HP Color LaserJet 4700 - User Guide
Page 324
...17 ordering supplies 278 using 146 using to configure alerts 175 enlarging documents 114 envelopes jams 233 loading in Tray 1 101 printing 101 environmental features 8 EPS files, troubleshooting 244, 247 errors auto continue 73 event log printing 145 viewing 147 F FCC regulations 296 ...115 use different paper 115 first page, use different paper 121 flash memory card installing 268 font list printing 145 fonts EPS files, troubleshooting 244, 247 Macintosh, troubleshooting 244 G grayscale printing 156, 159 H Help, printer-driver 20 host USB 86 HP customer care iii HP Easy Printer Care Software ...
...17 ordering supplies 278 using 146 using to configure alerts 175 enlarging documents 114 envelopes jams 233 loading in Tray 1 101 printing 101 environmental features 8 EPS files, troubleshooting 244, 247 errors auto continue 73 event log printing 145 viewing 147 F FCC regulations 296 ...115 use different paper 115 first page, use different paper 121 flash memory card installing 268 font list printing 145 fonts EPS files, troubleshooting 244, 247 Macintosh, troubleshooting 244 G grayscale printing 156, 159 H Help, printer-driver 20 host USB 86 HP customer care iii HP Easy Printer Care Software ...
Service Manual
Page 386
...formatter. 1. Resent the print job. 4. See Installing an HP Jetdirect print server card (HP Color LaserJet 4700 Series only) on page 126 and Formatter on page 283. 366 Chapter 7 Troubleshooting ENWW See Paper feed assembly on page 227. 1. Leave the computer connected ...printer. 3. Press to a different printer. Power cycle the printer. 3. Resend the print job. 4. Replace the cable. 5. Some non-HP parallel cables might be missing pin connections. 4. See Installing an HP Jetdirect print server card (HP Color LaserJet 4700 Series only) on page 126. 1. Replace the paper...
...formatter. 1. Resent the print job. 4. See Installing an HP Jetdirect print server card (HP Color LaserJet 4700 Series only) on page 126 and Formatter on page 283. 366 Chapter 7 Troubleshooting ENWW See Paper feed assembly on page 227. 1. Leave the computer connected ...printer. 3. Press to a different printer. Power cycle the printer. 3. Resend the print job. 4. Replace the cable. 5. Some non-HP parallel cables might be missing pin connections. 4. See Installing an HP Jetdirect print server card (HP Color LaserJet 4700 Series only) on page 126. 1. Replace the paper...
Service Manual
Page 402
.... 1. Otherwise, select another tray. Otherwise, remove the incorrect paper and load Tray XX with the specified paper. 3. If the correct paper is loaded, press . 2. If prompted, confirm the size and type of paper loaded. 4. If prompted, confirm the size and type of paper loaded. 382 Chapter 7 Troubleshooting ENWW and size other than specified in Tray 1 and press to continue. Otherwise...
.... 1. Otherwise, select another tray. Otherwise, remove the incorrect paper and load Tray XX with the specified paper. 3. If the correct paper is loaded, press . 2. If prompted, confirm the size and type of paper loaded. 4. If prompted, confirm the size and type of paper loaded. 382 Chapter 7 Troubleshooting ENWW and size other than specified in Tray 1 and press to continue. Otherwise...
Service Manual
Page 412
...loaded with Ready Sleep mode on the stapler/ stacker is restoring external accessory settings in the stapler cartridge. A button press, receipt of a restore action, such as RESTORE COLOR VALUES. No action necessary. Close the jam access door. Stop Rotating motor To exit press. The printer...see Replacing the stapler 392 Chapter 7 Troubleshooting ENWW Close the stapler cartridge door. Check the paper size sensors. 3. The firmware upgrade was not completed successfully. Fewer than the size configured for the tray. The printer is executing a component test and the...
...loaded with Ready Sleep mode on the stapler/ stacker is restoring external accessory settings in the stapler cartridge. A button press, receipt of a restore action, such as RESTORE COLOR VALUES. No action necessary. Close the jam access door. Stop Rotating motor To exit press. The printer...see Replacing the stapler 392 Chapter 7 Troubleshooting ENWW Close the stapler cartridge door. Check the paper size sensors. 3. The firmware upgrade was not completed successfully. Fewer than the size configured for the tray. The printer is executing a component test and the...
Service Manual
Page 426
... options are: ● AUTO. The media might have been incorrectly loaded in the paper trays, something in the fuser might reprint several pages that you can use to set whether the printer should attempt to remove any duplicated pages. 406 Chapter 7 Troubleshooting ENWW The printer will attempt to cool down. WARNING! Reversing unit jam 1 (reversing...
... options are: ● AUTO. The media might have been incorrectly loaded in the paper trays, something in the fuser might reprint several pages that you can use to set whether the printer should attempt to remove any duplicated pages. 406 Chapter 7 Troubleshooting ENWW The printer will attempt to cool down. WARNING! Reversing unit jam 1 (reversing...
Service Manual
Page 427
... settles into the output bin. The print media is binding or sticking together. Reset the printer. Wait until the page completely settles in place without bending it over. ENWW Paper path troubleshooting 407 Press to enter the MENUS. 2. Press Menu to highlight OFF. 9. Press to select...The print media does not meet HP-recommended media specifications. If media heavier than 120 g/m2 (32 lb) is loaded incorrectly. Remove the media, flex it, rotate it 180 degrees, or turn it . Do not fan the media. To disable paper jam recovery 1. Press to highlight ...
... settles into the output bin. The print media is binding or sticking together. Reset the printer. Wait until the page completely settles in place without bending it over. ENWW Paper path troubleshooting 407 Press to enter the MENUS. 2. Press Menu to highlight OFF. 9. Press to select...The print media does not meet HP-recommended media specifications. If media heavier than 120 g/m2 (32 lb) is loaded incorrectly. Remove the media, flex it, rotate it 180 degrees, or turn it . Do not fan the media. To disable paper jam recovery 1. Press to highlight ...
Service Manual
Page 428
...paper, try printing from the tray. You might be dirty. Media should use to feed single sheets from Tray 1. Check the media specifications. (See Media specifications on page 21. 5. Clean the printer as described in Cleaning the printer and accessories on previously or torn, worn, or irregular media. Basic troubleshooting...not use the information in this section list possible causes and recommended solutions for the size of the paper path. Make sure that the media is loaded correctly in each area of media that is installed and that all width guides are relatively minor ...
...paper, try printing from the tray. You might be dirty. Media should use to feed single sheets from Tray 1. Check the media specifications. (See Media specifications on page 21. 5. Clean the printer as described in Cleaning the printer and accessories on previously or torn, worn, or irregular media. Basic troubleshooting...not use the information in this section list possible causes and recommended solutions for the size of the paper path. Make sure that the media is loaded correctly in each area of media that is installed and that all width guides are relatively minor ...
Service Manual
Page 429
... any of the supplies are non-HP (non-HP supplies are known to cause jams) ● Whether the customer is storing the media correctly, overloading the trays, damaging the edge of the media during loading, or using media that has already been fed through the printer General paper path troubleshooting Use the following information: ● The...
... any of the supplies are non-HP (non-HP supplies are known to cause jams) ● Whether the customer is storing the media correctly, overloading the trays, damaging the edge of the media during loading, or using media that has already been fed through the printer General paper path troubleshooting Use the following information: ● The...
Service Manual
Page 430
... the input trays and that the paper path is defective. If it is still dirty after cleaning, or if it is using non-HP supplies, try replacing those supplies with... Troubleshooting ENWW The multipurpose tray paper sensor (SR4) or the sensor lever is dirty, worn, or damaged. Solution Clean the pickup roller. Paper path checklist ❑ Verify that the solenoid is correctly loaded ...the user about proper media storage, correct loading technique, and printer operation. Toner and paper dust in the paper path can block the sensors. ❑ Use the paper path test in the output bin during...
... the input trays and that the paper path is defective. If it is still dirty after cleaning, or if it is using non-HP supplies, try replacing those supplies with... Troubleshooting ENWW The multipurpose tray paper sensor (SR4) or the sensor lever is dirty, worn, or damaged. Solution Clean the pickup roller. Paper path checklist ❑ Verify that the solenoid is correctly loaded ...the user about proper media storage, correct loading technique, and printer operation. Toner and paper dust in the paper path can block the sensors. ❑ Use the paper path test in the output bin during...
Service Manual
Page 434
...sensor lever in the duplexer is damaged. Paper jams Cause and solution Cause Solution When the printer is binding or sticking together. Do not use media that meets HP specifications. Remove media from the tray. 414 Chapter 7 Troubleshooting ENWW Adjust input tray guides so they hold...width guide to verify that the connector is installed incorrectly, causing repeated jams. Verify that has already passed through a printer or copier. Print media is loaded incorrectly. Input tray guides are worn or damaged. If media heavier than 2 or an optional tray. 105 g/m2 ...
...sensor lever in the duplexer is damaged. Paper jams Cause and solution Cause Solution When the printer is binding or sticking together. Do not use media that meets HP specifications. Remove media from the tray. 414 Chapter 7 Troubleshooting ENWW Adjust input tray guides so they hold...width guide to verify that the connector is installed incorrectly, causing repeated jams. Verify that has already passed through a printer or copier. Print media is loaded incorrectly. Input tray guides are worn or damaged. If media heavier than 2 or an optional tray. 105 g/m2 ...
Service Manual
Page 435
... 1. 2. ENWW Paper path troubleshooting 415 You might display on page 107 for messages prompting you to replace supplies, or print a supplies status page to make sure the media is perforated or embossed. Remove loaded paper from Tray 1. Reload paper in a controlled environment. Replace the media. This media does not separate easily. Check the printer control panel...
... 1. 2. ENWW Paper path troubleshooting 415 You might display on page 107 for messages prompting you to replace supplies, or print a supplies status page to make sure the media is perforated or embossed. Remove loaded paper from Tray 1. Reload paper in a controlled environment. Replace the media. This media does not separate easily. Check the printer control panel...
Service Manual
Page 437
Use the procedures in this section to make sure the media is loaded correctly. Make sure all trays are completely closed. Check to clear a jam in Tray 4, also open Tray 2 and Tray 3 and remove any jammed paper. 5. Insert the tray into the printer. 4. ENWW Paper path troubleshooting 417 For jams that occur in the figures below. Jams in top cover area Jams in the top cover occur in of the areas indicated in an optional tray, check the trays above for jams as well. For example, if the jam occurs in this area.
Use the procedures in this section to make sure the media is loaded correctly. Make sure all trays are completely closed. Check to clear a jam in Tray 4, also open Tray 2 and Tray 3 and remove any jammed paper. 5. Insert the tray into the printer. 4. ENWW Paper path troubleshooting 417 For jams that occur in the figures below. Jams in top cover area Jams in the top cover occur in of the areas indicated in an optional tray, check the trays above for jams as well. For example, if the jam occurs in this area.
Service Manual
Page 452
...Too much media (particularly envelopes) is loaded in the DIAGNOSTICS menu. Adjust the stop time to stop the media before it . If the media is wrinkled at this stage, use Table 7-11 Causes for wrinkled or folded media (part one : paper path entrance) on page 432 to ... assembly on page 222. The multipurpose tray separation pad is dirty. Paper transport troubleshooting If media is feeding incorrectly, use the information in the printer. Clean the separation roller if it is damaged, replace the paper feed assembly. Remove some of wrinkled or folded media, use the PRINT/STOP...
...Too much media (particularly envelopes) is loaded in the DIAGNOSTICS menu. Adjust the stop time to stop the media before it . If the media is wrinkled at this stage, use Table 7-11 Causes for wrinkled or folded media (part one : paper path entrance) on page 432 to ... assembly on page 222. The multipurpose tray separation pad is dirty. Paper transport troubleshooting If media is feeding incorrectly, use the information in the printer. Clean the separation roller if it is damaged, replace the paper feed assembly. Remove some of wrinkled or folded media, use the PRINT/STOP...
Service Manual
Page 482
...COLOR/BLACK MIX. 8. Press to highlight SYSTEM SETUP. 5. If you place paper in the input tray in the same orientation, regardless of the HP method. ● SIZE/TYPE PROMPT. If you to control whether or not the tray configuration message, and corresponding prompt to ENABLED, non-HP...an output accessory, such as the HP drivers do. Press Menu to select CONFIGURE DEVICE. 462 Chapter 7 Troubleshooting ENWW Press Menu. Press to enter the MENUS. 2. Selecting FIRST allows the printer to Disabled, some non-HP PostScript drivers will use the HP tray selection method as the stapler/ ...
...COLOR/BLACK MIX. 8. Press to highlight SYSTEM SETUP. 5. If you place paper in the input tray in the same orientation, regardless of the HP method. ● SIZE/TYPE PROMPT. If you to control whether or not the tray configuration message, and corresponding prompt to ENABLED, non-HP...an output accessory, such as the HP drivers do. Press Menu to select CONFIGURE DEVICE. 462 Chapter 7 Troubleshooting ENWW Press Menu. Press to enter the MENUS. 2. Selecting FIRST allows the printer to Disabled, some non-HP PostScript drivers will use the HP tray selection method as the stapler/ ...
Service Manual
Page 486
.... 8. Press to enter the MENUS. 2. CAUTION If paper is loaded in Trays 3 through 6 when the printer is in these trays. Press Menu to set or change the wake time, use the following steps: 466 Chapter 7 Troubleshooting ENWW Setting sleep delay 1. Press to be sensed when ...the printer comes out of sleep mode. Press Menu. This could cause the wrong paper to highlight SYSTEM SETUP. 5. Press to select RESETS. 6. Press to highlight RESETS. 5. Press or to wake the printer before loading paper in ...
.... 8. Press to enter the MENUS. 2. CAUTION If paper is loaded in Trays 3 through 6 when the printer is in these trays. Press Menu to set or change the wake time, use the following steps: 466 Chapter 7 Troubleshooting ENWW Setting sleep delay 1. Press to be sensed when ...the printer comes out of sleep mode. Press Menu. This could cause the wrong paper to highlight SYSTEM SETUP. 5. Press to select RESETS. 6. Press to highlight RESETS. 5. Press or to wake the printer before loading paper in ...
Service Manual
Page 500
... PS errors occur. When MANUAL FEED=ON and Tray 1 is loaded in the printer (or to print on the HP LaserJet 4 series printers. Select the version of A4 paper. DARK: The internal Courier font available on one side (simplex) of a sheet of paper. YES: Up to 80 10-pitch characters can be printed on...FONT REGULAR* DARK WIDE A4 NO* YES PRINT PS ERRORS Off* 480 Chapter 7 Troubleshooting Explanation Set the value to On to print on both sides (duplex) or Off to print on the HP LaserJet III series printers. This item displays only if DUPLEX is set to On. ENWW It then displays ...
... PS errors occur. When MANUAL FEED=ON and Tray 1 is loaded in the printer (or to print on the HP LaserJet 4 series printers. Select the version of A4 paper. DARK: The internal Courier font available on one side (simplex) of a sheet of paper. YES: Up to 80 10-pitch characters can be printed on...FONT REGULAR* DARK WIDE A4 NO* YES PRINT PS ERRORS Off* 480 Chapter 7 Troubleshooting Explanation Set the value to On to print on both sides (duplex) or Off to print on the HP LaserJet III series printers. This item displays only if DUPLEX is set to On. ENWW It then displays ...
Service Manual
Page 504
... PREPRINTED LETTERHEAD TRANSPARENCY PREPUNCHED LABELS BOND RECYCLED COLOR LIGHT 163 G/M2 ROUGH 90-105 G/M2 GLOSSY 75-120 G/M2 HEAVY GLOSSY120-160 EXTRA HEAVY GLOSSY TOUGH PAPER ENVELOPE RESTORE MODES Values Explanation FULL SENSING* EXPANDED SENSING Allows you to automatically sense the type of paper that is loaded. NORMAL MODE X-RESISTIVE MODE LIGHT MODE...
... PREPRINTED LETTERHEAD TRANSPARENCY PREPUNCHED LABELS BOND RECYCLED COLOR LIGHT 163 G/M2 ROUGH 90-105 G/M2 GLOSSY 75-120 G/M2 HEAVY GLOSSY120-160 EXTRA HEAVY GLOSSY TOUGH PAPER ENVELOPE RESTORE MODES Values Explanation FULL SENSING* EXPANDED SENSING Allows you to automatically sense the type of paper that is loaded. NORMAL MODE X-RESISTIVE MODE LIGHT MODE...
Service Manual
Page 510
USE REQUESTED TRAY sets the tray that the printer should print from for a type or size other than the type or size that is loaded in the printer 490 Chapter 7 Troubleshooting ENWW SIZE/TYPE PROMPT controls whether the tray configuration message and its prompts are shown whenever a tray is...determines if images are duplexed. PS DEFER MEDIA determines whether the paper handling model is empty. Sets how long the printer remains idle before it is Standard. The default is idle ● Reduces wear on PostScript rules or HP rules. Using sleep mode offers the following advantages: ●...
USE REQUESTED TRAY sets the tray that the printer should print from for a type or size other than the type or size that is loaded in the printer 490 Chapter 7 Troubleshooting ENWW SIZE/TYPE PROMPT controls whether the tray configuration message and its prompts are shown whenever a tray is...determines if images are duplexed. PS DEFER MEDIA determines whether the paper handling model is empty. Sets how long the printer remains idle before it is Standard. The default is idle ● Reduces wear on PostScript rules or HP rules. Using sleep mode offers the following advantages: ●...
Service Manual
Page 525
... the HP embedded Web server, see Testing the printer operation on all supplies and order new ones. ● View and change tray configurations. ● View and change network configuration. Tools for troubleshooting Using the embedded Web server When the printer is directly...troubleshooting 505 You do using the embedded Web server: ● View printer control status information. ● Set the type of printer and supplies events. ● View and change the printer control panel menu configuration. ● View and print internal pages. ● Receive notification of paper loaded...
... the HP embedded Web server, see Testing the printer operation on all supplies and order new ones. ● View and change tray configurations. ● View and change network configuration. Tools for troubleshooting Using the embedded Web server When the printer is directly...troubleshooting 505 You do using the embedded Web server: ● View printer control status information. ● Set the type of printer and supplies events. ● View and change the printer control panel menu configuration. ● View and print internal pages. ● Receive notification of paper loaded...
Service Manual
Page 672
...paper feeder Tray 5. See 500-sheet paper feeder Tray 4. See 500-sheet paper feeder Tray 6. See 500-sheet paper feeder tray behavior 462 trays media types supported 25 selection settings 490 settings 476, 477 troubleshooting about 352 blank images 446 blank spots 451 blurring 452 checklist 354, 355 color...wrinkled paper 432 U UEL (universal exit language) 458 UNIX 79 UNIX drivers 81 unlocking control panel menus 538 unpacking printer items ... part numbers 564 specifications 24 troubleshooting 435 trapping 440 Tray 1 envelopes 32 jams, causes of 410 loading paper 34 media types supported 25 ...
...paper feeder Tray 5. See 500-sheet paper feeder Tray 4. See 500-sheet paper feeder Tray 6. See 500-sheet paper feeder tray behavior 462 trays media types supported 25 selection settings 490 settings 476, 477 troubleshooting about 352 blank images 446 blank spots 451 blurring 452 checklist 354, 355 color...wrinkled paper 432 U UEL (universal exit language) 458 UNIX 79 UNIX drivers 81 unlocking control panel menus 538 unpacking printer items ... part numbers 564 specifications 24 troubleshooting 435 trapping 440 Tray 1 envelopes 32 jams, causes of 410 loading paper 34 media types supported 25 ...