User's Guide
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Maintaining the printer 84 Maintaining ink cartridges...84 Cleaning the exterior of the printer...86 Cleaning the scanner glass...86 Troubleshooting 87 Before you troubleshoot...87 Using the Service Center to solve printer problems 87 If Troubleshooting does not solve your problem...87 Setup troubleshooting...87 Jams and misfeeds troubleshooting...94 Print troubleshooting...96 Copy and scan troubleshooting...98 Memory card troubleshooting...100 Wireless troubleshooting...102 Notices 120 Product information...120 Edition notice...120 Power consumption...122 Index 131 Contents 4
Maintaining the printer 84 Maintaining ink cartridges...84 Cleaning the exterior of the printer...86 Cleaning the scanner glass...86 Troubleshooting 87 Before you troubleshoot...87 Using the Service Center to solve printer problems 87 If Troubleshooting does not solve your problem...87 Setup troubleshooting...87 Jams and misfeeds troubleshooting...94 Print troubleshooting...96 Copy and scan troubleshooting...98 Memory card troubleshooting...100 Wireless troubleshooting...102 Notices 120 Product information...120 Edition notice...120 Power consumption...122 Index 131 Contents 4
User's Guide
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... person. This product is designed, tested, and approved to abrasion or stress. Do not pinch the power cord between objects such as part of the printer, unplug the power cord from the wall outlet and disconnect all cables from the electrical outlet before proceeding. CAUTION-SHOCK HAZARD: To avoid the risk... easily accessible. The safety features of fire or electrical shock results. Use only the power supply and power cord provided with the use of such problems. Remove the power cord from the printer before inspecting it.
... person. This product is designed, tested, and approved to abrasion or stress. Do not pinch the power cord between objects such as part of the printer, unplug the power cord from the wall outlet and disconnect all cables from the electrical outlet before proceeding. CAUTION-SHOCK HAZARD: To avoid the risk... easily accessible. The safety features of fire or electrical shock results. Use only the power supply and power cord provided with the use of such problems. Remove the power cord from the printer before inspecting it.
User's Guide
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...photographs and save . To get back on track fast. Wireless/network printers allow you to reduce your printer's environmental impact We are committed to protecting the environment and are the reason we do encounter any problems along the way, one side of the paper manually or automatically (...depending on your printer. The "Pages per sheet" feature allows you to reduce their environmental impact. And if...
...photographs and save . To get back on track fast. Wireless/network printers allow you to reduce your printer's environmental impact We are committed to protecting the environment and are the reason we do encounter any problems along the way, one side of the paper manually or automatically (...depending on your printer. The "Pages per sheet" feature allows you to reduce their environmental impact. And if...
User's Guide
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...Initial setup instructions: • Connecting the printer • Installing the printer software Find it away. • Recycle paper from discarded print jobs. • Use recycled paper. For updates, check our Web site at support.dell.com. These modes can be used to... you looking for and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is available on your printer 7 Before replacing and recycling your old printer instead of your prints. Finding information about the printer Publications What are mostly text. •...
...Initial setup instructions: • Connecting the printer • Installing the printer software Find it away. • Recycle paper from discarded print jobs. • Use recycled paper. For updates, check our Web site at support.dell.com. These modes can be used to... you looking for and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is available on your printer 7 Before replacing and recycling your old printer instead of your prints. Finding information about the printer Publications What are mostly text. •...
User's Guide
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... the installation software CD, all the necessary software was installed. If you encountered problems while installing, or if your printer does not appear in complete, restart your printer from the printer drop-down list. 5 From the Support tab, select Check for updates. 6 Follow the instructions.... 5 Click OK. For Macintosh users 1 From the Finder desktop, double-click the printer folder. 2 Double-click the Uninstaller icon. 3 Follow the instructions on the computer screen. Updating the printer software (Windows only) Checking for software updates 1 Click or Start. 2 Click All ...
... the installation software CD, all the necessary software was installed. If you encountered problems while installing, or if your printer does not appear in complete, restart your printer from the printer drop-down list. 5 From the Support tab, select Check for updates. 6 Follow the instructions.... 5 Click OK. For Macintosh users 1 From the Finder desktop, double-click the printer folder. 2 Double-click the Uninstaller icon. 3 Follow the instructions on the computer screen. Updating the printer software (Windows only) Checking for software updates 1 Click or Start. 2 Click All ...
User's Guide
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..., then it passes through most indoor wireless networks, the maximum distance between the access point and the printer. Most walls, floors, furniture, and other electronic device. If you think signal strength is a problem between your printer and access point so that are using microwave ovens, cordless phones (but not cellular phones), baby monitors...
..., then it passes through most indoor wireless networks, the maximum distance between the access point and the printer. Most walls, floors, furniture, and other electronic device. If you think signal strength is a problem between your printer and access point so that are using microwave ovens, cordless phones (but not cellular phones), baby monitors...
User's Guide
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... Service Center link. If Troubleshooting does not solve your problem Visit our Web site at support.dell.com to printer maintenance tasks and customer support. Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • Make sure the power cord is plugged into the printer and into a working electrical outlet. • Make sure...
... Service Center link. If Troubleshooting does not solve your problem Visit our Web site at support.dell.com to printer maintenance tasks and customer support. Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • Make sure the power cord is plugged into the printer and into a working electrical outlet. • Make sure...
User's Guide
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Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : Troubleshooting 88 • "Printer is printing blank pages" on page 92 • "Printer is busy or does not respond" on page 93 • "Cannot delete documents from...page 93 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the arrow buttons to scroll to Defaults, and then press . 3 ...
Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : Troubleshooting 88 • "Printer is printing blank pages" on page 92 • "Printer is busy or does not respond" on page 93 • "Cannot delete documents from...page 93 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the arrow buttons to scroll to Defaults, and then press . 3 ...
User's Guide
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The USB port is damaged, then use a new one or more of the printhead. 3 Close the printer. Print job does not print or is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of... the USB cable into the USB port of the computer. Software did not install If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a print job, then try another USB port on the computer. You may have connected...
The USB port is damaged, then use a new one or more of the printhead. 3 Close the printer. Print job does not print or is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of... the USB cable into the USB port of the computer. Software did not install If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a print job, then try another USB port on the computer. You may have connected...
User's Guide
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...the cartridges do not seem to fit, make sure the printhead is printing blank pages Blank pages may have problems, then try installing the cartridges again. 2 Load plain paper. 3 From the printer control panel, press . 4 Press the arrow buttons to scroll to Maintenance, and then press . 5 ...printing is finished. • Do not perform consecutive deep cleaning. • Contact technical support if the problem persists after a deep cleaning. RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer, and then unplug the power cord from the wall outlet. 2 Gently remove the power supply from the...
...the cartridges do not seem to fit, make sure the printhead is printing blank pages Blank pages may have problems, then try installing the cartridges again. 2 Load plain paper. 3 From the printer control panel, press . 4 Press the arrow buttons to scroll to Maintenance, and then press . 5 ...printing is finished. • Do not perform consecutive deep cleaning. • Contact technical support if the problem persists after a deep cleaning. RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer, and then unplug the power cord from the wall outlet. 2 Gently remove the power supply from the...
User's Guide
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... one. 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the wall outlet, and then turn on the printer. If this problem persists, then check our Web site for updates for any obvious damage. The USB port... reinsert it. 3 Plug the power cord into the wall outlet, and then turn on the printer. RESTART THE COMPUTER AND TRY AGAIN Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK THE USB CONNECTION 1 Check the USB...
... one. 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the wall outlet, and then turn on the printer. If this problem persists, then check our Web site for updates for any obvious damage. The USB port... reinsert it. 3 Plug the power cord into the wall outlet, and then turn on the printer. RESTART THE COMPUTER AND TRY AGAIN Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK THE USB CONNECTION 1 Check the USB...
User's Guide
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... in.) for letter-size paper - 3.37 mm (0.133 in.) for your paper or specialty media. Troubleshooting 96 Try one or more of paper into the printer. • Load paper with the paper.) • Check the loading instructions for all paper sizes except letter • Top margin: 1.7 mm (0.067 in.) •... slows down when printing" on page 98 Poor quality at the edges of the page If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK PAPER CONDITION Use only new, unwrinkled paper. CHECK PAPER LOADING • Load a smaller amount ...
... in.) for letter-size paper - 3.37 mm (0.133 in.) for your paper or specialty media. Troubleshooting 96 Try one or more of paper into the printer. • Load paper with the paper.) • Check the loading instructions for all paper sizes except letter • Top margin: 1.7 mm (0.067 in.) •... slows down when printing" on page 98 Poor quality at the edges of the page If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK PAPER CONDITION Use only new, unwrinkled paper. CHECK PAPER LOADING • Load a smaller amount ...
User's Guide
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...6 in its name. Streaks or lines on printed image If the "Before you may have already specified the printer, paper size, and orientation in step 1, then you troubleshoot" checklist does not solve the problem, then try one or more of the Print Setup tab, select Borderless. b From the "Format for" ...pop-up menu, choose Page Attributes. For example, if you loaded a 4 x 6 photo card, then choose US 4 x 6 in its name. Otherwise, set them: a From the Printer pop-up menu,...
...6 in its name. Streaks or lines on printed image If the "Before you may have already specified the printer, paper size, and orientation in step 1, then you troubleshoot" checklist does not solve the problem, then try one or more of the Print Setup tab, select Borderless. b From the "Format for" ...pop-up menu, choose Page Attributes. For example, if you loaded a 4 x 6 photo card, then choose US 4 x 6 in its name. Otherwise, set them: a From the Printer pop-up menu,...
User's Guide
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... or scanned image quality" on page 100 Troubleshooting 98 Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of the following : MAXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in use. • Minimize the number...seconds, and then insert the power cord. SELECT A LOWER PRINT QUALITY FROM THE PRINTER SOFTWARE MANUALLY SELECT A PAPER TYPE THAT MATCHES THE TYPE OF PAPER YOU ARE USING REMOVE AND REINSTALL THE PRINTER SOFTWARE Computer slows down when printing These are possible solutions. ADD MEMORY Consider purchasing...
... or scanned image quality" on page 100 Troubleshooting 98 Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of the following : MAXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in use. • Minimize the number...seconds, and then insert the power cord. SELECT A LOWER PRINT QUALITY FROM THE PRINTER SOFTWARE MANUALLY SELECT A PAPER TYPE THAT MATCHES THE TYPE OF PAPER YOU ARE USING REMOVE AND REINSTALL THE PRINTER SOFTWARE Computer slows down when printing These are possible solutions. ADD MEMORY Consider purchasing...
User's Guide
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...copy or scanned image quality If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CLEAN THE SCANNER GLASS ADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE REVIEW THE TIPS FOR COPYING, SCANNING, AND IMPROVING PRINT QUALITY USE A CLEARER ...or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : SET YOUR PRINTER AS THE DEFAULT PRINTER REMOVE AND REINSTALL THE PRINTER SOFTWARE Scanner unit does not close 1 Lift the scanner unit. 2 Remove any obstruction ...
...copy or scanned image quality If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CLEAN THE SCANNER GLASS ADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE REVIEW THE TIPS FOR COPYING, SCANNING, AND IMPROVING PRINT QUALITY USE A CLEARER ...or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : SET YOUR PRINTER AS THE DEFAULT PRINTER REMOVE AND REINSTALL THE PRINTER SOFTWARE Scanner unit does not close 1 Lift the scanner unit. 2 Remove any obstruction ...
User's Guide
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...If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME NETWORK MAKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER Memory card troubleshooting •...; "Memory card troubleshooting checklist" on the computer. Scan was not successful If the "Before you troubleshoot" checklist does not solve the problem, then try one or more...
...If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME NETWORK MAKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER Memory card troubleshooting •...; "Memory card troubleshooting checklist" on the computer. Scan was not successful If the "Before you troubleshoot" checklist does not solve the problem, then try one or more...
User's Guide
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.... The USB port is marked with a USB symbol. You may have connected to solve most memory card problems: • Make sure that the correct host and device are using can be used in the printer. • Make sure the memory card is inserted If the "Memory card troubleshooting checklist" does not solve... cable into the USB port of the following: REINSERT THE MEMORY CARD The memory card may have problems, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer...
.... The USB port is marked with a USB symbol. You may have connected to solve most memory card problems: • Make sure that the correct host and device are using can be used in the printer. • Make sure the memory card is inserted If the "Memory card troubleshooting checklist" does not solve... cable into the USB port of the following: REINSERT THE MEMORY CARD The memory card may have problems, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer...
User's Guide
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... do not transfer from a memory card across a wireless network If the "Memory card troubleshooting checklist" does not solve the problem, then try connecting to the Internet over wireless network" on page 103 • "The Continue button is unavailable" on ... server not installed" on page 115 • ""Communication not available" message displays when printing wirelessly" on page 115 • "Communication with printer lost when connected to Virtual Private Network (VPN)" on page 117 • "Resolving intermittent wireless communications issues" on page 117 Wireless troubleshooting checklist...
... do not transfer from a memory card across a wireless network If the "Memory card troubleshooting checklist" does not solve the problem, then try connecting to the Internet over wireless network" on page 103 • "The Continue button is unavailable" on ... server not installed" on page 115 • ""Communication not available" message displays when printing wirelessly" on page 115 • "Communication with printer lost when connected to Virtual Private Network (VPN)" on page 117 • "Resolving intermittent wireless communications issues" on page 117 Wireless troubleshooting checklist...
User's Guide
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... memory card slots 9 paper exit tray 9 paper feed guard 9 paper guides 9 paper support 9 PictBridge port 9 power supply port 10 printer control panel 9 printhead 10 scanner glass 10 scanner unit 10 security slot 10 top cover 9 USB port 10 password 73 pausing print job... on printed image 97 printer sharing 71 sharing in Windows 71 printer control panel 9 using 14 printer does not print wireless 108 printer does not print wirelessly 109 printer does not respond 93 printer printing blank pages 92 printer problems, basic solutions 87 printer software uninstalling 22 printer, setting as default 46...
... memory card slots 9 paper exit tray 9 paper feed guard 9 paper guides 9 paper support 9 PictBridge port 9 power supply port 10 printer control panel 9 printhead 10 scanner glass 10 scanner unit 10 security slot 10 top cover 9 USB port 10 password 73 pausing print job... on printed image 97 printer sharing 71 sharing in Windows 71 printer control panel 9 using 14 printer does not print wireless 108 printer does not print wirelessly 109 printer does not respond 93 printer printing blank pages 92 printer problems, basic solutions 87 printer software uninstalling 22 printer, setting as default 46...
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... 44 printing in draft mode 46 printing mode changing 46 proof sheet using 39 protocol 82 publications finding 7 R recycling 6 Dell products 13 reducing an image 51 repeating an image 52 replacing ink cartridges 11 resetting internal wireless print server to factory default settings... tips for copying 50 printing 29 scanning 55 top cover 9 transparencies 27 troubleshooting checking an unresponsive printer 87 contacting technical support 87 Service Center 87 solving basic printer problems 87 wireless network 102 troubleshooting, copy scanner unit does not close 99 troubleshooting, copy and scan ...
... 44 printing in draft mode 46 printing mode changing 46 proof sheet using 39 protocol 82 publications finding 7 R recycling 6 Dell products 13 reducing an image 51 repeating an image 52 replacing ink cartridges 11 resetting internal wireless print server to factory default settings... tips for copying 50 printing 29 scanning 55 top cover 9 transparencies 27 troubleshooting checking an unresponsive printer 87 contacting technical support 87 Service Center 87 solving basic printer problems 87 wireless network 102 troubleshooting, copy scanner unit does not close 99 troubleshooting, copy and scan ...