Fax Guide
Page 11
... control panel prompts you to set up either LAN or Internet connection, the fax accessory is not installed. Go to the most current FutureSmart firmware version that are provided. - Continue on through the instructions that follow the instructions that is installed but not configured. - NOTE: As a best practice, upgrade to hp.com/support, and in the search box, enter your printer. For more recent printer models...
... control panel prompts you to set up either LAN or Internet connection, the fax accessory is not installed. Go to the most current FutureSmart firmware version that are provided. - Continue on through the instructions that follow the instructions that is installed but not configured. - NOTE: As a best practice, upgrade to hp.com/support, and in the search box, enter your printer. For more recent printer models...
Fax Guide
Page 17
... the location setting. The Detect dial tone setting determines whether the fax checks for a dial tone before dialing to and select the Administration button. 2. The Redial on Error feature sets the number of times a fax number will be redialed when an error occurs during a fax transmission. This prefix number is either tone (touch-tone phones) or pulse (rotary-dial phones). Open the following settings...
... the location setting. The Detect dial tone setting determines whether the fax checks for a dial tone before dialing to and select the Administration button. 2. The Redial on Error feature sets the number of times a fax number will be redialed when an error occurs during a fax transmission. This prefix number is either tone (touch-tone phones) or pulse (rotary-dial phones). Open the following settings...
Warranty and Legal Guide 1
Page 10
Go to support.hp.com to learn about HP award-winning service and support options in your region. 2 Chapter 1 Service and support ENWW HP limited warranty statement ● UK, Ireland, and Malta &#...9679; Latvia ● Lithuania ● Estonia HP PRODUCT HP LaserJet Managed MFP E82540 E82550, E82560, HP LaserJet Managed Flow MFP E82540, E82550, E82560, HP Color LaserJet Managed MFP E87640, E87650, E87660, HP Color LaserJet Managed Flow MFP E87640, E87650, E87660 DURATION OF LIMITED WARRANTY* 90 day HP parts only NOTE: *Warranty and support options vary by product, country, and local legal...
Go to support.hp.com to learn about HP award-winning service and support options in your region. 2 Chapter 1 Service and support ENWW HP limited warranty statement ● UK, Ireland, and Malta &#...9679; Latvia ● Lithuania ● Estonia HP PRODUCT HP LaserJet Managed MFP E82540 E82550, E82560, HP LaserJet Managed Flow MFP E82540, E82550, E82560, HP Color LaserJet Managed MFP E87640, E87650, E87660, HP Color LaserJet Managed Flow MFP E87640, E87650, E87660 DURATION OF LIMITED WARRANTY* 90 day HP parts only NOTE: *Warranty and support options vary by product, country, and local legal...
User Guide
Page 7
... a USB flash drive ...71 Enable the USB port for printing ...72 Method one: Enable the USB port from the printer control panel 72 Method two: Enable the USB port from the HP Embedded Web Server (networkconnected printers only) ...72 Print USB documents ...72 Print using high-speed USB 2.0 port (wired) ...74 Method one: Enable the high-speed USB 2.0 port from the printer control panel menus 74 Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server (network-connected printers only) ...74 5 Copy ...75 Make a copy ...75 Copy on both sides (duplex) ...77 Additional copy...
... a USB flash drive ...71 Enable the USB port for printing ...72 Method one: Enable the USB port from the printer control panel 72 Method two: Enable the USB port from the HP Embedded Web Server (networkconnected printers only) ...72 Print USB documents ...72 Print using high-speed USB 2.0 port (wired) ...74 Method one: Enable the high-speed USB 2.0 port from the printer control panel menus 74 Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server (network-connected printers only) ...74 5 Copy ...75 Make a copy ...75 Copy on both sides (duplex) ...77 Additional copy...
User Guide
Page 10
... Clear paper jams in tray 2, tray 3-13.A2, 13.A3 182 Clear paper jams in the output bin-13.E1 183 Clear paper jams in the fuser area-13.B9, 13.B2, 13.FF 184 Resolve print-quality problems ...186 Introduction ...186 Troubleshoot print quality ...187 Print from a different software program 187 Check the paper-type setting for the print job 188 Check the paper type setting on the printer 188 Check the paper type setting (Windows 188 Check the paper type setting (macOS 188 Check toner-cartridge status ...189 Step one: Print the supplies status page 189 Step two: Check supplies status...
... Clear paper jams in tray 2, tray 3-13.A2, 13.A3 182 Clear paper jams in the output bin-13.E1 183 Clear paper jams in the fuser area-13.B9, 13.B2, 13.FF 184 Resolve print-quality problems ...186 Introduction ...186 Troubleshoot print quality ...187 Print from a different software program 187 Check the paper-type setting for the print job 188 Check the paper type setting on the printer 188 Check the paper type setting (Windows 188 Check the paper type setting (macOS 188 Check toner-cartridge status ...189 Step one: Print the supplies status page 189 Step two: Check supplies status...
User Guide
Page 11
... toner cartridge or cartridges 190 Check paper and the printing environment 191 Step one: Use paper that meets HP specifications 191 Step two: Check the environment 191 Step three: Set the individual tray alignment 191 Try a different print driver ...192 Troubleshoot image defects ...192 Solve wired network problems ...200 Solve wireless network problems ...200 Solve fax problems ...201 Checklist for solving fax problems ...202 What type of phone line are you using 202 Are you using a surge-protection device...
... toner cartridge or cartridges 190 Check paper and the printing environment 191 Step one: Use paper that meets HP specifications 191 Step two: Check the environment 191 Step three: Set the individual tray alignment 191 Try a different print driver ...192 Troubleshoot image defects ...192 Solve wired network problems ...200 Solve wireless network problems ...200 Solve fax problems ...201 Checklist for solving fax problems ...202 What type of phone line are you using 202 Are you using a surge-protection device...
User Guide
Page 31
... data is collected. For a current list of available hard-disk space ● 1 GB RAM (32-bit) or 2 GB RAM (64-bit) NOTE: The Windows software installer installs the HP Smart Device Agent Base service. Table 1-3 Supported operating systems and print drivers (continued) Operating system Print driver installed (for Windows, or the installer on the web for macOS) Notes Windows Server 2012, 64-bit The PCL 6 printer-specific print driver is available for download from 123.hp.com/ LaserJet, and then use...
... data is collected. For a current list of available hard-disk space ● 1 GB RAM (32-bit) or 2 GB RAM (64-bit) NOTE: The Windows software installer installs the HP Smart Device Agent Base service. Table 1-3 Supported operating systems and print drivers (continued) Operating system Print driver installed (for Windows, or the installer on the web for macOS) Notes Windows Server 2012, 64-bit The PCL 6 printer-specific print driver is available for download from 123.hp.com/ LaserJet, and then use...
User Guide
Page 76
... automatically print on both sides of the item varies for your print job. NOTE: This information applies to select the printer and basic options for different software programs. 4. Click the Print button. 64 Chapter 4 Print ENWW Click Show Details or Copies & Pages, and then select other menus to adjust the print settings. Click the Print button. Use a paper size and type supported by the duplexer. It might not be available if you install the HP print driver...
... automatically print on both sides of the item varies for your print job. NOTE: This information applies to select the printer and basic options for different software programs. 4. Click the Print button. 64 Chapter 4 Print ENWW Click Show Details or Copies & Pages, and then select other menus to adjust the print settings. Click the Print button. Use a paper size and type supported by the duplexer. It might not be available if you install the HP print driver...
User Guide
Page 113
... Quick Sets. On the Scan to Network Folder Setup page, select the Enable Scan to open the Quick Sets Setup dialog. In the Quick Set Description field, type a description explaining what the Quick Set will display on the printer Home screen or within the Quick Sets application. Use the Set the button location for the Quick Set and options for user interaction at the control panel dialog to configure where the Quick Set button will save...
... Quick Sets. On the Scan to Network Folder Setup page, select the Enable Scan to open the Quick Sets Setup dialog. In the Quick Set Description field, type a description explaining what the Quick Set will display on the printer Home screen or within the Quick Sets application. Use the Set the button location for the Quick Set and options for user interaction at the control panel dialog to configure where the Quick Set button will save...
User Guide
Page 159
... general printer settings. Set up and Restore Reset Factory Settings Solution Installer Job Statistics Settings Quota Settings Set which to the printer. Enter the name of the week and for open source software programs that can be used with the printer cause it . Install third-party software packages that are available in the footer area on the control-panel display. ENWW Advanced configuration with a network time server. Download and install printer firmware upgrade files. Open Source Licenses Shows a summary of the printer. Change the default display language...
... general printer settings. Set up and Restore Reset Factory Settings Solution Installer Job Statistics Settings Quota Settings Set which to the printer. Enter the name of the week and for open source software programs that can be used with the printer cause it . Install third-party software packages that are available in the footer area on the control-panel display. ENWW Advanced configuration with a network time server. Download and install printer firmware upgrade files. Open Source Licenses Shows a summary of the printer. Change the default display language...
User Guide
Page 160
... the control panel at the start of a job, the default settings will be used for the job. Scan/Digital Send tab Refer to the table for settings in the Copy/Print tab. Configure settings for print jobs. Copy/Print tab Refer to the table for settings in the Scan/Digital Send tab. Table 8-3 HP Embedded Web Server Copy/Print tab Menu Description Print from USB Drive Settings Manage Stored Jobs Default Print Options Restrict Color (Color printers only) PCL and PostScript Settings Print Quality Manage Supplies Copy Settings Manage Trays Enable or disable the Print from specific...
... the control panel at the start of a job, the default settings will be used for the job. Scan/Digital Send tab Refer to the table for settings in the Copy/Print tab. Configure settings for print jobs. Copy/Print tab Refer to the table for settings in the Scan/Digital Send tab. Table 8-3 HP Embedded Web Server Copy/Print tab Menu Description Print from USB Drive Settings Manage Stored Jobs Default Print Options Restrict Color (Color printers only) PCL and PostScript Settings Print Quality Manage Supplies Copy Settings Manage Trays Enable or disable the Print from specific...
User Guide
Page 163
... printer settings to assist in troubleshooting printing issues. Table 8-7 HP Embedded Web Server Troubleshooting tab Menu Description General Troubleshooting Use the following : ● Configure an administrator password to restrict access to certain features on the printer. ● Set PJL password for processing PJL commands. ● Set file system access and firmware upgrade security. ● Enable or disable the Host USB port on the control panel or the USB connectivity port on the printer hard drive. Online Help Link to HP cloud-based online help to factory defaults...
... printer settings to assist in troubleshooting printing issues. Table 8-7 HP Embedded Web Server Troubleshooting tab Menu Description General Troubleshooting Use the following : ● Configure an administrator password to restrict access to certain features on the printer. ● Set PJL password for processing PJL commands. ● Set file system access and firmware upgrade security. ● Enable or disable the Host USB port on the control panel or the USB connectivity port on the printer hard drive. Online Help Link to HP cloud-based online help to factory defaults...
User Guide
Page 220
... output bin 183 right door 184 Tray 1 181 Tray 2 182 Tray 3 182 Jetadmin, HP Web 164 JetAdvantage 133 jobs, stored creating (Windows) 67 deleting 67, 70 Mac settings 67 printing 67 L label orientation 38 labels orientaion, loading 38 printing (Windows) 60 printing on 38 labels, loading 38 LAN port locating 4, 6 loading paper in Tray 1 24 paper in Trays 2 and 3 30 local area network (LAN) locating 4, 6 lock formatter 159, 161 M Mac driver settings Job Storage 67 managing network 155 managing the printer overview 143 manual duplex Mac 64 Windows 60 memory included 11 multiple pages per sheet...
... output bin 183 right door 184 Tray 1 181 Tray 2 182 Tray 3 182 Jetadmin, HP Web 164 JetAdvantage 133 jobs, stored creating (Windows) 67 deleting 67, 70 Mac settings 67 printing 67 L label orientation 38 labels orientaion, loading 38 printing (Windows) 60 printing on 38 labels, loading 38 LAN port locating 4, 6 loading paper in Tray 1 24 paper in Trays 2 and 3 30 local area network (LAN) locating 4, 6 lock formatter 159, 161 M Mac driver settings Job Storage 67 managing network 155 managing the printer overview 143 manual duplex Mac 64 Windows 60 memory included 11 multiple pages per sheet...
User Guide
Page 221
... feeder 180 fuser 184 locations 178 output bin 183 right door 184 Tray 1 181 Tray 2 182 Tray 3 182 paper pickup problems solving 171, 173 paper trays overview 23 paper type selecting (Windows) 60 paper types selecting (Mac) 64 paper, ordering 42 parts overview 41 ports locating 4, 6 potential shock hazard 3 power consumption 21 power connection locating 4 power switch locating 4 power usage 1 watts or less 162 print drivers download from printer support website 192 print media loading in Tray 1 24 print on both sides Mac 64 manually, Windows 60 Windows 60 print settings HP Embedded Web Server...
... feeder 180 fuser 184 locations 178 output bin 183 right door 184 Tray 1 181 Tray 2 182 Tray 3 182 paper pickup problems solving 171, 173 paper trays overview 23 paper type selecting (Windows) 60 paper types selecting (Mac) 64 paper, ordering 42 parts overview 41 ports locating 4, 6 potential shock hazard 3 power consumption 21 power connection locating 4 power switch locating 4 power usage 1 watts or less 162 print drivers download from printer support website 192 print media loading in Tray 1 24 print on both sides Mac 64 manually, Windows 60 Windows 60 print settings HP Embedded Web Server...
User Guide
Page 222
... 24, 25 Tray 2 jams 182 loading 30 locating 4 paper orientation 30, 31 Tray 3 jams 182 loading 30 locating 4 paper orientation 30, 31 trays capacity 11 included 11 locating 4 use alternative letterhead mode 29, 35 troubleshooting check toner-cartridge status 186, 187, 189 jams 178, 179 overview 167 paper feed problems 171 try a different print driver 192 troubleshooting tools HP Embedded Web Server 144, 146, 150 two-sided printing settings (Windows) 60 W web browser requirements HP Embedded Web Server 144 websites customer support 168 HP Web Jetadmin, downloading 164 weight, printer 20 U USB...
... 24, 25 Tray 2 jams 182 loading 30 locating 4 paper orientation 30, 31 Tray 3 jams 182 loading 30 locating 4 paper orientation 30, 31 trays capacity 11 included 11 locating 4 use alternative letterhead mode 29, 35 troubleshooting check toner-cartridge status 186, 187, 189 jams 178, 179 overview 167 paper feed problems 171 try a different print driver 192 troubleshooting tools HP Embedded Web Server 144, 146, 150 two-sided printing settings (Windows) 60 W web browser requirements HP Embedded Web Server 144 websites customer support 168 HP Web Jetadmin, downloading 164 weight, printer 20 U USB...
On-Site Installation Guide
Page 4
... final setup ...65 On-site final setup checklist ...66 Clean laser scanner assembly after setup (HP Color LaserJet MFP E87640, E87650, E87660 67 Cleaning the laser scanner assembly window (HP Color LaserJet MFP E87640, E87650, E87660 only) ...67 Cleaning the flow document feeder white bar and CIS 68 Cleaning the scan glass ...69 Check the vertical gap between engine and finisher ...70 Load paper trays ...70 Install paper tray labels ...70 Staples ...71 Engine firmware upgrade after installing finisher 71 Print and copy tests ...72 8 Complete installation procedures...
... final setup ...65 On-site final setup checklist ...66 Clean laser scanner assembly after setup (HP Color LaserJet MFP E87640, E87650, E87660 67 Cleaning the laser scanner assembly window (HP Color LaserJet MFP E87640, E87650, E87660 only) ...67 Cleaning the flow document feeder white bar and CIS 68 Cleaning the scan glass ...69 Check the vertical gap between engine and finisher ...70 Load paper trays ...70 Install paper tray labels ...70 Staples ...71 Engine firmware upgrade after installing finisher 71 Print and copy tests ...72 8 Complete installation procedures...
On-Site Installation Guide
Page 34
... take appropriate training and download and utilize all installation guides in order to the device before upgrading firmware. Staging is available, the LPDC information will be trained and qualified/certified to the appropriate size for the account. ❑ Load the paper trays and lock the rear guides (5 mins). ❑ Connect the power and LAN cables and turn on the main switch. ❑ Power on . test print, copy, and each accessory...
... take appropriate training and download and utilize all installation guides in order to the device before upgrading firmware. Staging is available, the LPDC information will be trained and qualified/certified to the appropriate size for the account. ❑ Load the paper trays and lock the rear guides (5 mins). ❑ Connect the power and LAN cables and turn on the main switch. ❑ Power on . test print, copy, and each accessory...
On-Site Installation Guide
Page 66
... first number in EWS or directly input into the control panel menu. 14. Manually update the device firmware using the USB flash drive but do NOT connect the network cable yet. 2. Make sure the printer has a valid IP address and working . 5. When the Setup Wizard displays, re-configure each setting. 3. The device will be configured at this step. 6. Turn the device off from the front and then power off the main switch off. A proxy server may need to complete. LPDC installation...
... first number in EWS or directly input into the control panel menu. 14. Manually update the device firmware using the USB flash drive but do NOT connect the network cable yet. 2. Make sure the printer has a valid IP address and working . 5. When the Setup Wizard displays, re-configure each setting. 3. The device will be configured at this step. 6. Turn the device off from the front and then power off the main switch off. A proxy server may need to complete. LPDC installation...
On-Site Installation Guide
Page 82
... the 2000-sheet HCI tray rails be release to allow the tray to extend out further. ❑ Locate the thumbscrews which secure the front left guide and not the tabs on the bottom and the corresponding LTR and A4 slots on the HP Color LaserJet MFP E87640, E87650, E87660 . Please review the LaserJet A3 videos for the front right guide. ❑ Remove one screw...
... the 2000-sheet HCI tray rails be release to allow the tray to extend out further. ❑ Locate the thumbscrews which secure the front left guide and not the tabs on the bottom and the corresponding LTR and A4 slots on the HP Color LaserJet MFP E87640, E87650, E87660 . Please review the LaserJet A3 videos for the front right guide. ❑ Remove one screw...
On-Site Installation Guide
Page 88
... two paper settling guides. ❑ Gently lift the hook and remove the bin full actuator from the first exit. ❑ Remove two screws on the top of this procedure. Table 8-5 On-site final setup inner finisher on the HP Color LaserJet MFP E87640, E87650, E87660 . Finishers Install the Inner Finisher on the HP Color LaserJet MFP E87640, E87650, E87660 ❑ Remove the duplex turn around support. NOTE: The two screws have a stick-on covers...
... two paper settling guides. ❑ Gently lift the hook and remove the bin full actuator from the first exit. ❑ Remove two screws on the top of this procedure. Table 8-5 On-site final setup inner finisher on the HP Color LaserJet MFP E87640, E87650, E87660 . Finishers Install the Inner Finisher on the HP Color LaserJet MFP E87640, E87650, E87660 ❑ Remove the duplex turn around support. NOTE: The two screws have a stick-on covers...
