EMC PowerEdge Servers Troubleshooting Guide
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Dell EMC PowerEdge Servers Troubleshooting Guide August 2020 Rev. A14
Dell EMC PowerEdge Servers Troubleshooting Guide August 2020 Rev. A14
EMC PowerEdge Servers Troubleshooting Guide
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WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2017 - 2020 Dell Inc. All rights reserved. Other trademarks may be trademarks of Dell Inc. or its subsidiaries. Dell, EMC, and other trademarks are trademarks of their respective owners. CAUTION: A CAUTION indicates either potential damage to avoid the problem. or its subsidiaries. Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you how to hardware or loss of data and tells you make better use of your product.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2017 - 2020 Dell Inc. All rights reserved. Other trademarks may be trademarks of Dell Inc. or its subsidiaries. Dell, EMC, and other trademarks are trademarks of their respective owners. CAUTION: A CAUTION indicates either potential damage to avoid the problem. or its subsidiaries. Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you how to hardware or loss of data and tells you make better use of your product.
EMC PowerEdge Servers Troubleshooting Guide
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Laptop connection 40 Troubleshooting a serial Input Output device...40 Troubleshooting a NIC...41 NIC teaming on a PowerEdge Server...41 Troubleshooting a wet system...41 Troubleshooting a damaged system...42 Troubleshooting the system battery...43 Troubleshooting cooling problems...43 Troubleshooting cooling fans...44 Troubleshooting an ...
Laptop connection 40 Troubleshooting a serial Input Output device...40 Troubleshooting a NIC...41 NIC teaming on a PowerEdge Server...41 Troubleshooting a wet system...41 Troubleshooting a damaged system...42 Troubleshooting the system battery...43 Troubleshooting cooling problems...43 Troubleshooting cooling fans...44 Troubleshooting an ...
EMC PowerEdge Servers Troubleshooting Guide
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... RAID configuration by using Unified Server Configurator 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity expansion 73 Replacing... Operations...76 Viewing Patrol Read report...78 Check Consistency report...79 Virtual disk troubleshooting ...79 Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers 82 Slicing...84 4 Contents
... RAID configuration by using Unified Server Configurator 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity expansion 73 Replacing... Operations...76 Viewing Patrol Read report...78 Check Consistency report...79 Virtual disk troubleshooting ...79 Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers 82 Slicing...84 4 Contents
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...94 Resetting storage-controller configuration...94 How to update BIOS on 13th generation PowerEdge servers 94 Why am I unable to update firmware...95 Which are the operating systems supported on Dell EMC PowerEdge servers 95 Unable to create a partition or locate the partition and unable...99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or...
...94 Resetting storage-controller configuration...94 How to update BIOS on 13th generation PowerEdge servers 94 Why am I unable to update firmware...95 Which are the operating systems supported on Dell EMC PowerEdge servers 95 Unable to create a partition or locate the partition and unable...99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or...
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Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys ... drives in Windows OS 112 Symptoms...113 Linux...113 FAQs...113 Symptoms...113 Installing operating system through various methods...113 Chapter 7: Getting help...115 Contacting Dell EMC...115 Download the drivers and firmware...115 Locating Service Tag of your system...116 6 Contents
Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys ... drives in Windows OS 112 Symptoms...113 Linux...113 FAQs...113 Symptoms...113 Installing operating system through various methods...113 Chapter 7: Getting help...115 Contacting Dell EMC...115 Download the drivers and firmware...115 Locating Service Tag of your system...116 6 Contents
EMC PowerEdge Servers Troubleshooting Guide
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... how to use the indicator codes to facilitate troubleshooting. • Lists Dell PowerEdge server error messages and their probable causes, and provides the actions recommended to identify and troubleshoot the Dell PowerEdge server issues. NOTE: This guide does not cover every possible issue that... might occur on Dell PowerEdge servers, however focuses on the Dell PowerEdge servers. • Key to the bezel lock The key is...
... how to use the indicator codes to facilitate troubleshooting. • Lists Dell PowerEdge server error messages and their probable causes, and provides the actions recommended to identify and troubleshoot the Dell PowerEdge server issues. NOTE: This guide does not cover every possible issue that... might occur on Dell PowerEdge servers, however focuses on the Dell PowerEdge servers. • Key to the bezel lock The key is...
EMC PowerEdge Servers Troubleshooting Guide
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...version of iDRAC available on your system For more information about systems management software offered by Dell, see the Dell OpenManage Server Administrator User's Guide. www.dell.com/poweredgemanuals For information about understanding Remote Access Controller Admin (RACADM) subcommands and supported ...Click the required product or product version. For information about iDRAC property database group and object descriptions, see the Dell OpenManage Essentials User's Guide. 1. For information about Redfish and its protocol, supported schema, and Redfish Eventing implemented...
...version of iDRAC available on your system For more information about systems management software offered by Dell, see the Dell OpenManage Server Administrator User's Guide. www.dell.com/poweredgemanuals For information about understanding Remote Access Controller Admin (RACADM) subcommands and supported ...Click the required product or product version. For information about iDRAC property database group and object descriptions, see the Dell OpenManage Essentials User's Guide. 1. For information about Redfish and its protocol, supported schema, and Redfish Eventing implemented...
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... service technician. Safety instructions NOTE: Whenever you need to lift the system, get others to assist you to a risk of the Dell PowerEdge RAID controllers (PERC), Software RAID controllers, or BOSS card and deploying the cards, see the Error Code Lookup. CAUTION: Operating the... Connections Enterprise Systems Management documents. Introduction 9 To avoid injury, do not attempt to servicing that are shipped with the Dell PowerEdge RAID controllers For information about the event and error messages messages generated by the system firmware and agents that you always...
... service technician. Safety instructions NOTE: Whenever you need to lift the system, get others to assist you to a risk of the Dell PowerEdge RAID controllers (PERC), Software RAID controllers, or BOSS card and deploying the cards, see the Error Code Lookup. CAUTION: Operating the... Connections Enterprise Systems Management documents. Introduction 9 To avoid injury, do not attempt to servicing that are shipped with the Dell PowerEdge RAID controllers For information about the event and error messages messages generated by the system firmware and agents that you always...
EMC PowerEdge Servers Troubleshooting Guide
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Restart the system and run embedded diagnostics (ePSA). Temperature indicator The indicator turns solid amber if the system experiences a thermal error (for example, voltage out of range or fan failure). Topics: • Status LED indicators • System health and system ID indicator codes • iDRAC Quick Sync 2 indicator codes • iDRAC Direct LED indicator codes • NIC indicator codes • Power supply unit indicator codes • Non-redundant power supply unit indicator codes • Hard drive indicator codes • uSATA SSD indicator codes • ...
Restart the system and run embedded diagnostics (ePSA). Temperature indicator The indicator turns solid amber if the system experiences a thermal error (for example, voltage out of range or fan failure). Topics: • Status LED indicators • System health and system ID indicator codes • iDRAC Quick Sync 2 indicator codes • iDRAC Direct LED indicator codes • NIC indicator codes • Power supply unit indicator codes • Non-redundant power supply unit indicator codes • Hard drive indicator codes • uSATA SSD indicator codes • ...
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... the system is turned on the iDRAC Quick Sync 2 feature. For information about the supported PCIe cards, see the Error Code Lookup page at qrl.dell.com iDRAC Quick Sync 2 indicator codes NOTE: iDRAC Quick Sync 2 module (optional) is ready to system ID mode. Figure 2. Press the iDRAC Quick Sync 2 button...
... the system is turned on the iDRAC Quick Sync 2 feature. For information about the supported PCIe cards, see the Error Code Lookup page at qrl.dell.com iDRAC Quick Sync 2 indicator codes NOTE: iDRAC Quick Sync 2 module (optional) is ready to system ID mode. Figure 2. Press the iDRAC Quick Sync 2 button...
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... LED indicator Table 6. For more information, see the Getting help section. If the problem persists, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanualsor Dell OpenManage Server Administrator User's Guide at www.dell.com/openmanagemanuals Restart the system. If the problem persists, see the Getting help section. iDRAC Direct LED...
... LED indicator Table 6. For more information, see the Getting help section. If the problem persists, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanualsor Dell OpenManage Server Administrator User's Guide at www.dell.com/openmanagemanuals Restart the system. If the problem persists, see the Getting help section. iDRAC Direct LED...
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... the PSU when updating firmware. CAUTION: If two PSUs are installed, both 240 V and 120 V input voltages with respect to a valid network at a rate of PowerEdge servers is being sent or received. To change from previous generations of 4 Hz and turns off When hot-plugging a PSU, the PSU handle blinks green...
... the PSU when updating firmware. CAUTION: If two PSUs are installed, both 240 V and 120 V input voltages with respect to a valid network at a rate of PowerEdge servers is being sent or received. To change from previous generations of 4 Hz and turns off When hot-plugging a PSU, the PSU handle blinks green...
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DC PSU status indicator 1. To change from a High Output configuration to make a matched pair can result in an error condition and unexpected system shutdown. Table 7. AC PSU status indicator (continued) Power indicator codes Condition CAUTION: If two PSUs are used , they must be of the same type and have the same maximum output power. DC PSU status indicator Table 8. This indicates that there is not supported and triggers a mismatch. CAUTION: Combining AC and DC PSUs is a PSU mismatch with respect to efficiency, feature set, health status, or supported voltage. ...
DC PSU status indicator 1. To change from a High Output configuration to make a matched pair can result in an error condition and unexpected system shutdown. Table 7. AC PSU status indicator (continued) Power indicator codes Condition CAUTION: If two PSUs are used , they must be of the same type and have the same maximum output power. DC PSU status indicator Table 8. This indicates that there is not supported and triggers a mismatch. CAUTION: Combining AC and DC PSUs is a PSU mismatch with respect to efficiency, feature set, health status, or supported voltage. ...
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Non-redundant AC PSU status indicator Power Indicator Pattern Condition Not lit Power is not connected or PSU is operational. Green A valid power source is connected to the PSU and the PSU is faulty. Hard drive status LED indicator 3. Self-diagnostic button 2. The activity LED indicator indicates whether the hard drive is in use or not. Hard drive indicators 1. Non-redundant AC PSU status indicator and self-diagnostic button 1. AC PSU status indicator Table 9. Hard drive activity indicator 2. Hard drive indicator codes Each hard drive carrier has an activity LED ...
Non-redundant AC PSU status indicator Power Indicator Pattern Condition Not lit Power is not connected or PSU is operational. Green A valid power source is connected to the PSU and the PSU is faulty. Hard drive status LED indicator 3. Self-diagnostic button 2. The activity LED indicator indicates whether the hard drive is in use or not. Hard drive indicators 1. Non-redundant AC PSU status indicator and self-diagnostic button 1. AC PSU status indicator Table 9. Hard drive activity indicator 2. Hard drive indicator codes Each hard drive carrier has an activity LED ...
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Rebuild stopped. uSATA SSD activity indicator 2. Drive ready for insertion or removal. NOTE: The drive status indicator remains off after six seconds Condition Identifying drive or preparing for three seconds, and turns off until all hard drives are initialized after the system is in the Advanced Host Controller Interface (AHCI) mode, the status indicator (on the right side) does not function and remains off after six seconds Predicted drive failure. Flashes green, amber, and turns off Flashes amber four times per second Steady green Flashes green for three seconds, ...
Rebuild stopped. uSATA SSD activity indicator 2. Drive ready for insertion or removal. NOTE: The drive status indicator remains off after six seconds Condition Identifying drive or preparing for three seconds, and turns off until all hard drives are initialized after the system is in the Advanced Host Controller Interface (AHCI) mode, the status indicator (on the right side) does not function and remains off after six seconds Predicted drive failure. Flashes green, amber, and turns off Flashes amber four times per second Steady green Flashes green for three seconds, ...
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NOTE: When the Redundancy option is set to another. • Single card operation - The following features: • Dual card operation - IDSDM indicator codes Convention IDSDM indicator code A Green B Flashing green C Flashing amber D Amber E Not lit Description Indicates that the card is offline, has failed, or is supported, but without redundancy. Indicates that the card is replicated from one SD card to Mirror Mode in both the slots and provides redundancy. You can configure the IDSDM for storage or as the OS boot partition. single card operation is write-...
NOTE: When the Redundancy option is set to another. • Single card operation - The following features: • Dual card operation - IDSDM indicator codes Convention IDSDM indicator code A Green B Flashing green C Flashing amber D Amber E Not lit Description Indicates that the card is offline, has failed, or is supported, but without redundancy. Indicates that the card is replicated from one SD card to Mirror Mode in both the slots and provides redundancy. You can configure the IDSDM for storage or as the OS boot partition. single card operation is write-...
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...the Utility Mode (diags) option. 3. Note down arrow keys to identify the cause for your Dell EMC server, storage, and networking devices. A Dell EMC Technical Support agent contacts you about the support case and helps you can receive the following...SupportAssist, go to enter Boot Manager. Topics: • Receiving automated support with Dell EMC Technical Support. • Automated diagnostic collection - Alternatively, press to Dell EMC. The diagnostics test your Dell EMC devices and automatically detects hardware issues, both proactively and predictively. • Automated...
...the Utility Mode (diags) option. 3. Note down arrow keys to identify the cause for your Dell EMC server, storage, and networking devices. A Dell EMC Technical Support agent contacts you about the support case and helps you can receive the following...SupportAssist, go to enter Boot Manager. Topics: • Receiving automated support with Dell EMC Technical Support. • Automated diagnostic collection - Alternatively, press to Dell EMC. The diagnostics test your Dell EMC devices and automatically detects hardware issues, both proactively and predictively. • Automated...
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...initialization failure ePSA Memory - An error occurred during the tests that may involve the system board. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0121 Memory - memory errors were detected and repaired An error occurred during the tests that ... - exception occurred ePSA 2000-0111 Description An error occurred during the Limit (d)C. Repeat the PSA diagnostics. 3. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0114 CPU - Repeat the PSA diagnostics. Actual (d)C tests that may involve the system board. 1....
...initialization failure ePSA Memory - An error occurred during the tests that may involve the system board. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0121 Memory - memory errors were detected and repaired An error occurred during the tests that ... - exception occurred ePSA 2000-0111 Description An error occurred during the Limit (d)C. Repeat the PSA diagnostics. 3. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0114 CPU - Repeat the PSA diagnostics. Actual (d)C tests that may involve the system board. 1....
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...the system and reseat the system battery. 2. Update to the system board for various reasons or logging log. If failure continues, contact Dell Technical Support. Repeat the PSA diagnostics. PSA 1000-0143 ePSA 2000-0143 Hard Drive - PSA/ePSA error codes (continued) Error number ... ePSA 2000-0126 PSA NA ePSA 2000-0131 Event Log Battery - If failure continues, contact Dell Technical Support. Repeat the PSA diagnostics. 4. PSA 1000-0144 Hard Drive - If failure continues, contact Dell Technical Support. If a Portable, reseat the hard drive, if a Desktop, reseat both ends...
...the system and reseat the system battery. 2. Update to the system board for various reasons or logging log. If failure continues, contact Dell Technical Support. Repeat the PSA diagnostics. PSA 1000-0143 ePSA 2000-0143 Hard Drive - PSA/ePSA error codes (continued) Error number ... ePSA 2000-0126 PSA NA ePSA 2000-0131 Event Log Battery - If failure continues, contact Dell Technical Support. Repeat the PSA diagnostics. 4. PSA 1000-0144 Hard Drive - If failure continues, contact Dell Technical Support. If a Portable, reseat the hard drive, if a Desktop, reseat both ends...