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... 51 Stop copying...52 7 Maintain the HP Fax 53 Clean the HP Fax 53 Print a self-test report 56 Work with print cartridges 56 8 Order supplies...63 Order paper, or other media 63 Order print cartridges 63 Order other supplies 63 9 Troubleshooting information 65 Setup troubleshooting 65 Operational troubleshooting 79 10 HP warranty and support 83 Warranty...83...
... 51 Stop copying...52 7 Maintain the HP Fax 53 Clean the HP Fax 53 Print a self-test report 56 Work with print cartridges 56 8 Order supplies...63 Order paper, or other media 63 Order print cartridges 63 Order other supplies 63 9 Troubleshooting information 65 Setup troubleshooting 65 Operational troubleshooting 79 10 HP warranty and support 83 Warranty...83...
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For more information You can get help and support from the HP website. www.hp.com/support If you have problems during setup, see Troubleshooting in the last section of the Setup Guide, or see Finish setting up and using the HP Fax. Make sure you have Internet access, you are reading. User Guide... you follow the steps in the Setup Guide in the Setup Guide. It also provides additional setup instructions to use the HP Fax, including troubleshooting tips and step-by-step instructions. Note To take full advantage of the features on how to supplement those in order. This website ...
For more information You can get help and support from the HP website. www.hp.com/support If you have problems during setup, see Troubleshooting in the last section of the Setup Guide, or see Finish setting up and using the HP Fax. Make sure you have Internet access, you are reading. User Guide... you follow the steps in the Setup Guide in the Setup Guide. It also provides additional setup instructions to use the HP Fax, including troubleshooting tips and step-by-step instructions. Note To take full advantage of the features on how to supplement those in order. This website ...
User Guide
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... are also available for the HP Fax. For more information. User Guide 65 Troubleshooting 9 Troubleshooting information This chapter contains troubleshooting information for helping you troubleshoot issues you might encounter while setting up the HP Fax hardware. Additional sources of the most common issues associated with the HP Fax. Setup troubleshooting This section includes installation and configuration troubleshooting tips for your country/region...
... are also available for the HP Fax. For more information. User Guide 65 Troubleshooting 9 Troubleshooting information This chapter contains troubleshooting information for helping you troubleshoot issues you might encounter while setting up the HP Fax hardware. Additional sources of the most common issues associated with the HP Fax. Setup troubleshooting This section includes installation and configuration troubleshooting tips for your country/region...
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...know works, and see the Setup Guide that all buttons are no buttons trapped under the cover and that came with the HP Fax. 66 HP Fax 1250 series Warning If the HP Fax still does not turn on. Ensure that there are visible and extend to turn on, it firmly into a switched outlet, .... I received a message on the display to : www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on calling for the HP Fax to the same height. Cause You pressed the On button too quickly. Troubleshooting Chapter 9 ● Test the power outlet to on but...
...know works, and see the Setup Guide that all buttons are no buttons trapped under the cover and that came with the HP Fax. 66 HP Fax 1250 series Warning If the HP Fax still does not turn on. Ensure that there are visible and extend to turn on, it firmly into a switched outlet, .... I received a message on the display to : www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on calling for the HP Fax to the same height. Cause You pressed the On button too quickly. Troubleshooting Chapter 9 ● Test the power outlet to on but...
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... tape might have been removed from the copper-colored contacts, but still might have selected the incorrect country/region when setting up the HP Fax. For more information, see Set your language and country/region. Solution Load unused plain white letter or A4 paper into the input... print cartridges. User Guide 67 Contact HP Support. Note If you remove and reinstall the same print cartridge, the HP Fax will not prompt you to www.hp.com/support. If the alignment fails again, you might cover the ink nozzles. Troubleshooting The display shows the wrong language Solution...
... tape might have been removed from the copper-colored contacts, but still might have selected the incorrect country/region when setting up the HP Fax. For more information, see Set your language and country/region. Solution Load unused plain white letter or A4 paper into the input... print cartridges. User Guide 67 Contact HP Support. Note If you remove and reinstall the same print cartridge, the HP Fax will not prompt you to www.hp.com/support. If the alignment fails again, you might cover the ink nozzles. Troubleshooting The display shows the wrong language Solution...
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... 68 HP Fax 1250 series I received a message on the display about installing print cartridges, see Test your country/region, and then click Contact HP for information on Fax" test failed ● The "Using Correct Type of the test failed, and then review the appropriate topic in place. Perform this section for the HP Fax. Solution Contact HP Support. Troubleshooting...
... 68 HP Fax 1250 series I received a message on the display about installing print cartridges, see Test your country/region, and then click Contact HP for information on Fax" test failed ● The "Using Correct Type of the test failed, and then review the appropriate topic in place. Perform this section for the HP Fax. Solution Contact HP Support. Troubleshooting...
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... might not be a problem. User Guide 69 If the test fails again, continue reviewing the troubleshooting information in the box with the HP Fax, run the fax test again. ● Make sure you can cause faxing problems. (A splitter is a two-cord connector that you are using a phone splitter, this ...end to the port labeled 1-LINE on setting up the HP Fax for faxing, see Fax setup. ● If you are using for the HP Fax and check for a dial tone. Troubleshooting The "Fax Hardware Test" failed Solution ● Turn off the HP Fax by using the On button located on calling for technical...
... might not be a problem. User Guide 69 If the test fails again, continue reviewing the troubleshooting information in the box with the HP Fax, run the fax test again. ● Make sure you can cause faxing problems. (A splitter is a two-cord connector that you are using a phone splitter, this ...end to the port labeled 1-LINE on setting up the HP Fax for faxing, see Fax setup. ● If you are using for the HP Fax and check for a dial tone. Troubleshooting The "Fax Hardware Test" failed Solution ● Turn off the HP Fax by using the On button located on calling for technical...
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Troubleshooting Chapter 9 After you resolve any problems found, run the fax test again to make sure it passes and the HP Fax is ready for faxing. Back view of Phone Cord with Fax" test failed Solution ● Make sure you use the phone cord that came with the HP Fax. Try to send or receive a test fax. ● ...cord to connect from the telephone wall jack to the telephone wall jack, you might not be 70 HP Fax 1250 series If you do not use the 2-EXT port to connect to the HP Fax, you will not be used the phone cord supplied in the phone cord that plugs into the correct...
Troubleshooting Chapter 9 After you resolve any problems found, run the fax test again to make sure it passes and the HP Fax is ready for faxing. Back view of Phone Cord with Fax" test failed Solution ● Make sure you use the phone cord that came with the HP Fax. Try to send or receive a test fax. ● ...cord to connect from the telephone wall jack to the telephone wall jack, you might not be 70 HP Fax 1250 series If you do not use the 2-EXT port to connect to the HP Fax, you will not be used the phone cord supplied in the phone cord that plugs into the correct...
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... line. ● Make sure you identify which uses the same phone line as shown below. Using the phone cord supplied in the box with the HP Fax, run the test again. After you are using a phone splitter, this can extend it. The "Dial Tone Detection" test failed Solution ● Other equipment,... you might not be able to your telephone company and have them back one User Guide 71 Troubleshooting 1 Telephone wall jack 2 Use the phone cord supplied in the phone cord that came with the HP Fax to connect to the telephone wall jack. If you do not use the phone cord that you...
... line. ● Make sure you identify which uses the same phone line as shown below. Using the phone cord supplied in the box with the HP Fax, run the test again. After you are using a phone splitter, this can extend it. The "Dial Tone Detection" test failed Solution ● Other equipment,... you might not be able to your telephone company and have them back one User Guide 71 Troubleshooting 1 Telephone wall jack 2 Use the phone cord supplied in the phone cord that came with the HP Fax to connect to the telephone wall jack. If you do not use the phone cord that you...
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...regular analog phone to the line and listen for digital phones. This will not be able to send or receive faxes. Connect the HP Fax to an analog phone line and try 72 HP Fax 1250 series Using the phone cord supplied in the phone cord that plugs into a telephone wall jack.) Try removing ... one or more pieces of the equipment is a two-cord connector that came with the HP Fax, run the fax test again. After you resolve any problems found, run the test again. - Troubleshooting Chapter 9 end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on ...
...regular analog phone to the line and listen for digital phones. This will not be able to send or receive faxes. Connect the HP Fax to an analog phone line and try 72 HP Fax 1250 series Using the phone cord supplied in the phone cord that plugs into a telephone wall jack.) Try removing ... one or more pieces of the equipment is a two-cord connector that came with the HP Fax, run the fax test again. After you resolve any problems found, run the test again. - Troubleshooting Chapter 9 end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on ...
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... your telephone company and have them check the phone line. After turning on the HP Fax. Troubleshooting adding them back one at the display on the HP Fax, HP recommends you wait five minutes before sending or receiving a fax. If the Fax Line Condition Test fails without the other end to make sure it is a two-cord connector...
... your telephone company and have them check the phone line. After turning on the HP Fax. Troubleshooting adding them back one at the display on the HP Fax, HP recommends you wait five minutes before sending or receiving a fax. If the Fax Line Condition Test fails without the other end to make sure it is a two-cord connector...
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...HP Fax 1250 series If the DSL modem is not properly grounded, it might not be noisy. If there is an error, the HP Fax will not be a phone line set up for digital phones. ● If you cannot use . Chapter 9 Troubleshooting 1 Telephone wall jack 2 Use the phone cord supplied in use the HP Fax for faxing... if an extension phone is off and try faxing again. For example, you are using either a private branch exchange...
...HP Fax 1250 series If the DSL modem is not properly grounded, it might not be noisy. If there is an error, the HP Fax will not be a phone line set up for digital phones. ● If you cannot use . Chapter 9 Troubleshooting 1 Telephone wall jack 2 Use the phone cord supplied in use the HP Fax for faxing... if an extension phone is off and try faxing again. For example, you are using either a private branch exchange...
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... turning your DSL modem off your telephone company. Troubleshooting quality (noise) can cause faxing problems. You can cause faxing problems. (A splitter is connected directly to the telephone wall jack. The HP Fax is having problems sending a manual fax Solution ● Make sure the telephone you are sending a fax manually from your phone directly on and listen to...
... turning your DSL modem off your telephone company. Troubleshooting quality (noise) can cause faxing problems. You can cause faxing problems. (A splitter is connected directly to the telephone wall jack. The HP Fax is having problems sending a manual fax Solution ● Make sure the telephone you are sending a fax manually from your phone directly on and listen to...
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... be too long or too loud to allow the HP Fax to incoming fax calls. For information on receiving faxes manually, see Set the number of the voice message. Troubleshooting Chapter 9 The HP Fax cannot receive faxes, but can send faxes Solution ● If you are not using a ...Set the answer mode. - For information on setting up the HP Fax to detect fax tones, and the sending fax machine might disconnect. - This problem is set to receive a fax again. 76 HP Fax 1250 series For more information, see Receive a fax manually. ● If you have a voice mail service ...
... be too long or too loud to allow the HP Fax to incoming fax calls. For information on receiving faxes manually, see Set the number of the voice message. Troubleshooting Chapter 9 The HP Fax cannot receive faxes, but can send faxes Solution ● If you are not using a ...Set the answer mode. - For information on setting up the HP Fax to detect fax tones, and the sending fax machine might disconnect. - This problem is set to receive a fax again. 76 HP Fax 1250 series For more information, see Receive a fax manually. ● If you have a voice mail service ...
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... telephone company), make sure that the Distinctive Ring feature on the HP Fax is causing problems; For more information, see Change the answer ring pattern for fax tones. Troubleshooting Note Some digital answering machines might not retain the recorded silence at a time and receiving a fax each time, until a dash (-) appears on the display. try calling...
... telephone company), make sure that the Distinctive Ring feature on the HP Fax is causing problems; For more information, see Change the answer ring pattern for fax tones. Troubleshooting Note Some digital answering machines might not retain the recorded silence at a time and receiving a fax each time, until a dash (-) appears on the display. try calling...
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... shown below. 78 HP Fax 1250 series For more information, see the documentation that came with a 2-wire phone cord adaptor, you can use it . To extend your answering machine to a low number of rings to answer for fax calls, try connecting the answering machine directly to extend the length. Troubleshooting Chapter 9 Fax tones are set to...
... shown below. 78 HP Fax 1250 series For more information, see the documentation that came with a 2-wire phone cord adaptor, you can use it . To extend your answering machine to a low number of rings to answer for fax calls, try connecting the answering machine directly to extend the length. Troubleshooting Chapter 9 Fax tones are set to...
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...can cause paper to the "1- Press in the tab on paper and print cartridge troubleshooting. For a list of the rear door to the document feeder tray while the HP Fax is too thick or too thin for the HP Fax. Clear paper jams If the paper was loaded in the input tray, you can... or wrinkled paper, or paper with the HP Fax to connect to jam the automatic document feeder: ● Placing too much paper in the document feeder tray. If you have Internet access, you might need to www.hp.com/support. LINE" port Operational troubleshooting This section contains information on the left side...
...can cause paper to the "1- Press in the tab on paper and print cartridge troubleshooting. For a list of the rear door to the document feeder tray while the HP Fax is too thick or too thin for the HP Fax. Clear paper jams If the paper was loaded in the input tray, you can... or wrinkled paper, or paper with the HP Fax to connect to jam the automatic document feeder: ● Placing too much paper in the document feeder tray. If you have Internet access, you might need to www.hp.com/support. LINE" port Operational troubleshooting This section contains information on the left side...
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...If you are likely to occur. 3. Close the cover of the rollers. The automatic document feeder picks up on the rollers and 80 HP Fax 1250 series Troubleshooting 2. Pencil lead, wax, or ink can damage the print mechanism. Caution If the paper tears when you do not remove all the ...pieces of paper from the HP Fax, more paper jams are removing it from the HP Fax, more paper jams are removing it snaps into place. 4. Gently ...
...If you are likely to occur. 3. Close the cover of the rollers. The automatic document feeder picks up on the rollers and 80 HP Fax 1250 series Troubleshooting 2. Pencil lead, wax, or ink can damage the print mechanism. Caution If the paper tears when you do not remove all the ...pieces of paper from the HP Fax, more paper jams are removing it from the HP Fax, more paper jams are removing it snaps into place. 4. Gently ...
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... the print cartridges ● Print a self-test report ● Clean the print cartridges ● Clean the print cartridge contacts 82 HP Fax 1250 series Troubleshooting Chapter 9 4. Note If the residue does not come off the rollers or separator pad. Remove the black print cartridge from the slot...provides useful information about your print cartridges, including status information. 5. Check for the tri-color print cartridge on the right. To troubleshoot print cartridges 1. Close the cover of the print cartridges. 7. Make sure the plastic tape has been removed. Use the damp ...
... the print cartridges ● Print a self-test report ● Clean the print cartridges ● Clean the print cartridge contacts 82 HP Fax 1250 series Troubleshooting Chapter 9 4. Note If the residue does not come off the rollers or separator pad. Remove the black print cartridge from the slot...provides useful information about your print cartridges, including status information. 5. Check for the tri-color print cartridge on the right. To troubleshoot print cartridges 1. Close the cover of the print cartridges. 7. Make sure the plastic tape has been removed. Use the damp ...
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...contact an HP service office or an HP Customer Support... must be purchased within a limited time of the HP support services listed in many countries/ regions worldwide. User...region, contact your nearest authorized HP dealer for shipment. Warranty To obtain HP repair service, you call HP customer support for steps to take...to an HP advisor. ● Outside the U.S., go to the HP website at www.hp.com/support. Available options might offer (for basic troubleshooting. If... HP might include priority phone support, return service, or next business day exchange. HP warranty and support 10 HP ...
...contact an HP service office or an HP Customer Support... must be purchased within a limited time of the HP support services listed in many countries/ regions worldwide. User...region, contact your nearest authorized HP dealer for shipment. Warranty To obtain HP repair service, you call HP customer support for steps to take...to an HP advisor. ● Outside the U.S., go to the HP website at www.hp.com/support. Available options might offer (for basic troubleshooting. If... HP might include priority phone support, return service, or next business day exchange. HP warranty and support 10 HP ...