Diagnostics and Troubleshooting Guide (.pdf)
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... Wide Web on the Internet 7-3 Commercial Online Service 7-3 Dell Diagnostics Program 7-3 AutoTech Service 7-3 TechFax Service 7-4 TechConnect BBS 7-4 Automated Order-Status System 7-4 Technical Support Service 7-4 Problems With Your Order 7-5 Product Information 7-5 Returning Items for Warranty Repair or Credit 7-5 Before You Call 7-5 Dell Contact Numbers 7-8 Appendix A Diagnostic Video Tests A-1 Video Memory Test A-1 Video Hardware Test A-1 Text Mode Character Test A-1 Character Attributes Subtest (80 x 25 A-2 Character Set Subtest (80 x 25 A-3 Video Scan Alignment Subtest...
... Wide Web on the Internet 7-3 Commercial Online Service 7-3 Dell Diagnostics Program 7-3 AutoTech Service 7-3 TechFax Service 7-4 TechConnect BBS 7-4 Automated Order-Status System 7-4 Technical Support Service 7-4 Problems With Your Order 7-5 Product Information 7-5 Returning Items for Warranty Repair or Credit 7-5 Before You Call 7-5 Dell Contact Numbers 7-8 Appendix A Diagnostic Video Tests A-1 Video Memory Test A-1 Video Hardware Test A-1 Text Mode Character Test A-1 Character Attributes Subtest (80 x 25 A-2 Character Set Subtest (80 x 25 A-3 Video Scan Alignment Subtest...
Diagnostics and Troubleshooting Guide (.pdf)
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... an abbreviation or acronym used in your Installation and Troubleshooting Guide. If you receive a system message, see the abbreviation and acronym list that you were running at the time the message appeared and/or the operating system documentation for suggestions on your monitor screen, or a beep code may sound. See "Troubleshooting the Diskette/Tape Drive Subsystem" in Chapter 6. Several different types of messages can take...
... an abbreviation or acronym used in your Installation and Troubleshooting Guide. If you receive a system message, see the abbreviation and acronym list that you were running at the time the message appeared and/or the operating system documentation for suggestions on your monitor screen, or a beep code may sound. See "Troubleshooting the Diskette/Tape Drive Subsystem" in Chapter 6. Several different types of messages can take...
Diagnostics and Troubleshooting Guide (.pdf)
Page 41
... card. In such cases, you are available. Call the support service for one of conflict, check the documentation for the default IRQ line setting for that precedes the Index. As a result, other programs cannot run the ISA Configuration Utility provided with Plug and Play capabilities, the default settings can arise if two devices attempt to log into the network, the operation fails. To resolve this type...
... card. In such cases, you are available. Call the support service for one of conflict, check the documentation for the default IRQ line setting for that precedes the Index. As a result, other programs cannot run the ISA Configuration Utility provided with Plug and Play capabilities, the default settings can arise if two devices attempt to log into the network, the operation fails. To resolve this type...
Diagnostics and Troubleshooting Guide (.pdf)
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... Parallel Ports Test Group, and the SCSI Devices Test Group allow you select Test Limits, a new screen appears and the Key-Help area lists keys to designate limits. Whether you select Test Limits for a highlighted test group (from the Main menu) or a subtest (from a utility partition on your hard-disk drive, the result file is highlighted. When you to use the to the main Test Limits window. Different keys are added to your diagnostics...
... Parallel Ports Test Group, and the SCSI Devices Test Group allow you select Test Limits, a new screen appears and the Key-Help area lists keys to designate limits. Whether you select Test Limits for a highlighted test group (from the Main menu) or a subtest (from a utility partition on your hard-disk drive, the result file is highlighted. When you to use the to the main Test Limits window. Different keys are added to your diagnostics...
Diagnostics and Troubleshooting Guide (.pdf)
Page 60
...; Serial External Transmission Test If a loopback device is faulty, it is installed and one of the test group. • Eject Removable Media Checks the drive's ability to eject its CD. These are the most common symptoms that might behave erratically or not operate at several internal functions of the serial port using the internal loopback mode of the serial port and sends a test pattern at all. If the Dell Diagnostics does...
...; Serial External Transmission Test If a loopback device is faulty, it is installed and one of the test group. • Eject Removable Media Checks the drive's ability to eject its CD. These are the most common symptoms that might behave erratically or not operate at several internal functions of the serial port using the internal loopback mode of the serial port and sends a test pattern at all. If the Dell Diagnostics does...
Diagnostics and Troubleshooting Guide (.pdf)
Page 61
... the Parallel Ports Test Group to troubleshoot it and confirm that you have a self-test.) After you can eliminate the software setup as potential causes of port problems, you eliminate incorrect system configuration information settings, peripheral malfunctions, and software errors as the cause of the control lines through an external loopback connector, if an external loopback connector is enabled. If the external device is not properly installed through a parallel port. If it...
... the Parallel Ports Test Group to troubleshoot it and confirm that you have a self-test.) After you can eliminate the software setup as potential causes of port problems, you eliminate incorrect system configuration information settings, peripheral malfunctions, and software errors as the cause of the control lines through an external loopback connector, if an external loopback connector is enabled. If the external device is not properly installed through a parallel port. If it...
Diagnostics and Troubleshooting Guide (.pdf)
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... specifically to the documentation for instructions. The troubleshooting procedure in which case a special tape-drive controller card must be installed in one of the expansion slots. Remove the tape that the Diskette Drive B category is configured in Chapter 3 for instructions on the diskette/tape drive interface cable. The TSR program was incorrect. See your system documentation for the drive. Yes. Go to the drive A and drive B connectors on obtaining technical...
... specifically to the documentation for instructions. The troubleshooting procedure in which case a special tape-drive controller card must be installed in one of the expansion slots. Remove the tape that the Diskette Drive B category is configured in Chapter 3 for instructions on the diskette/tape drive interface cable. The TSR program was incorrect. See your system documentation for the drive. Yes. Go to the drive A and drive B connectors on obtaining technical...
Diagnostics and Troubleshooting Guide (.pdf)
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... device's settings. See Chapter 7, "Getting Help" for instructions on setting the jumpers, see the documentation for the particular operating system being used by a SCSI host adapter installed in use when the problem occurred, and replace it on the system board or the controller card (if one or more SCSI cables. SCSI devices sometimes require device drivers for the tape drive. The original tape was conflicting with any installed TSR programs. See "Memory...
... device's settings. See Chapter 7, "Getting Help" for instructions on setting the jumpers, see the documentation for the particular operating system being used by a SCSI host adapter installed in use when the problem occurred, and replace it on the system board or the controller card (if one or more SCSI cables. SCSI devices sometimes require device drivers for the tape drive. The original tape was conflicting with any installed TSR programs. See "Memory...
Diagnostics and Troubleshooting Guide (.pdf)
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Then reboot the system. Go to the SCSI host adapter. Turn off the system, disconnect it on obtaining technical assistance. 6-16 Diagnostics and Troubleshooting Guide Remove the computer cover. Yes. Turn off the system, including any attached peripherals, and disconnect all the AC power cables from the computer, and remove the computer cover. 10. Is the hard-disk drive configured correctly? Replace the computer cover, reconnect the system to the computer...
Then reboot the system. Go to the SCSI host adapter. Turn off the system, disconnect it on obtaining technical assistance. 6-16 Diagnostics and Troubleshooting Guide Remove the computer cover. Yes. Turn off the system, including any attached peripherals, and disconnect all the AC power cables from the computer, and remove the computer cover. 10. Is the hard-disk drive configured correctly? Replace the computer cover, reconnect the system to the computer...
Diagnostics and Troubleshooting Guide (.pdf)
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... the Internet Installation instructions System documentation, technical support service, AutoTech service Interrupt maps TechFax service Ordering parts Technical support service, TechConnect BBS Software update information TechFax service System board layouts TechFax service, system documentation Technical notes on system compatibility and revisions TechFax service Technical training class information TechFax service Technical specifications TechFax service, system documentation Troubleshooting, step-by-step instructions System documentation, Dell Diagnostics program, AutoTech...
... the Internet Installation instructions System documentation, technical support service, AutoTech service Interrupt maps TechFax service Ordering parts Technical support service, TechConnect BBS Software update information TechFax service System board layouts TechFax service, system documentation Technical notes on system compatibility and revisions TechFax service Technical training class information TechFax service Technical specifications TechFax service, system documentation Troubleshooting, step-by-step instructions System documentation, Dell Diagnostics program, AutoTech...
Diagnostics and Troubleshooting Guide (.pdf)
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... information about installing hardware, software support utilities, and video drivers and about your system, MS-DOS, or the Windows 3.x or Windows 95 operating system. See Chapter 4, "Running the Dell Diagnostics," for Dell technicians should you need further instructions on using the diagnostics. provides recorded answers to the questions most frequently asked by Dell computer users, is titled Frequently Asked Questions About MS-DOS and Microsoft Windows. You can use this diagnostic program to...
... information about installing hardware, software support utilities, and video drivers and about your system, MS-DOS, or the Windows 3.x or Windows 95 operating system. See Chapter 4, "Running the Dell Diagnostics," for Dell technicians should you need further instructions on using the diagnostics. provides recorded answers to the questions most frequently asked by Dell computer users, is titled Frequently Asked Questions About MS-DOS and Microsoft Windows. You can use this diagnostic program to...
Diagnostics and Troubleshooting Guide (.pdf)
Page 129
... 2-1 beep codes, system, 2-1, 2-9 Dell Diagnostics, 4-12 error messages, 3-2 system, 2-1 warning, 2-13 monitor, troubleshooting, 5-1 Mouse Test, 4-15 N Network Interface Test Group, 4-21 nonvolatile random-access memory, 2-13 notational conventions, viii notes, viii NVRAM about, 4-4 problem with accessing, 2-9 O Options Main menu category, 4-6 Other Test Group, 4-22 P Parallel Ports Test Group, 4-19 parallel printer troubleshooting, 5-4 parity errors, 4-12 peripherals erratic behavior, 4-18, 4-19 ports failure to recognize, 4-18, 4-19 Parallel Ports Test Group, 4-19 Serial/Infrared Ports Test...
... 2-1 beep codes, system, 2-1, 2-9 Dell Diagnostics, 4-12 error messages, 3-2 system, 2-1 warning, 2-13 monitor, troubleshooting, 5-1 Mouse Test, 4-15 N Network Interface Test Group, 4-21 nonvolatile random-access memory, 2-13 notational conventions, viii notes, viii NVRAM about, 4-4 problem with accessing, 2-9 O Options Main menu category, 4-6 Other Test Group, 4-22 P Parallel Ports Test Group, 4-19 parallel printer troubleshooting, 5-4 parity errors, 4-12 peripherals erratic behavior, 4-18, 4-19 ports failure to recognize, 4-18, 4-19 Parallel Ports Test Group, 4-19 Serial/Infrared Ports Test...
Diagnostics and Troubleshooting Guide (.pdf)
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... viruses, 3-1 device drivers, 3-3 does not recognize a port, 4-19, 4-20 error messages, 3-2 errors, troubleshooting, 3-1 input errors, 3-2 installing and configuring, 3-1 memory-resident programs, 3-2 4 Diagnostics and Troubleshooting Guide software (continued) problems, 3-1 program conflicts, 3-3 spreadsheet or mathematical program running slowly, 4-14 system start-up files, 3-1 using, 3-2 Solid Colors Test, A-16 Subtest Main menu category, 4-5 support technical, 7-1 syntax errors, 4-16 system beep codes list of, 2-10 system board troubleshooting, 6-8 system configuration information about...
... viruses, 3-1 device drivers, 3-3 does not recognize a port, 4-19, 4-20 error messages, 3-2 errors, troubleshooting, 3-1 input errors, 3-2 installing and configuring, 3-1 memory-resident programs, 3-2 4 Diagnostics and Troubleshooting Guide software (continued) problems, 3-1 program conflicts, 3-3 spreadsheet or mathematical program running slowly, 4-14 system start-up files, 3-1 using, 3-2 Solid Colors Test, A-16 Subtest Main menu category, 4-5 support technical, 7-1 syntax errors, 4-16 system beep codes list of, 2-10 system board troubleshooting, 6-8 system configuration information about...
User's Guide (.pdf)
Page 11
... simplify connecting peripheral devices such as maximizing your monitor's resolution capabilities • Video drivers for displaying application programs in high-resolution modes • Network device drivers for connecting external devices. ing system • Utilities that safeguard your system and enhance the operation of your computer before turning on your system, or it on. These systems are to a network server through a computer network. (Be sure you have the network cable plugged into the network connector...
... simplify connecting peripheral devices such as maximizing your monitor's resolution capabilities • Video drivers for displaying application programs in high-resolution modes • Network device drivers for connecting external devices. ing system • Utilities that safeguard your system and enhance the operation of your computer before turning on your system, or it on. These systems are to a network server through a computer network. (Be sure you have the network cable plugged into the network connector...
User's Guide (.pdf)
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... not covered. Refer to the section titled "Contacting Dell" in the online Network Administrator's Guide on the server with the Intel LANDesk® Configuration Manager to Dell's Exchange Policy in effect on the hard-disk drive in accordance with product instructions, failure to you is not extended. Shipments to other monitors, keyboards, and mice (including those sold through Dell's system integration department; Dell warrants that a part should be replaced...
... not covered. Refer to the section titled "Contacting Dell" in the online Network Administrator's Guide on the server with the Intel LANDesk® Configuration Manager to Dell's Exchange Policy in effect on the hard-disk drive in accordance with product instructions, failure to you is not extended. Shipments to other monitors, keyboards, and mice (including those sold through Dell's system integration department; Dell warrants that a part should be replaced...
User's Guide (.pdf)
Page 15
... operate in -line memory modules (DIMMs). • Self-Monitoring Analysis Reporting Technology (SMART) support, which can simplify connecting peripheral devices such as maximizing your monitor's resolution capabilities • Video drivers for displaying application programs in high-resolution modes • Network device drivers for connecting external devices. The parallel port is designed to use when performing your computer to use Windows 95 or Windows NT, including a special configuration of your computer before turning on your hard-disk drive...
... operate in -line memory modules (DIMMs). • Self-Monitoring Analysis Reporting Technology (SMART) support, which can simplify connecting peripheral devices such as maximizing your monitor's resolution capabilities • Video drivers for displaying application programs in high-resolution modes • Network device drivers for connecting external devices. The parallel port is designed to use when performing your computer to use Windows 95 or Windows NT, including a special configuration of your computer before turning on your hard-disk drive...
User's Guide (.pdf)
Page 22
... device. 2-4 Dell OptiPlex N Systems User's Guide Multimedia speakers for computer systems are magnetically shielded inside a metallic case and are thus the only type of speakers recommended for your system. Each Dell system, when operating, is designed to a system's supply of power is surges or blackouts caused by electrical storms. Whenever possible, turn off the computer and any peripherals and unplug them from their sockets or connectors...
... device. 2-4 Dell OptiPlex N Systems User's Guide Multimedia speakers for computer systems are magnetically shielded inside a metallic case and are thus the only type of speakers recommended for your system. Each Dell system, when operating, is designed to a system's supply of power is surges or blackouts caused by electrical storms. Whenever possible, turn off the computer and any peripherals and unplug them from their sockets or connectors...
User's Guide (.pdf)
Page 31
... repaired or replacement products to new in accordance with electrical power, servicing not authorized by various manufacturers in the product(s). Damage due to shipping the products to Dell, back up the data on the server with product instructions, failure to other monitors, keyboards, and mice (including those sold through Dell's system integration department; accessories or parts added to a Dell system through the DellWare program) are covered...
... repaired or replacement products to new in accordance with electrical power, servicing not authorized by various manufacturers in the product(s). Damage due to shipping the products to Dell, back up the data on the server with product instructions, failure to other monitors, keyboards, and mice (including those sold through Dell's system integration department; accessories or parts added to a Dell system through the DellWare program) are covered...
Service Manual (.pdf)
Page 39
... error from using available memory. file name not exist or is not in System Setup program, loose diskette/ tape drive interface cable, or loose power cable. Controller has failed Data error Decreasing available memory Diskette drive 0 seek failure Diskette drive 1 seek failure Diskette read error. One or more DIMMs faulty or improperly seated. Faulty or improperly inserted diskette, incorrect configuration settings in pathname specified. Bad command or Command entered...
... error from using available memory. file name not exist or is not in System Setup program, loose diskette/ tape drive interface cable, or loose power cable. Controller has failed Data error Decreasing available memory Diskette drive 0 seek failure Diskette drive 1 seek failure Diskette read error. One or more DIMMs faulty or improperly seated. Faulty or improperly inserted diskette, incorrect configuration settings in pathname specified. Bad command or Command entered...
Service Manual (.pdf)
Page 70
... removal, 4-15 securing-clip removal, 4-15 N NIC, 1-5 R riser board removal, 4-12 S SIMMs. See DIMMs specifications, technical, 1-15 stand for vertical orientation description, 1-5 removal, 4-3 subsystems EIDE, 1-4 memory, 1-11 system battery removal, 4-16 system board component locations, 1-10 jumpers, 1-11 removal, 4-17 system error messages, list of , 3-2 power supply about, 1-6 cables, 1-8 T technical specifications, 1-15 tools, recommended, 4-1 troubleshooting boot routine, 2-3 external visual inspection, 2-2 initial procedures, 2-1 2 Dell OptiPlex N Systems Service Manual...
... removal, 4-15 securing-clip removal, 4-15 N NIC, 1-5 R riser board removal, 4-12 S SIMMs. See DIMMs specifications, technical, 1-15 stand for vertical orientation description, 1-5 removal, 4-3 subsystems EIDE, 1-4 memory, 1-11 system battery removal, 4-16 system board component locations, 1-10 jumpers, 1-11 removal, 4-17 system error messages, list of , 3-2 power supply about, 1-6 cables, 1-8 T technical specifications, 1-15 tools, recommended, 4-1 troubleshooting boot routine, 2-3 external visual inspection, 2-2 initial procedures, 2-1 2 Dell OptiPlex N Systems Service Manual...