Service Manual
Page 8
...Clean the ADF delivery system 126 Clean the ADF rollers 127 ADF maintenance kit ...129 Calibrate the scanner ...130 Upgrade the firmware ...131 Determine the current firmware version 131 Download new firmware from the HP Web site 131 Transfer the new firmware to the product 131 Use FTP to upload the ...firmware through a browser 131 Use FTP to upgrade the firmware on a network connection 132 Use HP Web Jetadmin to upgrade the firmware 133 Use MS...
...Clean the ADF delivery system 126 Clean the ADF rollers 127 ADF maintenance kit ...129 Calibrate the scanner ...130 Upgrade the firmware ...131 Determine the current firmware version 131 Download new firmware from the HP Web site 131 Transfer the new firmware to the product 131 Use FTP to upload the ...firmware through a browser 131 Use FTP to upgrade the firmware on a network connection 132 Use HP Web Jetadmin to upgrade the firmware 133 Use MS...
Service Manual
Page 21
... and support Hewlett-Packard limited warranty statement 1126 Print cartridge limited warranty statement 1128 Color LaserJet Fuser Kit, Transfer Kit, and Roller Kit Limited Warranty Statement 1129 Customer self repair warranty service 1130 Customer support ...1131 Availability of support and service 1132 HP maintenance agreements ...1133 On-site service agreements 1133 Priority onsite service ...1133 Next-day...
... and support Hewlett-Packard limited warranty statement 1126 Print cartridge limited warranty statement 1128 Color LaserJet Fuser Kit, Transfer Kit, and Roller Kit Limited Warranty Statement 1129 Customer self repair warranty service 1130 Customer support ...1131 Availability of support and service 1132 HP maintenance agreements ...1133 On-site service agreements 1133 Priority onsite service ...1133 Next-day...
Service Manual
Page 75
...no default. Choose Override at out to allow the product to customize the sleep mode settings for when a print cartridge, fuser kit, or transfer kit is specified in the Use this feature to continue printing when the cartridges are empty or when the other supplies are full. NOTE...: Values shown with "(default)" are full. Sleep mode Manage Supplies Replace Supplies Supply Low/Order Threshold Color Supply Out 1 Week Disable Use Sleep...
...no default. Choose Override at out to allow the product to customize the sleep mode settings for when a print cartridge, fuser kit, or transfer kit is specified in the Use this feature to continue printing when the cartridges are empty or when the other supplies are full. NOTE...: Values shown with "(default)" are full. Sleep mode Manage Supplies Replace Supplies Supply Low/Order Threshold Color Supply Out 1 Week Disable Use Sleep...
Service Manual
Page 150
... plastic handles. Figure 4-1 Supply item locations 3 2 4 1 5 6 1 Image drums 2 Print cartridges 3 Document feeder kit 4 Fuser 5 Transfer unit 6 Transfer roller Supply replacement guidelines To facilitate the replacement of supplies, keep the following figure illustrates the location of the product for removing supplies...the right side of each supply item or see more information at www.hp.com/go/cljcm6030mfp_software or www.hp.com/go/ cljcm6040mfp_software. Replace supplies When you use genuine HP supplies, the product automatically notifies you connect, select Solve a Problem....
... plastic handles. Figure 4-1 Supply item locations 3 2 4 1 5 6 1 Image drums 2 Print cartridges 3 Document feeder kit 4 Fuser 5 Transfer unit 6 Transfer roller Supply replacement guidelines To facilitate the replacement of supplies, keep the following figure illustrates the location of the product for removing supplies...the right side of each supply item or see more information at www.hp.com/go/cljcm6030mfp_software or www.hp.com/go/ cljcm6040mfp_software. Replace supplies When you use genuine HP supplies, the product automatically notifies you connect, select Solve a Problem....
Service Manual
Page 151
... is currently installed). Use of its useful life, the control panel displays a message recommending that should be replaced (if a genuine HP cartridge is on 4,000 pages per month. Usage conditions and print patterns may cause problems requiring service that prompt when to vary. ...box. The product uses four colors and has a different print cartridge for black Image drums Replace Drum 35,000 pages1 Image transfer kit Replace Transfer Kit 150,000 pages2 37 months Image fuser kit Replace Fuser Kit 100,000 pages 25 months Roller kit Replace Roller Kit 100,000 pages 25 months...
... is currently installed). Use of its useful life, the control panel displays a message recommending that should be replaced (if a genuine HP cartridge is on 4,000 pages per month. Usage conditions and print patterns may cause problems requiring service that prompt when to vary. ...box. The product uses four colors and has a different print cartridge for black Image drums Replace Drum 35,000 pages1 Image transfer kit Replace Transfer Kit 150,000 pages2 37 months Image fuser kit Replace Fuser Kit 100,000 pages 25 months Roller kit Replace Roller Kit 100,000 pages 25 months...
Service Manual
Page 505
... operation. 2. USB I /O BUFFER OVERFLOW To continue touch OK Too much data was sent to the embedded HP Touch OK to check the sensors. 30.01.03 Scanner failure An ADF pickup failure occurred. Close the transfer access panel. 13.JJ.NT - Remove any jammed paper. page complexity or add printer memory. 22... off and then on page 546. 20 INSUFFICIENT MEMORY To continue The product does not have enough memory Touch OK to replace the ADF maintenance kit. 30.01.06 Scanner failure The scanner-lamp fan failed. 1.
... operation. 2. USB I /O BUFFER OVERFLOW To continue touch OK Too much data was sent to the embedded HP Touch OK to check the sensors. 30.01.03 Scanner failure An ADF pickup failure occurred. Close the transfer access panel. 13.JJ.NT - Remove any jammed paper. page complexity or add printer memory. 22... off and then on page 546. 20 INSUFFICIENT MEMORY To continue The product does not have enough memory Touch OK to replace the ADF maintenance kit. 30.01.06 Scanner failure The scanner-lamp fan failed. 1.
Service Manual
Page 548
...the printer previously used all genuine HP supplies. Order a replacement print cartridge. Order a replacement image drum. Printing Order a replacement transfer kit. Order a replacement transfer kit. Printing will continue for the estimated number of pages indicated. Order roller kit-Less than XXXX pages The .... is necessary. Non-HP supply installed A refilled color or a cloned color/mono cartridge was installed, and the printer previously used all genuine supplies. Install a genuine HP cartridge, or touch OK to be replaced. Non-HP supply in use This...
...the printer previously used all genuine HP supplies. Order a replacement print cartridge. Order a replacement image drum. Printing Order a replacement transfer kit. Order a replacement transfer kit. Printing will continue for the estimated number of pages indicated. Order roller kit-Less than XXXX pages The .... is necessary. Non-HP supply installed A refilled color or a cloned color/mono cartridge was installed, and the printer previously used all genuine supplies. Install a genuine HP cartridge, or touch OK to be replaced. Non-HP supply in use This...
Service Manual
Page 551
...test and the component selected is Remove the duplex paper support. Replace Drum - Replace fuser kit The fuser kit has reached the low threshold. Replace the roller kit. HP recommends replacing the supply when this supply has reached the low threshold. Remove At Least One ... button to proceed. Printing can result in override mode. Replace drum The number of pages remaining for this message appears. Transfer roller on page 105. See Fuser Printing can continue. and the component selected is not functioning properly Replace the DIMM. ...
...test and the component selected is Remove the duplex paper support. Replace Drum - Replace fuser kit The fuser kit has reached the low threshold. Replace the roller kit. HP recommends replacing the supply when this supply has reached the low threshold. Remove At Least One ... button to proceed. Printing can result in override mode. Replace drum The number of pages remaining for this message appears. Transfer roller on page 105. See Fuser Printing can continue. and the component selected is not functioning properly Replace the DIMM. ...
Service Manual
Page 552
.... ROM Disk Device Failure - Touch OK to clear. though a print cartridge has reached the end of life. Using black A color supply (or supplies) has reached the No user input is necessary. Replace transfer kit. Resend external accessory firmware An external accessory requires a firmware Perform a firmware upgrade. Resetting Media Sensor Calibration This message appears...
.... ROM Disk Device Failure - Touch OK to clear. though a print cartridge has reached the end of life. Using black A color supply (or supplies) has reached the No user input is necessary. Replace transfer kit. Resend external accessory firmware An external accessory requires a firmware Perform a firmware upgrade. Resetting Media Sensor Calibration This message appears...
Service Manual
Page 562
...the error persists, replace the C.P.R assembly. 6. abnormal. 2. Touch Print Quality. 3. If the error persists, replace the C.P.R assembly. 6. The color sensor is out of range. The registration unit is abnormal. The ITB unit is abnormal. Ensure the product is out 1. If the error persists, replace... is out of range. 2. Touch Administration. Event log message 54.01 54.0E.01 Media-sensor replaceregistration second-transfer assembly 54.0E.02 Replace transfer kit 54.0F.XX 54.14 54.19 54.22 Description Recommended action The humidity-environment sensor is in a supported ...
...the error persists, replace the C.P.R assembly. 6. abnormal. 2. Touch Print Quality. 3. If the error persists, replace the C.P.R assembly. 6. The color sensor is out of range. The registration unit is abnormal. The ITB unit is abnormal. Ensure the product is out 1. If the error persists, replace... is out of range. 2. Touch Administration. Event log message 54.01 54.0E.01 Media-sensor replaceregistration second-transfer assembly 54.0E.02 Replace transfer kit 54.0F.XX 54.14 54.19 54.22 Description Recommended action The humidity-environment sensor is in a supported ...
Service Manual
Page 610
Transfer 1 roller in the transfer unit (transfer kit). Tension in the transfer unit (transfer kit). Image drum. Charge roller in an image drum. (0) (36mm) (40mm) (50mm) (71mm) (82mm) (94mm) (144mm) (148mm) 36 mm 40 mm 50 mm 71 mm 82 ...). Transfer 2 roller in one of the four image drums (image drum). 564 Chapter 7 Solve problems ENWW The print quality defect will be in one of the four image drums (image drum). The print quality defect will be spots or dots sometimes caused when feeding labels and will be in the roller kit (transfer kit).
Transfer 1 roller in the transfer unit (transfer kit). Tension in the transfer unit (transfer kit). Image drum. Charge roller in an image drum. (0) (36mm) (40mm) (50mm) (71mm) (82mm) (94mm) (144mm) (148mm) 36 mm 40 mm 50 mm 71 mm 82 ...). Transfer 2 roller in one of the four image drums (image drum). 564 Chapter 7 Solve problems ENWW The print quality defect will be in one of the four image drums (image drum). The print quality defect will be spots or dots sometimes caused when feeding labels and will be in the roller kit (transfer kit).
Service Manual
Page 614
...a 54.Error as the latest event in the event log, you might need to replace the registration-secondtransfer assembly. Clean the registration second transfer assembly 1. Touch Process cleaning page. Find the most recent event in the log. ● If the event is a 54.OE.01 .../cleaning. 4. Scroll to and touch Troubleshooting. 4. Contact HP Support at www.hp.com/support/cljcm6040mfp and provide them with this error code. ● If the event is a 54.OE.03 Media Sensor event, you see a 54.Error message in the event log. 2. Scroll to replace the product transfer kit. 3.
...a 54.Error as the latest event in the event log, you might need to replace the registration-secondtransfer assembly. Clean the registration second transfer assembly 1. Touch Process cleaning page. Find the most recent event in the log. ● If the event is a 54.OE.01 .../cleaning. 4. Scroll to and touch Troubleshooting. 4. Contact HP Support at www.hp.com/support/cljcm6040mfp and provide them with this error code. ● If the event is a 54.OE.03 Media Sensor event, you see a 54.Error message in the event log. 2. Scroll to replace the product transfer kit. 3.
Service Manual
Page 931
... (ITB)-drawer assembly RM1-3240-000CN 1 11 Intermediate transfer belt (ITB) estrangement-drive assembly RM1-3280-000CN 1 12 Registration 2nd-transfer assembly kit with service document Q3931-67909 1 13 2nd-transfer-roller assembly kit Q3931-67910 1 14 Intermediate transfer belt (ITB) assembly kit Q3931-67908 1 15 Color-plane-registration (CPR) sensor assembly RM1-3258-000CN 1 16 Screw, RS...
... (ITB)-drawer assembly RM1-3240-000CN 1 11 Intermediate transfer belt (ITB) estrangement-drive assembly RM1-3280-000CN 1 12 Registration 2nd-transfer assembly kit with service document Q3931-67909 1 13 2nd-transfer-roller assembly kit Q3931-67910 1 14 Intermediate transfer belt (ITB) assembly kit Q3931-67908 1 15 Color-plane-registration (CPR) sensor assembly RM1-3258-000CN 1 16 Screw, RS...
Service Manual
Page 941
...-supply assembly RM1-3218-000CN 1 6 Cartridge contact-holder assembly RM1-3254-000CN 1 7 Cartridge-interface assembly kit with service document Q3931-67917 2 8 Holder, high-voltage-connector RC1-9328-000CN 1 9 Photo interrupter, ... cable RM1-3390-000CN 1 11 Face-down unit-2 cable RM1-3391-000CN 1 12 High-voltage-transfer A PCA assembly RM1-3582-000CN 2 13 Button, main-switch RC1-9300-000CN 1 14 Fixing-... XA9-1495-000CN 54 21 Cable TP/T2 open-sensor RM1-5030-000CN 1 22 Cable, MFP AC RM1-3599-000CN 1 24 Screw, RS, M13x12 XA9-1801-000CN 6 501 Screw, ...
...-supply assembly RM1-3218-000CN 1 6 Cartridge contact-holder assembly RM1-3254-000CN 1 7 Cartridge-interface assembly kit with service document Q3931-67917 2 8 Holder, high-voltage-connector RC1-9328-000CN 1 9 Photo interrupter, ... cable RM1-3390-000CN 1 11 Face-down unit-2 cable RM1-3391-000CN 1 12 High-voltage-transfer A PCA assembly RM1-3582-000CN 2 13 Button, main-switch RC1-9300-000CN 1 14 Fixing-... XA9-1495-000CN 54 21 Cable TP/T2 open-sensor RM1-5030-000CN 1 22 Cable, MFP AC RM1-3599-000CN 1 24 Screw, RS, M13x12 XA9-1801-000CN 6 501 Screw, ...
Service Manual
Page 1114
... Table 9-85 Alphabetical parts list Description 2000-staple cartridge (for booklet making) 2000-staple cartridge (for booklet making) 2nd-transfer-roller assembly kit 5000-staple replacement cartridge 5000-staple replacement cartridge 512 MB image scanner memory DIMM Approach-switch assembly Area-sensor flag assembly Area...989 C8091-67901 Saddle-stapler assembly (booklet-maker) on page 1003 Q7559A (module only) or Havic assembly on page 1067 Q3931-67904 (service kit) FM2-0710-000CN RM1-4107-000CN FM2-0709-000CN Output bin 1 (stack upper-tray assembly) (booklet-maker) on page 969 Finisher (...
... Table 9-85 Alphabetical parts list Description 2000-staple cartridge (for booklet making) 2000-staple cartridge (for booklet making) 2nd-transfer-roller assembly kit 5000-staple replacement cartridge 5000-staple replacement cartridge 512 MB image scanner memory DIMM Approach-switch assembly Area-sensor flag assembly Area...989 C8091-67901 Saddle-stapler assembly (booklet-maker) on page 1003 Q7559A (module only) or Havic assembly on page 1067 Q3931-67904 (service kit) FM2-0710-000CN RM1-4107-000CN FM2-0709-000CN Output bin 1 (stack upper-tray assembly) (booklet-maker) on page 969 Finisher (...
Service Manual
Page 1126
... (IPTU)-driver PCA assembly RM1-3559-000CN Intermediate paper-transfer unit (IPTU)-driver PCA assembly Intermediate transfer belt (ITB) assembly kit RM1-3559-000CN Q3931-67908 Intermediate transfer belt (ITB) duct assembly RM1-4401-000CN Intermediate transfer belt (ITB) estrangement-drive assembly RM1-3280-000CN Intermediate transfer belt (ITB) lock-support front assembly RM1-3228-000CN...
... (IPTU)-driver PCA assembly RM1-3559-000CN Intermediate paper-transfer unit (IPTU)-driver PCA assembly Intermediate transfer belt (ITB) assembly kit RM1-3559-000CN Q3931-67908 Intermediate transfer belt (ITB) duct assembly RM1-4401-000CN Intermediate transfer belt (ITB) estrangement-drive assembly RM1-3280-000CN Intermediate transfer belt (ITB) lock-support front assembly RM1-3228-000CN...
Service Manual
Page 1133
...-lower cable RM1-3618-000CN Rear-right cover assembly RM1-4415-000CN Rear-upper cable RM1-3619-000CN Reflector foam (white backing) Registration 2nd-transfer assembly kit with service document Q7829-67909 Q3931-67909 Retainer RC1-8511-000CN Retainer RC1-8511-000CN Return-roller assembly FM2-0725-090 Right-assist assembly Right...
...-lower cable RM1-3618-000CN Rear-right cover assembly RM1-4415-000CN Rear-upper cable RM1-3619-000CN Reflector foam (white backing) Registration 2nd-transfer assembly kit with service document Q7829-67909 Q3931-67909 Retainer RC1-8511-000CN Retainer RC1-8511-000CN Return-roller assembly FM2-0725-090 Right-assist assembly Right...
Service Manual
Page 1141
... cable Toner-motor cable Top cover Top-cover assembly Top-door (upper-cover) assembly Top-door (upper-cover) assembly Transfer contact-holder assembly Tray 1 pickup, retard-roller kit Tray 2 pickup, feed-roller kit Tray, screw Tray-driver PCA assembly Tray-driver PCA assembly Tray-input assembly Upper delivery-guide assembly Upper-cover lock...
... cable Toner-motor cable Top cover Top-cover assembly Top-door (upper-cover) assembly Top-door (upper-cover) assembly Transfer contact-holder assembly Tray 1 pickup, retard-roller kit Tray 2 pickup, feed-roller kit Tray, screw Tray-driver PCA assembly Tray-driver PCA assembly Tray-input assembly Upper delivery-guide assembly Upper-cover lock...
Service Manual
Page 1147
... Q3931-67908 Q3931-67909 Q3931-67910 Gear, 29T Pulley, 20T Screw, RS stepped, M3 Scanner assembly kit with 1 scanner assembly and service document Intermediate transfer belt (ITB) assembly kit Registration 2nd-transfer assembly kit with service document 2nd-transfer-roller assembly kit Table and page Saddle assembly (bookletmaker) on page 995 Saddle assembly (bookletmaker) on page 995...
... Q3931-67908 Q3931-67909 Q3931-67910 Gear, 29T Pulley, 20T Screw, RS stepped, M3 Scanner assembly kit with 1 scanner assembly and service document Intermediate transfer belt (ITB) assembly kit Registration 2nd-transfer assembly kit with service document 2nd-transfer-roller assembly kit Table and page Saddle assembly (bookletmaker) on page 995 Saddle assembly (bookletmaker) on page 995...
Service Manual
Page 1175
Color LaserJet Fuser Kit, Transfer Kit, and Roller Kit Limited Warranty Statement This HP product is warranted to be free from misuse, improper storage, or operation outside of the problem) or contact HP customer support. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY ... WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. ENWW Color LaserJet Fuser Kit, Transfer Kit, and Roller Kit Limited Warranty Statement 1129 This warranty does not apply...
Color LaserJet Fuser Kit, Transfer Kit, and Roller Kit Limited Warranty Statement This HP product is warranted to be free from misuse, improper storage, or operation outside of the problem) or contact HP customer support. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY ... WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. ENWW Color LaserJet Fuser Kit, Transfer Kit, and Roller Kit Limited Warranty Statement 1129 This warranty does not apply...