User's Guide
Page 5
... the touch screen...89 Troubleshooting 90 Before you troubleshoot...90 Using the Service Center to solve printer problems 90 If Troubleshooting does not solve your problem...90 Setup troubleshooting...90 Jams and misfeeds troubleshooting...95 Print troubleshooting...98 Copy and scan troubleshooting...99 E-mail troubleshooting...101 Memory card troubleshooting...102 Network troubleshooting...104...
... the touch screen...89 Troubleshooting 90 Before you troubleshoot...90 Using the Service Center to solve printer problems 90 If Troubleshooting does not solve your problem...90 Setup troubleshooting...90 Jams and misfeeds troubleshooting...95 Print troubleshooting...98 Copy and scan troubleshooting...99 E-mail troubleshooting...101 Memory card troubleshooting...102 Network troubleshooting...104...
User's Guide
Page 8
... been idle for printing in the Print Preview dialog or the printer display (depending on your printer 8 Minimizing your printer's environmental impact We are committed to protecting the environment and are the reason we do what we could do better, please let us do encounter any problems along the way,... one of your printer, read the User's Guide carefully, and make sure you for choosing this feature sets the printer to print multiple pages on one sheet. By selecting certain printer settings or tasks...
... been idle for printing in the Print Preview dialog or the printer display (depending on your printer 8 Minimizing your printer's environmental impact We are committed to protecting the environment and are the reason we do what we could do better, please let us do encounter any problems along the way,... one of your printer, read the User's Guide carefully, and make sure you for choosing this feature sets the printer to print multiple pages on one sheet. By selecting certain printer settings or tasks...
User's Guide
Page 9
...and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is available on your printer model • Creating and customizing printer solutions, depending on the installation software CD. About your prints. These features clean the printhead nozzles to improve the... away. • Recycle paper from discarded print jobs. • Use recycled paper. For updates, check our Web site at support.dell.com. Conserving ink • Use Quick Print or Draft Mode. These modes can be used to print more pages with the printer. Before replacing ...
...and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is available on your printer model • Creating and customizing printer solutions, depending on the installation software CD. About your prints. These features clean the printhead nozzles to improve the... away. • Recycle paper from discarded print jobs. • Use recycled paper. For updates, check our Web site at support.dell.com. Conserving ink • Use Quick Print or Draft Mode. These modes can be used to print more pages with the printer. Before replacing ...
User's Guide
Page 22
.... 2 Click All Programs or Programs, and then select the printer program folder from the list. Reinstalling the printer software When you send a print job, then try removing and reinstalling the printer. Using the printer software 22 Updating the printer software (Windows only) Checking for software updates 1...line support. 6 From the Web site, select your printer and download the driver. 7 Install additional or optional software. If you encountered problems while installing, or if your printer does not appear in the Printers folder or as a printer option when you set up the printer using...
.... 2 Click All Programs or Programs, and then select the printer program folder from the list. Reinstalling the printer software When you send a print job, then try removing and reinstalling the printer. Using the printer software 22 Updating the printer software (Windows only) Checking for software updates 1...line support. 6 From the Web site, select your printer and download the driver. 7 Install additional or optional software. If you encountered problems while installing, or if your printer does not appear in the Printers folder or as a printer option when you set up the printer using...
User's Guide
Page 82
...point and the printer, try one or more of radio frequencies can cause problems with other devices on the network. Such devices can cause printing issues that are materials that seem to cause communications problems. Place your network. If the signal is too far away from the ...access point, print a network setup page. This distance could be intermittent, however, and although the ...
...point and the printer, try one or more of radio frequencies can cause problems with other devices on the network. Such devices can cause printing issues that are materials that seem to cause communications problems. Place your network. If the signal is too far away from the ...access point, print a network setup page. This distance could be intermittent, however, and although the ...
User's Guide
Page 90
... error message dialog, click the For additional assistance, use the Service Center link. If Troubleshooting does not solve your problem Visit our Web site at support.dell.com to find the following: • Live online technical support • Contact numbers for telephone technical support Setup troubleshooting... • "Printhead errors" on page 91 • "Software did not install" on page 92 • "Print job does not print or is securely connected to the host computer, print server, or other network access point. • Check the printer for error messages, and resolve any errors. ...
... error message dialog, click the For additional assistance, use the Service Center link. If Troubleshooting does not solve your problem Visit our Web site at support.dell.com to find the following: • Live online technical support • Contact numbers for telephone technical support Setup troubleshooting... • "Printhead errors" on page 91 • "Software did not install" on page 92 • "Print job does not print or is securely connected to the host computer, print server, or other network access point. • Check the printer for error messages, and resolve any errors. ...
User's Guide
Page 91
...Do not touch the printhead nozzles. The printer resets and starts the initial printer setup. 3 Complete the initial printer setup. • "Printer is printing blank pages" on page 94 • "Printer is busy or does not respond" on page 94 • "Cannot delete documents from the... print queue" on page 95 • "Cannot print through USB" on page 95 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : REMOVE AND REINSERT THE PRINTHEAD 1 Open...
...Do not touch the printhead nozzles. The printer resets and starts the initial printer setup. 3 Complete the initial printer setup. • "Printer is printing blank pages" on page 94 • "Printer is busy or does not respond" on page 94 • "Cannot delete documents from the... print queue" on page 95 • "Cannot print through USB" on page 95 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : REMOVE AND REINSERT THE PRINTHEAD 1 Open...
User's Guide
Page 92
... into the back of the printer. Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. Before you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending...
... into the back of the printer. Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. Before you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending...
User's Guide
Page 93
You may have connected to have problems, then try one . 2 Firmly plug the square end of the USB cable into the back of the following: MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY 1 Turn the printer on the computer. Print job does not print or is missing pages If the "Before you ... end of the USB cable into the USB port of the printhead. 3 Close the printer. Note: If you troubleshoot" checklist does not solve the problem, then try another USB port on , and then open the printer. 2 Make sure the cartridges are inserted correctly. Troubleshooting 93 The USB port is...
You may have connected to have problems, then try one . 2 Firmly plug the square end of the USB cable into the back of the following: MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY 1 Turn the printer on the computer. Print job does not print or is missing pages If the "Before you ... end of the USB cable into the USB port of the printhead. 3 Close the printer. Note: If you troubleshoot" checklist does not solve the problem, then try another USB port on , and then open the printer. 2 Make sure the cartridges are inserted correctly. Troubleshooting 93 The USB port is...
User's Guide
Page 94
The USB port is printing blank pages Blank pages may have problems, then try installing the cartridges again. 2 Load plain paper. 3 From the home screen of the printer control panel, navigate to Deep Clean Printhead: > More Options > Deep Clean Printhead A cleaning page prints. 4 Navigate to fit, make sure the... printhead is in Power Saver mode. REMOVE AND REINSTALL THE PRINTER SOFTWARE Printer is marked with a USB symbol. An alignment page prints. If this problem persists, then check our Web site for updates for more of the following: MAKE SURE THE PRINTER IS NOT IN POWER SAVER ...
The USB port is printing blank pages Blank pages may have problems, then try installing the cartridges again. 2 Load plain paper. 3 From the home screen of the printer control panel, navigate to Deep Clean Printhead: > More Options > Deep Clean Printhead A cleaning page prints. 4 Navigate to fit, make sure the... printhead is in Power Saver mode. REMOVE AND REINSTALL THE PRINTER SOFTWARE Printer is marked with a USB symbol. An alignment page prints. If this problem persists, then check our Web site for updates for more of the following: MAKE SURE THE PRINTER IS NOT IN POWER SAVER ...
User's Guide
Page 95
...3 Press Enter, or click OK. If USB Host Controller and USB Root Hub are sensitive. If the cable is enabled. Note: If you have problems, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end...new one or more information, see the computer documentation. Cannot delete documents from the print queue If you continue to a defective port. RESTART THE COMPUTER AND TRY AGAIN Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try another USB port on the computer.
...3 Press Enter, or click OK. If USB Host Controller and USB Root Hub are sensitive. If the cable is enabled. Note: If you have problems, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end...new one or more information, see the computer documentation. Cannot delete documents from the print queue If you continue to a defective port. RESTART THE COMPUTER AND TRY AGAIN Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try another USB port on the computer.
User's Guide
Page 98
Troubleshooting 98 Streaks or lines on printed image If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK MINIMUM PRINT SETTINGS Unless you troubleshoot" checklist does not solve the problem, then try one or more of the following : ...CHECK THE INK LEVELS Replace low or empty ink cartridges. SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE MAKE SURE THE...
Troubleshooting 98 Streaks or lines on printed image If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK MINIMUM PRINT SETTINGS Unless you troubleshoot" checklist does not solve the problem, then try one or more of the following : ...CHECK THE INK LEVELS Replace low or empty ink cartridges. SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE MAKE SURE THE...
User's Guide
Page 99
...SOFTWARE MANUALLY SELECT A PAPER TYPE THAT MATCHES THE TYPE OF PAPER YOU ARE USING REMOVE AND REINSTALL THE PRINTER SOFTWARE Computer slows down when printing These are possible solutions. Try one or more RAM. ADD MEMORY Consider purchasing more of the following : IF YOU ARE USING A USB...computer" on page 101 • "Cannot scan to a computer over a network" on page 101 Troubleshooting 99 Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of the following : MAXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in use. ...
...SOFTWARE MANUALLY SELECT A PAPER TYPE THAT MATCHES THE TYPE OF PAPER YOU ARE USING REMOVE AND REINSTALL THE PRINTER SOFTWARE Computer slows down when printing These are possible solutions. Try one or more RAM. ADD MEMORY Consider purchasing more of the following : IF YOU ARE USING A USB...computer" on page 101 • "Cannot scan to a computer over a network" on page 101 Troubleshooting 99 Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of the following : MAXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in use. ...
User's Guide
Page 100
... quality If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CLEAN THE SCANNER GLASS ADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE REVIEW THE TIPS FOR COPYING, SCANNING, AND IMPROVING PRINT QUALITY USE A CLEARER VERSION OF THE ORIGINAL DOCUMENT OR IMAGE MAKE...
... quality If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CLEAN THE SCANNER GLASS ADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE REVIEW THE TIPS FOR COPYING, SCANNING, AND IMPROVING PRINT QUALITY USE A CLEARER VERSION OF THE ORIGINAL DOCUMENT OR IMAGE MAKE...
User's Guide
Page 102
... proxy server configuration should allow SMTP server connections. CHECK YOUR NETWORK CONNECTION Make sure the printer is connected to solve most memory card problems: • Make sure that the memory card you troubleshoot, use the following : REINSERT THE MEMORY CARD The memory card may have... • "Memory card troubleshooting checklist" on page 102 • "Nothing happens when a memory card is inserted" on page 102 • "Cannot print documents from a memory card or flash drive" on page 103 • "Photos do not transfer from a memory card across a wireless network" on ...
... proxy server configuration should allow SMTP server connections. CHECK YOUR NETWORK CONNECTION Make sure the printer is connected to solve most memory card problems: • Make sure that the memory card you troubleshoot, use the following : REINSERT THE MEMORY CARD The memory card may have... • "Memory card troubleshooting checklist" on page 102 • "Nothing happens when a memory card is inserted" on page 102 • "Cannot print documents from a memory card or flash drive" on page 103 • "Photos do not transfer from a memory card across a wireless network" on ...
User's Guide
Page 103
...symbol. Photos do not transfer from a memory card or flash drive If the "Memory card troubleshooting checklist" does not solve the problem, then try another USB port on the computer. Select the printer from the computer or the computer from the printer. Troubleshooting 103 ... to have connected to a defective port. Cannot print documents from a memory card across a wireless network If the "Memory card troubleshooting checklist" does not solve the problem, then try another USB port on the computer. You may have problems, then try one or more of the following ...
...symbol. Photos do not transfer from a memory card or flash drive If the "Memory card troubleshooting checklist" does not solve the problem, then try another USB port on the computer. Select the printer from the computer or the computer from the printer. Troubleshooting 103 ... to have connected to a defective port. Cannot print documents from a memory card across a wireless network If the "Memory card troubleshooting checklist" does not solve the problem, then try another USB port on the computer. You may have problems, then try one or more of the following ...
User's Guide
Page 106
... the computer, try to print, make sure you select Install a printer. • If you install the printer or try one or more of the previous solutions worked, call Customer Support. • If there is activity on Device Manager, there may be the problem. The computer must recognize ...Device Manager recognizes the USB connection. • If there is no activity on Device Manager but the printer will not print wirelessly, then a firewall could be a problem with your firewall for installation to skip the hardware setup wizard. screen to work. Re-enable the firewall when you ...
... the computer, try to print, make sure you select Install a printer. • If you install the printer or try one or more of the previous solutions worked, call Customer Support. • If there is activity on Device Manager, there may be the problem. The computer must recognize ...Device Manager recognizes the USB connection. • If there is no activity on Device Manager but the printer will not print wirelessly, then a firewall could be a problem with your firewall for installation to skip the hardware setup wizard. screen to work. Re-enable the firewall when you ...
User's Guide
Page 107
... the VPN and no other network at the same time, the system support person for the VPN must enable split tunneling. To verify, print a network setup page. End your local network when connected to most Virtual Private Networks (VPNs). Be aware that some organizations will not... ACCESS POINT OFF AND THEN BACK ON Turning the access point off and then back on again can try printing again. Cannot print over wireless network If you encountered problems while installing, or if your wireless network. Before you can sometimes refresh network connections and resolve connectivity issues....
... the VPN and no other network at the same time, the system support person for the VPN must enable split tunneling. To verify, print a network setup page. End your local network when connected to most Virtual Private Networks (VPNs). Be aware that some organizations will not... ACCESS POINT OFF AND THEN BACK ON Turning the access point off and then back on again can try printing again. Cannot print over wireless network If you encountered problems while installing, or if your wireless network. Before you can sometimes refresh network connections and resolve connectivity issues....
User's Guide
Page 108
... case-sensitive. MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ROUTER The range of these devices. CHECK THE WIRELESS SIGNAL QUALITY Print the network setup page and check the signal quality. CHECK YOUR WEP KEY OR WPA PASSPHRASE If your wireless network. Hexadecimal characters are ...Fi Protected Access (WPA) security, then the WPA passphrase should be : • From 8 to your wireless access point is causing the problem. If the signal quality is listed as microwave ovens or other appliances, cordless phones, baby monitors, and security system cameras. If you are...
... case-sensitive. MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ROUTER The range of these devices. CHECK THE WIRELESS SIGNAL QUALITY Print the network setup page and check the signal quality. CHECK YOUR WEP KEY OR WPA PASSPHRASE If your wireless network. Hexadecimal characters are ...Fi Protected Access (WPA) security, then the WPA passphrase should be : • From 8 to your wireless access point is causing the problem. If the signal quality is listed as microwave ovens or other appliances, cordless phones, baby monitors, and security system cameras. If you are...
User's Guide
Page 115
...If the printer and/or the laptop does not have an IP address, or if either has an address of wireless printing, try to the network, there may be a problem with your computer screen when you are any two numbers between 0 and 255): 1 Turn off the device that the ...separated by viewing the printer network setup page. Make sure that does not have both ). 2 Turn on . If you have a wireless print server installed. Wireless print server not installed You may see the "Communication not available" message on the computer screen. Troubleshooting 115 The Command Prompt window opens. 4 ...
...If the printer and/or the laptop does not have an IP address, or if either has an address of wireless printing, try to the network, there may be a problem with your computer screen when you are any two numbers between 0 and 255): 1 Turn off the device that the ...separated by viewing the printer network setup page. Make sure that does not have both ). 2 Turn on . If you have a wireless print server installed. Wireless print server not installed You may see the "Communication not available" message on the computer screen. Troubleshooting 115 The Command Prompt window opens. 4 ...