Setup and Quick Reference Guide
Page 39
...your computer. Tips • If a device does not work, ensure that the device is correctly installed. • If an error message appears on support.dell.com. The diagnostic lights on the front of the computer along with the system. Troubleshooting Tips 39 Power Problems CAUTION: Before working...problem with the status of a power problem. This message may help support personnel to diagnose and fix the problem(s). • If an error message occurs in the search field and press to system messages, see your computer, read the safety information that the part is properly ...
...your computer. Tips • If a device does not work, ensure that the device is correctly installed. • If an error message appears on support.dell.com. The diagnostic lights on the front of the computer along with the system. Troubleshooting Tips 39 Power Problems CAUTION: Before working...problem with the status of a power problem. This message may help support personnel to diagnose and fix the problem(s). • If an error message occurs in the search field and press to system messages, see your computer, read the safety information that the part is properly ...
Setup and Quick Reference Guide
Page 42
... for damage. • If the problem persists, contact Dell (see "Contacting Dell" on page 66). A possible motherboard failure has occurred. • Remove all modules without error. BIOS may be corrupt or missing. Contact Dell (see "Contacting Dell" on page 66). Contact Dell (see "Contacting Dell" on page 66). Light Pattern Steady Amber Steady Amber ...restart the computer. • If available, install verified working memory of the same type into your computer. • If the problem persists, contact Dell (see "Contacting Dell" on page 66). 42 Troubleshooting Tips
... for damage. • If the problem persists, contact Dell (see "Contacting Dell" on page 66). A possible motherboard failure has occurred. • Remove all modules without error. BIOS may be corrupt or missing. Contact Dell (see "Contacting Dell" on page 66). Contact Dell (see "Contacting Dell" on page 66). Light Pattern Steady Amber Steady Amber ...restart the computer. • If available, install verified working memory of the same type into your computer. • If the problem persists, contact Dell (see "Contacting Dell" on page 66). 42 Troubleshooting Tips
Setup and Quick Reference Guide
Page 44
...the same type into your service manual). • If the problem persists, contact Dell (see "Contacting Dell" on page 66). A possible USB failure Reinstall all USB devices and check all modules without error. • If available, install working graphics card into your computer (see your computer.... • If the problem persists, contact Dell (see "Contacting Dell" on page 66). drive or hard drive failure has ...
...the same type into your service manual). • If the problem persists, contact Dell (see "Contacting Dell" on page 66). A possible USB failure Reinstall all USB devices and check all modules without error. • If available, install working graphics card into your computer (see your computer.... • If the problem persists, contact Dell (see "Contacting Dell" on page 66). drive or hard drive failure has ...
Setup and Quick Reference Guide
Page 45
... a time) until you have identified a faulty module or reinstalled all modules without error. • If available, install working memory of the same type into your computer (see "Contacting Dell" on page 66). Memory modules are detected, but a memory configuration or compatibility error has occurred. • Ensure that no special requirements for your computer...
... a time) until you have identified a faulty module or reinstalled all modules without error. • If available, install working memory of the same type into your computer (see "Contacting Dell" on page 66). Memory modules are detected, but a memory configuration or compatibility error has occurred. • Ensure that no special requirements for your computer...
Setup and Quick Reference Guide
Page 46
... properly connected to the system board (see the "System Board Components" section for your computer. • If the problem persists, contact Dell (see "Contacting Dell" on page 66). Light Pattern Steady Blue Steady Blue Problem Description Suggested Resolution A possible expansion card failure has occurred. 1 Determine if... device to make sure it is functioning properly. • If the operating system is attempting to ensure the boot sequence is an error message on the screen identifying a problem with a device (such as the floppy drive or optical drive), check system setup to boot...
... properly connected to the system board (see the "System Board Components" section for your computer. • If the problem persists, contact Dell (see "Contacting Dell" on page 66). Light Pattern Steady Blue Steady Blue Problem Description Suggested Resolution A possible expansion card failure has occurred. 1 Determine if... device to make sure it is functioning properly. • If the operating system is attempting to ensure the boot sequence is an error message on the screen identifying a problem with a device (such as the floppy drive or optical drive), check system setup to boot...
Setup and Quick Reference Guide
Page 63
...of the Diagnostics Checklist (see "Diagnostics Checklist" on page 65), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see "Contacting Dell" on ) if the return is for Warranty Repair or Credit Prepare all items being returned (power cables, software ...Include a copy of the box. Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at Dell's receiving dock and returned to you. Returns that belong with the item(s) being returned, whether ...
...of the Diagnostics Checklist (see "Diagnostics Checklist" on page 65), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see "Contacting Dell" on ) if the return is for Warranty Repair or Credit Prepare all items being returned (power cables, software ...Include a copy of the box. Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at Dell's receiving dock and returned to you. Returns that belong with the item(s) being returned, whether ...
Setup and Quick Reference Guide
Page 65
If the computer is connected to a printer, print each file before calling Dell. Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you connected to determine the contents of the system's start-up files. Otherwise, ...: Address: Phone number: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you performed: Getting Help 65
If the computer is connected to a printer, print each file before calling Dell. Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you connected to determine the contents of the system's start-up files. Otherwise, ...: Address: Phone number: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you performed: Getting Help 65
Technology Guide
Page 22
Pulse Coded Modulation (V.92/V.90) TCM - DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE COMMUNICATIONS - SFF supports low profile card. V.92 DATA/FAX CONTROLLERLESS MODEM Bus External Connector Data Transmission Data Speeds Data Standards Fax Speeds Fax Mode Capabilities Error Correction and Data Compression Power Management Upgradeability Video Operating Temperature Operating Humidity Operating System Support Operating...
Pulse Coded Modulation (V.92/V.90) TCM - DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE COMMUNICATIONS - SFF supports low profile card. V.92 DATA/FAX CONTROLLERLESS MODEM Bus External Connector Data Transmission Data Speeds Data Standards Fax Speeds Fax Mode Capabilities Error Correction and Data Compression Power Management Upgradeability Video Operating Temperature Operating Humidity Operating System Support Operating...
Technology Guide
Page 36
Not set . Not set . Enable Post Behavior Fast Boot: Enable Numlock Key: Enable POST Hotkeys: Enable Keyboard Errors: Enable 36 Not set . Not set . Not set . DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE BIOS DEFAULTS Drives BIOS Factory Defaults (All chassis unless noted) Diskette drive: USB SATA-0: SATA-1: SATA-2: SATA-31: External SATA: Enable Enable...
Not set . Not set . Enable Post Behavior Fast Boot: Enable Numlock Key: Enable POST Hotkeys: Enable Keyboard Errors: Enable 36 Not set . Not set . Not set . DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE BIOS DEFAULTS Drives BIOS Factory Defaults (All chassis unless noted) Diskette drive: USB SATA-0: SATA-1: SATA-2: SATA-31: External SATA: Enable Enable...