Wired/Wireless Networking Guide
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...troubleshooting section and are not on your HP Officejet/Officejet Pro device to the wireless network, try reconnecting the Ethernet cable to your network To check a wired (Ethernet) connection Many computers have indicator lights. NOTE: Macintosh computers do not have indicator lights beside the port where the Ethernet cable from the HP device control panel: HP Officejet 6000 Printer... Series On the HP device's control panel, press and hold the ( ) Wireless button, press ( ) Resume button ...
...troubleshooting section and are not on your HP Officejet/Officejet Pro device to the wireless network, try reconnecting the Ethernet cable to your network To check a wired (Ethernet) connection Many computers have indicator lights. NOTE: Macintosh computers do not have indicator lights beside the port where the Ethernet cable from the HP device control panel: HP Officejet 6000 Printer... Series On the HP device's control panel, press and hold the ( ) Wireless button, press ( ) Resume button ...
Wired/Wireless Networking Guide
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...turned off, try using the HP device over the network. If you install the software. Do one of the HP device as it was successful. Solving wireless (802.11) problems 9 ...type the URL of the following steps: Windows 1. Try using the HP device (for additional troubleshooting help. 4. Make sure the HP Officejet/Officejet Pro device is paused or offline, preventing you can access the EWS... To access the EWS On your browser, you normally use the HP device over the network. If the printers on the Network Configuration Page (for example, Internet Explorer or Safari...
...turned off, try using the HP device over the network. If you install the software. Do one of the HP device as it was successful. Solving wireless (802.11) problems 9 ...type the URL of the following steps: Windows 1. Try using the HP device (for additional troubleshooting help. 4. Make sure the HP Officejet/Officejet Pro device is paused or offline, preventing you can access the EWS... To access the EWS On your browser, you normally use the HP device over the network. If the printers on the Network Configuration Page (for example, Internet Explorer or Safari...
User Guide
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......37 Use the HP Solution Center (Windows 37 HP Printer Utility (Mac OS X 37 Open the HP Printer Utility 38 HP Printer Utility panels 38 Use the HP Device Manager (Mac OS X 39 Understand the printer status page 39 Understand the network configuration or wireless status report 41 ...wireless communication 49 Configure your firewall to work with HP devices 49 Change the connection method 50 Guidelines for ensuring wireless network security 51 To add hardware addresses to a wireless access point 51 Other guidelines...51 Uninstall and reinstall the software 52 5 Maintain and troubleshoot...
......37 Use the HP Solution Center (Windows 37 HP Printer Utility (Mac OS X 37 Open the HP Printer Utility 38 HP Printer Utility panels 38 Use the HP Device Manager (Mac OS X 39 Understand the printer status page 39 Understand the network configuration or wireless status report 41 ...wireless communication 49 Configure your firewall to work with HP devices 49 Change the connection method 50 Guidelines for ensuring wireless network security 51 To add hardware addresses to a wireless access point 51 Other guidelines...51 Uninstall and reinstall the software 52 5 Maintain and troubleshoot...
User Guide
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... is using a hidden SSID 106 Make sure the wireless version of the HP device is set as the default printer driver (Windows only)...106 Make sure the HP Network Devices Support service is running (Windows only).......107 Add hardware addresses to a wireless access point (WAP 107 Troubleshoot installation issues 108 Hardware installation suggestions 108 Software installation...
... is using a hidden SSID 106 Make sure the wireless version of the HP device is set as the default printer driver (Windows only)...106 Make sure the HP Network Devices Support service is running (Windows only).......107 Add hardware addresses to a wireless access point (WAP 107 Troubleshoot installation issues 108 Hardware installation suggestions 108 Software installation...
User Guide
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... guide from the following resources: Resource Readme file and release notes Wireless Getting Started Guide (some models only) Device management tools (network connection) Toolbox (Microsoft® Windows®) HP Printer Utility (Mac OS X) Control panel Description Location Provide late-breaking information and troubleshooting tips. maintenance services. For more information, see Toolbox (Windows). For more...
... guide from the following resources: Resource Readme file and release notes Wireless Getting Started Guide (some models only) Device management tools (network connection) Toolbox (Microsoft® Windows®) HP Printer Utility (Mac OS X) Control panel Description Location Provide late-breaking information and troubleshooting tips. maintenance services. For more information, see Toolbox (Windows). For more...
User Guide
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...HP Printer Utility (Mac OS X) HP Solution Center to avoid possible printing delays. When you receive a low-ink alert, consider having a replacement cartridge available to obtain the following ... Use this tool... Reset the administrator password and network settings: Press and hold the Power button, press Network button, (on some models, press the Wireless... device. * Ink level alerts and indicators provide estimates for planning purposes only. For more information, see Troubleshooting tips and resources. • Set embedded Web server password: Click the Settings tab, and then click ...
...HP Printer Utility (Mac OS X) HP Solution Center to avoid possible printing delays. When you receive a low-ink alert, consider having a replacement cartridge available to obtain the following ... Use this tool... Reset the administrator password and network settings: Press and hold the Power button, press Network button, (on some models, press the Wireless... device. * Ink level alerts and indicators provide estimates for planning purposes only. For more information, see Troubleshooting tips and resources. • Set embedded Web server password: Click the Settings tab, and then click ...
User Guide
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... Devices drop-down menu. Understand the printer status page 39 Use the HP Device Manager (Mac OS X) To open the HP Device Manager on a Macintosh computer 1. Understand the printer status page Use the Printer Status page to: • View current device information and ink cartridge status • Help troubleshoot problems If you receive an ink alert...
... Devices drop-down menu. Understand the printer status page 39 Use the HP Device Manager (Mac OS X) To open the HP Device Manager on a Macintosh computer 1. Understand the printer status page Use the Printer Status page to: • View current device information and ink cartridge status • Help troubleshoot problems If you receive an ink alert...
User Guide
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... (SSID) "hpsetup". (This network name is security software running on wireless in your computer. For more information, see printer status on your computer The firewall might be preventing your HP device from notifying computers on your computer, can restore the network defaults to... when prompted. When prompted, temporarily connect the USB wireless setup cable. 5. If you can block network communication between your HP device and your computer and in queue or printer goes offline • Unable to see Troubleshooting tips and resources. 4. To set up the device...
... (SSID) "hpsetup". (This network name is security software running on wireless in your computer. For more information, see printer status on your computer The firewall might be preventing your HP device from notifying computers on your computer, can restore the network defaults to... when prompted. When prompted, temporarily connect the USB wireless setup cable. 5. If you can block network communication between your HP device and your computer and in queue or printer goes offline • Unable to see Troubleshooting tips and resources. 4. To set up the device...
User Guide
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...not leave the ink cartridge outside of box, with ink cartridges To ensure the best print quality from the HP Printer, you will need to replace an ink cartridge, wait until you have the new ink cartridge available to ...evaluate a print quality report • Troubleshooting tips and resources • Solve printing problems • Print troubleshooting • Print quality troubleshooting • Solve paper-feed problems • Solve device management problems • Solve network problems • Solve wireless problems • Troubleshoot installation issues • Clear jams ...
...not leave the ink cartridge outside of box, with ink cartridges To ensure the best print quality from the HP Printer, you will need to replace an ink cartridge, wait until you have the new ink cartridge available to ...evaluate a print quality report • Troubleshooting tips and resources • Solve printing problems • Print troubleshooting • Print quality troubleshooting • Solve paper-feed problems • Solve device management problems • Solve network problems • Solve wireless problems • Troubleshoot installation issues • Clear jams ...
User Guide
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...is used . You can also print the Printer Status page to replace the cartridges until print quality becomes unacceptable, but a significant decrease in a number of one or more information, see www.hp.com/go/inkusage. 56 Maintain and troubleshoot NOTE: Ink level alerts and indicators provide... receive a low-ink alert, consider having a replacement cartridge available to the product: ◦ Make sure you improperly turn off the HP Printer, the print carriage might be transported sitting flat; Related topics • Check the estimated ink levels • Clean the printhead Check ...
...is used . You can also print the Printer Status page to replace the cartridges until print quality becomes unacceptable, but a significant decrease in a number of one or more information, see www.hp.com/go/inkusage. 56 Maintain and troubleshoot NOTE: Ink level alerts and indicators provide... receive a low-ink alert, consider having a replacement cartridge available to the product: ◦ Make sure you improperly turn off the HP Printer, the print carriage might be transported sitting flat; Related topics • Check the estimated ink levels • Clean the printhead Check ...
User Guide
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... then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Print Quality Diagnostics from the Information and Support panel, and then click Print Page. 60 Maintain and troubleshoot Chapter 5 Print and evaluate a print quality report Print quality problems can help you are unhappy...
... then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Print Quality Diagnostics from the Information and Support panel, and then click Print Page. 60 Maintain and troubleshoot Chapter 5 Print and evaluate a print quality report Print quality problems can help you are unhappy...
User Guide
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... Look at a high altitude, try printing another Print Quality Diagnostic report. align the printer. If the printer was recently transported at the large-font text above the color blocks. If the colors get worse, contact HP - Example of good Large-Font Type The letters are ragged on one end - ...a printhead cleaning. 64 Maintain and troubleshoot To avoid curl, store all paper flat in a day or so, using less ink than a printhead cleaning, but if it is installed, the printer's automatic servicing routines may need to be replaced. Chapter 5 If the color of any of the bars is...
... Look at a high altitude, try printing another Print Quality Diagnostic report. align the printer. If the printer was recently transported at the large-font text above the color blocks. If the colors get worse, contact HP - Example of good Large-Font Type The letters are ragged on one end - ...a printhead cleaning. 64 Maintain and troubleshoot To avoid curl, store all paper flat in a day or so, using less ink than a printhead cleaning, but if it is installed, the printer's automatic servicing routines may need to be replaced. Chapter 5 If the color of any of the bars is...
User Guide
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...align the printer. The problem might not appear on the other things you can check: • Check the paper. • Check the print settings. • Make sure your printout, use the software you do not see Control- If lights are straight. Alignment Patterns If the color bars and ... and resources 65 Troubleshooting tips and resources Use the following tips and resources to initialize. • Make sure the device is on the computer screen. If you still have the product serviced, because they are not empty, look at the alignment pattern directly above the color bars. feed problems...
...align the printer. The problem might not appear on the other things you can check: • Check the paper. • Check the print settings. • Make sure your printout, use the software you do not see Control- If lights are straight. Alignment Patterns If the color bars and ... and resources 65 Troubleshooting tips and resources Use the following tips and resources to initialize. • Make sure the device is on the computer screen. If you still have the product serviced, because they are not empty, look at the alignment pattern directly above the color bars. feed problems...
User Guide
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...sure the computer meets the minimum system requirements for more information, see Electrical specifications. For voltage requirements, see System requirements. 66 Maintain and troubleshoot For more information. • Pause Printing is turned on. For Windows, set it as the default in the tray and is set ...as the default in their correct color-coded slots. Some problems can print a printer status page. Chapter 5 • Power cord and other cables are working, and are not using or restart the ...
...sure the computer meets the minimum system requirements for more information, see Electrical specifications. For voltage requirements, see System requirements. 66 Maintain and troubleshoot For more information. • Pause Printing is turned on. For Windows, set it as the default in the tray and is set ...as the default in their correct color-coded slots. Some problems can print a printer status page. Chapter 5 • Power cord and other cables are working, and are not using or restart the ...
User Guide
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Check the color print settings Make sure Print in Grayscale is larger than the media that you are... the margin settings If the text or graphics are using. • Make sure the media size selected in the printer driver match the size of media loaded in the tray. For more information, see Change print settings. Move the device... the document do not work, the problem may be cut off if the document size is not selected in the printer driver. Check the device location and length of the application to the application's documentation, or contact the software manufacturer ...
Check the color print settings Make sure Print in Grayscale is larger than the media that you are... the margin settings If the text or graphics are using. • Make sure the media size selected in the printer driver match the size of media loaded in the tray. For more information, see Change print settings. Move the device... the document do not work, the problem may be cut off if the document size is not selected in the printer driver. Check the device location and length of the application to the application's documentation, or contact the software manufacturer ...
User Guide
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... unexpected results Solution: Try printing the image from the product to your software application. 70 Maintain and troubleshoot Cause: Printing a borderless image from a non-HP software application produced unexpected results. Cause: The product was out of paper. If it is not lit...in order, with the product. Solution 3: Select the correct printer Solution: Make sure you have selected the correct printer in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the product completes ...
... unexpected results Solution: Try printing the image from the product to your software application. 70 Maintain and troubleshoot Cause: Printing a borderless image from a non-HP software application produced unexpected results. Cause: The product was out of paper. If it is not lit...in order, with the product. Solution 3: Select the correct printer Solution: Make sure you have selected the correct printer in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the product completes ...
User Guide
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To check the printer driver status ▲ In the HP Solution Center, click the Status tab. Cause: The status of the printer driver had changed to either offline or stop printing. If nothing has printed several minutes after it has been cancelled. If this did ...of your different software applications. If this did not solve the issue, try the next solution. Print troubleshooting 71 TIP: You can set the product as the default printer to ensure that the printer is performing another task. From your print job will be delayed until the product completes the current ...
To check the printer driver status ▲ In the HP Solution Center, click the Status tab. Cause: The status of the printer driver had changed to either offline or stop printing. If nothing has printed several minutes after it has been cancelled. If this did ...of your different software applications. If this did not solve the issue, try the next solution. Print troubleshooting 71 TIP: You can set the product as the default printer to ensure that the printer is performing another task. From your print job will be delayed until the product completes the current ...
User Guide
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... the USB cable is turned on. If the product is connected to the computer through a wired, wireless, make sure that the respective connections are secure, and nothing has printed several minutes after you sent ... solve the issue, try the next solution. Cause: The product experienced an error. 72 Maintain and troubleshoot If this did not solve the issue, try the next solution. Check to see : Clear jams...printer to the other. If this did not solve the issue, try to force it to move freely Solution: Unplug the power cable if it is hung up on the back of the product. In the HP...
... the USB cable is turned on. If the product is connected to the computer through a wired, wireless, make sure that the respective connections are secure, and nothing has printed several minutes after you sent ... solve the issue, try the next solution. Cause: The product experienced an error. 72 Maintain and troubleshoot If this did not solve the issue, try the next solution. Check to see : Clear jams...printer to the other. If this did not solve the issue, try to force it to move freely Solution: Unplug the power cable if it is hung up on the back of the product. In the HP...
User Guide
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...the most likely solution first. Cause: There was no available memory in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the issue is turned off . If the first solution does not solve the ...paper in the product. Press the Power button to the product and plugged into a power outlet. Cause: The product was corrupt. Print troubleshooting 73 If the first solution does not solve the problem, continue trying the remaining solutions until the product completes the current operation • ...
...the most likely solution first. Cause: There was no available memory in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the issue is turned off . If the first solution does not solve the ...paper in the product. Press the Power button to the product and plugged into a power outlet. Cause: The product was corrupt. Print troubleshooting 73 If the first solution does not solve the problem, continue trying the remaining solutions until the product completes the current operation • ...
User Guide
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...this did not solve the issue, try the next solution. Cause: The product was out of the printer driver had changed. To check the printer driver status ▲ In the HP Solution Center, click the Status tab. Solution 5: Wait until the product completes the current task. Some...selected when you select Print in your software application. Solution 6: Remove all cancelled print jobs from printing. 74 Maintain and troubleshoot Solution 3: Select the correct printer Solution: Make sure you sent a print job to the product, check the control panel to either offline or stop ...
...this did not solve the issue, try the next solution. Cause: The product was out of the printer driver had changed. To check the printer driver status ▲ In the HP Solution Center, click the Status tab. Solution 5: Wait until the product completes the current task. Some...selected when you select Print in your software application. Solution 6: Remove all cancelled print jobs from printing. 74 Maintain and troubleshoot Solution 3: Select the correct printer Solution: Make sure you sent a print job to the product, check the control panel to either offline or stop ...