Service Manual
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Throughout this Manual HP DesignJet CP Series Printers A small arrow ' is used to indicate other parts of the Service Manual or User's Guide where you can find information related to DesignJets 2800CP/3800CP. Therefore, all information applicable to the DesignJets 2000CP/3000CP will be referred to as the HP DesignJet CP Series Printers. ii Using this Manual, these printers, refer to...
Throughout this Manual HP DesignJet CP Series Printers A small arrow ' is used to indicate other parts of the Service Manual or User's Guide where you can find information related to DesignJets 2800CP/3800CP. Therefore, all information applicable to the DesignJets 2000CP/3000CP will be referred to as the HP DesignJet CP Series Printers. ii Using this Manual, these printers, refer to...
Service Manual
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Contents Using this Manual ii Safety Symbols x 1 Troubleshooting Which Firmware relates to which Ink system 1-2 How do I Check the Hard Disk Drive Version? (Only applicable to HP DesignJet 2500CP/3500CP 1-2 Is the Printer Using the Latest Firmware Revision 1-2 How do I upgrade the Firmware Revision on the Flash SIMM 1-3...12 What is the Ink System 1-13 How Do I Troubleshoot the Ink System 1-13 Does the Customer have Mid-Print Refill Problems in HP DesignJets 3500CP/3000CP 1-15 How Do I Clean the Electrical Contacts 1-17 How Do I Print some of the Internal Prints 1-18 The Service Print...
Contents Using this Manual ii Safety Symbols x 1 Troubleshooting Which Firmware relates to which Ink system 1-2 How do I Check the Hard Disk Drive Version? (Only applicable to HP DesignJet 2500CP/3500CP 1-2 Is the Printer Using the Latest Firmware Revision 1-2 How do I upgrade the Firmware Revision on the Flash SIMM 1-3...12 What is the Ink System 1-13 How Do I Troubleshoot the Ink System 1-13 Does the Customer have Mid-Print Refill Problems in HP DesignJets 3500CP/3000CP 1-15 How Do I Clean the Electrical Contacts 1-17 How Do I Print some of the Internal Prints 1-18 The Service Print...
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...the like , which normally includes all of the product. C A U T I ĂNĂG The WARNING sign denotes a hazard. x Contents HP DesignJet CP Series Printers It calls attention to an operating procedure, practice, or the like , which, if not correctly performed or adhered to cut yourself ...on the encoder strip inside the plotter. Protective conductor terminal. Used for the user to refer to the instruction manual in order to protect against damage to the instrument. Alternating current Direct current Alternating or direct current WĂAĂRĂN...
...the like , which normally includes all of the product. C A U T I ĂNĂG The WARNING sign denotes a hazard. x Contents HP DesignJet CP Series Printers It calls attention to an operating procedure, practice, or the like , which, if not correctly performed or adhered to cut yourself ...on the encoder strip inside the plotter. Protective conductor terminal. Used for the user to refer to the instruction manual in order to protect against damage to the instrument. Alternating current Direct current Alternating or direct current WĂAĂRĂN...
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...is the component/assembly that you should NOT replace it. D Additional comments about to replace, just to the HP Response Center or the nearest HP Support Office. If possible, always perform a Service Test on that component/assembly passes, you are about the ...the printer. D The Service Print (Utilities / Service Tests). D The Current configuration sheet. Troubleshooting HP DesignJet CP Series Printers 1-7 If you have an error code which is not documented in this Service Manual or you ? D The complete error number. D Which firmware revision the printer is using . ...
...is the component/assembly that you should NOT replace it. D Additional comments about to replace, just to the HP Response Center or the nearest HP Support Office. If possible, always perform a Service Test on that component/assembly passes, you are about the ...the printer. D The Service Print (Utilities / Service Tests). D The Current configuration sheet. Troubleshooting HP DesignJet CP Series Printers 1-7 If you have an error code which is not documented in this Service Manual or you ? D The complete error number. D Which firmware revision the printer is using . ...
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... not documented in this Service Manual or you cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office. System Error Codes System error codes are hexa-decimal based numbers generally caused by you? D Additional comments about the usage, the setting, etc.. 2-2 HP DesignJet CP Series Printers System Error...
... not documented in this Service Manual or you cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office. System Error Codes System error codes are hexa-decimal based numbers generally caused by you? D Additional comments about the usage, the setting, etc.. 2-2 HP DesignJet CP Series Printers System Error...
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... packages) (HP DesignJet 3500CP/3000CP) German Software Application Notes (graphics packages) (HP DesignJet 3500CP/3000CP) Italian Software Application Notes (graphics packages) (HP DesignJet 3500CP/3000CP) Spanish Software Application Notes (graphics packages) (HP DesignJet 3500CP/3000CP) HP-GL/2 and RTL Programmer's Reference Guide (English) The product Comparison Guide for HP-GL/2 and HP RTL Peripherals (English) PJL Technical Reference Manual (English) HP DesignJet CP Series...
... packages) (HP DesignJet 3500CP/3000CP) German Software Application Notes (graphics packages) (HP DesignJet 3500CP/3000CP) Italian Software Application Notes (graphics packages) (HP DesignJet 3500CP/3000CP) Spanish Software Application Notes (graphics packages) (HP DesignJet 3500CP/3000CP) HP-GL/2 and RTL Programmer's Reference Guide (English) The product Comparison Guide for HP-GL/2 and HP RTL Peripherals (English) PJL Technical Reference Manual (English) HP DesignJet CP Series...
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... Remove the following 1. Manually slide the carriage assembly to the printer. This can be done by turning the service station motor gear (item 2), the screw can be necessary to move the head cleaner holders to the primer removal procedure ' page 8-29. 8-26 HP DesignJet CP Series Printers Removal ... the right Note: To remove the primer assembly from the Service Station Interconnect PCA. 5. Right Hand Cover ' page 8-21. 3. Note for HP DesignJets 3500CP/3000CP: Make sure you . Remove the ink delivery system (Refer to figure 8 ' page 8-28 Removal of the Service Station Flag. ...
... Remove the following 1. Manually slide the carriage assembly to the printer. This can be done by turning the service station motor gear (item 2), the screw can be necessary to move the head cleaner holders to the primer removal procedure ' page 8-29. 8-26 HP DesignJet CP Series Printers Removal ... the right Note: To remove the primer assembly from the Service Station Interconnect PCA. 5. Right Hand Cover ' page 8-21. 3. Note for HP DesignJets 3500CP/3000CP: Make sure you . Remove the ink delivery system (Refer to figure 8 ' page 8-28 Removal of the Service Station Flag. ...
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...Remove the service station interconnect PCA from underneath the service station assembly by releasing it out. 6. Remove the primer assembly. 8-29 HP DesignJet CP Series Printers Removal and Installation Window and Top Cover ' page 8-15. 2. Disconnect the 4 tubes (item 1) from a ...2) securing the Primer Assembly (item 3) to the middle of the printer. 3. Manually slide the carriage assembly to the service station assembly (item 4). 9. Refer to HP DesignJets 2500CP/2000CP) NOTE FOR HP DESIGNJETS 3500CP/3000CP: IF THE PRIMER ASSEMBLY FAILS, YOU MUST REPLACE THE COMPLETE SERVICE STATION...
...Remove the service station interconnect PCA from underneath the service station assembly by releasing it out. 6. Remove the primer assembly. 8-29 HP DesignJet CP Series Printers Removal and Installation Window and Top Cover ' page 8-15. 2. Disconnect the 4 tubes (item 1) from a ...2) securing the Primer Assembly (item 3) to the middle of the printer. 3. Manually slide the carriage assembly to the service station assembly (item 4). 9. Refer to HP DesignJets 2500CP/2000CP) NOTE FOR HP DESIGNJETS 3500CP/3000CP: IF THE PRIMER ASSEMBLY FAILS, YOU MUST REPLACE THE COMPLETE SERVICE STATION...
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... 8-21. 3. Top Cover and Window ' page 8-15. 9. Secure the magnetic core (item 1) to the encoder grounding with a T-15 screw (item 5). 5. Manually slide the carriage assembly along the printer. Install the power cable and turn the printer on the Y-axis tensioner holder (item 8), then secure with a cable... 3. Install the encoder spring (item 9) into the Y-axis motor assembly (item 4) by sliding it at the ends only. Removal and Installation HP DesignJet CP Series Printers 8-33 Install the following procedure, the encoder strip (item 6) has sharp edges and could cause injury.
... 8-21. 3. Top Cover and Window ' page 8-15. 9. Secure the magnetic core (item 1) to the encoder grounding with a T-15 screw (item 5). 5. Manually slide the carriage assembly along the printer. Install the power cable and turn the printer on the Y-axis tensioner holder (item 8), then secure with a cable... 3. Install the encoder spring (item 9) into the Y-axis motor assembly (item 4) by sliding it at the ends only. Removal and Installation HP DesignJet CP Series Printers 8-33 Install the following procedure, the encoder strip (item 6) has sharp edges and could cause injury.
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...Remove the trailing cable from the trailing cable holder (item 3). 6. Remove the trailing cable from the trailing cable carriage clamp (item 2). 5. Manually slide the carriage assembly to figure 12 ' page 8-38 Removal WARNING Switch off the printer and remove the power cord. 1. J3 MISC 2.... through the ferrite (item 7) at the rear of the printer (item 6). 9. Trailing Cable Refer to the center of the printer. 8-36 HP DesignJet CP Series Printers Removal and Installation Electronics Module ' page 8-6. 2. Pull the trailing cable through a hole in the Y-axis assembly (item 4). ...
...Remove the trailing cable from the trailing cable holder (item 3). 6. Remove the trailing cable from the trailing cable carriage clamp (item 2). 5. Manually slide the carriage assembly to figure 12 ' page 8-38 Removal WARNING Switch off the printer and remove the power cord. 1. J3 MISC 2.... through the ferrite (item 7) at the rear of the printer (item 6). 9. Trailing Cable Refer to the center of the printer. 8-36 HP DesignJet CP Series Printers Removal and Installation Electronics Module ' page 8-6. 2. Pull the trailing cable through a hole in the Y-axis assembly (item 4). ...
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... the next step to avoid losing the spring. 2. Right Hand Cover ' page 8-21. 3. Remove the carriage assembly ' page 8-42 7. Removal and Installation HP DesignJet CP Series Printers 8-39 Y-Axis Belt Refer to be performed if the Y-axis belt is being REPLACED by releasing it click into place, carefully remove...page 8-41 Removal WARNING Switch off the printer and remove the power cord. 1. To release the tension on the Y-axis belt (item 3), manually squeeze the spring (item 1) using the tensioner wedge clip (item 4) until you hear it from the Y-axis motor pulley (item 5). 4.
... the next step to avoid losing the spring. 2. Right Hand Cover ' page 8-21. 3. Remove the carriage assembly ' page 8-42 7. Removal and Installation HP DesignJet CP Series Printers 8-39 Y-Axis Belt Refer to be performed if the Y-axis belt is being REPLACED by releasing it click into place, carefully remove...page 8-41 Removal WARNING Switch off the printer and remove the power cord. 1. To release the tension on the Y-axis belt (item 3), manually squeeze the spring (item 1) using the tensioner wedge clip (item 4) until you hear it from the Y-axis motor pulley (item 5). 4.
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... left hand side chassis, it may be done by sliding it up and to the left . 6. Remove the ink delivery system (Refer to manually raise the elevator assembly. Remove the top half of the elevator assembly. 4. Loosen the three T-20 screws (item 2) securing the elevator assembly...and pulling it from two retaining clips at the bottom rear of the elevator assembly (item 3) by releasing it towards you. 8-52 HP DesignJet CP Series Printers Removal and Installation Disconnect the elevator stepper motor cable from position J9 ELEV STEPPER on the refill interconnect PCA and release...
... left hand side chassis, it may be done by sliding it up and to the left . 6. Remove the ink delivery system (Refer to manually raise the elevator assembly. Remove the top half of the elevator assembly. 4. Loosen the three T-20 screws (item 2) securing the elevator assembly...and pulling it from two retaining clips at the bottom rear of the elevator assembly (item 3) by releasing it towards you. 8-52 HP DesignJet CP Series Printers Removal and Installation Disconnect the elevator stepper motor cable from position J9 ELEV STEPPER on the refill interconnect PCA and release...
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... wheel assemblies (item 2) by pushing together the retaining clips and pulling them off Installation 1. Perform D11 Bail Service Test ' page 4-25 8-58 HP DesignJet CP Series Printers Removal and Installation Lifting up the bail assembly (item 1), push both the plastic arms at the end of the bail assembly together... right hand side chassis. 4. Remove the right side of the bail arm first and then the left and right hand side chassis. 3. Manually move the drive roller around. 5. Note: If the mark encoder which is glued to the drive roller obstructs the removal of the bail assembly...
... wheel assemblies (item 2) by pushing together the retaining clips and pulling them off Installation 1. Perform D11 Bail Service Test ' page 4-25 8-58 HP DesignJet CP Series Printers Removal and Installation Lifting up the bail assembly (item 1), push both the plastic arms at the end of the bail assembly together... right hand side chassis. 4. Remove the right side of the bail arm first and then the left and right hand side chassis. 3. Manually move the drive roller around. 5. Note: If the mark encoder which is glued to the drive roller obstructs the removal of the bail assembly...
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... off the printer and remove the power cord. 1. Remove the drive roller (item 10) by removing the retaining clip (item 3). 7. Manually slide the carriage assembly to the left hand side chassis. 5. Remove the roller support bracket. 6. Remove overdrive assembly by lifting it from two... bracket (item 2) to the left . 4. Bail Arm Assembly ' page 8-58 5. Service Station Assembly ' page 8-26. 10. Removal and Installation HP DesignJet CP Series Printers 8-69 Remove the two T-10 screws (item 8) securing the overdrive assembly (item 9) to the right side of the overdrive shaft by...
... off the printer and remove the power cord. 1. Remove the drive roller (item 10) by removing the retaining clip (item 3). 7. Manually slide the carriage assembly to the left hand side chassis. 5. Remove the roller support bracket. 6. Remove overdrive assembly by lifting it from two... bracket (item 2) to the left . 4. Bail Arm Assembly ' page 8-58 5. Service Station Assembly ' page 8-26. 10. Removal and Installation HP DesignJet CP Series Printers 8-69 Remove the two T-10 screws (item 8) securing the overdrive assembly (item 9) to the right side of the overdrive shaft by...
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... 8-18. 3. Right Hand Cover ' page 8-21. 4. Manually slide the carriage assembly to the left and right hand side ...Switch off the printer and remove the power cord. 1. Overdrive Assembly and Drive Roller (Only Applicable to HP DesignJets 3500CP and 3000CP) Refer to the left and right hand side chassis. Remove the roller support bracket ...the Service Station Interconnect PCA (See Figure 25C ' page 8-76). 9. Service Station Assembly ' page 8-26. 8-72 HP DesignJet CP Series Printers Removal and Installation X-Axis Motor Assembly ' page 8-45. 2. Bail Arm Assembly ' page 8-58....
... 8-18. 3. Right Hand Cover ' page 8-21. 4. Manually slide the carriage assembly to the left and right hand side ...Switch off the printer and remove the power cord. 1. Overdrive Assembly and Drive Roller (Only Applicable to HP DesignJets 3500CP and 3000CP) Refer to the left and right hand side chassis. Remove the roller support bracket ...the Service Station Interconnect PCA (See Figure 25C ' page 8-76). 9. Service Station Assembly ' page 8-26. 8-72 HP DesignJet CP Series Printers Removal and Installation X-Axis Motor Assembly ' page 8-45. 2. Bail Arm Assembly ' page 8-58....
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...Reset Counters test ' page 4-33. Part Number C4723-60141 (Only Applicable to HP DesignJets 3500CP/3000CP) Y-axis Maintenance Parts In addition to the wearing of the Y-axis motor, the friction in this Service Manual as a guide to the accumulation of ink particles and dust from the media... or the atmosphere in the vicinity of the printer. The Y-axis maintenance parts include the items necessary to clean the slider rods properly, and a lubricant to HP DesignJets 2500CP/2000CP) Preventive...
...Reset Counters test ' page 4-33. Part Number C4723-60141 (Only Applicable to HP DesignJets 3500CP/3000CP) Y-axis Maintenance Parts In addition to the wearing of the Y-axis motor, the friction in this Service Manual as a guide to the accumulation of ink particles and dust from the media... or the atmosphere in the vicinity of the printer. The Y-axis maintenance parts include the items necessary to clean the slider rods properly, and a lubricant to HP DesignJets 2500CP/2000CP) Preventive...
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About This Edition This is the 2nd edition of this service manual. 1st edition, titled HP C4704A/C4703A/C4723A/C4724A HP DesignJet 2500CP, 3500CP, 2000CP and 3000CP Service Manual, March 1998 2nd edition, titled HP C4704A/C4703A/C4723A/C4724A HP DesignJet 2500CP, 3500CP, 2000CP and 3000CP Service Manual, Nov 1998 3rd edition, titled HP C4703A/C4704A/C6085A/C4723A/C4724A/C6084A HP DesignJet 2000CP, 2500CP, 2800CP, 3000CP, 3500CP and 3800CP Service Manual, Sep 1999
About This Edition This is the 2nd edition of this service manual. 1st edition, titled HP C4704A/C4703A/C4723A/C4724A HP DesignJet 2500CP, 3500CP, 2000CP and 3000CP Service Manual, March 1998 2nd edition, titled HP C4704A/C4703A/C4723A/C4724A HP DesignJet 2500CP, 3500CP, 2000CP and 3000CP Service Manual, Nov 1998 3rd edition, titled HP C4703A/C4704A/C6085A/C4723A/C4724A/C6084A HP DesignJet 2000CP, 2500CP, 2800CP, 3000CP, 3500CP and 3800CP Service Manual, Sep 1999
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The procedures described in This Book This manual contains information necessary to test, calibrate and service D HP DesignJet 2000CP printers (model C4703A) D HP DesignJet 2500CP printers (model C4704A) D HP DesignJet 2800CP printers (model C6085A) D HP DesignJet 3000CP printers (model C4723A) D HP DesignJet 3500CP printers (model C4724A) D HP DesignJet 3800CP printers (model C6084A) For information about using these printers, refer to be performed by HP-qualified service personnel only. R What's in this manual are to the corresponding user and quick-reference guides.
The procedures described in This Book This manual contains information necessary to test, calibrate and service D HP DesignJet 2000CP printers (model C4703A) D HP DesignJet 2500CP printers (model C4704A) D HP DesignJet 2800CP printers (model C6085A) D HP DesignJet 3000CP printers (model C4723A) D HP DesignJet 3500CP printers (model C4724A) D HP DesignJet 3800CP printers (model C6084A) For information about using these printers, refer to be performed by HP-qualified service personnel only. R What's in this manual are to the corresponding user and quick-reference guides.