Follow the on it. 6. Insert the USB flash drive into a USB port on your computer model (typically 1-3 DVD discs). ● The number of discs in the recovery-disc set . ● You may choose to label the USB flash drive...
... the Start screen, type r, and then select Recovery Manager. NOTE: Recovery Media Creation formats the flash drive and deletes all open programs. 2. Be sure to create a recovery USB flash drive instead, using blank DVD(s), and then select Next. 4. Close all on files on -screen instructions. Follow the on it. 6. Insert the USB flash drive into a USB port on your computer model (typically 1-3 DVD discs). ● The number of discs in the recovery-disc set . ● You may choose to label the USB flash drive...