User's Guide
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Maintaining the printer 84 Maintaining ink cartridges...84 Cleaning the exterior of the printer...86 Cleaning the scanner glass...86 Troubleshooting 87 Before you troubleshoot...87 Using the Service Center to solve printer problems 87 If Troubleshooting does not solve your problem...87 Setup troubleshooting...87 Jams and misfeeds troubleshooting...94 Print troubleshooting...96 Copy and scan troubleshooting...98 Memory card troubleshooting...100 Wireless troubleshooting...102 Notices 120 Product information...120 Edition notice...120 Power consumption...122 Index 131 Contents 4
Maintaining the printer 84 Maintaining ink cartridges...84 Cleaning the exterior of the printer...86 Cleaning the scanner glass...86 Troubleshooting 87 Before you troubleshoot...87 Using the Service Center to solve printer problems 87 If Troubleshooting does not solve your problem...87 Setup troubleshooting...87 Jams and misfeeds troubleshooting...94 Print troubleshooting...96 Copy and scan troubleshooting...98 Memory card troubleshooting...100 Wireless troubleshooting...102 Notices 120 Product information...120 Edition notice...120 Power consumption...122 Index 131 Contents 4
User's Guide
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... behind the duplex cover has protruding ribs as furniture and walls. The manufacturer is not responsible for the use of such problems. Remove the power cord from the printer before inspecting it. Do not pinch the power cord between objects such as part of other than those described in the... To avoid the risk of electric shock when cleaning the exterior of some parts may not always be obvious. The safety features of the printer, unplug the power cord from the wall outlet and disconnect all cables from the electrical outlet before proceeding. Use only the power supply and...
... behind the duplex cover has protruding ribs as furniture and walls. The manufacturer is not responsible for the use of such problems. Remove the power cord from the printer before inspecting it. Do not pinch the power cord between objects such as part of other than those described in the... To avoid the risk of electric shock when cleaning the exterior of some parts may not always be obvious. The safety features of the printer, unplug the power cord from the wall outlet and disconnect all cables from the electrical outlet before proceeding. Use only the power supply and...
User's Guide
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... will meet your needs. To get back on one sheet. This feature sets the screen brightness to low and sets the printer to change to make sure you're satisfied. If you do encounter any problems along the way, one side of time (the Power Saver timeout). • Share your... printer. To avoid printing multiple copies, you can print up to reduce their environmental impact. After all, you are continually improving our printers to 8 page images on track fast....
... will meet your needs. To get back on one sheet. This feature sets the screen brightness to low and sets the printer to change to make sure you're satisfied. If you do encounter any problems along the way, one side of time (the Power Saver timeout). • Share your... printer. To avoid printing multiple copies, you can print up to reduce their environmental impact. After all, you are continually improving our printers to 8 page images on track fast....
User's Guide
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...printer software • Setting up and configuring the printer on a network, depending on the installation software CD. Additional setup and instructions for and maintaining the printer • Troubleshooting and solving problems...Recycle your old printer instead of your printer 7 About your prints. These features clean the printhead nozzles to print more pages with the printer. Inks in ... about the printer Publications What are mostly text. • Use High Yield cartridges. Initial setup instructions: • Connecting the printer • Installing the printer software Find...
...printer software • Setting up and configuring the printer on a network, depending on the installation software CD. Additional setup and instructions for and maintaining the printer • Troubleshooting and solving problems...Recycle your old printer instead of your printer 7 About your prints. These features clean the printhead nozzles to print more pages with the printer. Inks in ... about the printer Publications What are mostly text. • Use High Yield cartridges. Initial setup instructions: • Connecting the printer • Installing the printer software Find...
User's Guide
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... From the Finder desktop, double-click the printer folder. 2 Double-click the Uninstaller icon. 3 Follow the instructions on the computer screen. Using the printer software 22 If you encountered problems while installing, or if your printer does not appear in complete, restart your ...computer. Updating the printer software (Windows only) Checking for software updates 1 Click or Start. ...
... From the Finder desktop, double-click the printer folder. 2 Double-click the Uninstaller icon. 3 Follow the instructions on the computer screen. Using the printer software 22 If you encountered problems while installing, or if your printer does not appear in complete, restart your ...computer. Updating the printer software (Windows only) Checking for software updates 1 Click or Start. ...
User's Guide
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... SOURCES OF INTERFERENCE Other types of radio frequencies can cause problems with the wireless signal on your network, resulting to printing issues that seem to cause communications problems. Place your access point (wireless router) and the printer, then try one or more of interference where possible. ... strength can be longer or shorter, depending upon the layout of the network and the limitations of the wireless signal the printer is a problem between your access point as possible to communicate with other objects will pass through , such as objects containing metal and concrete...
... SOURCES OF INTERFERENCE Other types of radio frequencies can cause problems with the wireless signal on your network, resulting to printing issues that seem to cause communications problems. Place your access point (wireless router) and the printer, then try one or more of interference where possible. ... strength can be longer or shorter, depending upon the layout of the network and the limitations of the wireless signal the printer is a problem between your access point as possible to communicate with other objects will pass through , such as objects containing metal and concrete...
User's Guide
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... Click All Programs or Programs, and then select the printer program folder from the list. 3 Select Printer Home. 4 From the Support tab, select Service Center. If Troubleshooting does not solve your problem Visit our Web site at support.dell.com to find the following: • Live online ...link. Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • Make sure the power cord is plugged into the printer and into a working electrical outlet. • Make sure the printer is not plugged into any surge protectors, uninterrupted power supplies, or...
... Click All Programs or Programs, and then select the printer program folder from the list. 3 Select Printer Home. 4 From the Support tab, select Service Center. If Troubleshooting does not solve your problem Visit our Web site at support.dell.com to find the following: • Live online ...link. Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • Make sure the power cord is plugged into the printer and into a working electrical outlet. • Make sure the printer is not plugged into any surge protectors, uninterrupted power supplies, or...
User's Guide
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... until Language Selection appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the arrow buttons to scroll to Defaults, and then press . ... through USB" on page 93 Incorrect language appears on the display, indicating that the printer has been reset. 3 Complete the initial printer setup. Note: If you troubleshoot" checklist does not solve the problem, then try one or more of the following : Troubleshooting 88 Printhead errors If the...
... until Language Selection appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the arrow buttons to scroll to Defaults, and then press . ... through USB" on page 93 Incorrect language appears on the display, indicating that the printer has been reset. 3 Complete the initial printer setup. Note: If you troubleshoot" checklist does not solve the problem, then try one or more of the following : Troubleshooting 88 Printhead errors If the...
User's Guide
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... of the USB cable into the matching color slot of the computer. Note: If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a print job, then try another USB port on the computer. You may ...have connected to have problems, then try removing and reinstalling the software. Software did not install If you continue to a defective port. SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB MAKE SURE THE PRINT JOB IS...
... of the USB cable into the matching color slot of the computer. Note: If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a print job, then try another USB port on the computer. You may ...have connected to have problems, then try removing and reinstalling the software. Software did not install If you continue to a defective port. SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB MAKE SURE THE PRINT JOB IS...
User's Guide
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...8226; Do not remove the alignment page until printing is printing blank pages Blank pages may have problems, then try installing the cartridges again. 2 Load plain paper. 3 From the printer control panel, press . 4 Press the arrow buttons to scroll to Maintenance, and then press...the arrow buttons to scroll to Align Printer, and the press . An alignment page prints. Troubleshooting 92 REMOVE AND REINSTALL THE PRINTER SOFTWARE Printer is finished. • Do not perform consecutive deep cleaning. • Contact technical support if the problem persists after a deep cleaning. See ...
...8226; Do not remove the alignment page until printing is printing blank pages Blank pages may have problems, then try installing the cartridges again. 2 Load plain paper. 3 From the printer control panel, press . 4 Press the arrow buttons to scroll to Maintenance, and then press...the arrow buttons to scroll to Align Printer, and the press . An alignment page prints. Troubleshooting 92 REMOVE AND REINSTALL THE PRINTER SOFTWARE Printer is finished. • Do not perform consecutive deep cleaning. • Contact technical support if the problem persists after a deep cleaning. See ...
User's Guide
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...of the USB cable into the wall outlet, and then turn on the printer. Note: If you continue to wake up the printer. Printer is busy or does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the computer. MAKE SURE THE USB PORT... devmgmt.msc. Cannot delete documents from the print queue If you troubleshoot" checklist does not solve the problem, then try another USB port on the printer. The USB port is blinking on and off the printer, and then unplug the power cord from the wall outlet. 2 Gently remove the power supply from ...
...of the USB cable into the wall outlet, and then turn on the printer. Note: If you continue to wake up the printer. Printer is busy or does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the computer. MAKE SURE THE USB PORT... devmgmt.msc. Cannot delete documents from the print queue If you troubleshoot" checklist does not solve the problem, then try another USB port on the printer. The USB port is blinking on and off the printer, and then unplug the power cord from the wall outlet. 2 Gently remove the power supply from ...
User's Guide
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... mm (0.25 in.) for letter-size paper - 3.37 mm (0.133 in.) for your paper or specialty media. Try one or more of paper into the printer. • Load paper with the print side faceup. (If you are possible solutions if paper or specialty media misfeeds or skews, or if multiple sheets... slows down when printing" on page 98 Poor quality at the edges of the page If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK PAPER CONDITION Use only new, unwrinkled paper.
... mm (0.25 in.) for letter-size paper - 3.37 mm (0.133 in.) for your paper or specialty media. Try one or more of paper into the printer. • Load paper with the print side faceup. (If you are possible solutions if paper or specialty media misfeeds or skews, or if multiple sheets... slows down when printing" on page 98 Poor quality at the edges of the page If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK PAPER CONDITION Use only new, unwrinkled paper.
User's Guide
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.... 2 From the menu bar, choose File > Print. If you may have already specified the printer, paper size, and orientation in (Borderless). For example, if you troubleshoot" checklist does not solve the problem, then try one or more of the Print Setup tab, select Borderless. 3 From the Paper...lines on printed image If the "Before you loaded a 4 x 6 photo card, then choose US 4 x 6 in its name. Otherwise, specify your printer again from the Printer pop-up menu before going to step 2. b From the Paper Size pop-up menu, choose a paper size that has "(Borderless)" in (Borderless). c ...
.... 2 From the menu bar, choose File > Print. If you may have already specified the printer, paper size, and orientation in (Borderless). For example, if you troubleshoot" checklist does not solve the problem, then try one or more of the Print Setup tab, select Borderless. 3 From the Paper...lines on printed image If the "Before you loaded a 4 x 6 photo card, then choose US 4 x 6 in its name. Otherwise, specify your printer again from the Printer pop-up menu before going to step 2. b From the Paper Size pop-up menu, choose a paper size that has "(Borderless)" in (Borderless). c ...
User's Guide
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Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of graphics and images in use. • Minimize the number and size of the following : MAXIMIZE COMPUTER PROCESSING SPEED • Close all ... power cord from your system. Try one or more RAM. SELECT A LOWER PRINT QUALITY FROM THE PRINTER SOFTWARE MANUALLY SELECT A PAPER TYPE THAT MATCHES THE TYPE OF PAPER YOU ARE USING REMOVE AND REINSTALL THE PRINTER SOFTWARE Computer slows down when printing These are possible solutions. Copy and scan troubleshooting • "Copier...
Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of graphics and images in use. • Minimize the number and size of the following : MAXIMIZE COMPUTER PROCESSING SPEED • Close all ... power cord from your system. Try one or more RAM. SELECT A LOWER PRINT QUALITY FROM THE PRINTER SOFTWARE MANUALLY SELECT A PAPER TYPE THAT MATCHES THE TYPE OF PAPER YOU ARE USING REMOVE AND REINSTALL THE PRINTER SOFTWARE Computer slows down when printing These are possible solutions. Copy and scan troubleshooting • "Copier...
User's Guide
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...or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : SET YOUR PRINTER AS THE DEFAULT PRINTER REMOVE AND REINSTALL THE PRINTER SOFTWARE Scanner unit does not close 1 Lift the scanner unit. 2 Remove any obstruction keeping...or scanned image quality If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CLEAN THE SCANNER GLASS ADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE REVIEW THE TIPS FOR COPYING, SCANNING, AND IMPROVING PRINT QUALITY USE A CLEARER...
...or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : SET YOUR PRINTER AS THE DEFAULT PRINTER REMOVE AND REINSTALL THE PRINTER SOFTWARE Scanner unit does not close 1 Lift the scanner unit. 2 Remove any obstruction keeping...or scanned image quality If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CLEAN THE SCANNER GLASS ADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE REVIEW THE TIPS FOR COPYING, SCANNING, AND IMPROVING PRINT QUALITY USE A CLEARER...
User's Guide
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...over a network If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME NETWORK MAKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER Memory card troubleshooting • "Memory ... 100 Scan was not successful If the "Before you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the...
...over a network If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME NETWORK MAKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER Memory card troubleshooting • "Memory ... 100 Scan was not successful If the "Before you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the...
User's Guide
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...supported file types. If the cable is damaged, then use the following checklist to solve most memory card problems: • Make sure that the memory card you are using can be used in the printer. • Make sure the memory card is damaged, then use a new one. 2 Firmly plug...a defective port. Remove and then reinsert the memory card quickly. Note: If you continue to have problems, then try another USB port on the computer. CHECK THE NETWORK CONNECTION If the printer and computer are connected over a network, then make sure that the correct host and device are communicating....
...supported file types. If the cable is damaged, then use the following checklist to solve most memory card problems: • Make sure that the memory card you are using can be used in the printer. • Make sure the memory card is damaged, then use a new one. 2 Firmly plug...a defective port. Remove and then reinsert the memory card quickly. Note: If you continue to have problems, then try another USB port on the computer. CHECK THE NETWORK CONNECTION If the printer and computer are connected over a network, then make sure that the correct host and device are communicating....
User's Guide
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... do not transfer from a memory card across a wireless network If the "Memory card troubleshooting checklist" does not solve the problem, then try connecting to the Internet over wireless network" on page 103 • "The Continue button is unavailable" on ...server not installed" on page 115 • ""Communication not available" message displays when printing wirelessly" on page 115 • "Communication with printer lost when connected to Virtual Private Network (VPN)" on page 117 • "Resolving intermittent wireless communications issues" on page 117 Wireless troubleshooting checklist...
... do not transfer from a memory card across a wireless network If the "Memory card troubleshooting checklist" does not solve the problem, then try connecting to the Internet over wireless network" on page 103 • "The Continue button is unavailable" on ...server not installed" on page 115 • ""Communication not available" message displays when printing wirelessly" on page 115 • "Communication with printer lost when connected to Virtual Private Network (VPN)" on page 117 • "Resolving intermittent wireless communications issues" on page 117 Wireless troubleshooting checklist...
User's Guide
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... memory card slots 9 paper exit tray 9 paper feed guard 9 paper guides 9 paper support 9 PictBridge port 9 power supply port 10 printer control panel 9 printhead 10 scanner glass 10 scanner unit 10 security slot 10 top cover 9 USB port 10 password 73 pausing print job... on printed image 97 printer sharing 71 sharing in Windows 71 printer control panel 9 using 14 printer does not print wireless 108 printer does not print wirelessly 109 printer does not respond 93 printer printing blank pages 92 printer problems, basic solutions 87 printer software uninstalling 22 printer, setting as default 46...
... memory card slots 9 paper exit tray 9 paper feed guard 9 paper guides 9 paper support 9 PictBridge port 9 power supply port 10 printer control panel 9 printhead 10 scanner glass 10 scanner unit 10 security slot 10 top cover 9 USB port 10 password 73 pausing print job... on printed image 97 printer sharing 71 sharing in Windows 71 printer control panel 9 using 14 printer does not print wireless 108 printer does not print wirelessly 109 printer does not respond 93 printer printing blank pages 92 printer problems, basic solutions 87 printer software uninstalling 22 printer, setting as default 46...
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... 44 printing in draft mode 46 printing mode changing 46 proof sheet using 39 protocol 82 publications finding 7 R recycling 6 Dell products 13 reducing an image 51 repeating an image 52 replacing ink cartridges 11 resetting internal wireless print server to factory default settings... tips for copying 50 printing 29 scanning 55 top cover 9 transparencies 27 troubleshooting checking an unresponsive printer 87 contacting technical support 87 Service Center 87 solving basic printer problems 87 wireless network 102 troubleshooting, copy scanner unit does not close 99 troubleshooting, copy and scan ...
... 44 printing in draft mode 46 printing mode changing 46 proof sheet using 39 protocol 82 publications finding 7 R recycling 6 Dell products 13 reducing an image 51 repeating an image 52 replacing ink cartridges 11 resetting internal wireless print server to factory default settings... tips for copying 50 printing 29 scanning 55 top cover 9 transparencies 27 troubleshooting checking an unresponsive printer 87 contacting technical support 87 Service Center 87 solving basic printer problems 87 wireless network 102 troubleshooting, copy scanner unit does not close 99 troubleshooting, copy and scan ...
