Service Guide
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...51 Battery ...52 Webcam/microphone module 53 Optical drive ...55 TV tuner module ...57 RTC battery ...59 Memory module ...60 Hard drive ...62 WLAN module ...65 Switch cover and keyboard 69 Power button board ...73 Speaker assembly ...74 Bluetooth module ...75 Display assembly ...76 Top cover ...84 Modem module ...87 Audio/infrared board ...89 USB board ...90 System board ...92 TV tuner module cable ...94 Modem module cable ...95 Power connector cable ...96 Fan/heat sink assembly ...98 Processor ...102 5 Setup Utility Starting the Setup Utility ...104 Using the Setup Utility ...105 Changing...
...51 Battery ...52 Webcam/microphone module 53 Optical drive ...55 TV tuner module ...57 RTC battery ...59 Memory module ...60 Hard drive ...62 WLAN module ...65 Switch cover and keyboard 69 Power button board ...73 Speaker assembly ...74 Bluetooth module ...75 Display assembly ...76 Top cover ...84 Modem module ...87 Audio/infrared board ...89 USB board ...90 System board ...92 TV tuner module cable ...94 Modem module cable ...95 Power connector cable ...96 Fan/heat sink assembly ...98 Processor ...102 5 Setup Utility Starting the Setup Utility ...104 Using the Setup Utility ...105 Changing...
Service Guide
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... asked to log on to the QuickPlay software Help for more about your power settings, select Start > Control Panel > System and Maintenance > Power Options. ● Launches the QuickPlay program (for at least 5 seconds to turn on the computer. ● When the computer is on . Buttons, fingerprint reader, and speakers Item (1) (2) Component Speakers (2) Power button* (3) Media button (4) Volume mute button Description Produce sound. ● When the computer is off, press...
... asked to log on to the QuickPlay software Help for more about your power settings, select Start > Control Panel > System and Maintenance > Power Options. ● Launches the QuickPlay program (for at least 5 seconds to turn on the computer. ● When the computer is on . Buttons, fingerprint reader, and speakers Item (1) (2) Component Speakers (2) Power button* (3) Media button (4) Volume mute button Description Produce sound. ● When the computer is off, press...
Service Guide
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...: A wireless network must be set up in order to establish a wireless connection. (11) Fingerprint reader Allows a fingerprint logon to the user guides located in Help and Support. 10 Chapter 2 External component identification For information about changing factory settings, refer to Windows, instead of a password logon. *This table describes factory settings. Item Component Description (5) Volume scroll zone (6) Previous/rewind button Adjusts speaker volume. You can also tap the minus sign on the scroll zone to decrease volume...
...: A wireless network must be set up in order to establish a wireless connection. (11) Fingerprint reader Allows a fingerprint logon to the user guides located in Help and Support. 10 Chapter 2 External component identification For information about changing factory settings, refer to Windows, instead of a password logon. *This table describes factory settings. Item Component Description (5) Volume scroll zone (6) Previous/rewind button Adjusts speaker volume. You can also tap the minus sign on the scroll zone to decrease volume...
Service Guide
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... cable device, or a satellite device that receives standard or high-definition TV broadcasts. Connects a modem cable. Right-side components Item (1) (2) (3) (4) Component Optical drive light Optical drive USB ports (2) TV antenna jack (select models only) (5) RJ-11 (modem) jack (select models only) (6) Security cable slot (7) Power connector Function Blinking: The optical drive is designed to the computer. Connects an AC adapter. 14 Chapter 2 External component identification Reads optical discs and, on and off during routine operation. NOTE...
... cable device, or a satellite device that receives standard or high-definition TV broadcasts. Connects a modem cable. Right-side components Item (1) (2) (3) (4) Component Optical drive light Optical drive USB ports (2) TV antenna jack (select models only) (5) RJ-11 (modem) jack (select models only) (6) Security cable slot (7) Power connector Function Blinking: The optical drive is designed to the computer. Connects an AC adapter. 14 Chapter 2 External component identification Reads optical discs and, on and off during routine operation. NOTE...
Service Guide
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...an optional USB device. Connects an optional USB device. Supports the following optional digital card formats: Secure Digital (SD) Memory Card, MultiMediaCard (MMC), Memory Stick (MS), Memory Stick Pro (MSP), xD-Picture Card (XD), xD-Picture Card (XD) Type H, xD-Picture Card (XD) Type M. Left-side components Item (1) (2) Component External monitor port Expansion port 3 (3) RJ-45 (network) jack (4) HDMI port (5) eSATA/USB port (6) USB port (7) 1394 port (select models only) (8) Digital Media Slot light (9) Digital Media Slot (10) ExpressCard slot Function Connects...
...an optional USB device. Connects an optional USB device. Supports the following optional digital card formats: Secure Digital (SD) Memory Card, MultiMediaCard (MMC), Memory Stick (MS), Memory Stick Pro (MSP), xD-Picture Card (XD), xD-Picture Card (XD) Type H, xD-Picture Card (XD) Type M. Left-side components Item (1) (2) Component External monitor port Expansion port 3 (3) RJ-45 (network) jack (4) HDMI port (5) eSATA/USB port (6) USB port (7) 1394 port (select models only) (8) Digital Media Slot light (9) Digital Media Slot (10) ExpressCard slot Function Connects...
Service Guide
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The part number helps a service technician to determine what components and parts are needed. (4) Model description: This is the number needed to locate documents, drivers, and support for the computer. (5) Warranty period: Describes the duration of the computer. (2) Serial number (s/n): This is an alphanumeric identifier that may be needed when troubleshooting system problems. The service tag provides the following information: (1) Product name: This is unique to the front...
The part number helps a service technician to determine what components and parts are needed. (4) Model description: This is the number needed to locate documents, drivers, and support for the computer. (5) Warranty period: Describes the duration of the computer. (2) Serial number (s/n): This is an alphanumeric identifier that may be needed when troubleshooting system problems. The service tag provides the following information: (1) Product name: This is unique to the front...
Service Guide
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... computer on page 52). 5. All passwords and all external devices connected to the computer. Preliminary replacement requirements 49 Remove the battery (see RTC battery on the computer. Shut down through the operating system. 2. Connect AC power to the computer. 3. Unknown user password If the computer you are servicing has an unknown user password, follow these steps to clear the password. Disconnect the power from the computer by first unplugging...
... computer on page 52). 5. All passwords and all external devices connected to the computer. Preliminary replacement requirements 49 Remove the battery (see RTC battery on the computer. Shut down through the operating system. 2. Connect AC power to the computer. 3. Unknown user password If the computer you are servicing has an unknown user password, follow these steps to clear the password. Disconnect the power from the computer by first unplugging...
Service Guide
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Make special note of each product. (3) Part number/Product number (p/n): This number provides specific information about the product's hardware components. Service tag The service tag, affixed to the bottom of the warranty period for the computer. 50 Chapter 4 Removal and replacement procedures Component replacement procedures This chapter provides removal and replacement procedures. There are needed. (4) Model description: This is the number needed when troubleshooting system problems. The service tag provides the following...
Make special note of each product. (3) Part number/Product number (p/n): This number provides specific information about the product's hardware components. Service tag The service tag, affixed to the bottom of the warranty period for the computer. 50 Chapter 4 Removal and replacement procedures Component replacement procedures This chapter provides removal and replacement procedures. There are needed. (4) Model description: This is the number needed when troubleshooting system problems. The service tag provides the following...
Service Guide
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..., turn the computer on page 52). Shut down through the operating system. 2. Remove the memory module: 1. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.) 60 Chapter 4 Removal and replacement procedures The memory module compartment cover is off or in the Plastics Kit, spare part number 486793-001. 4. Remove the battery...
..., turn the computer on page 52). Shut down through the operating system. 2. Remove the memory module: 1. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.) 60 Chapter 4 Removal and replacement procedures The memory module compartment cover is off or in the Plastics Kit, spare part number 486793-001. 4. Remove the battery...
Service Guide
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... Before removing the modem module, follow these steps: 1. Top cover (see Display assembly on page 84). Modem module NOTE: The modem module spare part kits do not include a modem module cable. Disconnect all countries and regions except Australia and New Zealand For use only in Hibernation, turn the computer on page 62). Switch cover and keyboard (see Switch cover and keyboard on page 31 for use in all external devices connected to...
... Before removing the modem module, follow these steps: 1. Top cover (see Display assembly on page 84). Modem module NOTE: The modem module spare part kits do not include a modem module cable. Disconnect all countries and regions except Australia and New Zealand For use only in Hibernation, turn the computer on page 62). Switch cover and keyboard (see Switch cover and keyboard on page 31 for use in all external devices connected to...
Service Guide
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... locations for computer models equipped with graphics subsystems with all fan/heat sink assembly, system board, and processor spare part kits. Thermal paste is used on the processor (1) and the heat sink section (2) that services it may be thoroughly cleaned from side to side to the adhesive quality of the heat sink (5) that service them. Replacement thermal material is removed. Remove...
... locations for computer models equipped with graphics subsystems with all fan/heat sink assembly, system board, and processor spare part kits. Thermal paste is used on the processor (1) and the heat sink section (2) that services it may be thoroughly cleaned from side to side to the adhesive quality of the heat sink (5) that service them. Replacement thermal material is removed. Remove...
Service Guide
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... locking screw (1) one -half turn counterclockwise until you hear a click. 4. Lift the processor (2) straight up and remove it . NOTE: The gold triangle (3) on the processor must be aligned with AMD processors. Component replacement procedures 103 NOTE: Steps 1 and 2 apply only to computer models equipped with the triangle icon (4) embossed on the processor socket when you install...
... locking screw (1) one -half turn counterclockwise until you hear a click. 4. Lift the processor (2) straight up and remove it . NOTE: The gold triangle (3) on the processor must be aligned with AMD processors. Component replacement procedures 103 NOTE: Steps 1 and 2 apply only to computer models equipped with the triangle icon (4) embossed on the processor socket when you install...
Service Guide
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... ESC key for Startup Menu" message is displayed in the Setup Utility The following procedure explains how to select Exit > Exit Saving Changes, and then press enter. Use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. Restoring default settings in the lower-left corner of the screen, press esc. When the Startup Menu is already running , begin at step 1. or - Open the Setup Utility by turning on...
... ESC key for Startup Menu" message is displayed in the Setup Utility The following procedure explains how to select Exit > Exit Saving Changes, and then press enter. Use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. Restoring default settings in the lower-left corner of the screen, press esc. When the Startup Menu is already running , begin at step 1. or - Open the Setup Utility by turning on...
Service Guide
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... change the system time and date. ● View identification information about the computer. ● View specification information about the processor, memory size, system BIOS, and keyboard controller version (select models only). Card Reader/1394 Power Saving (select Enable/disable Card Reader/1394 Power Saving. NOTE: Some of Setup Utility options. Button Sound (select models only) Virtualization Technology Processor C4 State (select models only) LAN Power Saving (select models only) Enable/disable the capacitive button tapping sound. Enable/disable the processor C4 sleep...
... change the system time and date. ● View identification information about the computer. ● View specification information about the processor, memory size, system BIOS, and keyboard controller version (select models only). Card Reader/1394 Power Saving (select Enable/disable Card Reader/1394 Power Saving. NOTE: Some of Setup Utility options. Button Sound (select models only) Virtualization Technology Processor C4 State (select models only) LAN Power Saving (select models only) Enable/disable the capacitive button tapping sound. Enable/disable the processor C4 sleep...
Service Guide
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... on the hard drive. Select To do this ● Internal Network Adapter boot―Enable/disable boot from Internal Network Adapter. ● Boot Order―Set the boot order for: ◦ USB Floppy ◦ Internal CD/DVD ROM Drive ◦ Hard drive ◦ USB Diskette on Key ◦ USB Hard drive ◦ Network adapter Diagnostics menu Select To do this menu option is called the Primary Hard Disk Self Test. models only) Memory Test Run a diagnostic test on the system memory. 108 Chapter 5 Setup Utility NOTE: On models with two hard drives, this Hard Disk Self...
... on the hard drive. Select To do this ● Internal Network Adapter boot―Enable/disable boot from Internal Network Adapter. ● Boot Order―Set the boot order for: ◦ USB Floppy ◦ Internal CD/DVD ROM Drive ◦ Hard drive ◦ USB Diskette on Key ◦ USB Hard drive ◦ Network adapter Diagnostics menu Select To do this menu option is called the Primary Hard Disk Self Test. models only) Memory Test Run a diagnostic test on the system memory. 108 Chapter 5 Setup Utility NOTE: On models with two hard drives, this Hard Disk Self...
Service Guide
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NOTE: Certain restrictions and exclusions apply. Actual accessible capacity is less. Hard drive specifications 320-GB* 250-GB* 160-GB* 120-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm Width 70 mm Weight 101 g Interface type ATA-7 Transfer rate Synchronous (maximum) 100 MB/sec Security ATA security Seek times (typical read, including setting) 70 mm 101 g ATA-7 100...
NOTE: Certain restrictions and exclusions apply. Actual accessible capacity is less. Hard drive specifications 320-GB* 250-GB* 160-GB* 120-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm Width 70 mm Weight 101 g Interface type ATA-7 Transfer rate Synchronous (maximum) 100 MB/sec Security ATA security Seek times (typical read, including setting) 70 mm 101 g ATA-7 100...
Service Guide
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... 45 Card Reader Power Saving 107 carrying case, spare part numbers 34, 35 CAT5E cable, spare part number 34, 36 changing the Setup Utility language 105 chipset, product description 1 CMOS clearing 49 components bottom 16 buttons 9 display 7 fingerprint reader 9 front 13 keyboard 11 left-side 15 rear 14 right-side 14 speakers 9 top 7 TouchPad 12 computer feet locations 51 spare part number 51 computer specifications 109 connectors, service considerations 45 D Digital Media Slot 15 Digital Media Slot Light...
... 45 Card Reader Power Saving 107 carrying case, spare part numbers 34, 35 CAT5E cable, spare part number 34, 36 changing the Setup Utility language 105 chipset, product description 1 CMOS clearing 49 components bottom 16 buttons 9 display 7 fingerprint reader 9 front 13 keyboard 11 left-side 15 rear 14 right-side 14 speakers 9 top 7 TouchPad 12 computer feet locations 51 spare part number 51 computer specifications 109 connectors, service considerations 45 D Digital Media Slot 15 Digital Media Slot Light...
Service Guide
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... display switch 7 displaying system information 105 docking support, product description 5 drive light 13 drives boot order 107 preventing damage 45 DVD±RW and CD-RW Combo Drive precautions 45 removal 55 spare part numbers 22, 33, 38, 55 specifications 114 E electrostatic discharge 46 eSATA/USB port 15 esc key 11 Ethernet, product description 4 exiting the Setup Utility 106 expansion port 3 15 ExpressCard slot 15 ExpressCard slot bezel, illustrated 30 external media cards, product description 5 external monitor port location 15...
... display switch 7 displaying system information 105 docking support, product description 5 drive light 13 drives boot order 107 preventing damage 45 DVD±RW and CD-RW Combo Drive precautions 45 removal 55 spare part numbers 22, 33, 38, 55 specifications 114 E electrostatic discharge 46 eSATA/USB port 15 esc key 11 Ethernet, product description 4 exiting the Setup Utility 106 expansion port 3 15 ExpressCard slot 15 ExpressCard slot bezel, illustrated 30 external media cards, product description 5 external monitor port location 15...
Service Guide
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... language support 107 left-side components 15 lights battery 13 Digital Media Slot 15 drive 13 optical drive 14 power 13 M mass storage devices, spare part numbers 32 media button 9 memory map specifications 123, 124, 125 memory module product description 2 removal 60 spare part numbers 22, 39, 60 memory module compartment 16 memory module compartment cover illustrated 30 removal 60 memory test 108 microphone locations 8 product description 4 microphone jack location 13 pin assignments 147 Mini Card module compartment 16 Mini Card module compartment cover ilustrated 30 removal 57 model...
... language support 107 left-side components 15 lights battery 13 Digital Media Slot 15 drive 13 optical drive 14 power 13 M mass storage devices, spare part numbers 32 media button 9 memory map specifications 123, 124, 125 memory module product description 2 removal 60 spare part numbers 22, 39, 60 memory module compartment 16 memory module compartment cover illustrated 30 removal 60 memory test 108 microphone locations 8 product description 4 microphone jack location 13 pin assignments 147 Mini Card module compartment 16 Mini Card module compartment cover ilustrated 30 removal 57 model...
Service Guide
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... spare part numbers 20, 38, 39, 102 Processor C4 State 107 product description audio 4 chipset 1 display panel 2 docking support 5 Ethernet 4 external media cards 5 graphics 2 hard drives 3 keyboard 6 memory module 2 microphone 4 modem 4 operating system 6 optical drives 3 pointing device 6 ports 5 power requirements 6 processors 1 product name 1 security 6 serviceability 6 TV tuner 5 webcam 4 wireless 4 product name 1 R rear components 14 recovering a program or driver 142 recovering from the dedicated recovery partition 146 recovering from the recovery discs 146 recovery 146 recovery discs...
... spare part numbers 20, 38, 39, 102 Processor C4 State 107 product description audio 4 chipset 1 display panel 2 docking support 5 Ethernet 4 external media cards 5 graphics 2 hard drives 3 keyboard 6 memory module 2 microphone 4 modem 4 operating system 6 optical drives 3 pointing device 6 ports 5 power requirements 6 processors 1 product name 1 security 6 serviceability 6 TV tuner 5 webcam 4 wireless 4 product name 1 R rear components 14 recovering a program or driver 142 recovering from the dedicated recovery partition 146 recovering from the recovery discs 146 recovery 146 recovery discs...