Service Manual
Page 4
... 2-1 External Visual Inspection 2-2 Observing the Boot Routine 2-3 Internal Visual Inspection 2-4 Eliminating Resource Conflicts 2-5 Running the System Diagnostics 2-6 Server-Based Diagnostics 2-6 Hard-Disk-Based Diagnostics (OptiPlex NX1 Systems Only 2-7 Diskette-Based Diagnostics 2-9 Connecting an External Diskette Drive to the OptiPlex NX1 Computer 2-9 Running the Diskette-Based Diagnostics 2-10 Getting Help 2-11 POST Beep Codes 3-1 System Error Messages 3-3 vi
... 2-1 External Visual Inspection 2-2 Observing the Boot Routine 2-3 Internal Visual Inspection 2-4 Eliminating Resource Conflicts 2-5 Running the System Diagnostics 2-6 Server-Based Diagnostics 2-6 Hard-Disk-Based Diagnostics (OptiPlex NX1 Systems Only 2-7 Diskette-Based Diagnostics 2-9 Connecting an External Diskette Drive to the OptiPlex NX1 Computer 2-9 Running the Diskette-Based Diagnostics 2-10 Getting Help 2-11 POST Beep Codes 3-1 System Error Messages 3-3 vi
Service Manual
Page 12
... cautions, and notes, and they are used as follows: NOTE: A NOTE provides helpful information about using the Dell diagnostics to test the computer system. Throughout this manual to service Dell computer systems is a basic knowledge of text printed in bold type or in italic type. In addition to information... provided in this manual and the User's Guide that came with the system, Dell provides the Diagnostics and Troubleshooting Guide for using this manual, there may be blocks of IBM®-compatible PCs and prior training in IBM-compatible ...
... cautions, and notes, and they are used as follows: NOTE: A NOTE provides helpful information about using the Dell diagnostics to test the computer system. Throughout this manual to service Dell computer systems is a basic knowledge of text printed in bold type or in italic type. In addition to information... provided in this manual and the User's Guide that came with the system, Dell provides the Diagnostics and Troubleshooting Guide for using this manual, there may be blocks of IBM®-compatible PCs and prior training in IBM-compatible ...
Service Manual
Page 15
... to all chassis configurations. The microprocessor is physically located in parallel for information about Dell-supported microprocessor upgrades. For additional performance, the OptiPlex GX1 and OptiPlex NX1 systems employ a secondary cache memory subsystem with a cache memory controller and 512... maximum memory capacity of pipeline-burst SRAM cache memory. System Overview 1-3 However, the OptiPlex NX1 computer has no built-in Chapter 2. Identical diagnostics, diagnostic beep codes, and diagnostic-screen error messages (see Chapters 1 through 3 and Appendix A). All main memory is ...
... to all chassis configurations. The microprocessor is physically located in parallel for information about Dell-supported microprocessor upgrades. For additional performance, the OptiPlex GX1 and OptiPlex NX1 systems employ a secondary cache memory subsystem with a cache memory controller and 512... maximum memory capacity of pipeline-burst SRAM cache memory. System Overview 1-3 However, the OptiPlex NX1 computer has no built-in Chapter 2. Identical diagnostics, diagnostic beep codes, and diagnostic-screen error messages (see Chapters 1 through 3 and Appendix A). All main memory is ...
Service Manual
Page 16
...an integrated diskette drive controller (PIIX4e) that can support up to the high-speed PCI local bus. As a standard feature, OptiPlex GX1 and OptiPlex NX1 systems are both attached to the primary EIDE interface. Other chassis configurations can accommodate only one external diskette drive for up to...start-up to two EIDE devices (for easy BIOS upgrades using diskette files or files downloaded from Dell's home page on the system board. The BIOS also incorporates the POST diagnostics, which warns you use hard-disk drives with SMART technology. This warning occurs only if you ...
...an integrated diskette drive controller (PIIX4e) that can support up to the high-speed PCI local bus. As a standard feature, OptiPlex GX1 and OptiPlex NX1 systems are both attached to the primary EIDE interface. Other chassis configurations can accommodate only one external diskette drive for up to...start-up to two EIDE devices (for easy BIOS upgrades using diskette files or files downloaded from Dell's home page on the system board. The BIOS also incorporates the POST diagnostics, which warns you use hard-disk drives with SMART technology. This warning occurs only if you ...
Service Manual
Page 17
... devices. The single line-out output jack provides stereo output for example, TV-Out circuitry, or to do both simultaneously. The OptiPlex NX1 system contains an integrated controller and diskette drive connector but is a single chip that connects to the ISA bus. The ATI...2, "Basic Troubleshooting." A fourth port, audio mixing bus (AMB), is 1600 x 1200 with a diskette drive. If you run the diskettebased diagnostics, this chapter for interconnection of the video stream data transfers occur on the system board, which drives an external SVGA monitor. The maximum supported ...
... devices. The single line-out output jack provides stereo output for example, TV-Out circuitry, or to do both simultaneously. The OptiPlex NX1 system contains an integrated controller and diskette drive connector but is a single chip that connects to the ISA bus. The ATI...2, "Basic Troubleshooting." A fourth port, audio mixing bus (AMB), is 1600 x 1200 with a diskette drive. If you run the diskettebased diagnostics, this chapter for interconnection of the video stream data transfers occur on the system board, which drives an external SVGA monitor. The maximum supported ...
Service Manual
Page 28
...: Perform computer setup processes Download and install software Perform file updates Perform asset-tracking functions Download and run the diagnostics over the network Dell OptiPlex GX1 computers are shipped with an online System User's Guide (located in the Reference and Installation Guide for high...-resolution/expanded color applications. For OptiPlex GX1 and OptiPlex NX1 systems equipped with the optional integrated Wakeup On LAN-capable NIC...
...: Perform computer setup processes Download and install software Perform file updates Perform asset-tracking functions Download and run the diagnostics over the network Dell OptiPlex GX1 computers are shipped with an online System User's Guide (located in the Reference and Installation Guide for high...-resolution/expanded color applications. For OptiPlex GX1 and OptiPlex NX1 systems equipped with the optional integrated Wakeup On LAN-capable NIC...
Service Manual
Page 29
... interface connector interface connector (IDE1) (DSKT) front of the three Dell OptiPlex GX1 chassis. Server-based and diskette-based diagnostics are equipped with a standard system board (integrated NIC is optional). The OptiPlex NX1 systems use server-based diagnostics, hard-disk-based diagnostics, or the diskette-based diagnostics using an external diskette-drive kit connected directly to aid...
... interface connector interface connector (IDE1) (DSKT) front of the three Dell OptiPlex GX1 chassis. Server-based and diskette-based diagnostics are equipped with a standard system board (integrated NIC is optional). The OptiPlex NX1 systems use server-based diagnostics, hard-disk-based diagnostics, or the diskette-based diagnostics using an external diskette-drive kit connected directly to aid...
Service Manual
Page 53
... cause of the Dell OptiPlex GX1 Managed PC and OptiPlex NX1 Net PC families. Proceed to the next section, "External Visual Inspection." Basic Troubleshooting 2-1 Chapter 3, "Beep Codes and Error Messages," also contains information to assist you first contact a user who has a problem, ask the user to load and start the system diagnostics is also...
... cause of the Dell OptiPlex GX1 Managed PC and OptiPlex NX1 Net PC families. Proceed to the next section, "External Visual Inspection." Basic Troubleshooting 2-1 Chapter 3, "Beep Codes and Error Messages," also contains information to assist you first contact a user who has a problem, ask the user to load and start the system diagnostics is also...
Service Manual
Page 56
...data being transferred to the source of a computer's interior hardware can indicate problems or provide status information. Does the Diagnostics Menu appear? See "Running the System Diagnostics" found later in this chapter. No. A simple visual inspection of a problem, such as a loose expansion card,... the next section, "Internal Visual Inspection." To perform the internal visual inspection, follow these indicators fails to step 6. Does the Diagnostics Menu appear? If the system emits a beep code, see Table 3-2. Proceed to light up in this chapter. If either of...
...data being transferred to the source of a computer's interior hardware can indicate problems or provide status information. Does the Diagnostics Menu appear? See "Running the System Diagnostics" found later in this chapter. No. A simple visual inspection of a problem, such as a loose expansion card,... the next section, "Internal Visual Inspection." To perform the internal visual inspection, follow these indicators fails to step 6. Does the Diagnostics Menu appear? If the system emits a beep code, see Table 3-2. Proceed to light up in this chapter. If either of...
Service Manual
Page 57
... at a different time, it as appropriate for your system. No further steps are necessary. Proceed to the next sections, "Eliminating Resource Conflicts," "Running the System Diagnostics," and "Getting Help." No. To reseat a DIMM, remove it from its socket and reinstall it as appropriate for your system. Resource conflicts can result in...
... at a different time, it as appropriate for your system. No further steps are necessary. Proceed to the next sections, "Eliminating Resource Conflicts," "Running the System Diagnostics," and "Getting Help." No. To reseat a DIMM, remove it from its socket and reinstall it as appropriate for your system. Resource conflicts can result in...
Service Manual
Page 58
... troubleshooting major components of stopping or continuing the tests. Press to run the server-based diagnostics, follow these steps: Highlight the Boot Sequence category (see Figure A-2). When 2-6 The OptiPlex GX1 systems use either diskette-based or server-based diagnostics. To run until an error is reported, you wait more than 5 seconds before making...
... troubleshooting major components of stopping or continuing the tests. Press to run the server-based diagnostics, follow these steps: Highlight the Boot Sequence category (see Figure A-2). When 2-6 The OptiPlex GX1 systems use either diskette-based or server-based diagnostics. To run until an error is reported, you wait more than 5 seconds before making...
Service Manual
Page 59
...the keyboard and the keyboard controller chip Disk 0 Tests - there is not possible to run the server-based diagnostics or if the server-based diagnostics fails to verify interrupt controller operation Speaker Test - Checks the NVRAM for accessibility and reliability of the following test ...groups: Coprocessor Tests - The server-based diagnostics consists of data storage DMA Controller Test - Verify proper operation of the speaker by the microprocessor RTC Test - Checks the ...
...the keyboard and the keyboard controller chip Disk 0 Tests - there is not possible to run the server-based diagnostics or if the server-based diagnostics fails to verify interrupt controller operation Speaker Test - Checks the NVRAM for accessibility and reliability of the following test ...groups: Coprocessor Tests - The server-based diagnostics consists of data storage DMA Controller Test - Verify proper operation of the speaker by the microprocessor RTC Test - Checks the ...
Service Manual
Page 60
Starting the diagnostics causes the Dell logo to appear on the monitor screen, followed by following these steps: If you choose the following test groups: RAM Tests - Runs all tests for loading the diagnostics. This menu lets you wait too long and the operating system begins to run the hard-disk-based diagnostics by a message...
Starting the diagnostics causes the Dell logo to appear on the monitor screen, followed by following these steps: If you choose the following test groups: RAM Tests - Runs all tests for loading the diagnostics. This menu lets you wait too long and the operating system begins to run the hard-disk-based diagnostics by a message...
Service Manual
Page 61
...external diskette-drive kit connected to its registers and internal transmit and receive capability The OptiPlex GX1 systems use either diskette-based or server-based diagnostics. The diskette-based diagnostics contains the same tests as shown in Figure 2-1 and described in troubleshooting all major ... controller and the storage capability of the NIC, including read and write access to the computer as the hard-disk-based diagnostics. Check the computer's interface with external devices connected through the parallel port Network Interface Tests - hard-disk drive external diskette...
...external diskette-drive kit connected to its registers and internal transmit and receive capability The OptiPlex GX1 systems use either diskette-based or server-based diagnostics. The diskette-based diagnostics contains the same tests as shown in Figure 2-1 and described in troubleshooting all major ... controller and the storage capability of the NIC, including read and write access to the computer as the hard-disk-based diagnostics. Check the computer's interface with external devices connected through the parallel port Network Interface Tests - hard-disk drive external diskette...
Service Manual
Page 62
... appears. This menu lets you choose the following options or exit to appear on the monitor screen, followed by a message indicating that the diagnostics is loading. Runs all test groups to quickly locate a failure or to isolate a failure Run All Tests - If a main memory error... or subsystem If the Diagnostics Menu does not appear, check the diskette drive connections, insert a copy of the system Run Specific Tests - To install the external diskette drive, follow these steps: To run the diskette-based diagnostics, follow these steps: Starting the diagnostics causes the Dell logo to the MS-...
... appears. This menu lets you choose the following options or exit to appear on the monitor screen, followed by a message indicating that the diagnostics is loading. Runs all test groups to quickly locate a failure or to isolate a failure Run All Tests - If a main memory error... or subsystem If the Diagnostics Menu does not appear, check the diskette drive connections, insert a copy of the system Run Specific Tests - To install the external diskette drive, follow these steps: To run the diskette-based diagnostics, follow these steps: Starting the diagnostics causes the Dell logo to the MS-...
Service Manual
Page 63
...the tests in the server-based, hard-disk-based, or diskette-based diagnostics reveals the source of the diskette-based diagnostics, see "Contacting Dell" in this chapter. For a complete description of the problem or ...leads to the next section, "Getting Help." Basic Troubleshooting 2-11 If the Diagnostics Menu still does not appear, proceed to the proper troubleshooting steps for determining the source of the same test groups described in "Hard-Disk-Based Diagnostics (OptiPlex...
...the tests in the server-based, hard-disk-based, or diskette-based diagnostics reveals the source of the diskette-based diagnostics, see "Contacting Dell" in this chapter. For a complete description of the problem or ...leads to the next section, "Getting Help." Basic Troubleshooting 2-11 If the Diagnostics Menu still does not appear, proceed to the proper troubleshooting steps for determining the source of the same test groups described in "Hard-Disk-Based Diagnostics (OptiPlex...
Service Manual
Page 65
...the POST. When the system emits a beep code, record the code and then find it in the system diagnostics to help you should use the system diagnostics to run the appropriate tests in Table 3-1. This chapter describes the beep codes and error messages that are ...Dell OptiPlex GX1 Managed PC and OptiPlex NX1 Net PC family of some failures, during normal system operation. These error messages can help isolate the source of the problem, run the appropriate tests to assist in Chapter 2). If the table does not lead to the source of the problem (see "Running the System Diagnostics...
...the POST. When the system emits a beep code, record the code and then find it in the system diagnostics to help you should use the system diagnostics to run the appropriate tests in Table 3-1. This chapter describes the beep codes and error messages that are ...Dell OptiPlex GX1 Managed PC and OptiPlex NX1 Net PC family of some failures, during normal system operation. These error messages can help isolate the source of the problem, run the appropriate tests to assist in Chapter 2). If the table does not lead to the source of the problem (see "Running the System Diagnostics...
Service Manual
Page 172
... cover removal, low-profile computer, 4-3 cover removal, midsize computer, 5-5 cover removal, mini tower computer, 6-4 cover removal, OptiPlex NX1 computer, 7-4 diagnostics. See diagnostics DMA channel assignments, 1-20 expansion features, 1-12 features, 1-1, 1-3 front-panel views, 1-8 internal views, 1-9, 1-11, 1-... low-profile computer, 4-3 midsize computer, 5-5 mini tower computer, 6-4 OptiPlex NX1 computer, 7-4 DC power cables, low-profile computer, 1-25 cables, midsize and mini tower computers, 1-27 cables, OptiPlex NX1 computer, 1-32 connector pin assignments, low-profile computer, 1-23 ...
... cover removal, low-profile computer, 4-3 cover removal, midsize computer, 5-5 cover removal, mini tower computer, 6-4 cover removal, OptiPlex NX1 computer, 7-4 diagnostics. See diagnostics DMA channel assignments, 1-20 expansion features, 1-12 features, 1-1, 1-3 front-panel views, 1-8 internal views, 1-9, 1-11, 1-... low-profile computer, 4-3 midsize computer, 5-5 mini tower computer, 6-4 OptiPlex NX1 computer, 7-4 DC power cables, low-profile computer, 1-25 cables, midsize and mini tower computers, 1-27 cables, OptiPlex NX1 computer, 1-32 connector pin assignments, low-profile computer, 1-23 ...
Service Manual
Page 173
... computer, 4-12 midsize computer, 5-15, 6-17 mini tower computer, 6-17 OptiPlex NX1 computer, 7-9 Index 3 DC power (continued) power supply connectors, 1-31 voltage ranges, OptiPlex GX1 systems, 1-30 voltage ranges, OptiPlex NX1 systems, 1-30 diagnostics, system about, 1-17 diskette-based, 2-9, 2-10 hard-disk-based, 2-7 on OptiPlex NX1 computer, 2-9 running, 2-6 server-based, 1-17, 2-6 DIMMs installation, low-profile...
... computer, 4-12 midsize computer, 5-15, 6-17 mini tower computer, 6-17 OptiPlex NX1 computer, 7-9 Index 3 DC power (continued) power supply connectors, 1-31 voltage ranges, OptiPlex GX1 systems, 1-30 voltage ranges, OptiPlex NX1 systems, 1-30 diagnostics, system about, 1-17 diskette-based, 2-9, 2-10 hard-disk-based, 2-7 on OptiPlex NX1 computer, 2-9 running, 2-6 server-based, 1-17, 2-6 DIMMs installation, low-profile...
Service Manual
Page 174
..., 6-5 front-panel features, 1-8 front-panel insert removal low-profile computer, 4-5 midsize computer, 5-7 mini tower computer, 6-7, 6-8 hard-disk drives (continued) removal, OptiPlex NX1 computer, 7-7 service information, 1-20 SMART technology, 1-4 hard-disk-based diagnostics, 2-7 heat sink/SEC cartridge assembly. See SEC cartridge/heat sink assembly help, getting, 2-11 I/O ports, 1-7 indicators. See controls and indicators...
..., 6-5 front-panel features, 1-8 front-panel insert removal low-profile computer, 4-5 midsize computer, 5-7 mini tower computer, 6-7, 6-8 hard-disk drives (continued) removal, OptiPlex NX1 computer, 7-7 service information, 1-20 SMART technology, 1-4 hard-disk-based diagnostics, 2-7 heat sink/SEC cartridge assembly. See SEC cartridge/heat sink assembly help, getting, 2-11 I/O ports, 1-7 indicators. See controls and indicators...