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... to configure and install these updates before calling Dell for technical assistance. • Operating system documentation is included with your system if you how to install internal options, and also provides technical specifications for experienced users or technicians. viii tells how... list defines (where appropriate) specific elements of your computer system. Warnings, Cautions, and Notes Throughout this document as follows: WARNING: A WARNING indicates the potential for bodily harm and tells you ordered your system. • The Dell SCSI Array User's Guide provides...
... to configure and install these updates before calling Dell for technical assistance. • Operating system documentation is included with your system if you how to install internal options, and also provides technical specifications for experienced users or technicians. viii tells how... list defines (where appropriate) specific elements of your computer system. Warnings, Cautions, and Notes Throughout this document as follows: WARNING: A WARNING indicates the potential for bodily harm and tells you ordered your system. • The Dell SCSI Array User's Guide provides...
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... that precedes the Index. The CPU1 message appears only on the add-in be rebooted until an appropriate hardware change has been made. Respond by specific information-for example, PRINTER OUT OF PAPER. Incompatible Processor: CPU1 is B0 step or below ! NOTE: These messages indicate a fatal error. This message is installed...
... that precedes the Index. The CPU1 message appears only on the add-in be rebooted until an appropriate hardware change has been made. Respond by specific information-for example, PRINTER OUT OF PAPER. Incompatible Processor: CPU1 is B0 step or below ! NOTE: These messages indicate a fatal error. This message is installed...
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... problem persists, see the abbreviation and acronym list that precedes the Index. instructions. Run the System Set Test Group in the Dell Diagnostics. System Messages (continued) Cause Action The disk reset operation failed. Enter the System Setup program and correct the tem configuration... 6, depending on the diskette or hard-disk drive. The operating system is on the diskette drive, try another find a specific track on obtaining technical assistance. Message Reset failed Sector not found Seek error Shutdown failure Terminator/ processor card cannot be rebooted ...
... problem persists, see the abbreviation and acronym list that precedes the Index. instructions. Run the System Set Test Group in the Dell Diagnostics. System Messages (continued) Cause Action The disk reset operation failed. Enter the System Setup program and correct the tem configuration... 6, depending on the diskette or hard-disk drive. The operating system is on the diskette drive, try another find a specific track on obtaining technical assistance. Message Reset failed Sector not found Seek error Shutdown failure Terminator/ processor card cannot be rebooted ...
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...your data and replace your support desk or Dell Computer Corporation. NOTE: For the full name of normal specifications. functioning, or one or more SIMMs troller Test in protected mode The keyboard controller may be loose. WARNING: Dell's Disk Monitoring System has detected that drive ... status information. Run the RAM Test Group and the Keyboard Con- POST has queried the EIDE drive for its operating specifications. "Running the Dell Diagnostics." Remove the drive from the call that precedes the Index. 2-8 Diagnostics and Troubleshooting Guide System Messages (continued)...
...your data and replace your support desk or Dell Computer Corporation. NOTE: For the full name of normal specifications. functioning, or one or more SIMMs troller Test in protected mode The keyboard controller may be loose. WARNING: Dell's Disk Monitoring System has detected that drive ... status information. Run the RAM Test Group and the Keyboard Con- POST has queried the EIDE drive for its operating specifications. "Running the Dell Diagnostics." Remove the drive from the call that precedes the Index. 2-8 Diagnostics and Troubleshooting Guide System Messages (continued)...
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...when you may be assigned memory areas that overlap memory areas that require more than 1 MB of software operation or configuration. NOTE: Not all Dell computers have more memory than is available in the conventional memory area: • The application program is using the System Setup program. (See...system documentation for Memory Address Conflicts" found later in this chapter. Improper use of an EMM can lead to use. Input Errors If a specific key or set up files (such as config.sys and autoexec.bat) contain commands to stay resident in system memory and thus always be produced...
...when you may be assigned memory areas that overlap memory areas that require more than 1 MB of software operation or configuration. NOTE: Not all Dell computers have more memory than is available in the conventional memory area: • The application program is using the System Setup program. (See...system documentation for Memory Address Conflicts" found later in this chapter. Improper use of an EMM can lead to use. Input Errors If a specific key or set up files (such as config.sys and autoexec.bat) contain commands to stay resident in system memory and thus always be produced...
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...the option and press , or press the key that corresponds to start the Dell Diagnostics so that you first turn on your computer's system configuration information, and enable all or specific diagnostic tests or to exit to run all its components and devices, such as... the diagnostics loads, the Diagnostics Menu appears. Turn on the screen of your system, select the Run Specific Tests option. Turn off the computer. 2. Using a felt-tip pen, write "Dell Diagnostics Diskette" on how to your monitor. The menu allows you choose. 4-2 Diagnostics and Troubleshooting Guide For...
...the option and press , or press the key that corresponds to start the Dell Diagnostics so that you first turn on your computer's system configuration information, and enable all or specific diagnostic tests or to exit to run all its components and devices, such as... the diagnostics loads, the Diagnostics Menu appears. Turn on the screen of your system, select the Run Specific Tests option. Turn off the computer. 2. Using a felt-tip pen, write "Dell Diagnostics Diskette" on how to your monitor. The menu allows you choose. 4-2 Diagnostics and Troubleshooting Guide For...
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.... or right-arrow key to Use the Dell Diagnostics When you select Run Specific Tests from the Diagnostics Menu, the main screen of the screen, the System Configu- From this screen, you select All from a menu. Running the Dell Diagnostics 4-3 Information on the main screen of...a test group. • On the right side of the diagnostics appears (see Figure 4-2). Dell Computer Corporation Dell System Diagnostics Version X.XX Diagnostics Menu Run All Tests RUn Quick Tests RuN Specific Tests Exit To MS-DOS Figure 4-1. The main screen lists the diagnostic test groups, gives information...
.... or right-arrow key to Use the Dell Diagnostics When you select Run Specific Tests from the Diagnostics Menu, the main screen of the screen, the System Configu- From this screen, you select All from a menu. Running the Dell Diagnostics 4-3 Information on the main screen of...a test group. • On the right side of the diagnostics appears (see Figure 4-2). Dell Computer Corporation Dell System Diagnostics Version X.XX Diagnostics Menu Run All Tests RUn Quick Tests RuN Specific Tests Exit To MS-DOS Figure 4-1. The main screen lists the diagnostic test groups, gives information...
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...area of the computer. Table 4-2 lists the diagnostic test groups, their subtests, and comments concerning their use. Running the Dell Diagnostics 4-9 Dell Diagnostics Tests Test Groups Subtests Description RAM Quick Memory Test Comprehensive Memory Test Secondary Cache Memory Test Tests the RAM and cache...PC Card controller on your computer system more vigorously and thoroughly than they conclude with the normal operation of a specific device of the diagnostics screen appear to the microprocessor. USB Register Test Checks the onboard registers of memory-resident instructions. Tests...
...area of the computer. Table 4-2 lists the diagnostic test groups, their subtests, and comments concerning their use. Running the Dell Diagnostics 4-9 Dell Diagnostics Tests Test Groups Subtests Description RAM Quick Memory Test Comprehensive Memory Test Secondary Cache Memory Test Tests the RAM and cache...PC Card controller on your computer system more vigorously and thoroughly than they conclude with the normal operation of a specific device of the diagnostics screen appear to the microprocessor. USB Register Test Checks the onboard registers of memory-resident instructions. Tests...
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...Yes. Change the setting for the Serial Port 1, Serial Port 2, and Parallel Port categories to Auto, and change the setting for specific port configuration requirements. You have a modem installed and you have fixed the problem. Yes. No. Enter the System Setup program and...the problem. Go to a particular application program, see the application program's documentation for the Mouse category to step 6. No. Insert the Dell Diagnostics Diskette into drive A, reboot the system, and run the diagnostic tests again. If the problem persists, go to "Troubleshooting a Parallel ...
...Yes. Change the setting for the Serial Port 1, Serial Port 2, and Parallel Port categories to Auto, and change the setting for specific port configuration requirements. You have a modem installed and you have fixed the problem. Yes. No. Enter the System Setup program and...the problem. Go to a particular application program, see the application program's documentation for the Mouse category to step 6. No. Insert the Dell Diagnostics Diskette into drive A, reboot the system, and run the diagnostic tests again. If the problem persists, go to "Troubleshooting a Parallel ...
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... which cables should be a faulty connection, a conflict with each other hardware, or a faulty expansion card. Yes. Go to step 8. 8. No. Reconnect the cable connectors to specific connectors on the expansion cards. Is the problem resolved? Yes. The cable connections were loose. Most Industry-Standard Architecture (ISA) expansion cards have fixed the...
... which cables should be a faulty connection, a conflict with each other hardware, or a faulty expansion card. Yes. Go to step 8. 8. No. Reconnect the cable connectors to specific connectors on the expansion cards. Is the problem resolved? Yes. The cable connections were loose. Most Industry-Standard Architecture (ISA) expansion cards have fixed the...
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...have problems, however, proceed with the appropriate diskette/tape drive subsystem troubleshooting procedure. If you were performing. Insert the Dell Diagnostics Diskette into the following conditions: • The system configuration settings do not match the physical diskette/tape drive ... Subsystem If you receive a system error message indicating a diskette drive problem, insert the Dell Diagnostics Diskette into drive A, and reboot the system by any computer that specifically require you begin the troubleshooting procedures, complete steps 1 and 2 in drive A throughout this...
...have problems, however, proceed with the appropriate diskette/tape drive subsystem troubleshooting procedure. If you were performing. Insert the Dell Diagnostics Diskette into the following conditions: • The system configuration settings do not match the physical diskette/tape drive ... Subsystem If you receive a system error message indicating a diskette drive problem, insert the Dell Diagnostics Diskette into drive A, and reboot the system by any computer that specifically require you begin the troubleshooting procedures, complete steps 1 and 2 in drive A throughout this...
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...cover, reconnect the system to internal tape drives. The troubleshooting procedure in this chapter. Tape drive problems usually result from the Dell Diagnostics Diskette? The tape backup software was defective. Yes. The TSR program was conflicting with a tape that the Diskette Drive... drive, enter the System Setup program, and verify that you know is configured in this subsection applies specifically to AC power, insert the Dell Diagnostics Diskette into drive A, and reboot the system. See your system documentation for instructions on obtaining technical...
...cover, reconnect the system to internal tape drives. The troubleshooting procedure in this chapter. Tape drive problems usually result from the Dell Diagnostics Diskette? The tape backup software was defective. Yes. The TSR program was conflicting with a tape that the Diskette Drive... drive, enter the System Setup program, and verify that you know is configured in this subsection applies specifically to AC power, insert the Dell Diagnostics Diskette into drive A, and reboot the system. See your system documentation for instructions on obtaining technical...
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... order, read the next sec- For instructions on using the AutoTech service, see "Dell Q&A" found later in this chapter 6. It also tells you when and how to call Dell for information about a specific subject or about additional products available from Dell, call Dell's customer technical support service. tion, "Technical Assistance." • If you are looking...
... order, read the next sec- For instructions on using the AutoTech service, see "Dell Q&A" found later in this chapter 6. It also tells you when and how to call Dell for information about a specific subject or about additional products available from Dell, call Dell's customer technical support service. tion, "Technical Assistance." • If you are looking...
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...Tool BIOS revisions TechConnect BBS Frequently asked questions Frequently Asked Questions cards, Dell Q&A, AutoTech service Information about , tasks you may want information about Dell, its products, and its service and support policies TechFax service, TechConnect...training class information TechFax service Technical specifications TechFax service, system documentation Troubleshooting, step-by-step instructions System documentation, Dell Diagnostics program, AutoTech service Unresolved problems requiring assistance from a Dell Technical support service, TechConnect BBS technician...
...Tool BIOS revisions TechConnect BBS Frequently asked questions Frequently Asked Questions cards, Dell Q&A, AutoTech service Information about , tasks you may want information about Dell, its products, and its service and support policies TechFax service, TechConnect...training class information TechFax service Technical specifications TechFax service, system documentation Troubleshooting, step-by-step instructions System documentation, Dell Diagnostics program, AutoTech service Unresolved problems requiring assistance from a Dell Technical support service, TechConnect BBS technician...
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.../ Log in the system, if the system can be accessed electronically on the Internet via CompuServe® by Dell customers. The information available through AutoTech includes: • Specifications and prices for instructions on sale Getting Help 7-3 provides recorded answers to call AutoTech, you and for Asian/Pacific countries only) • Electronic Information...
.../ Log in the system, if the system can be accessed electronically on the Internet via CompuServe® by Dell customers. The information available through AutoTech includes: • Specifications and prices for instructions on sale Getting Help 7-3 provides recorded answers to call AutoTech, you and for Asian/Pacific countries only) • Electronic Information...
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.... 7-4 Diagnostics and Troubleshooting Guide For the telephone number to call the Dell TechFax line toll-free for all locations outside the continental U.S. TechFax Service Dell takes full advantage of technical information. TechFax information includes: • Interrupt maps, system board layouts, and specifications. • Technical notes on system compatibility and revisions. • News on...
.... 7-4 Diagnostics and Troubleshooting Guide For the telephone number to call the Dell TechFax line toll-free for all locations outside the continental U.S. TechFax Service Dell takes full advantage of technical information. TechFax information includes: • Interrupt maps, system board layouts, and specifications. • Technical notes on system compatibility and revisions. • News on...
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... and questions are taken care of your diagnostic and troubleshooting activities by the Dell Diagnostics. 4. For the telephone number to call , see "Dell Contact Numbers" found later in this chapter. You are also responsible for credit. 5. Collect on your specific Dell system to obtain an authorization number, and write it clearly and prominently on...
... and questions are taken care of your diagnostic and troubleshooting activities by the Dell Diagnostics. 4. For the telephone number to call , see "Dell Contact Numbers" found later in this chapter. You are also responsible for credit. 5. Collect on your specific Dell system to obtain an authorization number, and write it clearly and prominently on...
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.... When you call, the technical support staff refers to records regarding your specific Dell system to better understand your call Dell for assistance, you will assign a Return Material Authorization Number. The code helps Dell's automated support telephone system direct your particular question. WARNING: If you need...able to inform the support technician of the actions you have a flat-blade screwdriver or a quarter-inch nut driver available. Dell's technical support staff uses computer-based diagnostics to provide fast, accurate answers to your express service code ready when you call ...
.... When you call, the technical support staff refers to records regarding your specific Dell system to better understand your call Dell for assistance, you will assign a Return Material Authorization Number. The code helps Dell's automated support telephone system direct your particular question. WARNING: If you need...able to inform the support technician of the actions you have a flat-blade screwdriver or a quarter-inch nut driver available. Dell's technical support staff uses computer-based diagnostics to provide fast, accurate answers to your express service code ready when you call ...
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... ASCII ASIC BASIC BBS BIOS bpi bps BTU BZT C CCFT CD Description ampere(s) alternating current analog-to -analog converter Dell Advanced SCSI Host digital audio tape decibel(s) adjusted decibel(s) direct current Deutsche Industrie Norm dual in-line package direct memory access...to -digital converter Autodesk Device Interface artificial intelligence American National Standards Institute American Standard Code for Information Interchange application-specific integrated circuit Beginner's All-Purpose Symbolic Instruction Code bulletin board service basic input/output system bits per inch bits per ...
... ASCII ASIC BASIC BBS BIOS bpi bps BTU BZT C CCFT CD Description ampere(s) alternating current analog-to -analog converter Dell Advanced SCSI Host digital audio tape decibel(s) adjusted decibel(s) direct current Deutsche Industrie Norm dual in-line package direct memory access...to -digital converter Autodesk Device Interface artificial intelligence American National Standards Institute American Standard Code for Information Interchange application-specific integrated circuit Beginner's All-Purpose Symbolic Instruction Code bulletin board service basic input/output system bits per inch bits per ...
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... Description dynamic random-access memory double-sided double-density double-sided high-density Dell SCSI Array error correction code enhanced graphics adapter enhanced integrated drive electronics Extended Industry-Standard Architecture electromagnetic interference expanded memory manager Expanded Memory Specification Enhanced Parallel Port erasable programmable read-only memory electrostatic discharge enhanced small-device interface...
... Description dynamic random-access memory double-sided double-density double-sided high-density Dell SCSI Array error correction code enhanced graphics adapter enhanced integrated drive electronics Extended Industry-Standard Architecture electromagnetic interference expanded memory manager Expanded Memory Specification Enhanced Parallel Port erasable programmable read-only memory electrostatic discharge enhanced small-device interface...