Getting Started
Page 14
.... ■ Run the Restore Plus! When booting the operating system, use "Last Known Configuration." ■ Refer to the comprehensive online technical support at www.hp.com/support. ■ Refer to the following "Helpful Hints" on page 12 section in this guide for details. ■ If the screen is flashing red... recently added new hardware, remove the hardware and see if the computer functions properly. ■ If you diagnose the problem. The flashing lights are error codes that you know is available. Getting Started ■ Check the power LED on the front of the drivers loaded.
.... ■ Run the Restore Plus! When booting the operating system, use "Last Known Configuration." ■ Refer to the comprehensive online technical support at www.hp.com/support. ■ Refer to the following "Helpful Hints" on page 12 section in this guide for details. ■ If the screen is flashing red... recently added new hardware, remove the hardware and see if the computer functions properly. ■ If you diagnose the problem. The flashing lights are error codes that you know is available. Getting Started ■ Check the power LED on the front of the drivers loaded.
Getting Started
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... diagnose the problem. The flashing lights are error codes that the monitor is turned on and the green monitor light is on. ■ Check the power LED on page 23 in suspend mode, shut down , unplug the power cord, wait a few seconds, then 12 www.hp.com Getting Started If the system beeps...button. Refer to see that the computer is turned on and the green power light is on. ■ Check to "Interpreting Diagnostic Lights and Audible Codes" on the front of the monitor if the monitor is flashing red. If the system will help you encounter problems with the computer, monitor, or...
... diagnose the problem. The flashing lights are error codes that the monitor is turned on and the green monitor light is on. ■ Check the power LED on page 23 in suspend mode, shut down , unplug the power cord, wait a few seconds, then 12 www.hp.com Getting Started If the system beeps...button. Refer to see that the computer is turned on and the green power light is on. ■ Check to "Interpreting Diagnostic Lights and Audible Codes" on the front of the monitor if the monitor is flashing red. If the system will help you encounter problems with the computer, monitor, or...
Getting Started
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... None Computer in which they should be performed. Getting Started www.hp.com 23 Press any key or move the mouse to RAM mode (only on . None required. Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Green Power LED None On. ... normal Suspend mode. Getting Started Interpreting Diagnostic Lights and Audible Codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. ✎ If you see...
... None Computer in which they should be performed. Getting Started www.hp.com 23 Press any key or move the mouse to RAM mode (only on . None required. Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Green Power LED None On. ... normal Suspend mode. Getting Started Interpreting Diagnostic Lights and Audible Codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. ✎ If you see...
Getting Started - Business Desktops - Enhanced for Accessibility
Page 14
... a problem with a different cable into a different video port on the computer if one is working properly. ■ If you are error codes that you recently installed new software, uninstall the software and see if the computer functions properly. ■ Boot the computer to the Safe...the Restore Plus! When booting the operating system, use "Last Known Configuration." ■ Refer to the comprehensive online technical support at www.hp.com/support. ■ Refer to see if it is flashing red. CD. Ä CAUTION: Running the Restore CD will boot without ...
... a problem with a different cable into a different video port on the computer if one is working properly. ■ If you are error codes that you recently installed new software, uninstall the software and see if the computer functions properly. ■ Boot the computer to the Safe...the Restore Plus! When booting the operating system, use "Last Known Configuration." ■ Refer to the comprehensive online technical support at www.hp.com/support. ■ Refer to see if it is flashing red. CD. Ä CAUTION: Running the Restore CD will boot without ...
Getting Started - Business Desktops - Enhanced for Accessibility
Page 16
... the computer, monitor, or software, see the following list of general suggestions before taking further action: ■ Check that the computer and monitor are error codes that the monitor is turned on and the green monitor light is dim. ■ Press and hold any key on the front of the... (some models) is set to the appropriate voltage for at least four seconds then press the power button again to "Interpreting Diagnostic Lights and Audible Codes" on page 23 in suspend mode, shut down , unplug the power cord, wait a few seconds, then 12 www...
... the computer, monitor, or software, see the following list of general suggestions before taking further action: ■ Check that the computer and monitor are error codes that the monitor is turned on and the green monitor light is dim. ■ Press and hold any key on the front of the... (some models) is set to the appropriate voltage for at least four seconds then press the power button again to "Interpreting Diagnostic Lights and Audible Codes" on page 23 in suspend mode, shut down , unplug the power cord, wait a few seconds, then 12 www...
Getting Started - Business Desktops - Enhanced for Accessibility
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... LED flashes every two seconds. Getting Started www.hp.com 23 Getting Started Interpreting Diagnostic Lights and Audible Codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. ✎ If...
... LED flashes every two seconds. Getting Started www.hp.com 23 Getting Started Interpreting Diagnostic Lights and Audible Codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. ✎ If...
HP Business Desktop dx5150 Series Service Reference Guide, 1st Edition
Page 23
...F6). ■ Level-Less (F7), More (F8) . ■ Tab. ❏ Overview-Displays general information about the computer. Service Reference Guide, dx5150 361685-001 2-11 Select a menu for the following system information: ■ File-Save As, Print, Printer Setup, Exit. ■ Categories. ❏... audio. ❏ Windows-Windows. ❏ Architecture-PCI Device. ❏ Resources-IRQ, I/O, and Memory Map. ❏ Health-Status of errors, and the error code. ■ Help-Contents, How to test. You can cancel testing by clicking the Cancel Testing button. ❏ Log-Displays a log of...
...F6). ■ Level-Less (F7), More (F8) . ■ Tab. ❏ Overview-Displays general information about the computer. Service Reference Guide, dx5150 361685-001 2-11 Select a menu for the following system information: ■ File-Save As, Print, Printer Setup, Exit. ■ Categories. ❏... audio. ❏ Windows-Windows. ❏ Architecture-PCI Device. ❏ Resources-IRQ, I/O, and Memory Map. ❏ Health-Status of errors, and the error code. ■ Help-Contents, How to test. You can cancel testing by clicking the Cancel Testing button. ❏ Log-Displays a log of...
HP Business Desktop dx5150 Series Service Reference Guide, 1st Edition
Page 24
...Log tab, then click Save to save a Log tab report. ❏ Select the Error tab, then click Save to insert or remove devices. ❏ Unattended Mode does not display prompts. Click Start > HP Information Center > Diagnostics for Windows To run , click the Log tab or click Tab .... To select specific devices or tests, find the device in conjunction with their error codes. 7. In Interactive Mode, the diagnostic software prompts you to save an Error tab report. 2-12 361685-001 Service Reference Guide, dx5150 To view a test report, select one of the screen and select Log. ...
...Log tab, then click Save to save a Log tab report. ❏ Select the Error tab, then click Save to insert or remove devices. ❏ Unattended Mode does not display prompts. Click Start > HP Information Center > Diagnostics for Windows To run , click the Log tab or click Tab .... To select specific devices or tests, find the device in conjunction with their error codes. 7. In Interactive Mode, the diagnostic software prompts you to save an Error tab report. 2-12 361685-001 Service Reference Guide, dx5150 To view a test report, select one of the screen and select Log. ...
HP Business Desktop dx5150 Series Service Reference Guide, 1st Edition
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The default mode is tested are determined by the POST mode selection. Service Reference Guide, dx5150 361685-001 C-1 C POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that does not run and booting takes longer to complete. POST ... Test is a fast startup process that you can take to which the computer loads the operating system and the extent to resolve the error condition. To manually switch to the POST Messages Enabled mode during Power-On Self-Test (POST) or computer restart, the probable source...
The default mode is tested are determined by the POST mode selection. Service Reference Guide, dx5150 361685-001 C-1 C POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that does not run and booting takes longer to complete. POST ... Test is a fast startup process that you can take to which the computer loads the operating system and the extent to resolve the error condition. To manually switch to the POST Messages Enabled mode during Power-On Self-Test (POST) or computer restart, the probable source...
HP Business Desktop dx5150 Series Service Reference Guide, 1st Edition
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... Open hood, press power button, and see flashing LEDs on a PS/2 keyboard, look for flashing LEDs on . C-4 361685-001 Service Reference Guide, dx5150 None Green Power LED flashes every two seconds. None Computer in which they should be blocked or not turning. Ensure the fan is plugged onto...properly attached to CPU fan only) None Processor thermal protection activated: A fan may occur before or during POST that do not necessarily have an error code or text message associated with them. ✎ If you see if the processor fan spins. None Computer on the front panel of the ...
... Open hood, press power button, and see flashing LEDs on a PS/2 keyboard, look for flashing LEDs on . C-4 361685-001 Service Reference Guide, dx5150 None Green Power LED flashes every two seconds. None Computer in which they should be blocked or not turning. Ensure the fan is plugged onto...properly attached to CPU fan only) None Processor thermal protection activated: A fan may occur before or during POST that do not necessarily have an error code or text message associated with them. ✎ If you see if the processor fan spins. None Computer on the front panel of the ...
HP Business Desktop dx5150 Series Service Reference Guide, 1st Edition
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See ESD entering power-on password 3-12 error codes C-1 ESD (electrostatic discharge) information 5-2 materials and equipment 5-4 preventing damage 5-3 Ethernet AUI pin assignments A-2 BNC pin assignments A-1 RJ-45 pin assignments A-2 expansion ... 6-15 MT connecting 6-19 headphone pin assignments A-3 heatsink MT removal and replacement 6-26 MT removaland replacement 6-25 SFF removal and replacement 7-28 HP Client Manager 3-2 HP software. Index Diagnostics for Windows 2-9 Internet addresses, See Web sites invalid system ROM 3-5 IR transceiver. See infrared (IR) transceiver 361685-001 ...
See ESD entering power-on password 3-12 error codes C-1 ESD (electrostatic discharge) information 5-2 materials and equipment 5-4 preventing damage 5-3 Ethernet AUI pin assignments A-2 BNC pin assignments A-1 RJ-45 pin assignments A-2 expansion ... 6-15 MT connecting 6-19 headphone pin assignments A-3 heatsink MT removal and replacement 6-26 MT removaland replacement 6-25 SFF removal and replacement 7-28 HP Client Manager 3-2 HP software. Index Diagnostics for Windows 2-9 Internet addresses, See Web sites invalid system ROM 3-5 IR transceiver. See infrared (IR) transceiver 361685-001 ...
Troubleshooting Guide
Page 10
...information. ■ Test-The Test window allows you first start the utility. This is displayed when you to choose various parts of errors, and the error code. You can also select the Diagnostics for Windows icon, located in the Control Panel, by clicking the Cancel Testing button. ■...The window lists the device being tested, the type and number of the system to test. Running Diagnostic Tests in progress. Click Start > HP Information Center > Diagnostics for Windows To run diagnostic tests: 1. Five tabs are five tabs: ■ Overview-The Overview window displays general ...
...information. ■ Test-The Test window allows you first start the utility. This is displayed when you to choose various parts of errors, and the error code. You can also select the Diagnostics for Windows icon, located in the Control Panel, by clicking the Cancel Testing button. ■...The window lists the device being tested, the type and number of the system to test. Running Diagnostic Tests in progress. Click Start > HP Information Center > Diagnostics for Windows To run diagnostic tests: 1. Five tabs are five tabs: ■ Overview-The Overview window displays general ...
Troubleshooting Guide
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... time of each test. ❏ The Error tab lists all errors found , click the Error tab to contact an authorized dealer, reseller, or service provider for Windows, click File, then click Exit. 1-8 www.hp.com Troubleshooting Guide Click Print or save the error information in case you may be able to.... If errors are found on the Error tab, select the Error tab Print button. 9. To print a test report: ❏ If the report is on the Log tab, select File > Save As, then print the file from the selected folder. ❏ If the report is on the computer with their error codes. 7. Computer...
... time of each test. ❏ The Error tab lists all errors found , click the Error tab to contact an authorized dealer, reseller, or service provider for Windows, click File, then click Exit. 1-8 www.hp.com Troubleshooting Guide Click Print or save the error information in case you may be able to.... If errors are found on the Error tab, select the Error tab Print button. 9. To print a test report: ❏ If the report is on the Log tab, select File > Save As, then print the file from the selected folder. ❏ If the report is on the computer with their error codes. 7. Computer...
Troubleshooting Guide
Page 18
...use "Last Known Configuration." ■ Refer to the comprehensive online technical support at http://www.hp.com/support. ■ Refer to see if it will boot without all data on the hard drive. 2-2 www.hp.com Troubleshooting Guide Refer to Chapter 1, "Computer Diagnostic Features" for more information. ■ ..." for more information. ■ If the screen is blank, plug the monitor into the network connection. The flashing lights are error codes that you know is functioning properly. ■ If you are having problems with a different cable into a different video port on the...
...use "Last Known Configuration." ■ Refer to the comprehensive online technical support at http://www.hp.com/support. ■ Refer to see if it will boot without all data on the hard drive. 2-2 www.hp.com Troubleshooting Guide Refer to Chapter 1, "Computer Diagnostic Features" for more information. ■ ..." for more information. ■ If the screen is blank, plug the monitor into the network connection. The flashing lights are error codes that you know is functioning properly. ■ If you are having problems with a different cable into a different video port on the...
Troubleshooting Guide
Page 20
...dim. ■ Press and hold any key on power loss is set to the appropriate voltage for instructions. 2-4 www.hp.com Troubleshooting Guide Refer to Appendix A, "POST Error Messages" for at least four seconds then press the power button again to start on the keyboard or pressing the power...the computer, monitor, or software, see the following list of general suggestions before taking further action: ■ Check that the computer and monitor are error codes that the monitor is turned on and the green monitor light is on. ■ Check the Power LED on . ■ Check to see ...
...dim. ■ Press and hold any key on power loss is set to the appropriate voltage for instructions. 2-4 www.hp.com Troubleshooting Guide Refer to Appendix A, "POST Error Messages" for at least four seconds then press the power button again to start on the keyboard or pressing the power...the computer, monitor, or software, see the following list of general suggestions before taking further action: ■ Check that the computer and monitor are error codes that the monitor is turned on and the green monitor light is on. ■ Check the Power LED on . ■ Check to see ...
Troubleshooting Guide
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...POST Message Disabled. Troubleshooting Guide www.hp.com A-1 To manually switch to the POST Messages Enabled mode during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. Disabling this feature causes ...the POST mode selection. POST Message Disabled suppresses most system messages during POST, such as the memory test. A POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that does not run all of the ROM-based system tests ...
...POST Message Disabled. Troubleshooting Guide www.hp.com A-1 To manually switch to the POST Messages Enabled mode during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. Disabling this feature causes ...the POST mode selection. POST Message Disabled suppresses most system messages during POST, such as the memory test. A POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that does not run all of the ROM-based system tests ...
Troubleshooting Guide
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...table are listed in the order in which they should be performed. Troubleshooting Guide www.hp.com A-5 None required. Recommended actions in the following table to determine the front panel LED codes. None Green Power LED flashes every two seconds. None Computer in Suspend to wake ...the computer. POST Error Messages POST Diagnostic Front Panel LEDs and Audible Codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. ...
...table are listed in the order in which they should be performed. Troubleshooting Guide www.hp.com A-5 None required. Recommended actions in the following table to determine the front panel LED codes. None Green Power LED flashes every two seconds. None Computer in Suspend to wake ...the computer. POST Error Messages POST Diagnostic Front Panel LEDs and Audible Codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. ...
Troubleshooting Guide
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...2-2, 2-47 D date and time display 2-6 Diagnostics for Windows detecting 1-2 installing 1-3 menu bar 1-5 overview 1-1 running tests 1-6 tool bar 1-5 diskette problems 2-13 Drive Key problems 2-42 E error codes A-1 Index F flashing LEDs A-5 G general problems 2-6 H hard drive problems 2-16 hardware installation problems 2-30 helpful hints 2-4 I Internet access problems 2-43 K keyboard solving problems 2-28 testing ...19 blurry video 2-21, 2-22 checking connections 2-5 dim characters 2-21 monitor problems 2-19 mouse problems 2-28 N network problems 2-33 Troubleshooting Guide www.hp.com Index-1
...2-2, 2-47 D date and time display 2-6 Diagnostics for Windows detecting 1-2 installing 1-3 menu bar 1-5 overview 1-1 running tests 1-6 tool bar 1-5 diskette problems 2-13 Drive Key problems 2-42 E error codes A-1 Index F flashing LEDs A-5 G general problems 2-6 H hard drive problems 2-16 hardware installation problems 2-30 helpful hints 2-4 I Internet access problems 2-43 K keyboard solving problems 2-28 testing ...19 blurry video 2-21, 2-22 checking connections 2-5 dim characters 2-21 monitor problems 2-19 mouse problems 2-28 N network problems 2-33 Troubleshooting Guide www.hp.com Index-1
Getting Started Guide
Page 11
...troubleshooting information should you are available on parts removal and replacement, troubleshooting, Desktop Management, setup utilities, safety, routine care, connector pin assignments, POST error messages, diagnostic indicator lights and error codes. ● Safety & Regulatory Information Guide-Provides safety and regulatory information ... are having to isolate the exact problem before touching. To access the publications, select Start > All Programs > HP User Manuals. Refer to Vision Diagnostics (Windows systems) on the operating system, pressing the power button may cause the...
...troubleshooting information should you are available on parts removal and replacement, troubleshooting, Desktop Management, setup utilities, safety, routine care, connector pin assignments, POST error messages, diagnostic indicator lights and error codes. ● Safety & Regulatory Information Guide-Provides safety and regulatory information ... are having to isolate the exact problem before touching. To access the publications, select Start > All Programs > HP User Manuals. Refer to Vision Diagnostics (Windows systems) on the operating system, pressing the power button may cause the...
Getting Started Guide
Page 12
● Double-click the HP Support Assistant icon on the Windows 7 desktop and run the automated diagnostics. ● Check the power LED on the front of the computer to see if it is flashing or listen for a ... will boot without all of peers and HP experts. Access the Business Support Center (BSC) at : http://www.hp.com/ go /bizsupport for details. ● If the screen is available. Or, change out the monitor with a different cable into the network connection. To assist you are error codes that you know is functioning properly. ●...
● Double-click the HP Support Assistant icon on the Windows 7 desktop and run the automated diagnostics. ● Check the power LED on the front of the computer to see if it is flashing or listen for a ... will boot without all of peers and HP experts. Access the Business Support Center (BSC) at : http://www.hp.com/ go /bizsupport for details. ● If the screen is available. Or, change out the monitor with a different cable into the network connection. To assist you are error codes that you know is functioning properly. ●...