Setup and Quick Reference Guide
Page 4
3 Specifications 23 4 Troubleshooting 35 Tools 35 Power Lights 35 Beep Codes 35 Error Messages 37 Dell Diagnostics 42 Solving Problems 44 Power Problems 45 Memory Problems 46 Lockups and Software Problems 47 Dell™ Technical Update Service 49 Dell Support Utility 49 5 Reinstalling Software 51 Drivers 51 Identifying Drivers 51 Reinstalling Drivers and Utilities 51 Restoring Your Operating System 54 Using Microsoft Windows System Restore . . . . . 54 Using Dell™ PC Restore and Dell Factory Image Restore 56 Using the Operating System Media 59 4 Contents
3 Specifications 23 4 Troubleshooting 35 Tools 35 Power Lights 35 Beep Codes 35 Error Messages 37 Dell Diagnostics 42 Solving Problems 44 Power Problems 45 Memory Problems 46 Lockups and Software Problems 47 Dell™ Technical Update Service 49 Dell Support Utility 49 5 Reinstalling Software 51 Drivers 51 Identifying Drivers 51 Reinstalling Drivers and Utilities 51 Restoring Your Operating System 54 Using Microsoft Windows System Restore . . . . . 54 Using Dell™ PC Restore and Dell Factory Image Restore 56 Using the Operating System Media 59 4 Contents
Setup and Quick Reference Guide
Page 43
... from the diagnostics utility partition on your hard drive, and follow the instructions on the screen. Select Diagnostics from the start the Dell Diagnostics from the Drivers and Utilities media. 4 Press any key to start menu and press . NOTE: If you see the Microsoft® Windows® desktop, and then shut down...
... from the diagnostics utility partition on your hard drive, and follow the instructions on the screen. Select Diagnostics from the start the Dell Diagnostics from the Drivers and Utilities media. 4 Press any key to start menu and press . NOTE: If you see the Microsoft® Windows® desktop, and then shut down...
Setup and Quick Reference Guide
Page 44
... view. 44 Troubleshooting Solving Problems Follow these tips when troubleshooting your computer: • If you see the program documentation. Starting the Dell Diagnostics From the Drivers and Utilities Media 1 Insert the Drivers and Utilities media. 2 Shut down the exact message. This message may not apply if you set your Service Manual at support...
... view. 44 Troubleshooting Solving Problems Follow these tips when troubleshooting your computer: • If you see the program documentation. Starting the Dell Diagnostics From the Drivers and Utilities Media 1 Insert the Drivers and Utilities media. 2 Shut down the exact message. This message may not apply if you set your Service Manual at support...
Setup and Quick Reference Guide
Page 48
... the program. • If necessary, uninstall and then reinstall the program. 48 Troubleshooting Windows Vista: The Program Compatibility Wizard configures a program so that the device drivers do not conflict with the operating system installed on the screen. Windows XP: The Program Compatibility Wizard configures a program so that your computer meets the...
... the program. • If necessary, uninstall and then reinstall the program. 48 Troubleshooting Windows Vista: The Program Compatibility Wizard configures a program so that the device drivers do not conflict with the operating system installed on the screen. Windows XP: The Program Compatibility Wizard configures a program so that your computer meets the...
Setup and Quick Reference Guide
Page 51
Reinstalling Software 51 If you may appear. Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your computer might not work correctly. Windows XP: 1 Click ...driver is next to the device name, you are an administrator on the computer, click Continue; Reinstalling Software Drivers Identifying Drivers If you experience a problem with any device has an exclamation point (a yellow circle with a [!]) on the device icon. If you install drivers obtained from other sources, your Drivers and Utilities media provide approved drivers for Dell...
Reinstalling Software 51 If you may appear. Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your computer might not work correctly. Windows XP: 1 Click ...driver is next to the device name, you are an administrator on the computer, click Continue; Reinstalling Software Drivers Identifying Drivers If you experience a problem with any device has an exclamation point (a yellow circle with a [!]) on the device icon. If you install drivers obtained from other sources, your Drivers and Utilities media provide approved drivers for Dell...
Setup and Quick Reference Guide
Page 52
... first time to use System Restore (see "Restoring Your Operating System" on page 54) does not resolve the problem, reinstall the driver from your Drivers and Utilities media. 1 With the Windows desktop displayed, insert your computer to display the media contents, and then double-click the autorcd...directory to the operating state that existed before you are an administrator on the screen. If you installed the new driver. Using the Drivers and Utilities Media If using Device Driver Rollback or System Restore (see "Restoring Your Operating System" on page 54) to step 2. If not, go...
... first time to use System Restore (see "Restoring Your Operating System" on page 54) does not resolve the problem, reinstall the driver from your Drivers and Utilities media. 1 With the Windows desktop displayed, insert your computer to display the media contents, and then double-click the autorcd...directory to the operating state that existed before you are an administrator on the screen. If you installed the new driver. Using the Drivers and Utilities Media If using Device Driver Rollback or System Restore (see "Restoring Your Operating System" on page 54) to step 2. If not, go...
Setup and Quick Reference Guide
Page 53
NOTE: The User Account Control window may appear. For drivers information, see the Windows desktop, reinsert the Drivers and Utilities media. 5 At the Welcome Dell System Owner screen, click Next. otherwise, contact your operating system. Reinstalling Software 53 The drivers that are used by your administrator to enter the Device Manager. 3 Double-click the type...
NOTE: The User Account Control window may appear. For drivers information, see the Windows desktop, reinsert the Drivers and Utilities media. 5 At the Welcome Dell System Owner screen, click Next. otherwise, contact your operating system. Reinstalling Software 53 The drivers that are used by your administrator to enter the Device Manager. 3 Double-click the type...
Setup and Quick Reference Guide
Page 54
...an undesirable operating state. However, using the Operating System disc also deletes all data on the hard drive. NOTICE: Make regular backups of the driver→ OK→ Next. 8 Click Finish and restart your computer. NOTE: Set your computer to an earlier operating state (without affecting data...When the name of the appropriate driver appears, click the name of your computer to an earlier operating state without affecting data files) if changes to the hardware, software, or other system settings have left the computer in when you to return your Dell™ computer to the Windows ...
...an undesirable operating state. However, using the Operating System disc also deletes all data on the hard drive. NOTICE: Make regular backups of the driver→ OK→ Next. 8 Click Finish and restart your computer. NOTE: Set your computer to an earlier operating state (without affecting data...When the name of the appropriate driver appears, click the name of your computer to an earlier operating state without affecting data files) if changes to the hardware, software, or other system settings have left the computer in when you to return your Dell™ computer to the Windows ...
Setup and Quick Reference Guide
Page 56
... 200 MB of low disk space. If possible, back up the data before using these options. If you received your computer. Use PC Restore or Dell Factory Image Restore only if System Restore did not resolve your operating system. These options restore your hard drive to restore your operating system problem... and ensure that Turn off System Restore is automatically disabled. If possible, back up all data on the hard drive and removes any programs or drivers installed after you purchased the computer. Enabling System Restore NOTE: Windows Vista does not disable System Restore;
... 200 MB of low disk space. If possible, back up the data before using these options. If you received your computer. Use PC Restore or Dell Factory Image Restore only if System Restore did not resolve your operating system. These options restore your hard drive to restore your operating system problem... and ensure that Turn off System Restore is automatically disabled. If possible, back up all data on the hard drive and removes any programs or drivers installed after you purchased the computer. Enabling System Restore NOTE: Windows Vista does not disable System Restore;
Setup and Quick Reference Guide
Page 59
...and restoring the system software to the factory condition, then click Next. Reinstalling Software 59 The Dell Factory Image Restore welcome screen appears. 6 Click Next. If Device Driver Rollback does not resolve the problem, then use Microsoft Windows System Restore to return your operating ...A message appears when the operating system and factory-installed applications have been restored to factory condition. 8 Click Finish to a Previous Device Driver Version" on page 52. NOTE: Depending upon your configuration, you want to the operating state it was in the User name field,...
...and restoring the system software to the factory condition, then click Next. Reinstalling Software 59 The Dell Factory Image Restore welcome screen appears. 6 Click Next. If Device Driver Rollback does not resolve the problem, then use Microsoft Windows System Restore to return your operating ...A message appears when the operating system and factory-installed applications have been restored to factory condition. 8 Click Finish to a Previous Device Driver Version" on page 52. NOTE: Depending upon your configuration, you want to the operating state it was in the User name field,...
Setup and Quick Reference Guide
Page 60
... the boot device list appears, highlight CD/DVD/CD-RW Drive and press . 6 Press any key to wait until you need the Dell™ Operating System media and the Dell Drivers and Utilities media. NOTE: If you wait too long and the operating system logo appears, continue to Boot from CD-ROM, and... down your computer. To reinstall Windows, you see the Microsoft® Windows® desktop; After you reinstall the operating system, you requested the media, the Dell Drivers and Utilities media and Operating System media may not ship with your computer and try again.
... the boot device list appears, highlight CD/DVD/CD-RW Drive and press . 6 Press any key to wait until you need the Dell™ Operating System media and the Dell Drivers and Utilities media. NOTE: If you wait too long and the operating system logo appears, continue to Boot from CD-ROM, and... down your computer. To reinstall Windows, you see the Microsoft® Windows® desktop; After you reinstall the operating system, you requested the media, the Dell Drivers and Utilities media and Operating System media may not ship with your computer and try again.
Setup and Quick Reference Guide
Page 61
...Reinstall your computer The Drivers and Utilities media is a CD or DVD that may be available in certain countries. Some features or media may not be included on your computer. • Use the Service Tag to identify your computer when you use support.dell.com or contact support...optional and may not ship with your computer. can be found at support.dell.com. • Notebook System Software (NSS) • Readme files NOTE: Readme files may have shipped with your NOTE: Drivers and documentation updates computer. Finding Information 61 Document/Media/Label Contents Service ...
...Reinstall your computer The Drivers and Utilities media is a CD or DVD that may be available in certain countries. Some features or media may not be included on your computer. • Use the Service Tag to identify your computer when you use support.dell.com or contact support...optional and may not ship with your computer. can be found at support.dell.com. • Notebook System Software (NSS) • Readme files NOTE: Readme files may have shipped with your NOTE: Drivers and documentation updates computer. Finding Information 61 Document/Media/Label Contents Service ...
Setup and Quick Reference Guide
Page 71
Index B beep codes, 35 C contacting Dell, 69 D Dell contacting, 69 Dell Diagnostics, 42 Dell Technology Guide, 62 DellConnect, 64 Device Driver Rollback, 52 diagnostics beep codes, 35 Dell, 42 Diagnostics checklist, 68 documentation Dell Technology Guide, 62 Service Manual, 62 drivers, 51 identifying, 51 reinstalling, 51 Drivers and Utilities media, 52 Dell Diagnostics, 42 E ergonomics information, 62 error messages, 37 beep...
Index B beep codes, 35 C contacting Dell, 69 D Dell contacting, 69 Dell Diagnostics, 42 Dell Technology Guide, 62 DellConnect, 64 Device Driver Rollback, 52 diagnostics beep codes, 35 Dell, 42 Diagnostics checklist, 68 documentation Dell Technology Guide, 62 Service Manual, 62 drivers, 51 identifying, 51 reinstalling, 51 Drivers and Utilities media, 52 Dell Diagnostics, 42 E ergonomics information, 62 error messages, 37 beep...
Setup and Quick Reference Guide
Page 72
... reinstalling software, 51 S Service Manual, 62 setup, 15 software reinstalling, 51 troubleshooting, 48 specifications, 23 Starting the Dell Diagnostics From the Drivers and Utilities Media, 44 Starting the Dell Diagnostics From Your Hard Drive, 43 support contacting Dell, 69 System Restore, 54 T Technical Update Service, 49 transferring information to a new computer, 19 troubleshooting, 35...
... reinstalling software, 51 S Service Manual, 62 setup, 15 software reinstalling, 51 troubleshooting, 48 specifications, 23 Starting the Dell Diagnostics From the Drivers and Utilities Media, 44 Starting the Dell Diagnostics From Your Hard Drive, 43 support contacting Dell, 69 System Restore, 54 T Technical Update Service, 49 transferring information to a new computer, 19 troubleshooting, 35...
Setup and Quick Reference Guide
Page 73
V views front, 7 W Windows Vista Device Driver Rollback, 52 Factory Image Restore, 56 Program Compatibility wizard, 48 reinstalling, 61 System Restore, 54 Windows XP Device Driver Rollback, 52 Files and Settings Transfer Wizard, 19 PC Restore, 56 reinstalling, 61 System Restore, 54 wizards Files and Settings Transfer Wizard, 19 Program Compatibility wizard, 48 Index 73
V views front, 7 W Windows Vista Device Driver Rollback, 52 Factory Image Restore, 56 Program Compatibility wizard, 48 reinstalling, 61 System Restore, 54 Windows XP Device Driver Rollback, 52 Files and Settings Transfer Wizard, 19 PC Restore, 56 reinstalling, 61 System Restore, 54 wizards Files and Settings Transfer Wizard, 19 Program Compatibility wizard, 48 Index 73
Service Manual
Page 29
... cover. 6. Replace the hard drive bracket into place. Replace the two M2.5 x 8-mm screws to the connector. Install the drivers and utilities for your computer on support.dell.com. For information on reinstalling drivers and utilities, see the Setup and Quick Reference Guide for your computer on reinstalling the operating system, see the... drive connector until the drive is fully seated in the bracket. 2. This procedure assumes that shipped with your computer, as needed . For information on support.dell.com. 7.
... cover. 6. Replace the hard drive bracket into place. Replace the two M2.5 x 8-mm screws to the connector. Install the drivers and utilities for your computer on support.dell.com. For information on reinstalling drivers and utilities, see the Setup and Quick Reference Guide for your computer on reinstalling the operating system, see the... drive connector until the drive is fully seated in the bracket. 2. This procedure assumes that shipped with your computer, as needed . For information on support.dell.com. 7.
Service Manual
Page 53
...at startup to boot to start the Dell Diagnostics from the Drivers and Utilities media provided with your hard drive. 4. See the documentation that no diagnostics utility partition has been found, run the Dell Diagnostics before contacting Dell for instructions. Press and hold the key...Next to select Test System and then press . Dell Diagnostics CAUTION: Before you can select Diagnostics from your Drivers and Utilities media (see the Dell™ Technology Guide on your docking device for assistance. NOTE: The Dell Diagnostics only operate on using the system setup program...
...at startup to boot to start the Dell Diagnostics from the Drivers and Utilities media provided with your hard drive. 4. See the documentation that no diagnostics utility partition has been found, run the Dell Diagnostics before contacting Dell for instructions. Press and hold the key...Next to select Test System and then press . Dell Diagnostics CAUTION: Before you can select Diagnostics from your Drivers and Utilities media (see the Dell™ Technology Guide on your docking device for assistance. NOTE: The Dell Diagnostics only operate on using the system setup program...
Service Manual
Page 54
..., close the test window to return to the Dell Diagnostics Main Menu. 7. NOTE: If you see Starting the Dell Diagnostics From the Drivers and Utilities Media). When the DELL logo appears, press immediately. arrow keys to Run the 32 Bit Dell Diagnostics. 7. Type 1 to highlight CD/DVD/... completed, close the test window to return to the Dell Diagnostics Main Menu. 11. Starting the Dell Diagnostics From the Drivers and Utilities Media Before running the Dell Diagnostics, enter system setup to review your computer or at support.dell.com. 1. When the boot device list appears, use...
..., close the test window to return to the Dell Diagnostics Main Menu. 7. NOTE: If you see Starting the Dell Diagnostics From the Drivers and Utilities Media). When the DELL logo appears, press immediately. arrow keys to Run the 32 Bit Dell Diagnostics. 7. Type 1 to highlight CD/DVD/... completed, close the test window to return to the Dell Diagnostics Main Menu. 11. Starting the Dell Diagnostics From the Drivers and Utilities Media Before running the Dell Diagnostics, enter system setup to review your computer or at support.dell.com. 1. When the boot device list appears, use...
Service Manual
Page 59
... the power button for an earlier Windows operating system Run the Program Compatibility Wizard - l Ensure that is installed and configured properly. l Verify that the device drivers do not conflict with this version of Windows. 2. Check the software documentation - See the software documentation for troubleshooting information - Back up your files immediately Use...
... the power button for an earlier Windows operating system Run the Program Compatibility Wizard - l Ensure that is installed and configured properly. l Verify that the device drivers do not conflict with this version of Windows. 2. Check the software documentation - See the software documentation for troubleshooting information - Back up your files immediately Use...