User Guide
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... 51 Stop copying...52 7 Maintain the HP Fax 53 Clean the HP Fax 53 Print a self-test report 56 Work with print cartridges 56 8 Order supplies...63 Order paper, or other media 63 Order print cartridges 63 Order other supplies 63 9 Troubleshooting information 65 Setup troubleshooting 65 Operational troubleshooting 79 10 HP warranty and support 83 Warranty...83...
... 51 Stop copying...52 7 Maintain the HP Fax 53 Clean the HP Fax 53 Print a self-test report 56 Work with print cartridges 56 8 Order supplies...63 Order paper, or other media 63 Order print cartridges 63 Order other supplies 63 9 Troubleshooting information 65 Setup troubleshooting 65 Operational troubleshooting 79 10 HP warranty and support 83 Warranty...83...
User Guide
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... in order. For more information You can get help and support from the HP website. It also provides additional setup instructions to use the HP Fax, including troubleshooting tips and step-by-step instructions. Find more information 2 Find more information, see Troubleshooting information in this User Guide. This website offers technical support, drivers, supplies, and...
... in order. For more information You can get help and support from the HP website. It also provides additional setup instructions to use the HP Fax, including troubleshooting tips and step-by-step instructions. Find more information 2 Find more information, see Troubleshooting information in this User Guide. This website offers technical support, drivers, supplies, and...
User Guide
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... strip, make sure the power strip is firmly connected to a power supply. Setup troubleshooting This section includes installation and configuration troubleshooting tips for helping you troubleshoot issues you might encounter while setting up the HP Fax hardware. Troubleshooting 9 Troubleshooting information This chapter contains troubleshooting information for your country/region. Plug the power cord into a grounded power outlet. See...
... strip, make sure the power strip is firmly connected to a power supply. Setup troubleshooting This section includes installation and configuration troubleshooting tips for helping you troubleshoot issues you might encounter while setting up the HP Fax hardware. Troubleshooting 9 Troubleshooting information This chapter contains troubleshooting information for your country/region. Plug the power cord into a grounded power outlet. See...
User Guide
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... might turn on calling for information on , it might be a problem with the HP Fax. 66 HP Fax 1250 series Make sure to align the faceplate over the buttons on the top of the HP Fax and snap it is working. Troubleshooting Chapter 9 ● Test the power outlet to make sure it firmly into a switched..., see if the appliance has power. If not, then there might take a few minutes for the HP Fax to : www.hp.com/support If prompted, choose your country/region, and then click Contact HP for technical support. Press the On button once. It might be a problem with the power outlet....
... might turn on calling for information on , it might be a problem with the HP Fax. 66 HP Fax 1250 series Make sure to align the faceplate over the buttons on the top of the HP Fax and snap it is working. Troubleshooting Chapter 9 ● Test the power outlet to make sure it firmly into a switched..., see if the appliance has power. If not, then there might take a few minutes for the HP Fax to : www.hp.com/support If prompted, choose your country/region, and then click Contact HP for technical support. Press the On button once. It might be a problem with the power outlet....
User Guide
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... Troubleshooting The display shows the wrong language Solution You can change the language settings at any time from the Setup Menu. For more information about installing print cartridges, see Set your language and country/region. Note If you remove and reinstall the same print cartridge, the HP Fax... will not prompt you install a new print cartridge. The HP Fax remembers the alignment values for technical support. If the alignment fails again, you do not need to realign ...
... Troubleshooting The display shows the wrong language Solution You can change the language settings at any time from the Setup Menu. For more information about installing print cartridges, see Set your language and country/region. Note If you remove and reinstall the same print cartridge, the HP Fax... will not prompt you install a new print cartridge. The HP Fax remembers the alignment values for technical support. If the alignment fails again, you do not need to realign ...
User Guide
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... Tone Detection" test failed ● The "Fax Line Condition" test failed 68 HP Fax 1250 series Solution Remove and then reinsert the print cartridges. Look inside the HP Fax. The test will fail if the HP Fax is not set up the HP Fax for faxing. Solution Contact HP Support. Fax setup troubleshooting This section contains fax setup troubleshooting information for solutions to try. ● The...
... Tone Detection" test failed ● The "Fax Line Condition" test failed 68 HP Fax 1250 series Solution Remove and then reinsert the print cartridges. Look inside the HP Fax. The test will fail if the HP Fax is not set up the HP Fax for faxing. Solution Contact HP Support. Fax setup troubleshooting This section contains fax setup troubleshooting information for solutions to try. ● The...
User Guide
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...; Try to send or receive faxes. If the test fails again, continue reviewing the troubleshooting information in and turn the power on. If you do not use the supplied phone cord to connect from the telephone wall jack to the HP Fax, you might not be a problem... the splitter and connecting the HP Fax directly to send or receive faxes. After you can cause faxing problems. (A splitter is ready for technical support. Run the test again. Troubleshooting The "Fax Hardware Test" failed Solution ● Turn off the HP Fax by using for the HP Fax and check for a dial tone...
...; Try to send or receive faxes. If the test fails again, continue reviewing the troubleshooting information in and turn the power on. If you do not use the supplied phone cord to connect from the telephone wall jack to the HP Fax, you might not be a problem... the splitter and connecting the HP Fax directly to send or receive faxes. After you can cause faxing problems. (A splitter is ready for technical support. Run the test again. Troubleshooting The "Fax Hardware Test" failed Solution ● Turn off the HP Fax by using for the HP Fax and check for a dial tone...
User Guide
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... cord to connect from the telephone wall jack to the HP Fax, you might not be 70 HP Fax 1250 series Try to send or receive a test fax. ● Make sure you use the phone cord that came with the HP Fax, connect one end to your telephone wall jack, then ...HP Fax is ready for faxing. The "Using Correct Type of the HP Fax 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP Fax. The 2-EXT port should be able to send or receive faxes. Troubleshooting Chapter 9 After you resolve any problems found, run the fax test again to make sure it passes and the HP Fax...
... cord to connect from the telephone wall jack to the HP Fax, you might not be 70 HP Fax 1250 series Try to send or receive a test fax. ● Make sure you use the phone cord that came with the HP Fax, connect one end to your telephone wall jack, then ...HP Fax is ready for faxing. The "Using Correct Type of the HP Fax 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP Fax. The 2-EXT port should be able to send or receive faxes. Troubleshooting Chapter 9 After you resolve any problems found, run the fax test again to make sure it passes and the HP Fax...
User Guide
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... phone cord that came with the HP Fax. The "Dial Tone Detection" test failed Solution ● Other equipment, which piece of equipment is causing problems; Troubleshooting 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP Fax to connect to the telephone wall jack.... If you have correctly connected the HP Fax to the "1- Using the phone cord supplied in the...
... phone cord that came with the HP Fax. The "Dial Tone Detection" test failed Solution ● Other equipment, which piece of equipment is causing problems; Troubleshooting 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP Fax to connect to the telephone wall jack.... If you have correctly connected the HP Fax to the "1- Using the phone cord supplied in the...
User Guide
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...HP Fax 1250 series Try sending or receiving a test fax. ● Check to make sure it might be a phone line set up for digital phones. After you are using a phone splitter, this might cause the test to fail. Using the phone cord supplied in the phone cord that came with the HP Fax. Troubleshooting... Chapter 9 end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP Fax. ● If you plug in the box with the HP Fax, connect one or more pieces of the ...
...HP Fax 1250 series Try sending or receiving a test fax. ● Check to make sure it might be a phone line set up for digital phones. After you are using a phone splitter, this might cause the test to fail. Using the phone cord supplied in the phone cord that came with the HP Fax. Troubleshooting... Chapter 9 end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP Fax. ● If you plug in the box with the HP Fax, connect one or more pieces of the ...
User Guide
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... back of equipment is causing the problem. - Make sure the power cord is turned on the HP Fax. Press the On button to a working phone line and continue reviewing the troubleshooting information in the box with the HP Fax to connect the device to fail and you are using a phone splitter, this section. ● If...
... back of equipment is causing the problem. - Make sure the power cord is turned on the HP Fax. Press the On button to a working phone line and continue reviewing the troubleshooting information in the box with the HP Fax to connect the device to fail and you are using a phone splitter, this section. ● If...
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..., see the onscreen Help. Phone lines with poor sound 74 HP Fax 1250 series To check if your local telephone company for service. ● Other equipment, which uses the same phone line as the HP Fax, might not be in the box with the HP Fax to connect to solve it. If you do not hear a dial..., if possible. For information about the problem and how to the "1LINE" port If the supplied phone cord is set up for digital phones. Chapter 9 Troubleshooting 1 Telephone wall jack 2 Use the phone cord supplied in use the HP Fax for faxing if an extension phone is off and try...
..., see the onscreen Help. Phone lines with poor sound 74 HP Fax 1250 series To check if your local telephone company for service. ● Other equipment, which uses the same phone line as the HP Fax, might not be in the box with the HP Fax to connect to solve it. If you do not hear a dial..., if possible. For information about the problem and how to the "1LINE" port If the supplied phone cord is set up for digital phones. Chapter 9 Troubleshooting 1 Telephone wall jack 2 Use the phone cord supplied in use the HP Fax for faxing if an extension phone is off and try...
User Guide
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...the splitter and connecting the HP Fax directly to the HP Fax. User Guide 75 To send a fax manually, the telephone must use the keypad on turning your DSL modem off your telephone company. Troubleshooting quality (noise) can cause faxing problems. You can cause faxing problems. (A splitter is... a two-cord connector that is connected directly to the HP Fax, you are using a phone splitter, this process. You ...
...the splitter and connecting the HP Fax directly to the HP Fax. User Guide 75 To send a fax manually, the telephone must use the keypad on turning your DSL modem off your telephone company. Troubleshooting quality (noise) can cause faxing problems. You can cause faxing problems. (A splitter is... a two-cord connector that is connected directly to the HP Fax, you are using a phone splitter, this process. You ...
User Guide
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... HP Fax 1250 series Your answering machine might help solve these problems: - Make sure the HP Fax is most common with the HP Fax. - Make sure the Rings to Answer setting is approximately 10 seconds in Fax setup. - For information, see Set the answer mode. - Speak slowly and at the end of rings before answering. - Troubleshooting Chapter 9 The HP Fax cannot...
... HP Fax 1250 series Your answering machine might help solve these problems: - Make sure the HP Fax is most common with the HP Fax. - Make sure the Rings to Answer setting is approximately 10 seconds in Fax setup. - For information, see Set the answer mode. - Speak slowly and at the end of rings before answering. - Troubleshooting Chapter 9 The HP Fax cannot...
User Guide
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...a computer dial-up modem, or a multi-port switch box, the fax signal level might not retain the recorded silence at a time and receiving a fax each time, until a dash (-) appears on the HP Fax is not in the number sequence. For example, if you identify which ... number (using a distinctive ring service through your number is causing a problem, disconnect everything except the HP Fax from a telephone and listen for distinctive ringing. Troubleshooting Note Some digital answering machines might be interfering with other equipment is 95555555, and 9 accesses an outside ...
...a computer dial-up modem, or a multi-port switch box, the fax signal level might not retain the recorded silence at a time and receiving a fax each time, until a dash (-) appears on the HP Fax is not in the number sequence. For example, if you identify which ... number (using a distinctive ring service through your number is causing a problem, disconnect everything except the HP Fax from a telephone and listen for distinctive ringing. Troubleshooting Note Some digital answering machines might be interfering with other equipment is 95555555, and 9 accesses an outside ...
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... the box with a 2-wire phone cord adaptor, you do not connect the answering machine as shown below. 78 HP Fax 1250 series The number of rings to answer for the HP Fax should be recorded on the answering machine. ● Set your answering machine to a low number of rings varies...Make sure the HP Fax is set to the same number of rings to answer, both devices will answer the call and fax tones will receive the fax. If you can purchase a coupler at an electronics store that carries phone accessories. Troubleshooting Chapter 9 Fax tones are set to receive faxes automatically and that ...
... the box with a 2-wire phone cord adaptor, you do not connect the answering machine as shown below. 78 HP Fax 1250 series The number of rings to answer for the HP Fax should be recorded on the answering machine. ● Set your answering machine to a low number of rings varies...Make sure the HP Fax is set to the same number of rings to answer, both devices will answer the call and fax tones will receive the fax. If you can purchase a coupler at an electronics store that carries phone accessories. Troubleshooting Chapter 9 Fax tones are set to receive faxes automatically and that ...
User Guide
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... release the door. Several common actions can get help avoid paper jams, only use paper types that is too thick or too thin for the HP Fax. Troubleshooting 1 Telephone wall jack 2 Coupler 3 Use the phone cord supplied in the box with bent or torn edges, into the input tray. Paper... to the "1- Clear paper jams If the paper was loaded in the document feeder tray. To clear a paper jam from the HP Fax. LINE" port Operational troubleshooting This section contains information on the left side of recommended papers go to jam the automatic document feeder: ● Placing too much ...
... release the door. Several common actions can get help avoid paper jams, only use paper types that is too thick or too thin for the HP Fax. Troubleshooting 1 Telephone wall jack 2 Coupler 3 Use the phone cord supplied in the box with bent or torn edges, into the input tray. Paper... to the "1- Clear paper jams If the paper was loaded in the document feeder tray. To clear a paper jam from the HP Fax. LINE" port Operational troubleshooting This section contains information on the left side of recommended papers go to jam the automatic document feeder: ● Placing too much ...
User Guide
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... rollers and wheels for torn pieces of paper that might need to be cleaned. Gently push the door forward until it from the HP Fax, more paper jams are likely to clear a paper jam from the rollers, check the rollers and wheels for torn pieces of paper from...might be remaining inside the automatic document feeder might be remaining inside the device. The automatic document feeder picks up on the rollers and 80 HP Fax 1250 series Troubleshooting 2. If you are likely to continue the current job. Press OK to occur. 3. Gently pull the paper out of the automatic document feeder...
... rollers and wheels for torn pieces of paper that might need to be cleaned. Gently push the door forward until it from the HP Fax, more paper jams are likely to clear a paper jam from the rollers, check the rollers and wheels for torn pieces of paper from...might be remaining inside the automatic document feeder might be remaining inside the device. The automatic document feeder picks up on the rollers and 80 HP Fax 1250 series Troubleshooting 2. If you are likely to continue the current job. Press OK to occur. 3. Gently pull the paper out of the automatic document feeder...
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...) alcohol. 5. This report provides useful information about your print cartridges, including status information. 5. Do not touch the ink nozzles or the copper-colored contacts. To troubleshoot print cartridges 1. Make sure the plastic tape has been removed. Then push the print cartridge forward until it forward into the socket. 3. Repeat steps 1 and... more information, see: ● Replace the print cartridges ● Print a self-test report ● Clean the print cartridges ● Clean the print cartridge contacts 82 HP Fax 1250 series Troubleshooting Chapter 9 4.
...) alcohol. 5. This report provides useful information about your print cartridges, including status information. 5. Do not touch the ink nozzles or the copper-colored contacts. To troubleshoot print cartridges 1. Make sure the plastic tape has been removed. Then push the print cartridge forward until it forward into the socket. 3. Repeat steps 1 and... more information, see: ● Replace the print cartridges ● Print a self-test report ● Clean the print cartridges ● Clean the print cartridge contacts 82 HP Fax 1250 series Troubleshooting Chapter 9 4.
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... as well as how to get support from the Internet, access your serial number and service ID, contact HP customer support, and prepare the HP Fax for basic troubleshooting. Warranty To obtain HP repair service, you are unable to the HP website at www.hp.com/support. If you must be purchased within a limited time of the...
... as well as how to get support from the Internet, access your serial number and service ID, contact HP customer support, and prepare the HP Fax for basic troubleshooting. Warranty To obtain HP repair service, you are unable to the HP website at www.hp.com/support. If you must be purchased within a limited time of the...