User Guide
Page 1
... of Novell, Inc. Other trademarks and trade names may be used in italic type. Initial release: 18 May 1999 Last revised: 17 Jan 2001 Dell™ OptiPlex™ GX100 System User's Guide Introduction Setup and Operation System Setup Installing Upgrades Troubleshooting Technical Specifications NOTE: You can obtain the latest version of this document...
... of Novell, Inc. Other trademarks and trade names may be used in italic type. Initial release: 18 May 1999 Last revised: 17 Jan 2001 Dell™ OptiPlex™ GX100 System User's Guide Introduction Setup and Operation System Setup Installing Upgrades Troubleshooting Technical Specifications NOTE: You can obtain the latest version of this document...
User Guide
Page 2
... and Codes." Complete the following sections in "Checking Connections and Switches." Back to Contents Page Basic Checks: Dell™ OptiPlex™ GX100 System User's Guide Overview Checking Connections and Switches Backing Up Your Files Look and Listen Basic Checks System Setup Overview If ...your Dell computer system is not working as expected, and if you to further detailed troubleshooting information and ...
... and Codes." Complete the following sections in "Checking Connections and Switches." Back to Contents Page Basic Checks: Dell™ OptiPlex™ GX100 System User's Guide Overview Checking Connections and Switches Backing Up Your Files Look and Listen Basic Checks System Setup Overview If ...your Dell computer system is not working as expected, and if you to further detailed troubleshooting information and ...
User Guide
Page 3
... drive. If the diskette-drive access indicator does not light up , see "Getting Help." When you turn on getting technical assistance from Dell. If your system does not boot, see "Troubleshooting Drives." If the system does not boot, see "Troubleshooting Drives." The power indicator... mouse or printer is not operating properly, see "Troubleshooting the Monitor." 7. If after looking and listening to access the boot files from Dell. If your computer you press the power button to an electrical outlet. "If the monitor is operating properly and is not properly seated....
... drive. If the diskette-drive access indicator does not light up , see "Getting Help." When you turn on getting technical assistance from Dell. If your system does not boot, see "Troubleshooting Drives." If the system does not boot, see "Troubleshooting Drives." The power indicator... mouse or printer is not operating properly, see "Troubleshooting the Monitor." 7. If after looking and listening to access the boot files from Dell. If your computer you press the power button to an electrical outlet. "If the monitor is operating properly and is not properly seated....
User Guide
Page 4
... can easily correct certain system problems by System Setup, an error message may appear on your system. When you have not resolved the problem, see "Dell Diagnostics."
... can easily correct certain system problems by System Setup, an error message may appear on your system. When you have not resolved the problem, see "Dell Diagnostics."
User Guide
Page 5
... properly to save the information. For You and Your Computer." 2. Orient the battery with a message such as a plastic screwdriver. 4. Back to Contents Page Battery: Dell™ OptiPlex™ GX100 System User's Guide Overview Replacing the Battery Overview A 3.0-volt (V) CR2032 coin-cell battery installed on the system board maintains system configuration, date, and time...
... properly to save the information. For You and Your Computer." 2. Orient the battery with a message such as a plastic screwdriver. 4. Back to Contents Page Battery: Dell™ OptiPlex™ GX100 System User's Guide Overview Replacing the Battery Overview A 3.0-volt (V) CR2032 coin-cell battery installed on the system board maintains system configuration, date, and time...
User Guide
Page 6
Back to their electrical outlets, and turn it on obtaining technical assistance. Enter the correct time and date through System Setup's System Time and System Date options. 1 Battery 2 Battery socket 5. Then exit System Setup. 7. Also, use the copy you made in the computer, turn them on. 6. Leave the computer turned off and unplug your computer and peripherals to Contents Page Enter System Setup, and confirm that the battery is operating properly. After 10 minutes, plug in step 1 of the system configuration information to restore the correct settings for at least 10 ...
Back to their electrical outlets, and turn it on obtaining technical assistance. Enter the correct time and date through System Setup's System Time and System Date options. 1 Battery 2 Battery socket 5. Then exit System Setup. 7. Also, use the copy you made in the computer, turn them on. 6. Leave the computer turned off and unplug your computer and peripherals to Contents Page Enter System Setup, and confirm that the battery is operating properly. After 10 minutes, plug in step 1 of the system configuration information to restore the correct settings for at least 10 ...
User Guide
Page 7
Back to Contents Page Contacting Dell: Dell™ OptiPlex™ GX100 System User's Guide Overview International Dialing Codes Americas Contact Numbers Europe Contact Numbers Asia and Other Regions Contact Numbers Overview When you need ... within the country for use (if any) in "International Dialing Codes," in addition to call originates in various countries around the world. The code helps Dell's automated-support telephone system direct your local telephone service area, determine which codes to call . Country (City) Australia (Sydney) Austria (Vienna) Belgium (Brussels)...
Back to Contents Page Contacting Dell: Dell™ OptiPlex™ GX100 System User's Guide Overview International Dialing Codes Americas Contact Numbers Europe Contact Numbers Asia and Other Regions Contact Numbers Overview When you need ... within the country for use (if any) in "International Dialing Codes," in addition to call originates in various countries around the world. The code helps Dell's automated-support telephone system direct your local telephone service area, determine which codes to call . Country (City) Australia (Sydney) Austria (Vienna) Belgium (Brussels)...
User Guide
Page 8
... 1 Country (City) Brazil Canada (North York, Ontario) Chile (Santiago) NOTE: Customers in Department Name or Service Customer Support, Technical Support Sales Web site: http://www.dell.com/br Automated Order-Status System AutoTech (Automated technical support) Customer Care (From outside Toronto) Customer Care (From within Toronto) Customer Technical Support Sales (Direct...
... 1 Country (City) Brazil Canada (North York, Ontario) Chile (Santiago) NOTE: Customers in Department Name or Service Customer Support, Technical Support Sales Web site: http://www.dell.com/br Automated Order-Status System AutoTech (Automated technical support) Customer Care (From outside Toronto) Customer Care (From within Toronto) Customer Technical Support Sales (Direct...
User Guide
Page 9
...525 U.S.A. (Austin, Texas) Customer Service 525 Main 525 Automated Order-Status System AutoTech (for portable and desktop computers) Dell Home and Small Business Group (for portable and desktop computers): Customer Technical Support (Return Material Authorization Numbers) Customer Technical ...-576-3355 Customer Service (Credit Return Authorization Numbers) toll free: 1-800-624-9897 National Accounts (systems purchased by established Dell national accounts [have your account number handy], medical institutions, or value-added resellers [VARs]): Customer Service and Technical Support ...
...525 U.S.A. (Austin, Texas) Customer Service 525 Main 525 Automated Order-Status System AutoTech (for portable and desktop computers) Dell Home and Small Business Group (for portable and desktop computers): Customer Technical Support (Return Material Authorization Numbers) Customer Technical ...-576-3355 Customer Service (Credit Return Authorization Numbers) toll free: 1-800-624-9897 National Accounts (systems purchased by established Dell national accounts [have your account number handy], medical institutions, or value-added resellers [VARs]): Customer Service and Technical Support ...
User Guide
Page 10
.../Small Business Sales Corporate Sales Fax Switchboard Web site: http://support.euro.dell.com E-mail: tech_be@dell.com Technical Support Customer Care Fax TechFax Switchboard Web site: http://support.euro.dell.com E-mail: czech_dell@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care Switchboard Fax... Support Technical Support Fax Relational Customer Care Home/Small Business Customer Care Fax Switchboard Web site: http://support.euro.dell.com E-mail: fin_support@dell.com Home and Small Business Technical Support Customer Care Area Code 01 01 01 01 01 02 02 02 02...
.../Small Business Sales Corporate Sales Fax Switchboard Web site: http://support.euro.dell.com E-mail: tech_be@dell.com Technical Support Customer Care Fax TechFax Switchboard Web site: http://support.euro.dell.com E-mail: czech_dell@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care Switchboard Fax... Support Technical Support Fax Relational Customer Care Home/Small Business Customer Care Fax Switchboard Web site: http://support.euro.dell.com E-mail: fin_support@dell.com Home and Small Business Technical Support Customer Care Area Code 01 01 01 01 01 02 02 02 02...
User Guide
Page 11
... Switchboard (Alternative) Sales Web site: http://support.euro.dell.com E-mail: web_fr_tech@dell.com Corporate Technical Support Customer Care Fax Switchboard Sales Web site: http://support.euro.dell.com E-mail: web_fr_tech@dell.com Technical Support Technical Support Fax Home/Small Business Customer...Customer Care Switchboard Web site: http://support.euro.dell.com E-mail: tech_support_germany@dell.com Technical Support Customer Care Sales SalesFax Fax Switchboard Web site: http://support.euro.dell.com E-mail: dell_direct_support@dell.com Home and Small Business Technical Support Customer ...
... Switchboard (Alternative) Sales Web site: http://support.euro.dell.com E-mail: web_fr_tech@dell.com Corporate Technical Support Customer Care Fax Switchboard Sales Web site: http://support.euro.dell.com E-mail: web_fr_tech@dell.com Technical Support Technical Support Fax Home/Small Business Customer...Customer Care Switchboard Web site: http://support.euro.dell.com E-mail: tech_support_germany@dell.com Technical Support Customer Care Sales SalesFax Fax Switchboard Web site: http://support.euro.dell.com E-mail: dell_direct_support@dell.com Home and Small Business Technical Support Customer ...
User Guide
Page 12
... (Brussels, Belgium) 02 Switchboard (Brussels, Belgium) 02 Fax (Brussels, Belgium) 02 Web site: http://support.euro.dell.com E-mail: tech_be@dell.com Netherlands Technical Support 020 (Amsterdam) Customer Care 020 Home/Small Business Sales Home/Small Business Sales Fax 020 Corporate ...Sales 020 Corporate Sales Fax 020 Fax 020 Switchboard 020 Web site: http://support.euro.dell.com E-mail: tech_nl@dell.com Norway (Lysaker) Technical Support Relational Customer Care NOTE: Customers in Home/Small Business Sales (Brussels, Belgium) ...
... (Brussels, Belgium) 02 Switchboard (Brussels, Belgium) 02 Fax (Brussels, Belgium) 02 Web site: http://support.euro.dell.com E-mail: tech_be@dell.com Netherlands Technical Support 020 (Amsterdam) Customer Care 020 Home/Small Business Sales Home/Small Business Sales Fax 020 Corporate ...Sales 020 Corporate Sales Fax 020 Fax 020 Switchboard 020 Web site: http://support.euro.dell.com E-mail: tech_nl@dell.com Norway (Lysaker) Technical Support Relational Customer Care NOTE: Customers in Home/Small Business Sales (Brussels, Belgium) ...
User Guide
Page 13
...Technical Support (Corporate) Customer Care (Home and Small Business) Customer Service (Corporate) Switchboard Fax Web site: http://support.euro.dell.com E-mail: swisstech@dell.com Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support (Direct/PAD and General) Global Accounts Customer Care Corporate...Customer Care Local Government Customer Care Home/Small Business Sales Corporate/Public Sector Sales Web site: http://support.euro.dell.com E-mail: dell_direct_support@dell.com 91 91 08 08 08 08 08 022 022 01344 01344 01344 01344 01344 01344 Asia and Other Regions...
...Technical Support (Corporate) Customer Care (Home and Small Business) Customer Service (Corporate) Switchboard Fax Web site: http://support.euro.dell.com E-mail: swisstech@dell.com Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support (Direct/PAD and General) Global Accounts Customer Care Corporate...Customer Care Local Government Customer Care Home/Small Business Sales Corporate/Public Sector Sales Web site: http://support.euro.dell.com E-mail: dell_direct_support@dell.com 91 91 08 08 08 08 08 022 022 01344 01344 01344 01344 01344 01344 Asia and Other Regions...
User Guide
Page 14
...) Technical Support (Dimension™ and Inspiron™) Technical Support Outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision™, OptiPlex™, and Latitude™) Korea (Seoul) Macau Technical Support Outside of Japan (Dell Precision, OptiPlex, and Latitude) Customer Care 24-Hour Automated Order Status Service Home and Small Business Group Sales Preferred Accounts...
...) Technical Support (Dimension™ and Inspiron™) Technical Support Outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision™, OptiPlex™, and Latitude™) Korea (Seoul) Macau Technical Support Outside of Japan (Dell Precision, OptiPlex, and Latitude) Customer Care 24-Hour Automated Order Status Service Home and Small Business Group Sales Preferred Accounts...
User Guide
Page 15
Transaction Sales Corporate Sales South Africa Technical Support 011 (Johannesburg) Customer Care 011 Sales 011 Fax 011 Switchboard 011 Web site: http://support.euro.dell.com E-mail: dell_za_support@dell.com Southeast Asian/Pacific Countries (excluding Australia, Brunei, China, Hong Kong, Japan, Korea, Macau, Malaysia, New Zealand, Singapore, Taiwan, and Thailand-refer to Contents...
Transaction Sales Corporate Sales South Africa Technical Support 011 (Johannesburg) Customer Care 011 Sales 011 Fax 011 Switchboard 011 Web site: http://support.euro.dell.com E-mail: dell_za_support@dell.com Southeast Asian/Pacific Countries (excluding Australia, Brunei, China, Hong Kong, Japan, Korea, Macau, Malaysia, New Zealand, Singapore, Taiwan, and Thailand-refer to Contents...
User Guide
Page 16
.... The diagnostics tests check your computer's hardware without additional equipment and without indicating problems, you can have confidence in your Dell computer system. Press at the start of times a test group or subtest is repeated l Display or print test results or...terminate testing when an adjustable error limit is online. Back to Contents Page Dell™ Diagnostics: Dell OptiPlex™ GX100 System User's Guide Overview Features Before You Start Testing Starting the Dell Diagnostics Advanced Testing Overview If you experience a problem with other computers may ...
.... The diagnostics tests check your computer's hardware without additional equipment and without indicating problems, you can have confidence in your Dell computer system. Press at the start of times a test group or subtest is repeated l Display or print test results or...terminate testing when an adjustable error limit is online. Back to Contents Page Dell™ Diagnostics: Dell OptiPlex™ GX100 System User's Guide Overview Features Before You Start Testing Starting the Dell Diagnostics Advanced Testing Overview If you experience a problem with other computers may ...
User Guide
Page 17
...Advanced Testing l Information and Results - When the diagnostics load, the following advanced testing screen appears. Performs quick or extensive tests on the Dell Diagnostics l Program Options - Provides test results, test errors, version numbers of tests to the MS-DOS® prompt 8. Quick Tests... the subtests that corresponds to perform a quick check of your chance of device groups. After you have finished running the Dell Diagnostics. Dell recommends that the diagnostics is presented as follows: Remove the ResourceCD from the Test All Devices or Test One Device option ...
...Advanced Testing l Information and Results - When the diagnostics load, the following advanced testing screen appears. Performs quick or extensive tests on the Dell Diagnostics l Program Options - Provides test results, test errors, version numbers of tests to the MS-DOS® prompt 8. Quick Tests... the subtests that corresponds to perform a quick check of your chance of device groups. After you have finished running the Dell Diagnostics. Dell recommends that the diagnostics is presented as follows: Remove the ResourceCD from the Test All Devices or Test One Device option ...
User Guide
Page 18
... to the highlighted letter in the Device Groups list on the main menu and provides reasons for Highlighted Group - You can be used in the Dell Diagnostics Describes the highlighted group in the category title. or right-arrow key to highlight the option and press , or press the key that are...
... to the highlighted letter in the Device Groups list on the main menu and provides reasons for Highlighted Group - You can be used in the Dell Diagnostics Describes the highlighted group in the category title. or right-arrow key to highlight the option and press , or press the key that are...
User Guide
Page 19
... tab on the back of the drive. Figure 2. Check the documentation that accompanied the drive to Contents Page Diskette, Tape, and CD-ROM Drives: Dell™ OptiPlex™ GX100 System User's Guide Installing a CD-ROM Drive in a Small-Form-Factor Chassis Installing a Diskette, Tape, or CD-ROM Drive in a Low-Profile Chassis Installing...
... tab on the back of the drive. Figure 2. Check the documentation that accompanied the drive to Contents Page Diskette, Tape, and CD-ROM Drives: Dell™ OptiPlex™ GX100 System User's Guide Installing a CD-ROM Drive in a Small-Form-Factor Chassis Installing a Diskette, Tape, or CD-ROM Drive in a Low-Profile Chassis Installing...
User Guide
Page 20
... out of the drive bay to Auto. If you install a drive, see the documentation that the drive is configured for cable select by running the Dell Diagnostics.
... out of the drive bay to Auto. If you install a drive, see the documentation that the drive is configured for cable select by running the Dell Diagnostics.