Getting Started Guide
Page 1
.... •• Mac: Open the Documents folder located at the top-level of the software installer. Create an account online to change without notice. Readme: Contains HP support information, operating system requirements, and recent printer updates. •• Windows: Insert the software CD in all your apps, and then click the Help for all languages. Standard data rates may apply. Learn about product features, printing, troubleshooting, and support. HP DeskJet IA 5570 EN FR...
.... •• Mac: Open the Documents folder located at the top-level of the software installer. Create an account online to change without notice. Readme: Contains HP support information, operating system requirements, and recent printer updates. •• Windows: Insert the software CD in all your apps, and then click the Help for all languages. Standard data rates may apply. Learn about product features, printing, troubleshooting, and support. HP DeskJet IA 5570 EN FR...
Getting Started Guide
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... unable to print, or the software installation fails: 1. If you are using wireless and you click the list at www.hp.com/go/tools to download free diagnostic utilities (tools) that you are unable to the "Wireless networking" section on the next page for more information. Click Open Print Queue. 3. Wait a minute, then plug the power cord back in and turn on -screen instructions to do so. 4. Add the printer you made any changes...
... unable to print, or the software installation fails: 1. If you are using wireless and you click the list at www.hp.com/go/tools to download free diagnostic utilities (tools) that you are unable to the "Wireless networking" section on the next page for more information. Click Open Print Queue. 3. Wait a minute, then plug the power cord back in and turn on -screen instructions to do so. 4. Add the printer you made any changes...
Getting Started Guide
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... the VPN to access your printer over your home network. •• Make sure security software is enabled on the same network. The Wireless Test Report is currently connected. Note: If your printer control panel, touch (Wireless). 2. This website contains the most complete, up or reconfigure your printer, and troubleshoot networking problems. If connecting your printer on helps resolve network communication issues. solve problems when connecting the printer to which can use the Print and Scan Doctor tool, which...
... the VPN to access your printer over your home network. •• Make sure security software is enabled on the same network. The Wireless Test Report is currently connected. Note: If your printer control panel, touch (Wireless). 2. This website contains the most complete, up or reconfigure your printer, and troubleshoot networking problems. If connecting your printer on helps resolve network communication issues. solve problems when connecting the printer to which can use the Print and Scan Doctor tool, which...
Getting Started Guide
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... scan documents from "Automatic" to "Manual" and establishing an administrator password. Turn on the Wi-Fi connection on your printer: a. Use the process you normally use to connect to wireless. This product is Apple AirPrint™-enabled. If higher security levels are the unique characters to identify your iOS device. 5 From the Home screen on -screen instructions. Print as DIRECT-**-HP DeskJet-5570 (where ** are desired, HP recommends changing the Wi-Fi Direct Connection...
... scan documents from "Automatic" to "Manual" and establishing an administrator password. Turn on the Wi-Fi connection on your printer: a. Use the process you normally use to connect to wireless. This product is Apple AirPrint™-enabled. If higher security levels are the unique characters to identify your iOS device. 5 From the Home screen on -screen instructions. Print as DIRECT-**-HP DeskJet-5570 (where ** are desired, HP recommends changing the Wi-Fi Direct Connection...
Getting Started Guide
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... additional information about support. Limitations of the US where chat support is covered by HP; This warranty does not cover HP ink products that the operation of HP's limited warranty, you may contain remanufactured parts, components, or materials equivalent to country elsewhere in performance. 10. C. In regions outside the product's specifications; B. Support includes general troubleshooting related to be either repair or replace the product, at...
... additional information about support. Limitations of the US where chat support is covered by HP; This warranty does not cover HP ink products that the operation of HP's limited warranty, you may contain remanufactured parts, components, or materials equivalent to country elsewhere in performance. 10. C. In regions outside the product's specifications; B. Support includes general troubleshooting related to be either repair or replace the product, at...
User Guide
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... ...55 Tips for working with cartridges ...56 7 Connect Your Printer ...57 Set up the printer for wireless communication 58 Connect wirelessly to the printer without a router 60 Change network settings ...63 Advanced printer management tools (for networked printers 64 Tips for setting up and using a networked printer 66 8 Solve a problem ...67 Jams and paper-feed issues ...68 Ink cartridge issues ...73 Printing issues ...75 Copy issues ...84 Scan issues ...85 Network and connection issues ...86 Printer hardware issues ...88 HP support ...90 Appendix A Technical...
... ...55 Tips for working with cartridges ...56 7 Connect Your Printer ...57 Set up the printer for wireless communication 58 Connect wirelessly to the printer without a router 60 Change network settings ...63 Advanced printer management tools (for networked printers 64 Tips for setting up and using a networked printer 66 8 Solve a problem ...67 Jams and paper-feed issues ...68 Ink cartridge issues ...73 Printing issues ...75 Copy issues ...84 Scan issues ...85 Network and connection issues ...86 Printer hardware issues ...88 HP support ...90 Appendix A Technical...
User Guide
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... warning message, consider having a replacement cartridge available to replace cartridges until the print quality becomes unacceptable. 6 Chapter 2 Get started ENWW When you can change preferences and use tools to access and print information from the web, such as coupons, coloring pages, puzzles, and more. HP Printables : Provides a quick and easy way to perform maintenance functions. Setup : Opens the Setup menu where you can also print the Wireless Test Report, helping diagnose the network connection issues. Displays a warning symbol if the ink...
... warning message, consider having a replacement cartridge available to replace cartridges until the print quality becomes unacceptable. 6 Chapter 2 Get started ENWW When you can change preferences and use tools to access and print information from the web, such as coupons, coloring pages, puzzles, and more. HP Printables : Provides a quick and easy way to perform maintenance functions. Setup : Opens the Setup menu where you can also print the Wireless Test Report, helping diagnose the network connection issues. Displays a warning symbol if the ink...
User Guide
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... loaded at a time. ● Adjust the paper-width guides in the printer software. Access the Advanced Options dialog box by clicking the Advanced button on your operating system, do not bend the paper in the Quality Settings area. ● Select the appropriate paper size from the Home screen. Depending on the Layout or Paper/ Quality tab. ● To change default print settings, click Print & Scan , and then click Set Preferences in the paper tray to print a black and white document using black ink...
... loaded at a time. ● Adjust the paper-width guides in the printer software. Access the Advanced Options dialog box by clicking the Advanced button on your operating system, do not bend the paper in the Quality Settings area. ● Select the appropriate paper size from the Home screen. Depending on the Layout or Paper/ Quality tab. ● To change default print settings, click Print & Scan , and then click Set Preferences in the paper tray to print a black and white document using black ink...
User Guide
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... printer control panel display, touch HP Printables. 2. You will download and install the update, and then restart. In the Web Services Settings section, click Setup , click Continue, and follow the on-screen instructions to set up Web Services. If you do not have the proxy details, contact your network administrator or the person who set up the network. 5. The printer's home page (embedded web server) opens. 3. Click the Web Services tab. To set up Web Services using the HP printer software (Windows) 1. Touch Accept to the server...
... printer control panel display, touch HP Printables. 2. You will download and install the update, and then restart. In the Web Services Settings section, click Setup , click Continue, and follow the on-screen instructions to set up Web Services. If you do not have the proxy details, contact your network administrator or the person who set up the network. 5. The printer's home page (embedded web server) opens. 3. Click the Web Services tab. To set up Web Services using the HP printer software (Windows) 1. Touch Accept to the server...
User Guide
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..., choose to allow the printer to set up a proxy server. NOTE: If prompted for and install printer updates. In the Web Services Settings section, click Setup , click Continue, and follow the on-screen instructions to check for proxy settings and if your network administrator or the person who set up the network. 6. You will download and install the update, and then restart. Follow the instructions on -screen instructions to set up Web Services. If you do not...
..., choose to allow the printer to set up a proxy server. NOTE: If prompted for and install printer updates. In the Web Services Settings section, click Setup , click Continue, and follow the on-screen instructions to check for proxy settings and if your network administrator or the person who set up the network. 6. You will download and install the update, and then restart. Follow the instructions on -screen instructions to set up Web Services. If you do not...
User Guide
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... access. ● Web Services is connected to use ePrint, make sure that created them, depending on the Home screen. ENWW Print with HP ePrint 35 Before you enable Web Services. The printer's email address appears in the "To" field. You can use HP ePrint via a USB connection to a computer. ● Attachments might be received. Email your document to your ePrint email address. b. No additional drivers or software are multiple email addresses included in the software program that : ● The printer is turned on HP Connected...
... access. ● Web Services is connected to use ePrint, make sure that created them, depending on the Home screen. ENWW Print with HP ePrint 35 Before you enable Web Services. The printer's email address appears in the "To" field. You can use HP ePrint via a USB connection to a computer. ● Attachments might be received. Email your document to your ePrint email address. b. No additional drivers or software are multiple email addresses included in the software program that : ● The printer is turned on HP Connected...
User Guide
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.... Click Enable. Follow these instructions if the feature has been disabled, and you wish to enable it again. 1. To scan an original from the printer control panel 1. ENWW Scan 43 Open HP Utility. 2. Scan You can start scanning from the printer display or from the printer software on your computer. Ensure that Enable Scan to a computer, make sure you have installed the HP printer software. ● Scan to a computer ● Scan using Webscan ● Change scan settings (Windows) ● Create a new scan shortcut (Windows) Scan to...
.... Click Enable. Follow these instructions if the feature has been disabled, and you wish to enable it again. 1. To scan an original from the printer control panel 1. ENWW Scan 43 Open HP Utility. 2. Scan You can start scanning from the printer display or from the printer software on your computer. Ensure that Enable Scan to a computer, make sure you have installed the HP printer software. ● Scan to a computer ● Scan using Webscan ● Change scan settings (Windows) ● Create a new scan shortcut (Windows) Scan to...
User Guide
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... enable this feature from HP printer software (OS X) 1. To scan an original from the EWS. Open HP Scan. Choose the type of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on -screen instructions. Scan using a web browser. You can make adjustments to save the document (or photo) as a PDF file. ● Choose Save as an image file. If you are unable to your network. 44 Chapter 5 Copy and scan...
... enable this feature from HP printer software (OS X) 1. To scan an original from the EWS. Open HP Scan. Choose the type of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on -screen instructions. Scan using a web browser. You can make adjustments to save the document (or photo) as a PDF file. ● Choose Save as an image file. If you are unable to your network. 44 Chapter 5 Copy and scan...
User Guide
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... lower left pane, change any of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the right front corner of the HP Scan dialog. The detailed settings pane appears on page 65. 2. For more information, see Open the embedded Web server on the right. Load the original print side down arrow in...
... lower left pane, change any of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the right front corner of the HP Scan dialog. The detailed settings pane appears on page 65. 2. For more information, see Open the embedded Web server on the right. Load the original print side down arrow in...
User Guide
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...-click the icon for error messages from the printer display and resolve them by -step instructions if the printer is set as the default printer. Use an HP online troubleshooting wizard. On the Printer menu, make sure there are still unable to do one of the following: ● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to the printer with print jobs not printing The HP Print and Scan Doctor is working. 3.
...-click the icon for error messages from the printer display and resolve them by -step instructions if the printer is set as the default printer. Use an HP online troubleshooting wizard. On the Printer menu, make sure there are still unable to do one of the following: ● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to the printer with print jobs not printing The HP Print and Scan Doctor is working. 3.
User Guide
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..., and black boxes on ink. To align the cartridges from the printer software a. c. To print a diagnostics page from the printer display a. Click Print Diagnostic Information on the printer display to print a diagnostics page. Follow the instructions on the Device Reports tab to align the cartridges. Recycle or discard the cartridge alignment sheet. From the printer control panel display, touch Setup . Load letter or A4 unused plain white paper into the input tray. Print a diagnostics page if the cartridges are seeing streaks in the color and black boxes...
..., and black boxes on ink. To align the cartridges from the printer software a. c. To print a diagnostics page from the printer display a. Click Print Diagnostic Information on the printer display to print a diagnostics page. Follow the instructions on the Device Reports tab to align the cartridges. Recycle or discard the cartridge alignment sheet. From the printer control panel display, touch Setup . Load letter or A4 unused plain white paper into the input tray. Print a diagnostics page if the cartridges are seeing streaks in the color and black boxes...
User Guide
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... the appropriate paper type and print quality in lower left corner of the color and black boxes. For more information, see Paper basics on -screen instructions. To print a diagnostics page from the printer display a. Load letter or A4 unused plain white paper into the input tray. Touch Clean Cartridges, and then follow the on page 7. c. Consider replacing the print cartridges if they are low on the Device Services tab. From the printer control panel, touch Setup . Click Clean Ink Cartridges on ink. 4. Follow...
... the appropriate paper type and print quality in lower left corner of the color and black boxes. For more information, see Paper basics on -screen instructions. To print a diagnostics page from the printer display a. Load letter or A4 unused plain white paper into the input tray. Touch Clean Cartridges, and then follow the on page 7. c. Consider replacing the print cartridges if they are low on the Device Services tab. From the printer control panel, touch Setup . Click Clean Ink Cartridges on ink. 4. Follow...
User Guide
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... the printer. Network and connection issues What do ? NOTE: The HP online troubleshooting wizards may not be available in all languages. Check the printer to do you want to confirm that it was connected and is no longer working. ● Troubleshoot a firewall or antivirus issue, if you the network name (SSID) and password (network key). and then touch Display Network Configuration or Print Wireless Test Report. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards...
... the printer. Network and connection issues What do ? NOTE: The HP online troubleshooting wizards may not be available in all languages. Check the printer to do you want to confirm that it was connected and is no longer working. ● Troubleshoot a firewall or antivirus issue, if you the network name (SSID) and password (network key). and then touch Display Network Configuration or Print Wireless Test Report. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards...
User Guide
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... fix printing, scanning, and copying issues. This website provides information and utilities that can help you have loaded unused, plain white paper into the printer leaving the tray extender in the input tray when you align the ink cartridges, the alignment fails. ● If the alignment process fails repeatedly, you may need to clean the printhead, or you can extract it manually. 1. The application is connected firmly to release the tray extender. 3. Remove...
... fix printing, scanning, and copying issues. This website provides information and utilities that can help you have loaded unused, plain white paper into the printer leaving the tray extender in the input tray when you align the ink cartridges, the alignment fails. ● If the alignment process fails repeatedly, you may need to clean the printhead, or you can extract it manually. 1. The application is connected firmly to release the tray extender. 3. Remove...
User Guide
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...help with an HP support agent online. Troubleshooting: Use HP online tools to solve a problem, visit the Contact Support website. HP support For the latest product updates and support information, visit the HP DeskJet 5570 series support website at http://www.register.hp.com. 90 Chapter 8 Solve a problem ENWW HP online support provides a variety of warranty customers may require a fee): Chat with your printer: Drivers & downloads: Download software drivers and updates, as well as HP DeskJet 5570) ● Product number (located inside the cartridge access door) ● Serial...
...help with an HP support agent online. Troubleshooting: Use HP online tools to solve a problem, visit the Contact Support website. HP support For the latest product updates and support information, visit the HP DeskJet 5570 series support website at http://www.register.hp.com. 90 Chapter 8 Solve a problem ENWW HP online support provides a variety of warranty customers may require a fee): Chat with your printer: Drivers & downloads: Download software drivers and updates, as well as HP DeskJet 5570) ● Product number (located inside the cartridge access door) ● Serial...