EMC PowerEdge Servers Troubleshooting Guide
Page 1
Dell EMC PowerEdge Servers Troubleshooting Guide August 2020 Rev. A14
Dell EMC PowerEdge Servers Troubleshooting Guide August 2020 Rev. A14
EMC PowerEdge Servers Troubleshooting Guide
Page 3
... video subsystem...39 Troubleshooting a USB device...39 Troubleshooting iDRAC Direct - Laptop connection 40 Troubleshooting a serial Input Output device...40 Troubleshooting a NIC...41 NIC teaming on a PowerEdge Server...41 Troubleshooting a wet system...41 Troubleshooting a damaged system...42 Troubleshooting the system battery...43 Troubleshooting cooling problems...43 Troubleshooting cooling fans...44 Troubleshooting an internal...
... video subsystem...39 Troubleshooting a USB device...39 Troubleshooting iDRAC Direct - Laptop connection 40 Troubleshooting a serial Input Output device...40 Troubleshooting a NIC...41 NIC teaming on a PowerEdge Server...41 Troubleshooting a wet system...41 Troubleshooting a damaged system...42 Troubleshooting the system battery...43 Troubleshooting cooling problems...43 Troubleshooting cooling fans...44 Troubleshooting an internal...
EMC PowerEdge Servers Troubleshooting Guide
Page 4
... 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity expansion 73 Replacing physical disks in ... Operations...76 Viewing Patrol Read report...78 Check Consistency report...79 Virtual disk troubleshooting ...79 Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers 82 Slicing...84 4 Contents
... 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity expansion 73 Replacing physical disks in ... Operations...76 Viewing Patrol Read report...78 Check Consistency report...79 Virtual disk troubleshooting ...79 Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers 82 Slicing...84 4 Contents
EMC PowerEdge Servers Troubleshooting Guide
Page 5
...94 Resetting storage-controller configuration...94 How to update BIOS on 13th generation PowerEdge servers 94 Why am I unable to update firmware...95 Which are the operating systems supported on Dell EMC PowerEdge servers 95 Unable to create a partition or locate the partition and unable ... Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or...
...94 Resetting storage-controller configuration...94 How to update BIOS on 13th generation PowerEdge servers 94 Why am I unable to update firmware...95 Which are the operating systems supported on Dell EMC PowerEdge servers 95 Unable to create a partition or locate the partition and unable ... Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or...
EMC PowerEdge Servers Troubleshooting Guide
Page 6
Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys with watchdog Error violation 109 Host bus adapter mini is ...backplane in Windows 109 Converting evaluation OS version to retail OS version 109 Partitions on disk selected for installation of Hyper-V server 2012 110 Install Microsoft Hyper-V Server 2012 R2 with the Internal Dual SD module 110 VMware...111 FAQs...111 Rebooting an ESXi host...111 Unable to allocate ...
Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys with watchdog Error violation 109 Host bus adapter mini is ...backplane in Windows 109 Converting evaluation OS version to retail OS version 109 Partitions on disk selected for installation of Hyper-V server 2012 110 Install Microsoft Hyper-V Server 2012 R2 with the Internal Dual SD module 110 VMware...111 FAQs...111 Rebooting an ESXi host...111 Unable to allocate ...
EMC PowerEdge Servers Troubleshooting Guide
Page 7
... documentation resources table: • From the Dell EMC support site: Introduction 7 In particular, this guide: • Provides troubleshooting procedures for managing the Dell PowerEdge servers, however might occur on Dell PowerEdge servers, however focuses on the Dell PowerEdge servers. • Key to correct them. Documentation...users of diagnostic indicators and describes how to use the indicator codes to facilitate troubleshooting. • Lists Dell PowerEdge server error messages and their probable causes, and provides the actions recommended to the bezel lock The key is...
... documentation resources table: • From the Dell EMC support site: Introduction 7 In particular, this guide: • Provides troubleshooting procedures for managing the Dell PowerEdge servers, however might occur on Dell PowerEdge servers, however focuses on the Dell PowerEdge servers. • Key to correct them. Documentation...users of diagnostic indicators and describes how to use the indicator codes to facilitate troubleshooting. • Lists Dell PowerEdge server error messages and their probable causes, and provides the actions recommended to the bezel lock The key is...
EMC PowerEdge Servers Troubleshooting Guide
Page 8
... table. 2. Click the documentation link that is provided in the Location column in iDRAC, see the Dell EMC SupportAssist Enterprise User's Guide. www.dell.com/openmanagemanuals > OpenManage Server Administrator For information about installing the operating www.dell.com/operatingsystemmanuals system, see the Getting Started Guide document that is shipped with your system remotely, see...
... table. 2. Click the documentation link that is provided in the Location column in iDRAC, see the Dell EMC SupportAssist Enterprise User's Guide. www.dell.com/openmanagemanuals > OpenManage Server Administrator For information about installing the operating www.dell.com/operatingsystemmanuals system, see the Getting Started Guide document that is shipped with your system remotely, see...
EMC PowerEdge Servers Troubleshooting Guide
Page 9
... the system, get others to lift the system by the system firmware and agents that are shipped with the Dell PowerEdge RAID controllers For information about identifying and www.dell.com/poweredgemanuals troubleshooting the PowerEdge server issues, see the OpenManage Connections Enterprise Systems Management documents. WARNING: Opening or removing the system cover while the system...
... the system, get others to lift the system by the system firmware and agents that are shipped with the Dell PowerEdge RAID controllers For information about identifying and www.dell.com/poweredgemanuals troubleshooting the PowerEdge server issues, see the OpenManage Connections Enterprise Systems Management documents. WARNING: Opening or removing the system cover while the system...
EMC PowerEdge Servers Troubleshooting Guide
Page 12
... iDRAC Quick Sync 2 feature is connected. Corrective action If the indicator continues to blink indefinitely, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanualsor Dell OpenManage Server Administrator User's Guide at www.dell.com/openmanagemanuals Restart the system. Figure 3. NIC indicator codes Each NIC on for two seconds Indicates that provide...
... iDRAC Quick Sync 2 feature is connected. Corrective action If the indicator continues to blink indefinitely, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanualsor Dell OpenManage Server Administrator User's Guide at www.dell.com/openmanagemanuals Restart the system. Figure 3. NIC indicator codes Each NIC on for two seconds Indicates that provide...
EMC PowerEdge Servers Troubleshooting Guide
Page 13
... from a high output configuration to a valid network at its maximum port speed and data is being sent or received. To change from previous generations of PowerEdge servers is present or a power fault has occurred.
... from a high output configuration to a valid network at its maximum port speed and data is being sent or received. To change from previous generations of PowerEdge servers is present or a power fault has occurred.
EMC PowerEdge Servers Troubleshooting Guide
Page 18
When an issue is detected, SupportAssist automatically opens a support case with SupportAssist Dell EMC SupportAssist is an optional Dell EMC Services offering that automates technical support for your Dell EMC server, storage, and networking devices. SupportAssist automatically collects system state information from your system does...error code. NOTE: For systems that monitor system components, see the Error Code Lookup page at qrl.dell.com 18 Running diagnostics A Dell EMC Technical Support agent contacts you about the support case and helps you can receive the following table ...
When an issue is detected, SupportAssist automatically opens a support case with SupportAssist Dell EMC SupportAssist is an optional Dell EMC Services offering that automates technical support for your Dell EMC server, storage, and networking devices. SupportAssist automatically collects system state information from your system does...error code. NOTE: For systems that monitor system components, see the Error Code Lookup page at qrl.dell.com 18 Running diagnostics A Dell EMC Technical Support agent contacts you about the support case and helps you can receive the following table ...
EMC PowerEdge Servers Troubleshooting Guide
Page 25
...errors. Update to the latest BIOS version. 2. Repeat the PSA diagnostics. 3. Update to the latest BIOS version. 2. Test USB devices in servers only. 1. Update to BIOS events in a different port. This relates to the latest BIOS version. 2. Power the system off, reseat ..., try 2. Update to resolve the problem. Repeat the PSA diagnostics 3. PSA NA ePSA 2000-0261 System board - If failure continues, contact Dell Technical Support Running diagnostics 25 Try a known good USB device. 1. Repeat the PSA diagnostics. 3. Repeat the PSA diagnostics. Try a known ...
...errors. Update to the latest BIOS version. 2. Repeat the PSA diagnostics. 3. Update to the latest BIOS version. 2. Test USB devices in servers only. 1. Update to BIOS events in a different port. This relates to the latest BIOS version. 2. Power the system off, reseat ..., try 2. Update to resolve the problem. Repeat the PSA diagnostics 3. PSA NA ePSA 2000-0261 System board - If failure continues, contact Dell Technical Support Running diagnostics 25 Try a known good USB device. 1. Repeat the PSA diagnostics. 3. Repeat the PSA diagnostics. Try a known ...
EMC PowerEdge Servers Troubleshooting Guide
Page 36
...**http://msdl.microsoft.com/download/symbols where, is saved. 7. Navigate to restart the system after a blue screen of failures is not selected. Verify that the server can function if the error is not critical. Steps 1. Select Automatically restart to the folder where the mini dump file is the path where you... window 5. b. When a BSOD occurs, collect the minidump files by navigating to download the symbol files. 4. Select the mini dump file and click OK. 8. NOTE: For servers, it is recommended that a record of death (BSOD) occurs. Debugging starts. 9.
...**http://msdl.microsoft.com/download/symbols where, is saved. 7. Navigate to restart the system after a blue screen of failures is not selected. Verify that the server can function if the error is not critical. Steps 1. Select Automatically restart to the folder where the mini dump file is the path where you... window 5. b. When a BSOD occurs, collect the minidump files by navigating to download the symbol files. 4. Select the mini dump file and click OK. 8. NOTE: For servers, it is recommended that a record of death (BSOD) occurs. Debugging starts. 9.
EMC PowerEdge Servers Troubleshooting Guide
Page 38
... issue • Input/Output errors while reseating SAS IOM storage sled on hardware configurations Troubleshooting system startup failure If you boot the system to the server's power supply units. 3. Connect the power cables to the same boot mode in which you troubleshoot hardware issues in your system. Reseat all power ...on the system 38 Troubleshooting hardware issues 4 Troubleshooting hardware issues This section helps you installed the operating system. NOTE: If the issue still persists, contact Dell Technical Support for assistance. No bootable device found issue.
... issue • Input/Output errors while reseating SAS IOM storage sled on hardware configurations Troubleshooting system startup failure If you boot the system to the server's power supply units. 3. Connect the power cables to the same boot mode in which you troubleshoot hardware issues in your system. Reseat all power ...on the system 38 Troubleshooting hardware issues 4 Troubleshooting hardware issues This section helps you installed the operating system. NOTE: If the issue still persists, contact Dell Technical Support for assistance. No bootable device found issue.
EMC PowerEdge Servers Troubleshooting Guide
Page 39
... 3. If the problem is set to the Troubleshooting Hard drive issues section. 11. Restart the system. Save the setting, and reboot the server. 13. For any other similar external device with this option is not selected, local video is selected in controller BIOS, if not detected ...attached to troubleshoot a USB keyboard or mouse. 9. Verify that the system port is not related to the monitor. If the issue persists, contact Dell Technical Support for SATA drives. 12. Steps 1. Check the video interface cabling from the system. 7. Results If the tests run successfully, the ...
... 3. If the problem is set to the Troubleshooting Hard drive issues section. 11. Restart the system. Save the setting, and reboot the server. 13. For any other similar external device with this option is not selected, local video is selected in controller BIOS, if not detected ...attached to troubleshoot a USB keyboard or mouse. 9. Verify that the system port is not related to the monitor. If the issue persists, contact Dell Technical Support for SATA drives. 12. Steps 1. Check the video interface cabling from the system. 7. Results If the tests run successfully, the ...
EMC PowerEdge Servers Troubleshooting Guide
Page 40
... For more information about USB storage device and system configuration, see the Getting help section. Next steps If all troubleshooting fails, see Integrated Dell Remote Access Controller User's Guide at a time. 12. Steps 1. If a USB device causes the same problem, turn off the device...USB storage device, see the Getting help section. Ensure that USB Management Port Mode is either Enabled or Enabled only when the server has default credential settings. 6. If the laptop is running Windows operating system, ensure that USB Management Port Mode is installed. 4....
... For more information about USB storage device and system configuration, see the Getting help section. Next steps If all troubleshooting fails, see Integrated Dell Remote Access Controller User's Guide at a time. 12. Steps 1. If a USB device causes the same problem, turn off the device...USB storage device, see the Getting help section. Ensure that USB Management Port Mode is either Enabled or Enabled only when the server has default credential settings. 6. If the laptop is running Windows operating system, ensure that USB Management Port Mode is installed. 4....
EMC PowerEdge Servers Troubleshooting Guide
Page 41
... 1. For more network adapters to the same data transmission speed and duplex. Ensure that are set to the NIC controller. 3. Turn on a PowerEdge Server Network Interface Card (NIC) teaming is a method of the proper type and do not exceed the maximum length. Troubleshooting a NIC Prerequisites NOTE: Network...replace the interface cable with a known working cable, and turn on the network are of logically connecting two or more information, see www.dell.com/support/ article/us/en/04/sln129960/nic-teaming-on the switch or hub. 4. Next steps If the problem persists, see the...
... 1. For more network adapters to the same data transmission speed and duplex. Ensure that are set to the NIC controller. 3. Turn on a PowerEdge Server Network Interface Card (NIC) teaming is a method of the proper type and do not exceed the maximum length. Troubleshooting a NIC Prerequisites NOTE: Network...replace the interface cable with a known working cable, and turn on the network are of logically connecting two or more information, see www.dell.com/support/ article/us/en/04/sln129960/nic-teaming-on the switch or hub. 4. Next steps If the problem persists, see the...
EMC PowerEdge Servers Troubleshooting Guide
Page 47
...3. Remove all expansion cards installed in its connector. 6. See the Using system diagnostics section. b. OMSA flagging PERC driver Issue: OpenManage Server Administrator (OMSA) flagging the PERC driver. After you view the foreign configuration, you download and install the latest BIOS, drivers, and ...the Foreign Config screen to the electrical outlet, and turn on the system and attached peripherals. 13. c. Solution: Dell EMC recommends that is not authorized by Dell is not hot-pluggable. 1. NOTE: Mini-PERC socket is not covered by a certified service technician. If the...
...3. Remove all expansion cards installed in its connector. 6. See the Using system diagnostics section. b. OMSA flagging PERC driver Issue: OpenManage Server Administrator (OMSA) flagging the PERC driver. After you view the foreign configuration, you download and install the latest BIOS, drivers, and ...the Foreign Config screen to the electrical outlet, and turn on the system and attached peripherals. 13. c. Solution: Dell EMC recommends that is not authorized by Dell is not hot-pluggable. 1. NOTE: Mini-PERC socket is not covered by a certified service technician. If the...
EMC PowerEdge Servers Troubleshooting Guide
Page 50
For information about RAID configuration by using PERC, see RAID configuration using OpenManage Server Administrator, RAID configuration using Unified Server Configurator, or Configuring RAID by using PERC. For information about how to your hard drive. 4. The File ..._BIOS_LX[revision].BIN--version". 7. Download and install any necessary Embedded Systems Management firmware prior to your hard drive. 3. Download the BIOS update package at : Dell.com/support. 2. Copy the file to a USB device. 2. Navigate to 3 Gbps. Browse the location where you agree, click I agree. 3. ...
For information about RAID configuration by using PERC, see RAID configuration using OpenManage Server Administrator, RAID configuration using Unified Server Configurator, or Configuring RAID by using PERC. For information about how to your hard drive. 4. The File ..._BIOS_LX[revision].BIN--version". 7. Download and install any necessary Embedded Systems Management firmware prior to your hard drive. 3. Download the BIOS update package at : Dell.com/support. 2. Copy the file to a USB device. 2. Navigate to 3 Gbps. Browse the location where you agree, click I agree. 3. ...
EMC PowerEdge Servers Troubleshooting Guide
Page 53
...a failure in the system logs. To clear the static build-up in case of the Dell EMC systems management solutions. Otherwise, you might lose data that you discard the preserved cache.... If you choose to retain the cache, a message is working correctly The PowerEdge RAID Controller (PERC) family of missing physical disks, the controller preserves the dirty cache from ... ( ) to resolve the situation before you are not supported on these controllers help maximize server uptime. These controllers provide a powerful, easy-to-manage way to discard the preserved cache ...
...a failure in the system logs. To clear the static build-up in case of the Dell EMC systems management solutions. Otherwise, you might lose data that you discard the preserved cache.... If you choose to retain the cache, a message is working correctly The PowerEdge RAID Controller (PERC) family of missing physical disks, the controller preserves the dirty cache from ... ( ) to resolve the situation before you are not supported on these controllers help maximize server uptime. These controllers provide a powerful, easy-to-manage way to discard the preserved cache ...
