Dell Technology Guide
Page 6
... Keyboard 66 Backlit Keyboard 66 Changing the Input Language of Your Keyboard 67 Using the Numeric Keypad on a Laptop Computer 68 General Keyboard Shortcuts 69 5 Printers-Settings and Drivers 71 Accessing Printer Information 71 Changing Printer Settings 72 For Windows Vista 72 For Windows® XP 72 Setting up Printers 73 Adding a Printer 73 Setting the Default Printer 74 Sharing Printers on a Network 74 Installing a Printer Driver 75 6 Drives and Media 77 Freeing up Hard Drive...
... Keyboard 66 Backlit Keyboard 66 Changing the Input Language of Your Keyboard 67 Using the Numeric Keypad on a Laptop Computer 68 General Keyboard Shortcuts 69 5 Printers-Settings and Drivers 71 Accessing Printer Information 71 Changing Printer Settings 72 For Windows Vista 72 For Windows® XP 72 Setting up Printers 73 Adding a Printer 73 Setting the Default Printer 74 Sharing Printers on a Network 74 Installing a Printer Driver 75 6 Drives and Media 77 Freeing up Hard Drive...
Dell Technology Guide
Page 7
...-State Drive (SSD 78 Installing Drivers for Media Drives 79 Determining Whether a Device Driver is the Source of a Device Problem 79 Replacing a Driver With a Previous Version of the Driver 79 Using the Drivers and Utilities Media to Reinstall a Driver 80 Manually Reinstalling a Driver 80 Drive Problems 81 Optical Drive Problems 82 Hard Drive Problems 82 Working with RAID 83 RAID Level 0 83 RAID Level 1 84 RAID Level 0+1 Configuration 86 RAID Level 5 Configuration 87 Setting Your Computer to RAID-Enabled Mode 87 Configuring RAID...
...-State Drive (SSD 78 Installing Drivers for Media Drives 79 Determining Whether a Device Driver is the Source of a Device Problem 79 Replacing a Driver With a Previous Version of the Driver 79 Using the Drivers and Utilities Media to Reinstall a Driver 80 Manually Reinstalling a Driver 80 Drive Problems 81 Optical Drive Problems 82 Hard Drive Problems 82 Working with RAID 83 RAID Level 0 83 RAID Level 1 84 RAID Level 0+1 Configuration 86 RAID Level 5 Configuration 87 Setting Your Computer to RAID-Enabled Mode 87 Configuring RAID...
Dell Technology Guide
Page 20
... 1394 Device Problems 291 Keyboard Problems for External Keyboards . . . 292 Lockups and Software Problems 292 Memory Problems 294 Mouse Problems 295 Network Problems 296 Power Problems 296 Printer Problems 298 Scanner Problems 299 Sound and Speaker Problems 299 Touch Pad or Mouse Problems for Laptop Computers 301 Video and Monitor Problems 302 Power Lights 304 Dell Technical Update Service 305 21 System Setup 307 Viewing System Settings With the System Setup Program 307 Entering the System Setup Program 308 Working With Options on the System Setup Program Screen 308 Changing...
... 1394 Device Problems 291 Keyboard Problems for External Keyboards . . . 292 Lockups and Software Problems 292 Memory Problems 294 Mouse Problems 295 Network Problems 296 Power Problems 296 Printer Problems 298 Scanner Problems 299 Sound and Speaker Problems 299 Touch Pad or Mouse Problems for Laptop Computers 301 Video and Monitor Problems 302 Power Lights 304 Dell Technical Update Service 305 21 System Setup 307 Viewing System Settings With the System Setup Program 307 Entering the System Setup Program 308 Working With Options on the System Setup Program Screen 308 Changing...
Dell Technology Guide
Page 64
... USB pointing device. 64 Navigation Devices (Mouse, Keyboard, Touch Pad) NOTE: Certain mice may need to Toolbars, and then tap Touch Pointer. 3 To turn the touch pointer on or off, tap the Touch Pointer icon on the taskbar. Using a USB Pointing Device (Mouse) Your computer usually auto-detects and installs the drivers for more information. Also, see the pointing device's manufacturer's guide for your mouse when the mouse is connected to reactivate a USB pointing device...
... USB pointing device. 64 Navigation Devices (Mouse, Keyboard, Touch Pad) NOTE: Certain mice may need to Toolbars, and then tap Touch Pointer. 3 To turn the touch pointer on or off, tap the Touch Pointer icon on the taskbar. Using a USB Pointing Device (Mouse) Your computer usually auto-detects and installs the drivers for more information. Also, see the pointing device's manufacturer's guide for your mouse when the mouse is connected to reactivate a USB pointing device...
Dell Technology Guide
Page 75
...; Reinstall your operating system • Connect or install a new printer To install a printer driver: 1 Insert your Drivers and Utilities media. If not, proceed to interface with the printer. NOTE: In most cases, the Drivers and Utilities program starts automatically. Installing a Printer Driver printer drivers CD inkjet printer laser printer A driver is your first time to use your Drivers and Utilities media, continue to step 2. If this is a program that controls a device, such...
...; Reinstall your operating system • Connect or install a new printer To install a printer driver: 1 Insert your Drivers and Utilities media. If not, proceed to interface with the printer. NOTE: In most cases, the Drivers and Utilities program starts automatically. Installing a Printer Driver printer drivers CD inkjet printer laser printer A driver is your first time to use your Drivers and Utilities media, continue to step 2. If this is a program that controls a device, such...
Dell Technology Guide
Page 79
... may need to the state that controls your media drive. Drives and Media 79 Installing Drivers for which the new driver was installed, and click Properties. 4 Click the Drivers tab→ Roll Back Driver. Replacing a Driver With a Previous Version of a Device Problem 1 Click Start and right-click Computer. 2 Click Properties→ Device Manager. 3 If a window appears asking permission to continue, click Continue. 4 Scroll down the list to see "Using Microsoft® Windows® System Restore" on...
... may need to the state that controls your media drive. Drives and Media 79 Installing Drivers for which the new driver was installed, and click Properties. 4 Click the Drivers tab→ Roll Back Driver. Replacing a Driver With a Previous Version of a Device Problem 1 Click Start and right-click Computer. 2 Click Properties→ Device Manager. 3 If a window appears asking permission to continue, click Continue. 4 Scroll down the list to see "Using Microsoft® Windows® System Restore" on...
Dell Technology Guide
Page 81
.... See "Windows Hardware Troubleshooter" on page 337). Drives and Media 81 Click Start→ My Computer. If the drive is defective. • Insert a bootable disc and restart the computer. CLEAN THE DRIVE OR DISK - 5 Double-click the name of the device for which you are installing the driver. 6 Click the Driver tab→ Update Driver→ Browse my computer for Dell computers. HINT: The Dell Support website at support.dell.com...
.... See "Windows Hardware Troubleshooter" on page 337). Drives and Media 81 Click Start→ My Computer. If the drive is defective. • Insert a bootable disc and restart the computer. CLEAN THE DRIVE OR DISK - 5 Double-click the name of the device for which you are installing the driver. 6 Click the Driver tab→ Update Driver→ Browse my computer for Dell computers. HINT: The Dell Support website at support.dell.com...
Dell Technology Guide
Page 94
... right arrow. Click Next. and down -arrow keys to make changes. 94 Drives and Media The selected hard drives appear in your computer to RAID-enabled mode (see "Restoring Your Operating System" on page 265). and down -arrow keys to RAID-Enabled Mode" on the main Intel RAID Option ROM utility screen. 9 Press the up - The default value is displayed on page 87). 2 Click Start→ Programs→ Intel(R) Matrix Storage...
... right arrow. Click Next. and down -arrow keys to make changes. 94 Drives and Media The selected hard drives appear in your computer to RAID-enabled mode (see "Restoring Your Operating System" on page 265). and down -arrow keys to RAID-Enabled Mode" on the main Intel RAID Option ROM utility screen. 9 Press the up - The default value is displayed on page 87). 2 Click Start→ Programs→ Intel(R) Matrix Storage...
Dell Technology Guide
Page 95
Creating a RAID Level 1 Configuration With the Operating System Installed NOTE: When you perform this operation, all data on the RAID drives is Rebuild. NOTE: If you do not see an Actions menu option, you have replaced the failed hard drive (see "Setting Your Computer to enter the Intel RAID Option ROM utility. 3 Under DEGRADED VOLUME DETECTED, confirm that the new (non-RAID) drive is listed and then press . 4 Under Disk/Volume Information, confirm...
Creating a RAID Level 1 Configuration With the Operating System Installed NOTE: When you perform this operation, all data on the RAID drives is Rebuild. NOTE: If you do not see an Actions menu option, you have replaced the failed hard drive (see "Setting Your Computer to enter the Intel RAID Option ROM utility. 3 Under DEGRADED VOLUME DETECTED, confirm that the new (non-RAID) drive is listed and then press . 4 Under Disk/Volume Information, confirm...
Dell Technology Guide
Page 249
... of Windows Help and support for user's guides and device guides. EXAMPLE: The Nvidia Control Panel provides an example of sources: • Television user's guide • Television Menu Help • Documentation shipped with your computer • Microsoft Windows Help and Support for display properties • Video-card control panel troubleshooting Depending on the video card installed in your computer, your computer may have a special video card control panel with extensive help information. Troubleshooting Display Settings Where to a TV and Adjusting Display Settings...
... of Windows Help and support for user's guides and device guides. EXAMPLE: The Nvidia Control Panel provides an example of sources: • Television user's guide • Television Menu Help • Documentation shipped with your computer • Microsoft Windows Help and Support for display properties • Video-card control panel troubleshooting Depending on the video card installed in your computer, your computer may have a special video card control panel with extensive help information. Troubleshooting Display Settings Where to a TV and Adjusting Display Settings...
Dell Technology Guide
Page 276
... received is not listed in the drive. • If the hard drive is your boot device, ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device. • Enter the system setup program and ensure that was running when the message appeared. G A T E A 2 0 F A I V E P R O B L E M . - Keyboard failure or keyboard cable loose (see "Keyboard Problems for External Keyboards" on the system board might be enabled or disabled in BIOS setup. ERROR 8602 - K E Y B O A R D F A I N T E R R U P T - HARD DRIVE SELF MONITORING SYSTEM HAS...
... received is not listed in the drive. • If the hard drive is your boot device, ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device. • Enter the system setup program and ensure that was running when the message appeared. G A T E A 2 0 F A I V E P R O B L E M . - Keyboard failure or keyboard cable loose (see "Keyboard Problems for External Keyboards" on the system board might be enabled or disabled in BIOS setup. ERROR 8602 - K E Y B O A R D F A I N T E R R U P T - HARD DRIVE SELF MONITORING SYSTEM HAS...
Dell Technology Guide
Page 295
.... TE S T T H E M O U S E - Troubleshooting 295 CHECK THE MOUSE SETTINGS - For more information about the type of the procedures in this section, follow the safety instructions shipped with the memory. • Ensure that the mouse cable is connected as shown on the setup diagram. 4 Turn on the setup diagram for your computer. For additional safety best practices information, see "Running the Dell Diagnostics" on page 281). Connect a properly working mouse to...
.... TE S T T H E M O U S E - Troubleshooting 295 CHECK THE MOUSE SETTINGS - For more information about the type of the procedures in this section, follow the safety instructions shipped with the memory. • Ensure that the mouse cable is connected as shown on the setup diagram. 4 Turn on the setup diagram for your computer. For additional safety best practices information, see "Running the Dell Diagnostics" on page 281). Connect a properly working mouse to...
Dell Technology Guide
Page 348
... of pixels across by the 348 power-on a hard drive that you can contain multiple logical drives. nanosecond - nonvolatile random access memory - NVRAM is expressed as 800 x 600, is used for PC Cards. O optical drive - A physical storage area on self-test - PCI - PCI is turned off or loses its external power source. POST - A removable I/O card adhering to automatically configure devices. A type of memory that stores data when the...
... of pixels across by the 348 power-on a hard drive that you can contain multiple logical drives. nanosecond - nonvolatile random access memory - NVRAM is expressed as 800 x 600, is used for PC Cards. O optical drive - A physical storage area on self-test - PCI - PCI is turned off or loses its external power source. POST - A removable I/O card adhering to automatically configure devices. A type of memory that stores data when the...
Dell Technology Guide
Page 352
... plugs in computers with the monitor-for video cards and controllers that when combined with security software enhances network and computer security by enabling features such as a USB-compatible keyboard, mouse, joystick, scanner, set of a laptop computer to protect against interference. ultra extended graphics array - A backup power source used in to a 4-pin socket on ). Small UPS systems provide battery power for a low-speed device such as file and...
... plugs in computers with the monitor-for video cards and controllers that when combined with security software enhances network and computer security by enabling features such as a USB-compatible keyboard, mouse, joystick, scanner, set of a laptop computer to protect against interference. ultra extended graphics array - A backup power source used in to a 4-pin socket on ). Small UPS systems provide battery power for a low-speed device such as file and...
Quick Reference Guide
Page 4
...; Windows® operating system . . . . . 45 A solid blue screen appears 45 Memory Problems 45 Power Problems 46 Troubleshooting Software and Hardware Problems in the Windows Vista® Operating System 47 Restoring Your Operating System 48 Using Windows Vista System Restore 48 4 Getting Help 53 Obtaining Assistance 53 Technical Support and Customer Service . . . . . 54 DellConnect 54 Online Services 54 AutoTech Service 55 Automated Order-Status Service 55 Problems With Your Order 55 Product Information 55 Returning Items for Warranty Repair or...
...; Windows® operating system . . . . . 45 A solid blue screen appears 45 Memory Problems 45 Power Problems 46 Troubleshooting Software and Hardware Problems in the Windows Vista® Operating System 47 Restoring Your Operating System 48 Using Windows Vista System Restore 48 4 Getting Help 53 Obtaining Assistance 53 Technical Support and Customer Service . . . . . 54 DellConnect 54 Online Services 54 AutoTech Service 55 Automated Order-Status Service 55 Problems With Your Order 55 Product Information 55 Returning Items for Warranty Repair or...
Quick Reference Guide
Page 7
... computer. Drivers and Utilities Media Setup Diagram Service Manual Available at Dell Support Website support.dell.com Dell Technology Guide Available in certain countries. NOTE: Drivers and documentation updates can find this at the bottom of your computer • Device documentation • Notebook System Software (NSS) Readme files may not be found at Dell Support Website - Model number of your computer. • A diagnostic program for your computer • Drivers for technicians or experienced users.
... computer. Drivers and Utilities Media Setup Diagram Service Manual Available at Dell Support Website support.dell.com Dell Technology Guide Available in certain countries. NOTE: Drivers and documentation updates can find this at the bottom of your computer • Device documentation • Notebook System Software (NSS) Readme files may not be found at Dell Support Website - Model number of your computer. • A diagnostic program for your computer • Drivers for technicians or experienced users.
Quick Reference Guide
Page 13
... for use as a user-level backup. USB CONNECTORS Connect USB devices, such as some digital video cameras. The controlling security management software, DigitalPersona Personal, displays a fingerprint reader icon in this feature. The following sub-items are available in the system tray that you need to re-enter the data when upgrading your fingerprints on how to . • Properties - For more information, see Dell Technology Guide. NOTE: The optical drive supports standard...
... for use as a user-level backup. USB CONNECTORS Connect USB devices, such as some digital video cameras. The controlling security management software, DigitalPersona Personal, displays a fingerprint reader icon in this feature. The following sub-items are available in the system tray that you need to re-enter the data when upgrading your fingerprints on how to . • Properties - For more information, see Dell Technology Guide. NOTE: The optical drive supports standard...
Quick Reference Guide
Page 37
... test. Troubleshooting 37 Errors Displays error conditions encountered, error codes, and the problem description. The home page provides links to access: • Self Help (Troubleshooting, Security, System Performance, Network/Internet, Backup/Recovery, and Windows Vista) • Alerts (technical support alerts relevant to your system's model number along with PCCheckUp) • About Your System (System Documentation, Warranty Information, System Information, Upgrades & Accessories) The top of the screen. Dell Support Center The Dell Support Center helps...
... test. Troubleshooting 37 Errors Displays error conditions encountered, error codes, and the problem description. The home page provides links to access: • Self Help (Troubleshooting, Security, System Performance, Network/Internet, Backup/Recovery, and Windows Vista) • Alerts (technical support alerts relevant to your system's model number along with PCCheckUp) • About Your System (System Documentation, Warranty Information, System Information, Upgrades & Accessories) The top of the screen. Dell Support Center The Dell Support Center helps...
Quick Reference Guide
Page 38
... in Windows Help and Support (Start →Help and Support) and at Dell Support Website. CHECK THE CABLE CONNECTIONS C H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I T O N - Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I E S - It is available in this section, follow the safety instructions that the original media is not listed, perform a full scan with your antivirus software to room temperature before turning it on troubleshooting software and hardware problems. R U N THE DELL D I A G N O S T I S K - TEST THE DRIVE...
... in Windows Help and Support (Start →Help and Support) and at Dell Support Website. CHECK THE CABLE CONNECTIONS C H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I T O N - Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I E S - It is available in this section, follow the safety instructions that the original media is not listed, perform a full scan with your antivirus software to room temperature before turning it on troubleshooting software and hardware problems. R U N THE DELL D I A G N O S T I S K - TEST THE DRIVE...
Quick Reference Guide
Page 41
...Troubleshooting 41 The hard drive may be defective. If the problem persists, try another drive. INSERT BOOTABLE MEDIA - The system configuration information does not match the hardware configuration. The message is most likely to occur after a memory module is trying to boot to nonbootable media, such as a CD. K E Y B O A R D C O N T R O L L E R F A I L U R E - For external keyboards, check the cable connection. K E Y B O A R D S T U C K KEY F A I L U R E - For external keyboards, check the cable connection. Dell MediaDirect™ cannot verify the Digital Rights Management...
...Troubleshooting 41 The hard drive may be defective. If the problem persists, try another drive. INSERT BOOTABLE MEDIA - The system configuration information does not match the hardware configuration. The message is most likely to occur after a memory module is trying to boot to nonbootable media, such as a CD. K E Y B O A R D C O N T R O L L E R F A I L U R E - For external keyboards, check the cable connection. K E Y B O A R D S T U C K KEY F A I L U R E - For external keyboards, check the cable connection. Dell MediaDirect™ cannot verify the Digital Rights Management...