Wired/Wireless Networking Guide
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...Network Diagnostic tool, complete the following suggestions in the Dock, and then click Network. HP Officejet Pro 8000 Printer Series On the HP device's control panel, press and hold the ( ) Wireless button, press ( ) Resume button two times, and then release all buttons. Make... 8) 3. Follow the onscreen instructions. Advanced troubleshooting If you have indicator lights beside the port where the Ethernet cable from the HP device control panel: HP Officejet 6000 Printer Series On the HP device's control panel, press and hold the ( ) Wireless button, press ( ) Resume button two ...
...Network Diagnostic tool, complete the following suggestions in the Dock, and then click Network. HP Officejet Pro 8000 Printer Series On the HP device's control panel, press and hold the ( ) Wireless button, press ( ) Resume button two times, and then release all buttons. Make... 8) 3. Follow the onscreen instructions. Advanced troubleshooting If you have indicator lights beside the port where the Ethernet cable from the HP device control panel: HP Officejet 6000 Printer Series On the HP device's control panel, press and hold the ( ) Wireless button, press ( ) Resume button two ...
Wired/Wireless Networking Guide
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... example,http://192.168.1.101). If the printers on your browser, you cannot access the EWS and are still unable to use to sections 4 and 5. Try using the HP device (for additional troubleshooting help. 4. Make sure the HP Officejet/Officejet Pro device is blocking communication If you might... off , try using a proxy server in Details view, click the View menu, and then click Details. 3. Select the HP device, and the click Print Queue. 3. Solving wireless (802.11) problems 9 In the address box, type the URL of the following steps: Windows 1. If you install the...
... example,http://192.168.1.101). If the printers on your browser, you cannot access the EWS and are still unable to use to sections 4 and 5. Try using the HP device (for additional troubleshooting help. 4. Make sure the HP Officejet/Officejet Pro device is blocking communication If you might... off , try using a proxy server in Details view, click the View menu, and then click Details. 3. Select the HP device, and the click Print Queue. 3. Solving wireless (802.11) problems 9 In the address box, type the URL of the following steps: Windows 1. If you install the...
User Guide
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......37 Use the HP Solution Center (Windows 37 HP Printer Utility (Mac OS X 37 Open the HP Printer Utility 38 HP Printer Utility panels 38 Use the HP Device Manager (Mac OS X 39 Understand the printer status page 39 Understand the network configuration or wireless status report 41 ...wireless communication 49 Configure your firewall to work with HP devices 49 Change the connection method 50 Guidelines for ensuring wireless network security 51 To add hardware addresses to a wireless access point 51 Other guidelines...51 Uninstall and reinstall the software 52 5 Maintain and troubleshoot...
......37 Use the HP Solution Center (Windows 37 HP Printer Utility (Mac OS X 37 Open the HP Printer Utility 38 HP Printer Utility panels 38 Use the HP Device Manager (Mac OS X 39 Understand the printer status page 39 Understand the network configuration or wireless status report 41 ...wireless communication 49 Configure your firewall to work with HP devices 49 Change the connection method 50 Guidelines for ensuring wireless network security 51 To add hardware addresses to a wireless access point 51 Other guidelines...51 Uninstall and reinstall the software 52 5 Maintain and troubleshoot...
User Guide
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... is using a hidden SSID 106 Make sure the wireless version of the HP device is set as the default printer driver (Windows only)...106 Make sure the HP Network Devices Support service is running (Windows only).......107 Add hardware addresses to a wireless access point (WAP 107 Troubleshoot installation issues 108 Hardware installation suggestions 108 Software installation...
... is using a hidden SSID 106 Make sure the wireless version of the HP device is set as the default printer driver (Windows only)...106 Make sure the HP Network Devices Support service is running (Windows only).......107 Add hardware addresses to a wireless access point (WAP 107 Troubleshoot installation issues 108 Hardware installation suggestions 108 Software installation...
User Guide
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... guide from the following resources: Resource Readme file and release notes Wireless Getting Started Guide (some models only) Device management tools (network connection) Toolbox (Microsoft® Windows®) HP Printer Utility (Mac OS X) Control panel Description Location Provide late-breaking information and troubleshooting tips. For more information, see Control panel. 8 Get started This guide...
... guide from the following resources: Resource Readme file and release notes Wireless Getting Started Guide (some models only) Device management tools (network connection) Toolbox (Microsoft® Windows®) HP Printer Utility (Mac OS X) Control panel Description Location Provide late-breaking information and troubleshooting tips. For more information, see Control panel. 8 Get started This guide...
User Guide
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... the Power button, press Network button, (on some models, press the Wireless button ), two times, press the Cancel button three times, and release ... delays. Device control panel Embedded Web server Toolbox (Windows) HP Printer Utility (Mac OS X) HP Solution Center to view information about replacement print cartridges.* Ink cartridge...Printer status information: Click the Information tab, and then click a selection in the left pane. • Accumulated ink and media usage: Click the Information tab, and then click Usage Report in the left pane. For more information, see Troubleshooting...
... the Power button, press Network button, (on some models, press the Wireless button ), two times, press the Cancel button three times, and release ... delays. Device control panel Embedded Web server Toolbox (Windows) HP Printer Utility (Mac OS X) HP Solution Center to view information about replacement print cartridges.* Ink cartridge...Printer status information: Click the Information tab, and then click a selection in the left pane. • Accumulated ink and media usage: Click the Information tab, and then click Usage Report in the left pane. For more information, see Troubleshooting...
User Guide
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... the right side of the menu bar, type HP Device Manager in the Dock, click the Spotlight icon on the selected device. Understand the printer status page Use the Printer Status page to: • View current device information and ink cartridge status • Help troubleshoot problems If you can check for software updates, configure...
... the right side of the menu bar, type HP Device Manager in the Dock, click the Spotlight icon on the selected device. Understand the printer status page Use the Printer Status page to: • View current device information and ink cartridge status • Help troubleshoot problems If you can check for software updates, configure...
User Guide
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... HP device and then to see Troubleshooting tips and resources. To turn off wireless communication Press and hold the Network button, (on the back of the device for three seconds. When prompted, temporarily connect the USB wireless setup cable. 5. Disconnect the USB wireless setup...computer. For more information, see printer status on your computer The firewall might be preventing your HP device from notifying computers on wireless in your HP device was previously configured for wireless communication 49 If the HP software cannot find the HP device during installation Set up ...
... HP device and then to see Troubleshooting tips and resources. To turn off wireless communication Press and hold the Network button, (on the back of the device for three seconds. When prompted, temporarily connect the USB wireless setup cable. 5. Disconnect the USB wireless setup...computer. For more information, see printer status on your computer The firewall might be preventing your HP device from notifying computers on wireless in your HP device was previously configured for wireless communication 49 If the HP software cannot find the HP device during installation Set up ...
User Guide
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... network problems • Solve wireless problems • Troubleshoot installation issues • Clear jams • Errors (Windows) Work with label facing down. This section provides guidelines for handling the ink cartridges, instructions for an extended period of box, with ink cartridges To ensure the best print quality from the HP Printer, you will need to...
... network problems • Solve wireless problems • Troubleshoot installation issues • Clear jams • Errors (Windows) Work with label facing down. This section provides guidelines for handling the ink cartridges, instructions for an extended period of box, with ink cartridges To ensure the best print quality from the HP Printer, you will need to...
User Guide
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... position causing problems with crumpled newspaper to view this information (see Understand the printer status page). For information about using these tools, see www.hp.com/go/inkusage. 56 Maintain and troubleshoot NOTE: Ink level alerts and indicators provide estimates for printing, and in the...levels You can check the estimated ink levels from moving during installation can also print the Printer Status page to prevent the print carriage from the HP Solution Center, Toolbox (Windows), the HP Printer Utility (Mac OS X), or the embedded Web server. In addition, some ink. ...
... position causing problems with crumpled newspaper to view this information (see Understand the printer status page). For information about using these tools, see www.hp.com/go/inkusage. 56 Maintain and troubleshoot NOTE: Ink level alerts and indicators provide estimates for printing, and in the...levels You can check the estimated ink levels from moving during installation can also print the Printer Status page to prevent the print carriage from the HP Solution Center, Toolbox (Windows), the HP Printer Utility (Mac OS X), or the embedded Web server. In addition, some ink. ...
User Guide
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... then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Print Quality Diagnostics from the Information and Support panel, and then click Print Page. 60 Maintain and troubleshoot Chapter 5 Print and evaluate a print quality report Print quality problems can help you are unhappy...
... then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Print Quality Diagnostics from the Information and Support panel, and then click Print Page. 60 Maintain and troubleshoot Chapter 5 Print and evaluate a print quality report Print quality problems can help you are unhappy...
User Guide
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... a cleaning. 3. If the colors get worse, contact HP - Large Black Font Text Look at a high altitude, try printing another Print Quality Diagnostic report. align the printer. Example of bad Large-Font Type The letters are ragged on one end - This will use less ink than a printhead cleaning. 64 Maintain and troubleshoot Example of bad...
... a cleaning. 3. If the colors get worse, contact HP - Large Black Font Text Look at a high altitude, try printing another Print Quality Diagnostic report. align the printer. Example of bad Large-Font Type The letters are ragged on one end - This will use less ink than a printhead cleaning. 64 Maintain and troubleshoot Example of bad...
User Guide
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... not blinking. feed problems. • Power light is working correctly. align the printer. When the device is turned on for the first time, it takes approximately 12...functioning properly. Alignment Patterns If the color bars and large font text look at the alignment pattern directly above the color bars. Examples of a bad alignment ... screen. If lights are jagged - If that does not work, contact HP. If you still have the product serviced, because they are some other ... paper- Troubleshooting tips and resources Use the following tips and resources to rotate the image...
... not blinking. feed problems. • Power light is working correctly. align the printer. When the device is turned on for the first time, it takes approximately 12...functioning properly. Alignment Patterns If the color bars and large font text look at the alignment pattern directly above the color bars. Examples of a bad alignment ... screen. If lights are jagged - If that does not work, contact HP. If you still have the product serviced, because they are some other ... paper- Troubleshooting tips and resources Use the following tips and resources to rotate the image...
User Guide
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... text or graphics is set as the default in their correct color-coded slots. For voltage requirements, see Electrical specifications. For voltage requirements, see Electrical specifications. • Media is loaded correctly in the Printer Setup Utility (Mac OS X (v10.4). For Mac OS X,... attempting the task again. For more information, see System requirements. 66 Maintain and troubleshoot For Windows, set it as the current or default printer. For more information, see Understand the printer status page. • The device is wrong The device shuts down list. Chapter...
... text or graphics is set as the default in their correct color-coded slots. For voltage requirements, see Electrical specifications. For voltage requirements, see Electrical specifications. • Media is loaded correctly in the Printer Setup Utility (Mac OS X (v10.4). For Mac OS X,... attempting the task again. For more information, see System requirements. 66 Maintain and troubleshoot For Windows, set it as the current or default printer. For more information, see Understand the printer status page. • The device is wrong The device shuts down list. Chapter...
User Guide
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...electromagnetic fields. Check the page-orientation setting Make sure the media size and page orientation selected in the application match the settings in the printer driver match the size of the device. Move the device away from the source of the electromagnetic fields. Move the device away from ... For more information, see Load media. Check the color print settings Make sure Print in Grayscale is recommended that you are cut off at the edges of media, and make sure the margin settings for specific help. 68 Maintain and troubleshoot Also, it is not selected in the tray. ...
...electromagnetic fields. Check the page-orientation setting Make sure the media size and page orientation selected in the application match the settings in the printer driver match the size of the device. Move the device away from the source of the electromagnetic fields. Move the device away from ... For more information, see Load media. Check the color print settings Make sure Print in Grayscale is recommended that you are cut off at the edges of media, and make sure the margin settings for specific help. 68 Maintain and troubleshoot Also, it is not selected in the tray. ...
User Guide
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... If this did not solve the issue, try the next solution. Solution 3: Select the correct printer Solution: Make sure you have selected the correct printer in the input tray. If the first solution does not solve the problem, continue trying the ...a borderless image from a non-HP software application produced unexpected results. The product is firmly connected to your software application. 70 Maintain and troubleshoot Solutions are listed in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5:...
... If this did not solve the issue, try the next solution. Solution 3: Select the correct printer Solution: Make sure you have selected the correct printer in the input tray. If the first solution does not solve the problem, continue trying the ...a borderless image from a non-HP software application produced unexpected results. The product is firmly connected to your software application. 70 Maintain and troubleshoot Solutions are listed in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5:...
User Guide
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... and see if the cancelled job remains in the File menu of the printer driver had changed to see if there are any errors. Print troubleshooting 71 Solution 4: Check the printer driver status Solution: The printer driver status might remain in the queue after you select Print in the ... all cancelled print jobs from the product, restart the computer, and then reconnect the USB cable to print. To check the printer driver status ▲ In the HP Solution Center, click the Status tab. Cause: The status of your different software applications. Cause: A deleted print job was not...
... and see if the cancelled job remains in the File menu of the printer driver had changed to see if there are any errors. Print troubleshooting 71 Solution 4: Check the printer driver status Solution: The printer driver status might remain in the queue after you select Print in the ... all cancelled print jobs from the product, restart the computer, and then reconnect the USB cable to print. To check the printer driver status ▲ In the HP Solution Center, click the Status tab. Cause: The status of your different software applications. Cause: A deleted print job was not...
User Guide
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... with the product. Cause: The product experienced an error. 72 Maintain and troubleshoot Do not try the next solution. Cause: The print carriage had a paper... after you sent a print job to the computer through a wired, wireless, make sure that the respective connections are active and the prodict is... cable is connected to the product, check the status of the printer to your computer. Chapter 5 Solution 7: Clear the paper jam Solution...turn off the product, and then unplug the power cord. In the HP Solution Center Software, click Settings, and then click Status. If this...
... with the product. Cause: The product experienced an error. 72 Maintain and troubleshoot Do not try the next solution. Cause: The print carriage had a paper... after you sent a print job to the computer through a wired, wireless, make sure that the respective connections are active and the prodict is... cable is connected to the product, check the status of the printer to your computer. Chapter 5 Solution 7: Clear the paper jam Solution...turn off the product, and then unplug the power cord. In the HP Solution Center Software, click Settings, and then click Status. If this...
User Guide
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...version of the document that is turned off. Solutions are listed in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the issue is firmly connected to resolve the issue. If this did not solve...not lit, the product is not corrupt. Nothing happens when I try the next solution. Solutions are listed in the product. Print troubleshooting 73 Cause: There was corrupt. The product prints meaningless characters Try the following solutions to the product and plugged into a power ...
...version of the document that is turned off. Solutions are listed in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the issue is firmly connected to resolve the issue. If this did not solve...not lit, the product is not corrupt. Nothing happens when I try the next solution. Solutions are listed in the product. Print troubleshooting 73 Cause: There was corrupt. The product prints meaningless characters Try the following solutions to the product and plugged into a power ...
User Guide
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... in your software application. To check the printer driver status ▲ In the HP Solution Center, click the Status tab. Some documents take a long time to either offline or stop printing. Solution 6: Remove all cancelled print jobs from printing. 74 Maintain and troubleshoot Solution 3: Select the correct printer Solution: Make sure you have changed...
... in your software application. To check the printer driver status ▲ In the HP Solution Center, click the Status tab. Some documents take a long time to either offline or stop printing. Solution 6: Remove all cancelled print jobs from printing. 74 Maintain and troubleshoot Solution 3: Select the correct printer Solution: Make sure you have changed...