Quick Setup Guide
Page 5
... select Control Panel. 2. Upgrading and Servicing Guide HP Support website: http://www.hp.com/go to find additional troubleshooting help. For worldwide ● Find Windows password support, go /contactHP 1 Select the HP common computer hardware Support Assistant app on your computer. 1 Getting information Type of your computer. Quick Setup (this Guide) ● Recover factory settings. Troubleshooting and Maintenance Guide on the Start screen, select My computer, and and software issues. information. ● Find links to use the...
... select Control Panel. 2. Upgrading and Servicing Guide HP Support website: http://www.hp.com/go to find additional troubleshooting help. For worldwide ● Find Windows password support, go /contactHP 1 Select the HP common computer hardware Support Assistant app on your computer. 1 Getting information Type of your computer. Quick Setup (this Guide) ● Recover factory settings. Troubleshooting and Maintenance Guide on the Start screen, select My computer, and and software issues. information. ● Find links to use the...
Quick Setup Guide
Page 7
... guide is currently running. (From the Start screen, type c, select Control Panel, select System and Security, and then select System. Connect all power cords from water, dust, moisture, and soot. a. Open your computer WARNING! 2 Setting up your internet browser and go to http://www.hp.com/go/ contactHP. 3 To reduce the risk of the CD or DVD drives. • The power supply is easily accessible at http://www.hp...
... guide is currently running. (From the Start screen, type c, select Control Panel, select System and Security, and then select System. Connect all power cords from water, dust, moisture, and soot. a. Open your computer WARNING! 2 Setting up your internet browser and go to http://www.hp.com/go/ contactHP. 3 To reduce the risk of the CD or DVD drives. • The power supply is easily accessible at http://www.hp...
Quick Setup Guide
Page 8
... the HP Support Assistant app on the Start screen, select My computer, and then select User guides or visit http://www.hp.com/ergo. Installing copied software could result in the product field, and press Enter. Get Internet service. c. Click Download next to the Internet, see Internet access on the setup view. 2. If necessary, select your computer. Read the Safety & Comfort Guide for additional printed details or updates. 5. Connect the hardware...
... the HP Support Assistant app on the Start screen, select My computer, and then select User guides or visit http://www.hp.com/ergo. Installing copied software could result in the product field, and press Enter. Get Internet service. c. Click Download next to the Internet, see Internet access on the setup view. 2. If necessary, select your computer. Read the Safety & Comfort Guide for additional printed details or updates. 5. Connect the hardware...
Quick Setup Guide
Page 9
...; (select models only) 5 To turn Beats on the screen. HP My Display TouchSmart Edition HP My Display TouchSmart Edition allows you to adjust the screen display using an external audio system, plug it into the Audio Out connector on -screen keyboard scroll lock, number lock, or caps lock are set. ● A settings screen lets you adjust color with Beats enabled. To disable Beats, press the Beats toggle button; To access HP My Display TouchSmart Edition, from the Start screen, type...
...; (select models only) 5 To turn Beats on the screen. HP My Display TouchSmart Edition HP My Display TouchSmart Edition allows you to adjust the screen display using an external audio system, plug it into the Audio Out connector on -screen keyboard scroll lock, number lock, or caps lock are set. ● A settings screen lets you adjust color with Beats enabled. To disable Beats, press the Beats toggle button; To access HP My Display TouchSmart Edition, from the Start screen, type...
Quick Setup Guide
Page 10
... HDMI port controls (select models only) The right side of the computer. 6 Chapter 3 Setting up additional features A new on the system. Unless a device is plugged into the HDMI port, the volume on the side panel does not change the volume of your computer may contain an HDMI port and volume control buttons. To use the HDMI port controls, plug a device into that port, and do not control any other media devices on -screen menu displays. Press the menu button (the top button displayed). Using...
... HDMI port controls (select models only) The right side of the computer. 6 Chapter 3 Setting up additional features A new on the system. Unless a device is plugged into the HDMI port, the volume on the side panel does not change the volume of your computer may contain an HDMI port and volume control buttons. To use the HDMI port controls, plug a device into that port, and do not control any other media devices on -screen menu displays. Press the menu button (the top button displayed). Using...
Quick Setup Guide
Page 13
5 Troubleshooting Refer to the documentation provided by connecting a different electrical device to it is functioning, the power supply light on the back of the computer should be replaced. Press the Ctrl+Alt+Delete keys on or start up all important data to the external power source are plugged in properly. Either the hard disk drive or the system board may need to turn on the keyboard simultaneously. 2. if it . Test the...
5 Troubleshooting Refer to the documentation provided by connecting a different electrical device to it is functioning, the power supply light on the back of the computer should be replaced. Press the Ctrl+Alt+Delete keys on or start up all important data to the external power source are plugged in properly. Either the hard disk drive or the system board may need to turn on the keyboard simultaneously. 2. if it . Test the...
Quick Setup Guide
Page 15
Keyboard and mouse (general) Symptom Possible solution Keyboard commands and typing are not recognized by the computer. Unplug and reconnect the mouse cable to turn on the number keypad can be used. Use the keyboard to save changes in all open programs, press the Power button to your computer. After the shutdown is complete, unplug and reconnect the mouse connector to turn off the computer. 5. Display (monitor) 11 Press Num Lock...
Keyboard and mouse (general) Symptom Possible solution Keyboard commands and typing are not recognized by the computer. Unplug and reconnect the mouse cable to turn on the number keypad can be used. Use the keyboard to save changes in all open programs, press the Power button to your computer. After the shutdown is complete, unplug and reconnect the mouse connector to turn off the computer. 5. Display (monitor) 11 Press Num Lock...
Quick Setup Guide
Page 16
... keyboard. 4. your models might have a choice, use , and within range of the receiver, approximately 3 meters (10 feet) for normal use a USB connector on the front of the keyboard for 5 to 10 seconds until the LED on the receiver lights or stops flashing. After the mouse connection is on (A), and push and hold the Connect button (C) on the computer, and then reconnect it . ● Replace the batteries...
... keyboard. 4. your models might have a choice, use , and within range of the receiver, approximately 3 meters (10 feet) for normal use a USB connector on the front of the keyboard for 5 to 10 seconds until the LED on the receiver lights or stops flashing. After the mouse connection is on (A), and push and hold the Connect button (C) on the computer, and then reconnect it . ● Replace the batteries...
Quick Setup Guide
Page 17
... resume from Sleep mode, press the Sleep button (select models only), or press Esc. Ensure that they are connected to the Audio Out connector on . Ensure that the volume is very low or unsatisfactory. Turn off your computer (or speaker system). Unplug headphones if they are connected to adjust volume. Internet access Symptom Internet programs do not produce satisfactory sound. From the Start screen, type c, select Control Panel, and then...
... resume from Sleep mode, press the Sleep button (select models only), or press Esc. Ensure that they are connected to the Audio Out connector on . Ensure that the volume is very low or unsatisfactory. Turn off your computer (or speaker system). Unplug headphones if they are connected to adjust volume. Internet access Symptom Internet programs do not produce satisfactory sound. From the Start screen, type c, select Control Panel, and then...
Quick Setup Guide
Page 18
... turn it came with the product) or hardware driver to open the wizard, and then follow the on your Internet connection type. Restores your Internet service provider (ISP) for your computer. Under Network and Internet, select Connect to the Internet. 1. Select the HP Support Assistant app on again. From the Start screen, type c, and then select Control Panel. 2. Symptom Possible solution I cannot connect to the Internet. Run the wireless setup wizard: 1. Restores the software (if it on the Start screen...
... turn it came with the product) or hardware driver to open the wizard, and then follow the on your Internet connection type. Restores your Internet service provider (ISP) for your computer. Under Network and Internet, select Connect to the Internet. 1. Select the HP Support Assistant app on again. From the Start screen, type c, and then select Control Panel. 2. Symptom Possible solution I cannot connect to the Internet. Run the wireless setup wizard: 1. Restores the software (if it on the Start screen...
Quick Setup Guide
Page 19
..., select Device Manager. 3. Select the arrow to expand the type of the driver if the new one does not solve your computer, use the System Recovery program. Select the Driver tab. 6. To update a driver, select Update Driver, and then follow the on-screen instructions. You can also set restore points manually. From the Start screen, type c, and then select Control Panel. 3. Follow the on -screen instructions. Double-click the specific item (for example, HP DVD Writer 640b...
..., select Device Manager. 3. Select the arrow to expand the type of the driver if the new one does not solve your computer, use the System Recovery program. Select the Driver tab. 6. To update a driver, select Update Driver, and then follow the on-screen instructions. You can also set restore points manually. From the Start screen, type c, and then select Control Panel. 3. Follow the on -screen instructions. Double-click the specific item (for example, HP DVD Writer 640b...
Quick Setup Guide
Page 22
... considered consumer replaceable. If you have any problems setting up . Customer support for help with setting up your system and turning it on the back of your computer parts that you intend to do should only be done after you have completely set up your new computer. These services are confirming that the computer was working properly before attempting to upgrade your...
... considered consumer replaceable. If you have any problems setting up . Customer support for help with setting up your system and turning it on the back of your computer parts that you intend to do should only be done after you have completely set up your new computer. These services are confirming that the computer was working properly before attempting to upgrade your...
Troubleshooting and Maintenance Guide
Page 6
... troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to be properly connected. See Display (monitor) on the keyboard simultaneously. 2. If Windows opens, immediately back up , or using your computer and possible solutions. Computer will not turn off the computer, and then press the Power button to restart the computer. 3. Computer does not start up Windows. Select the Power icon, and then select Restart. Connect the monitor...
... troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to be properly connected. See Display (monitor) on the keyboard simultaneously. 2. If Windows opens, immediately back up , or using your computer and possible solutions. Computer will not turn off the computer, and then press the Power button to restart the computer. 3. Computer does not start up Windows. Select the Power icon, and then select Restart. Connect the monitor...
Troubleshooting and Maintenance Guide
Page 7
... Disk error. The computer should start up and is running - down . Press the Power button on the keyboard simultaneously. 2. When drive activity stops, remove the disc and press the spacebar on the keyboard, to resume from Sleep mode. Check Power Settings. Computer shuts ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is pressed. Inspect the monitor video connector for 5 or more seconds to turn...
... Disk error. The computer should start up and is running - down . Press the Power button on the keyboard simultaneously. 2. When drive activity stops, remove the disc and press the spacebar on the keyboard, to resume from Sleep mode. Check Power Settings. Computer shuts ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is pressed. Inspect the monitor video connector for 5 or more seconds to turn...
Troubleshooting and Maintenance Guide
Page 8
... monitor. If the mouse is not detected. Cursor does not move using the arrow keys on the screen are too large or too small, or the images are not recognized then restart your computer. 4 Chapter 2 Troubleshooting Cursor does not respond to the back of the desktop, and then click Screen resolution. 2. Symptom Possible solution Images on the number keypad. Keyboard and mouse (with cable...
... monitor. If the mouse is not detected. Cursor does not move using the arrow keys on the screen are too large or too small, or the images are not recognized then restart your computer. 4 Chapter 2 Troubleshooting Cursor does not respond to the back of the desktop, and then click Screen resolution. 2. Symptom Possible solution Images on the number keypad. Keyboard and mouse (with cable...
Troubleshooting and Maintenance Guide
Page 9
... using the wireless keyboard or wireless mouse within range of the receiver, approximately 10 meters (32 feet) for normal use a USB connector on the underside of the computer. 2. Check that the mouse is very low or unsatisfactory. Replace the batteries in Suspend mode, which occurs after 60 seconds. Replace the non-powered speakers with powered speakers. Click the left mouse button to 10 seconds until the LED on the receiver lights...
... using the wireless keyboard or wireless mouse within range of the receiver, approximately 10 meters (32 feet) for normal use a USB connector on the underside of the computer. 2. Check that the mouse is very low or unsatisfactory. Replace the batteries in Suspend mode, which occurs after 60 seconds. Replace the non-powered speakers with powered speakers. Click the left mouse button to 10 seconds until the LED on the receiver lights...
Troubleshooting and Maintenance Guide
Page 10
... Sleep mode, press the Sleep button (select models only), or press Esc. start the desired program. Try to enter the on -screen instructions. If you are turned on. Use the front-panel buttons to connect again later, or contact your ISP, and start automatically. Internet access Symptom Possible solution Internet programs do not plug a network cable into a telephone service line; From the Start screen, type c, and then select Control Panel. 2. If the antenna is enabled and that the speakers...
... Sleep mode, press the Sleep button (select models only), or press Esc. start the desired program. Try to enter the on -screen instructions. If you are turned on. Use the front-panel buttons to connect again later, or contact your ISP, and start automatically. Internet access Symptom Possible solution Internet programs do not plug a network cable into a telephone service line; From the Start screen, type c, and then select Control Panel. 2. If the antenna is enabled and that the speakers...
Troubleshooting and Maintenance Guide
Page 11
... was in this System Restore procedure before the software was installed on -screen instructions. To update a driver, select Update Driver, and then follow the on your problem: 1. You can also set restore points manually. Some features might not be due to software that are shipped without a version of Microsoft Windows. From the Start screen, type c, and then select Control Panel. 3. Software troubleshooting To repair software problems, try these methods: Updating device drivers Microsoft System Restore ● Turn the computer off...
... was in this System Restore procedure before the software was installed on -screen instructions. To update a driver, select Update Driver, and then follow the on your problem: 1. You can also set restore points manually. Some features might not be due to software that are shipped without a version of Microsoft Windows. From the Start screen, type c, and then select Control Panel. 3. Software troubleshooting To repair software problems, try these methods: Updating device drivers Microsoft System Restore ● Turn the computer off...
Troubleshooting and Maintenance Guide
Page 15
... DVD discs or a USB flash drive (one set of the screen to bring up the boot menu. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. Skip to choose between running System Recovery from hard drive, select media, and then click Next. 8. Under I need help immediately, click Factory Reset. 9. If you are prompted to step 7. 6. This image contains the operating system and software program files that are creating recovery discs, be created on your hard disk drive. It is normal for discs...
... DVD discs or a USB flash drive (one set of the screen to bring up the boot menu. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. Skip to choose between running System Recovery from hard drive, select media, and then click Next. 8. Under I need help immediately, click Factory Reset. 9. If you are prompted to step 7. 6. This image contains the operating system and software program files that are creating recovery discs, be created on your hard disk drive. It is normal for discs...
Troubleshooting and Maintenance Guide
Page 16
... to boot up from the list of blank discs needed to make it (for creating recovery media. If you are using a USB flash drive, the program will tell you run system recovery. 12 Chapter 3 System recovery The next time you the size of the drive required to continue. 3. Select Recovery Media Creation, select Create recovery media using blank DVD(s), and then select Next. 4. To create a recovery USB flash drive: 1. From the Start screen, type r, and then select Recovery Manager. If...
... to boot up from the list of blank discs needed to make it (for creating recovery media. If you are using a USB flash drive, the program will tell you run system recovery. 12 Chapter 3 System recovery The next time you the size of the drive required to continue. 3. Select Recovery Media Creation, select Create recovery media using blank DVD(s), and then select Next. 4. To create a recovery USB flash drive: 1. From the Start screen, type r, and then select Recovery Manager. If...