HP Color LaserJet 2820/2830/2840 All-In-One - Software Technical Reference
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... or Folder 221 Preferences 222 How do I 224 Troubleshooting tab 224 Troubleshooting Process 225 Troubleshooting Information 225 Control Panel Messages 226 Clearing Jams 227 Print Problems screen 228 Scan Problems 229 Copy Problems 230 Fax Problems 231 Memory Card Problems 232 Troubleshooting Tools 233 Animated Demonstrations 234 Documentation tab 235 How do I ... ?
... or Folder 221 Preferences 222 How do I 224 Troubleshooting tab 224 Troubleshooting Process 225 Troubleshooting Information 225 Control Panel Messages 226 Clearing Jams 227 Print Problems screen 228 Scan Problems 229 Copy Problems 230 Fax Problems 231 Memory Card Problems 232 Troubleshooting Tools 233 Animated Demonstrations 234 Documentation tab 235 How do I ... ?
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... Second restart is required after installation 364 Problems occur after device replacement or restoration of factory defaults 364 Receive-to-PC problems occur after receiving a large number of faxes 365 After experiencing fax communication problems, Receive to PC problems occur ...........365 Intermittent scan problems occur 366 A need to enabling or disabling HP Toolbox arises 366 Index...369 xiv...
... Second restart is required after installation 364 Problems occur after device replacement or restoration of factory defaults 364 Receive-to-PC problems occur after receiving a large number of faxes 365 After experiencing fax communication problems, Receive to PC problems occur ...........365 Intermittent scan problems occur 366 A need to enabling or disabling HP Toolbox arises 366 Index...369 xiv...
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... ...224 Troubleshooting Process screen 225 Troubleshooting tools screen ...226 Control panel messages screen 227 Clearing jams screen ...228 Print problems screen ...229 Scan problems screen ...230 Copy problems screen ...231 Fax problems screen ...232 Memory card problems screen 233 Troubleshooting Tools screen ...234 Animated Demonstrations screen 235 Print: How do I ... ? screen ...238 Photo: How do I ... ? screen...
... ...224 Troubleshooting Process screen 225 Troubleshooting tools screen ...226 Control panel messages screen 227 Clearing jams screen ...228 Print problems screen ...229 Scan problems screen ...230 Copy problems screen ...231 Fax problems screen ...232 Memory card problems screen 233 Troubleshooting Tools screen ...234 Animated Demonstrations screen 235 Print: How do I ... ? screen ...238 Photo: How do I ... ? screen...
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The HP Toolbox ■ Print Problems screen ■ Scan Problems screen ■ Copy Problems screen ■ Fax Problems screen ■ Memory Card Problems screen ■ Troubleshooting Tools screen ■ Animated Demonstrations screen Troubleshooting Process The following illustration shows the Troubleshooting tools screen. ENWW Configuration options 225 Figure 6-31 Troubleshooting Process screen Troubleshooting Information The following illustration shows the Troubleshooting Process screen.
The HP Toolbox ■ Print Problems screen ■ Scan Problems screen ■ Copy Problems screen ■ Fax Problems screen ■ Memory Card Problems screen ■ Troubleshooting Tools screen ■ Animated Demonstrations screen Troubleshooting Process The following illustration shows the Troubleshooting tools screen. ENWW Configuration options 225 Figure 6-31 Troubleshooting Process screen Troubleshooting Information The following illustration shows the Troubleshooting Process screen.
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ENWW Configuration options 231 The HP Toolbox Figure 6-37 Copy problems screen NOTE All of the Troubleshooting content provided from this section to troubleshoot general fax issues. NOTE All of the Troubleshooting content provided from this screen is also provided in the HP Color LaserJet 2820/2830/2840 User Guide. Fax Problems Use the information in this screen is also provided in the HP Color LaserJet 2820/2830/2840 User Guide.
ENWW Configuration options 231 The HP Toolbox Figure 6-37 Copy problems screen NOTE All of the Troubleshooting content provided from this section to troubleshoot general fax issues. NOTE All of the Troubleshooting content provided from this screen is also provided in the HP Color LaserJet 2820/2830/2840 User Guide. Fax Problems Use the information in this screen is also provided in the HP Color LaserJet 2820/2830/2840 User Guide.
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The HP Toolbox Figure 6-38 Fax problems screen Memory Card Problems The following illustration shows the Memory card problems screen. 232 Chapter 6 The HP Toolbox ENWW
The HP Toolbox Figure 6-38 Fax problems screen Memory Card Problems The following illustration shows the Memory card problems screen. 232 Chapter 6 The HP Toolbox ENWW
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..., try uninstalling only specific HP Color LaserJet 2820/2830/2840 print, scan, or fax drivers. To uninstall these steps to uninstall a Typical or Minimum installation of product-specific problems. These shared software programs should not need to uninstall the software, you uninstall the HP Color LaserJet 2820/2830/2840 all -in -one is associated with your HP Color LaserJet 2820/2830/2840. If you proceed...
..., try uninstalling only specific HP Color LaserJet 2820/2830/2840 print, scan, or fax drivers. To uninstall these steps to uninstall a Typical or Minimum installation of product-specific problems. These shared software programs should not need to uninstall the software, you uninstall the HP Color LaserJet 2820/2830/2840 all -in -one is associated with your HP Color LaserJet 2820/2830/2840. If you proceed...
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...remove the Windows HP printing system components. If you have purchased a USB 2.0 add-in -one Install Notes File... fax speed dial buttons and fax phone book entries, configuring the Scan to something other than "public", network scanning and faxing...HP Color LaserJet 2820/2830/2840 Advanced Network Reference Guide File name: LJ28X0_network-ref_.pdf Path: :\\MANUALS\LJ28X0_network-ref_.pdf ■ Document: Hewlett-Packard Color LaserJet 2820/2830/2840 All-in card and have an unsigned driver, you may experience driver installation problems or communication problems between the device and HP...
...remove the Windows HP printing system components. If you have purchased a USB 2.0 add-in -one Install Notes File... fax speed dial buttons and fax phone book entries, configuring the Scan to something other than "public", network scanning and faxing...HP Color LaserJet 2820/2830/2840 Advanced Network Reference Guide File name: LJ28X0_network-ref_.pdf Path: :\\MANUALS\LJ28X0_network-ref_.pdf ■ Document: Hewlett-Packard Color LaserJet 2820/2830/2840 All-in card and have an unsigned driver, you may experience driver installation problems or communication problems between the device and HP...
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... 373 See HP Image Zone importing phone books 211 inches, Measurement Units button 125 information pages, printing 204 input trays. Fax Problems screen 231 Fax ReceiveLog screen 214 Fax Reports screen 218 Fax Send Log screen 214 Fax Settings tab 265 Fax Setup Wizard screen 269 Fax tab 205 Fax Tasks screen 206 Fax Viewer screen ... Support screen 289 Receive screen 267 Reduce/Enlarge screen 276 Save/Restore settings screen 260 Scan How do I ICM (Image Color Management) settings 60 Identify Printer screen (Windows network installation) 320 Image Color Management (ICM) settings 60 Image Zone.
... 373 See HP Image Zone importing phone books 211 inches, Measurement Units button 125 information pages, printing 204 input trays. Fax Problems screen 231 Fax ReceiveLog screen 214 Fax Reports screen 218 Fax Send Log screen 214 Fax Settings tab 265 Fax Setup Wizard screen 269 Fax tab 205 Fax Tasks screen 206 Fax Viewer screen ... Support screen 289 Receive screen 267 Reduce/Enlarge screen 276 Save/Restore settings screen 260 Scan How do I ICM (Image Color Management) settings 60 Identify Printer screen (Windows network installation) 320 Image Color Management (ICM) settings 60 Image Zone.
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... 43 ENWW Index 379 Fax Problems screen 231 File to E-mail utility 360 HP System Diagnostics 352 HP Toolbox 364 Information screen, HP Toolbox 225 Memory Card Problems screen 232 My Scans directory 363 pop-up alerts 191 Print Problems screen 228 Process screen, HP Toolbox 225 Scan Problems screen 229 scanning 366... Macintosh 165 Windows 292, 306 U unidrivers About tab 97 Advanced Printing Features, enabling 62 Advanced tab 58 booklet printing 82 Color tab 85 constraint messages 57 Copy Count 60 custom paper sizes 335 Device Settings tab 89 Document Options 61 document preview image ...
... 43 ENWW Index 379 Fax Problems screen 231 File to E-mail utility 360 HP System Diagnostics 352 HP Toolbox 364 Information screen, HP Toolbox 225 Memory Card Problems screen 232 My Scans directory 363 pop-up alerts 191 Print Problems screen 228 Process screen, HP Toolbox 225 Scan Problems screen 229 scanning 366... Macintosh 165 Windows 292, 306 U unidrivers About tab 97 Advanced Printing Features, enabling 62 Advanced tab 58 booklet printing 82 Color tab 85 constraint messages 57 Copy Count 60 custom paper sizes 335 Device Settings tab 89 Document Options 61 document preview image ...
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... (ADF 231 Print problems ...234 Print quality problems ...234 Media-handling problems 243 Performance problems 245 Scan problems ...247 Solving scanned image problems 247 Scan quality problems ...249 Copy problems ...251 Preventing problems ...251 Image problems ...251 Media-handling problems 252 Performance problems 254 Fax problems ...256 Problems receiving faxes 256 Problems sending faxes 259 Voice call problems ...261 Media-handling problems 261 Performance problems 263 Memory card problems ...264 Missing or...
... (ADF 231 Print problems ...234 Print quality problems ...234 Media-handling problems 243 Performance problems 245 Scan problems ...247 Solving scanned image problems 247 Scan quality problems ...249 Copy problems ...251 Preventing problems ...251 Image problems ...251 Media-handling problems 252 Performance problems 254 Fax problems ...256 Problems receiving faxes 256 Problems sending faxes 259 Voice call problems ...261 Media-handling problems 261 Performance problems 263 Memory card problems ...264 Missing or...
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... and file type. ● How Do I ? View the How Do I ? Help for memory-card problems. ● Network: How Do I ? View information about the device (in the user guide. Note ENWW The HP Color LaserJet 2830 all -in-one printer, scanner, fax, copier has a SCAN TO EMAIL button that you are currently reading. Activate or deactivate the...
... and file type. ● How Do I ? View the How Do I ? Help for memory-card problems. ● Network: How Do I ? View information about the device (in the user guide. Note ENWW The HP Color LaserJet 2830 all -in-one printer, scanner, fax, copier has a SCAN TO EMAIL button that you are currently reading. Activate or deactivate the...
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14 Troubleshooting This troubleshooting information is organized to help you resolve printing problems. Choose the general topic or type of problem from the following list. ● Support strategy ● Troubleshooting process ● Control panel messages ● Clearing jams ● Print problems ● Scan problems ● Copy problems ● Fax problems ● Memory card problems ● Troubleshooting tools ENWW 211
14 Troubleshooting This troubleshooting information is organized to help you resolve printing problems. Choose the general topic or type of problem from the following list. ● Support strategy ● Troubleshooting process ● Control panel messages ● Clearing jams ● Print problems ● Scan problems ● Copy problems ● Fax problems ● Memory card problems ● Troubleshooting tools ENWW 211
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... the proper driver. Verify that came in Microsoft Windows. Step number 5 6 7 Verification step Possible problems Solutions Does the device send a fax? (HP Color LaserJet 2830/2840 all-in-one is the only device on the telephone line and try again to the device. See Specifying the... the device. See Fax problems. Does the device receive a fax? (HP Color LaserJet 2830/2840 all -in-one models only) Connect the telephone line and press START FAX to verify that you are not connected in -one models only) Use another fax machine to send a fax to send a fax. Too many telephone ...
... the proper driver. Verify that came in Microsoft Windows. Step number 5 6 7 Verification step Possible problems Solutions Does the device send a fax? (HP Color LaserJet 2830/2840 all-in-one is the only device on the telephone line and try again to the device. See Specifying the... the device. See Fax problems. Does the device receive a fax? (HP Color LaserJet 2830/2840 all -in-one models only) Connect the telephone line and press START FAX to verify that you are not connected in -one models only) Use another fax machine to send a fax to send a fax. Too many telephone ...
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... helps you identify and resolve fax problems. Note Problems receiving faxes Use the table in order to ensure that the device functions correctly. You must use the fax cord that came with the device in this setting. Verify that the fax cord is securely connected between the telephone...See Making an extension telephone available to Tone. Verify that is connected to solve problems that the extension phone is set up . Verify that might not be disabled. Problem The device cannot receive faxes from an extension telephone. See Selecting tone-dialing or pulsedialing mode. Press 1-2-3...
... helps you identify and resolve fax problems. Note Problems receiving faxes Use the table in order to ensure that the device functions correctly. You must use the fax cord that came with the device in this setting. Verify that the fax cord is securely connected between the telephone...See Making an extension telephone available to Tone. Verify that is connected to solve problems that the extension phone is set up . Verify that might not be disabled. Problem The device cannot receive faxes from an extension telephone. See Selecting tone-dialing or pulsedialing mode. Press 1-2-3...
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...answering machine message, leaving at least two seconds of silence at a time and retry after removing each one of the message. See the Getting Started Guide to start the fax-receiving process manually. Try removing the last device that you do have more information. If you need....that it is set properly. The telephone line might be set to Manual, the device does not answer calls. ENWW Fax problems 257 Re-record your configuration. Do one . Try to make a telephone call answering. The answer-ring pattern feature might not be set correctly. See Changing ring...
...answering machine message, leaving at least two seconds of silence at a time and retry after removing each one of the message. See the Getting Started Guide to start the fax-receiving process manually. Try removing the last device that you do have more information. If you need....that it is set properly. The telephone line might be set to Manual, the device does not answer calls. ENWW Fax problems 257 Re-record your configuration. Do one . Try to make a telephone call answering. The answer-ring pattern feature might not be set correctly. See Changing ring...
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Problem Received faxes are too light or are printing only on shorter media. See Reprinting a fax. If no jam exists and less than one minute has elapsed, wait a moment before pressing CANCEL. The minimum page size for reprinting.) As soon as possible, replace the print cartridge, and then reprint the fax... while printing a fax. If a jam exists, see Clearing jams. Then, resend the job. ENWW Fax problems 259 Solution The device stores the most recently printed faxes. (The amount of memory that is 127 by 127 mm (5 by 5 inches). Problems sending faxes Use the information ...
Problem Received faxes are too light or are printing only on shorter media. See Reprinting a fax. If no jam exists and less than one minute has elapsed, wait a moment before pressing CANCEL. The minimum page size for reprinting.) As soon as possible, replace the print cartridge, and then reprint the fax... while printing a fax. If a jam exists, see Clearing jams. Then, resend the job. ENWW Fax problems 259 Solution The device stores the most recently printed faxes. (The amount of memory that is 127 by 127 mm (5 by 5 inches). Problems sending faxes Use the information ...
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...waiting to redial a busy number, other jobs that is on and ready to the telephone line. Print the fax activity log (see Clearing jams. Fax problems 261 the glass-fax size set incorrectly. size setting. The answering machine or telephone might not be the first device connected to ... machine that are ahead of it are waiting to the line. Note ENWW Problem Cause Solution Faxes that involve print media. The receiving fax machine might be off or might be correctly connected. Faxes you send are correctly loaded into the ADF input tray or flatbed scanner. ...
...waiting to redial a busy number, other jobs that is on and ready to the telephone line. Print the fax activity log (see Clearing jams. Fax problems 261 the glass-fax size set incorrectly. size setting. The answering machine or telephone might not be the first device connected to ... machine that are ahead of it are waiting to the line. Note ENWW Problem Cause Solution Faxes that involve print media. The receiving fax machine might be off or might be correctly connected. Faxes you send are correctly loaded into the ADF input tray or flatbed scanner. ...
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... line might not or too soft. You must allow more time to lower the resolution and resend the fax. be very complex, such as one with many graphics. ENWW Fax problems 263 If you are too loud The volume setting might not be very high. Print a Configuration page and... check when the reports print. The receiving fax machine might be adjusted correctly. For instructions about setting log or report...
... line might not or too soft. You must allow more time to lower the resolution and resend the fax. be very complex, such as one with many graphics. ENWW Fax problems 263 If you are too loud The volume setting might not be very high. Print a Configuration page and... check when the reports print. The receiving fax machine might be adjusted correctly. For instructions about setting log or report...
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...problems. ● Fax Problems. View Help topics that can help you solve fax problems. ● Memory Card Problems. View Help topics that can help you solve memory-card problems. ● Connectivity Problems. View Help topics that you solve networking problems. ● Troubleshooting Tools. On the device control panel, press MENU. 2. HP Toolbox HP... or the > button to select Billing report, and then press ENTER. Other tabs on HP Toolbox, see HP Toolbox. To view HP Toolbox Open HP Toolbox in one of the settings to the following main pages: ● Control Panel Messages. Note To ...
...problems. ● Fax Problems. View Help topics that can help you solve fax problems. ● Memory Card Problems. View Help topics that can help you solve memory-card problems. ● Connectivity Problems. View Help topics that you solve networking problems. ● Troubleshooting Tools. On the device control panel, press MENU. 2. HP Toolbox HP... or the > button to select Billing report, and then press ENTER. Other tabs on HP Toolbox, see HP Toolbox. To view HP Toolbox Open HP Toolbox in one of the settings to the following main pages: ● Control Panel Messages. Note To ...