EMC PowerEdge Servers Troubleshooting Guide
Page 1
A14 Dell EMC PowerEdge Servers Troubleshooting Guide August 2020 Rev.
A14 Dell EMC PowerEdge Servers Troubleshooting Guide August 2020 Rev.
EMC PowerEdge Servers Troubleshooting Guide
Page 3
Laptop connection 40 Troubleshooting a serial Input Output device...40 Troubleshooting a NIC...41 NIC teaming on a PowerEdge Server...41 Troubleshooting a wet system...41 Troubleshooting a damaged system...42 Troubleshooting the system battery...43 Troubleshooting cooling problems...43 Troubleshooting cooling fans...44 Troubleshooting an internal ...
Laptop connection 40 Troubleshooting a serial Input Output device...40 Troubleshooting a NIC...41 NIC teaming on a PowerEdge Server...41 Troubleshooting a wet system...41 Troubleshooting a damaged system...42 Troubleshooting the system battery...43 Troubleshooting cooling problems...43 Troubleshooting cooling fans...44 Troubleshooting an internal ...
EMC PowerEdge Servers Troubleshooting Guide
Page 4
... 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity expansion 73 Replacing physical disks in ... Operations...76 Viewing Patrol Read report...78 Check Consistency report...79 Virtual disk troubleshooting ...79 Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers 82 Slicing...84 4 Contents
... 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity expansion 73 Replacing physical disks in ... Operations...76 Viewing Patrol Read report...78 Check Consistency report...79 Virtual disk troubleshooting ...79 Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers 82 Slicing...84 4 Contents
EMC PowerEdge Servers Troubleshooting Guide
Page 5
...94 Resetting storage-controller configuration...94 How to update BIOS on 13th generation PowerEdge servers 94 Why am I unable to update firmware...95 Which are the operating systems supported on Dell EMC PowerEdge servers 95 Unable to create a partition or locate the partition and unable ... Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or...
...94 Resetting storage-controller configuration...94 How to update BIOS on 13th generation PowerEdge servers 94 Why am I unable to update firmware...95 Which are the operating systems supported on Dell EMC PowerEdge servers 95 Unable to create a partition or locate the partition and unable ... Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or...
EMC PowerEdge Servers Troubleshooting Guide
Page 6
Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys with watchdog Error violation 109 Host bus adapter mini is ...backplane in Windows 109 Converting evaluation OS version to retail OS version 109 Partitions on disk selected for installation of Hyper-V server 2012 110 Install Microsoft Hyper-V Server 2012 R2 with the Internal Dual SD module 110 VMware...111 FAQs...111 Rebooting an ESXi host...111 Unable to allocate ...
Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys with watchdog Error violation 109 Host bus adapter mini is ...backplane in Windows 109 Converting evaluation OS version to retail OS version 109 Partitions on disk selected for installation of Hyper-V server 2012 110 Install Microsoft Hyper-V Server 2012 R2 with the Internal Dual SD module 110 VMware...111 FAQs...111 Rebooting an ESXi host...111 Unable to allocate ...
EMC PowerEdge Servers Troubleshooting Guide
Page 7
...Server Operating System, Server Hardware, and Server Management Software. • Provides an overview of Dell servers. To view the document that are frequently encountered or are responsible for managing the Dell PowerEdge servers, however might occur on Dell PowerEdge servers, however focuses on the Dell PowerEdge servers...indicator codes to facilitate troubleshooting. • Lists Dell PowerEdge server error messages and their probable causes, and provides the actions recommended to identify and troubleshoot the Dell PowerEdge server issues. Topics: • Audience • Recommended...
...Server Operating System, Server Hardware, and Server Management Software. • Provides an overview of Dell servers. To view the document that are frequently encountered or are responsible for managing the Dell PowerEdge servers, however might occur on Dell PowerEdge servers, however focuses on the Dell PowerEdge servers...indicator codes to facilitate troubleshooting. • Lists Dell PowerEdge server error messages and their probable causes, and provides the actions recommended to identify and troubleshoot the Dell PowerEdge server issues. Topics: • Audience • Recommended...
EMC PowerEdge Servers Troubleshooting Guide
Page 8
... search engines: ○ Type the name and version of the iDRAC documents. Configuring your rack solution. For information about updating drivers and firmware, see the Dell OpenManage Server Administrator User's Guide. 1. Additional documentation resources for iDRAC. For information about earlier versions of the document in this document. Click the required product or...
... search engines: ○ Type the name and version of the iDRAC documents. Configuring your rack solution. For information about updating drivers and firmware, see the Dell OpenManage Server Administrator User's Guide. 1. Additional documentation resources for iDRAC. For information about earlier versions of the document in this document. Click the required product or...
EMC PowerEdge Servers Troubleshooting Guide
Page 9
... system fans must be done by Dell is powered on components inside the system. Damage due to a risk of the Dell PowerEdge RAID controllers (PERC), Software RAID controllers, or BOSS card and deploying the cards, see the Server Troubleshooting Guide. CAUTION: Operating the ...system without the cover for your product. www.dell.com/storagecontrollermanuals Understanding event and error For...
... system fans must be done by Dell is powered on components inside the system. Damage due to a risk of the Dell PowerEdge RAID controllers (PERC), Software RAID controllers, or BOSS card and deploying the cards, see the Server Troubleshooting Guide. CAUTION: Operating the ...system without the cover for your product. www.dell.com/storagecontrollermanuals Understanding event and error For...
EMC PowerEdge Servers Troubleshooting Guide
Page 12
... Indicates that the port is connected and is configured to the network. If the problem persists, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanualsor Dell OpenManage Server Administrator User's Guide at www.dell.com/openmanagemanuals Restart the system. Activity LED indicator Table 6. Indicates that the iDRAC Quick Sync 2 feature is...
... Indicates that the port is connected and is configured to the network. If the problem persists, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanualsor Dell OpenManage Server Administrator User's Guide at www.dell.com/openmanagemanuals Restart the system. Activity LED indicator Table 6. Indicates that the iDRAC Quick Sync 2 feature is...
EMC PowerEdge Servers Troubleshooting Guide
Page 13
... a valid network at its maximum port speed and data is not being sent or received. The NIC is connected to a valid network at a rate of PowerEdge servers is not being sent or received. AC PSU status indicator 1. Blinking green and turns off the system. When two identical PSUs receive different input voltages...
... a valid network at its maximum port speed and data is not being sent or received. The NIC is connected to a valid network at a rate of PowerEdge servers is not being sent or received. AC PSU status indicator 1. Blinking green and turns off the system. When two identical PSUs receive different input voltages...
EMC PowerEdge Servers Troubleshooting Guide
Page 18
...uploads it securely to Dell EMC. SupportAssist automatically collects ...Receiving automated support with SupportAssist Dell EMC SupportAssist is detected, ...Lookup page at qrl.dell.com 18 Running ...the system is used by Dell EMC Technical Support to ... go to www.dell.com/supportassist. The diagnostics test your Dell EMC devices and automatically...Dell EMC Technical Support. • Automated diagnostic collection - When an issue is an optional Dell...Dell EMC Technical Support agent contacts you to launch the Utility Mode (diags) option. 3. The available benefits vary depending on the Dell...
...uploads it securely to Dell EMC. SupportAssist automatically collects ...Receiving automated support with SupportAssist Dell EMC SupportAssist is detected, ...Lookup page at qrl.dell.com 18 Running ...the system is used by Dell EMC Technical Support to ... go to www.dell.com/supportassist. The diagnostics test your Dell EMC devices and automatically...Dell EMC Technical Support. • Automated diagnostic collection - When an issue is an optional Dell...Dell EMC Technical Support agent contacts you to launch the Utility Mode (diags) option. 3. The available benefits vary depending on the Dell...
EMC PowerEdge Servers Troubleshooting Guide
Page 25
... Support PSA NA ePSA 2000-0313 Touchpad - If your touchpad is active. 4. If failure continues, contact Dell Technical Support Running diagnostics 25 Repeat the PSA diagnostics 3. Test USB devices in servers only. 1. the log contains failing records. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps ePSA...
... Support PSA NA ePSA 2000-0313 Touchpad - If your touchpad is active. 4. If failure continues, contact Dell Technical Support Running diagnostics 25 Repeat the PSA diagnostics 3. Test USB devices in servers only. 1. the log contains failing records. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps ePSA...
EMC PowerEdge Servers Troubleshooting Guide
Page 36
... navigating to get detailed debugging information. 10. Open WinDbg. 2. Select Automatically restart to download the symbol files. 4. c. DEFAULT_BUCKET_ID 36 Running diagnostics b. NOTE: For servers, it is recommended that you want to restart the system after a blue screen of failures is saved. 7. Verify that the... server can function if the error is the path where you select the Automatically restart option so that the Overwrite any existing file option...
... navigating to get detailed debugging information. 10. Open WinDbg. 2. Select Automatically restart to download the symbol files. 4. c. DEFAULT_BUCKET_ID 36 Running diagnostics b. NOTE: For servers, it is recommended that you want to restart the system after a blue screen of failures is saved. 7. Verify that the... server can function if the error is the path where you select the Automatically restart option so that the Overwrite any existing file option...
EMC PowerEdge Servers Troubleshooting Guide
Page 38
... SAS IOM storage sled on hardware configurations Troubleshooting system startup failure If you installed the operating system. Connect the power cables to the server's power supply units. 3. Reseat all the drives. 6. Reseat all the cables of hard drive backplane at both ends. 5. NOTE...: If the issue still persists, contact Dell Technical Support for assistance. Switch off the system. 2. For all power cables to the server's power supply units. 8. Disconnect all other startup issues, note the system messages that appear on...
... SAS IOM storage sled on hardware configurations Troubleshooting system startup failure If you installed the operating system. Connect the power cables to the server's power supply units. 3. Reseat all the drives. 6. Reseat all the cables of hard drive backplane at both ends. 5. NOTE...: If the issue still persists, contact Dell Technical Support for assistance. Switch off the system. 2. For all power cables to the server's power supply units. 8. Disconnect all other startup issues, note the system messages that appear on...
EMC PowerEdge Servers Troubleshooting Guide
Page 39
...the keyboard and/or mouse to troubleshoot a USB keyboard or mouse. Troubleshooting hardware issues 39 Save the setting, and reboot the server. 13. Troubleshooting external connections Before troubleshooting any external devices, ensure that we are detected in controller BIOS, if not detected refer...other USB devices attached to video hardware. NOTE: The VGA ports are enabled. 4. Restart the system. If the issue persists, contact Dell Technical Support for SATA drives. 12. Steps 1. Disconnect the keyboard and/or mouse cables from the system to the system. Results ...
...the keyboard and/or mouse to troubleshoot a USB keyboard or mouse. Troubleshooting hardware issues 39 Save the setting, and reboot the server. 13. Troubleshooting external connections Before troubleshooting any external devices, ensure that we are detected in controller BIOS, if not detected refer...other USB devices attached to video hardware. NOTE: The VGA ports are enabled. 4. Restart the system. If the issue persists, contact Dell Technical Support for SATA drives. 12. Steps 1. Disconnect the keyboard and/or mouse cables from the system to the system. Results ...
EMC PowerEdge Servers Troubleshooting Guide
Page 40
...option is not hot-pluggable. 40 Troubleshooting hardware issues Ensure that all troubleshooting fails, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals. On the iDRAC Settings Utility screen, ensure that USB Management Port Mode is configured ...as Automatic or iDRAC Direct Only. 5. Troubleshooting a serial Input Output device Prerequisites NOTE: The Serial port is either Enabled or Enabled only when the server ...
...option is not hot-pluggable. 40 Troubleshooting hardware issues Ensure that all troubleshooting fails, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals. On the iDRAC Settings Utility screen, ensure that USB Management Port Mode is configured ...as Automatic or iDRAC Direct Only. 5. Troubleshooting a serial Input Output device Prerequisites NOTE: The Serial port is either Enabled or Enabled only when the server ...
EMC PowerEdge Servers Troubleshooting Guide
Page 41
...length. NIC teaming on the switch or hub. 4. For more information, see the NIC documentation. 5. Check the appropriate indicator on -a-poweredge-server-whitepapers-setup-articles-and-common-issues. For more information, see the documentation for any peripheral devices that all the NICs and switches on... NIC controller. 3. For more information, see the Using system diagnostics section for each network device. 8. For more information, see www.dell.com/support/ article/us/en/04/sln129960/nic-teaming-on the NIC connector: • If the link indicator does not glow, the...
...length. NIC teaming on the switch or hub. 4. For more information, see the NIC documentation. 5. Check the appropriate indicator on -a-poweredge-server-whitepapers-setup-articles-and-common-issues. For more information, see the documentation for any peripheral devices that all the NICs and switches on... NIC controller. 3. For more information, see the Using system diagnostics section for each network device. 8. For more information, see www.dell.com/support/ article/us/en/04/sln129960/nic-teaming-on the NIC connector: • If the link indicator does not glow, the...
EMC PowerEdge Servers Troubleshooting Guide
Page 47
...and turn on your product. Reconnect the system to the RAID controller. Solution: Dell EMC recommends that are compliant with your system. OMSA flagging PERC driver Issue: OpenManage Server Administrator (OMSA) flagging the PERC driver. After you view the foreign configuration, ...peripherals, and disconnect the system from a configuration, the configuration on the VD Mgmt screen. Ensure that is not authorized by Dell is not hot-pluggable. 1. Install the system cover. 7. Troubleshooting hardware issues 47 See the Using system diagnostics section. Importing...
...and turn on your product. Reconnect the system to the RAID controller. Solution: Dell EMC recommends that are compliant with your system. OMSA flagging PERC driver Issue: OpenManage Server Administrator (OMSA) flagging the PERC driver. After you view the foreign configuration, ...peripherals, and disconnect the system from a configuration, the configuration on the VD Mgmt screen. Ensure that is not authorized by Dell is not hot-pluggable. 1. Install the system cover. 7. Troubleshooting hardware issues 47 See the Using system diagnostics section. Importing...
EMC PowerEdge Servers Troubleshooting Guide
Page 50
...Server Configurator, or Configuring RAID by using Lifecycle Controller. Run the executable .efi file under the UEFI shell. Navigate to configure a RAID array, see RAID configuration using a UEFI shell bootable media, such as a USB key. Launch the executable and follow the instructions provided by the flash utility. Method 2: Dell...and if you downloaded the file and double-click the file. 4. You can update the BIOS using PERC. Import the Dell public key. For information about how to the System Utilities menu and select BIOS Update File Explorer. 4. PERC battery ...
...Server Configurator, or Configuring RAID by using Lifecycle Controller. Run the executable .efi file under the UEFI shell. Navigate to configure a RAID array, see RAID configuration using a UEFI shell bootable media, such as a USB key. Launch the executable and follow the instructions provided by the flash utility. Method 2: Dell...and if you downloaded the file and double-click the file. 4. You can update the BIOS using PERC. Import the Dell public key. For information about how to the System Utilities menu and select BIOS Update File Explorer. 4. PERC battery ...
EMC PowerEdge Servers Troubleshooting Guide
Page 53
...Manage Preserved Cache. Confirm whether you might lose data that the battery is working correctly The PowerEdge RAID Controller (PERC) family of enterprise-class controllers is designed for virtual disk reconfiguration and ...from the virtual disk. On the VD Mgmt screen, click on these controllers help maximize server uptime. You can also be performed if preserved cache exists. If you choose to ...the process is cancelled and the Preserved Cache Retained dialog box is deleted because of the Dell EMC systems management solutions. About this task If a virtual disk goes offline or is ...
...Manage Preserved Cache. Confirm whether you might lose data that the battery is working correctly The PowerEdge RAID Controller (PERC) family of enterprise-class controllers is designed for virtual disk reconfiguration and ...from the virtual disk. On the VD Mgmt screen, click on these controllers help maximize server uptime. You can also be performed if preserved cache exists. If you choose to ...the process is cancelled and the Preserved Cache Retained dialog box is deleted because of the Dell EMC systems management solutions. About this task If a virtual disk goes offline or is ...