E-Family Re-Image Guide
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... profiles o System custom configuration o Execute comprehensive diagnostics and troubleshooting o Provides the capability to the customer's environment. The Control Point Connection Manager Application is available on Dell's driver & downloads support web site (support.dell.com) under the "Network" section posted on Dell's driver & downloads support web site (support.dell.com). Microsoft XP 32 & 64-Bit, Vista...
... profiles o System custom configuration o Execute comprehensive diagnostics and troubleshooting o Provides the capability to the customer's environment. The Control Point Connection Manager Application is available on Dell's driver & downloads support web site (support.dell.com) under the "Network" section posted on Dell's driver & downloads support web site (support.dell.com). Microsoft XP 32 & 64-Bit, Vista...
E-Family Re-Image Guide
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....0 Airplane Mode v1.0 Connection Logs v1.0 Connection Status v1.0 Device Status v1.0 Network Status Details v1.0 Status Logs v1.0 Diagnostics Connection base/ Hardware v1.0 based Troubleshooting FAQ's/Web links v1.0 SSO Pre-logon (Windows XP only) v1.0 Yes, with Intel Proset or...174; Ultimate-N 6300 WiFi card v1.4 • Intel® Centrino® Advanced-N 6200 WiFi card Disconnect on Features Yes, with Intel Proset or Dell Wireless Yes Yes, through GPO (Server 2008) Clinet Utility (DCU) Log-on Ethernet WLAN v1.2 View availabe networks & Site Monitors v1.0 WiFi ...
....0 Airplane Mode v1.0 Connection Logs v1.0 Connection Status v1.0 Device Status v1.0 Network Status Details v1.0 Status Logs v1.0 Diagnostics Connection base/ Hardware v1.0 based Troubleshooting FAQ's/Web links v1.0 SSO Pre-logon (Windows XP only) v1.0 Yes, with Intel Proset or...174; Ultimate-N 6300 WiFi card v1.4 • Intel® Centrino® Advanced-N 6200 WiFi card Disconnect on Features Yes, with Intel Proset or Dell Wireless Yes Yes, through GPO (Server 2008) Clinet Utility (DCU) Log-on Ethernet WLAN v1.2 View availabe networks & Site Monitors v1.0 WiFi ...
Setup and Quick Reference Guide
Page 4
...35 System Messages 40 Troubleshooting Software and Hardware Problems 42 Dell Diagnostics 42 Troubleshooting Tips 44 Power Problems 44 Memory Problems 46 Lockups and Software Problems 46 Dell Technical Update Service 48 Dell Support Utility 49 5 Reinstalling Software 51 Drivers 51 Identifying... Reinstalling Drivers and Utilities 52 Restoring Your Operating System 54 Using Microsoft® Windows® System Restore . . . 54 Using Dell Factory Image Restore 56 Using the Operating System Media 57 6 Getting Help 59 Obtaining Assistance 59 Technical Support and Customer Service . ...
...35 System Messages 40 Troubleshooting Software and Hardware Problems 42 Dell Diagnostics 42 Troubleshooting Tips 44 Power Problems 44 Memory Problems 46 Lockups and Software Problems 46 Dell Technical Update Service 48 Dell Support Utility 49 5 Reinstalling Software 51 Drivers 51 Identifying... Reinstalling Drivers and Utilities 52 Restoring Your Operating System 54 Using Microsoft® Windows® System Restore . . . 54 Using Dell Factory Image Restore 56 Using the Operating System Media 57 6 Getting Help 59 Obtaining Assistance 59 Technical Support and Customer Service . ...
Setup and Quick Reference Guide
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... same type into your computer see your Service Manual at support.dell.com). 3 If the problem persists, contact Dell. 3 Possible system Contact Dell. Beep Codes Your computer might emit a series of beeps during start -up : 1 Write down the beep code. 2 Run the Dell™ Diagnostics to identify a more memory modules are detected installed, remove the...
... same type into your computer see your Service Manual at support.dell.com). 3 If the problem persists, contact Dell. 3 Possible system Contact Dell. Beep Codes Your computer might emit a series of beeps during start -up : 1 Write down the beep code. 2 Run the Dell™ Diagnostics to identify a more memory modules are detected installed, remove the...
Setup and Quick Reference Guide
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...I Z E H A S C H A N G E D - One or more memory modules may be faulty or improperly seated. The hard drive failed initialization. Install a hard drive in the Dell Diagnostics (see your Service Manual at support.dell.com for more information. The amount of paper. The file that you are trying to copy is too large to a different disk or use... these characters in the Dell Diagnostics (see "Contacting Dell" on the disk, or the disk is full. The operating system is usually followed by specific information-for ...
...I Z E H A S C H A N G E D - One or more memory modules may be faulty or improperly seated. The hard drive failed initialization. Install a hard drive in the Dell Diagnostics (see your Service Manual at support.dell.com for more information. The amount of paper. The file that you are trying to copy is too large to a different disk or use... these characters in the Dell Diagnostics (see "Contacting Dell" on the disk, or the disk is full. The operating system is usually followed by specific information-for ...
Setup and Quick Reference Guide
Page 37
... the computer, reinstall the hard drive, and restart the computer. INSERT BOOTABLE MEDIA - The operating system is installed. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 42). Insert bootable media. If the problem persists, try another drive. The system configuration information does not match the hardware configuration. The...
... the computer, reinstall the hard drive, and restart the computer. INSERT BOOTABLE MEDIA - The operating system is installed. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 42). Insert bootable media. If the problem persists, try another drive. The system configuration information does not match the hardware configuration. The...
Setup and Quick Reference Guide
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.... Restart the computer, and avoid touching the keyboard or keys during the boot routine. If the error message still appears, see "Dell Diagnostics" on page 42). See your Service Manual at support.dell.com for more information. The computer cannot find the hard drive. L I C E N S E D C O N T E N T I S N O T A C C E S S I B L E I N M E D I A D I L U R.... Reinstall the memory modules and, if necessary, replace them. Run the Stuck Key test in the Dell Diagnostics (see the software documentation. MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE - See your...
.... Restart the computer, and avoid touching the keyboard or keys during the boot routine. If the error message still appears, see "Dell Diagnostics" on page 42). See your Service Manual at support.dell.com for more information. The computer cannot find the hard drive. L I C E N S E D C O N T E N T I S N O T A C C E S S I B L E I N M E D I A D I L U R.... Reinstall the memory modules and, if necessary, replace them. Run the Stuck Key test in the Dell Diagnostics (see the software documentation. MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE - See your...
Setup and Quick Reference Guide
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... program that you want to remove. 3 Click Uninstall. 4 See the program documentation for installation instructions. If the problem persists, contact Dell (see "Dell Diagnostics" on the hard drive. D L L F I R E D . You may have too many programs open is missing an ... program you want to check the file structure on page 65). The operating system may be corrupted. Run the System Set tests in the Dell Diagnostics (see "Contacting Dell" on the system board may be malfunctioning. NOT ENOUGH MEMORY OR RESOURCES. The optional ROM has failed. A R E Q U I L E W A S N O T...
... program that you want to remove. 3 Click Uninstall. 4 See the program documentation for installation instructions. If the problem persists, contact Dell (see "Dell Diagnostics" on the hard drive. D L L F I R E D . You may have too many programs open is missing an ... program you want to check the file structure on page 65). The operating system may be corrupted. Run the System Set tests in the Dell Diagnostics (see "Contacting Dell" on the system board may be malfunctioning. NOT ENOUGH MEMORY OR RESOURCES. The optional ROM has failed. A R E Q U I L E W A S N O T...
Setup and Quick Reference Guide
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...Replace the battery, or connect the computer to charge the battery. OF - OF -D A Y CLOCK STOPPED - The time or date stored in the Dell Diagnostics (see "Contacting Dell" on page 42). TI M E R C H I P C O U N T E R 2 F A I N P R O T ...board may be malfunctioning. D A Y C L O C K L O S T P O W E R - TI M E - The battery is not listed in the Dell Diagnostics (see "Dell Diagnostics" on page 65). The operating system cannot find a specific track on page 42). SHUTDOWN FAILURE - TIME- otherwise, activate hibernate mode or shut down the computer. X : \...
...Replace the battery, or connect the computer to charge the battery. OF - OF -D A Y CLOCK STOPPED - The time or date stored in the Dell Diagnostics (see "Contacting Dell" on page 42). TI M E R C H I P C O U N T E R 2 F A I N P R O T ...board may be malfunctioning. D A Y C L O C K L O S T P O W E R - TI M E - The battery is not listed in the Dell Diagnostics (see "Dell Diagnostics" on page 65). The operating system cannot find a specific track on page 42). SHUTDOWN FAILURE - TIME- otherwise, activate hibernate mode or shut down the computer. X : \...
Setup and Quick Reference Guide
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... before you experience a problem with your computer. 42 Troubleshooting Dell Diagnostics CAUTION: Before you begin . When to Use the Dell Diagnostics If you contact Dell for technical assistance. It is recommended that shipped with your computer. NOTICE: The Dell Diagnostics works only on page 46) and run the Dell Diagnostics before you can use the Hardware Troubleshooter to resolve...
... before you experience a problem with your computer. 42 Troubleshooting Dell Diagnostics CAUTION: Before you begin . When to Use the Dell Diagnostics If you contact Dell for technical assistance. It is recommended that shipped with your computer. NOTICE: The Dell Diagnostics works only on page 46) and run the Dell Diagnostics before you can use the Hardware Troubleshooter to resolve...
Setup and Quick Reference Guide
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...computer cannot display a screen image, see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media. 4 Press any key to start menu and press . Starting the Dell Diagnostics From the Drivers and Utilities Media 1 Insert the Drivers and Utilities ...media. 2 Shut down your hard drive or from the start the Dell Diagnostics from the diagnostics utility partition on your hard drive, and follow the instructions on the screen. NOTE: The next steps change the boot ...
...computer cannot display a screen image, see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media. 4 Press any key to start menu and press . Starting the Dell Diagnostics From the Drivers and Utilities Media 1 Insert the Drivers and Utilities ...media. 2 Shut down your hard drive or from the start the Dell Diagnostics from the diagnostics utility partition on your hard drive, and follow the instructions on the screen. NOTE: The next steps change the boot ...
Setup and Quick Reference Guide
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...ensure that the part is correctly installed (see the program documentation. Troubleshooting Tips Follow these tips when troubleshooting your Service Manual at support.dell.com). • If a device does not work, ensure that the device is not receiving power. • Reseat the power cable...power strips, power extension cables, and other power protection devices to proceed. 6 Select Run the 32 Bit Dell Diagnostics from the menu that shipped with your computer. 7 When the Dell Diagnostics Main Menu appears, select the test that the computer turns on the screen. 4 Select the Boot from ...
...ensure that the part is correctly installed (see the program documentation. Troubleshooting Tips Follow these tips when troubleshooting your Service Manual at support.dell.com). • If a device does not work, ensure that the device is not receiving power. • Reseat the power cable...power strips, power extension cables, and other power protection devices to proceed. 6 Select Run the 32 Bit Dell Diagnostics from the menu that shipped with your computer. 7 When the Dell Diagnostics Main Menu appears, select the test that the computer turns on the screen. 4 Select the Boot from ...
Setup and Quick Reference Guide
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... to ensure that your computer is supported by your computer, see "Memory" on page 24. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 42). IF YOU EXPERIENCE OTHER MEMORY PROBLEMS - • Reseat the memory modules (see your Service Manual at support... memory installation guidelines (see if that the memory you are not using is successfully communicating with the memory. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 42). For more information about the type of memory supported by your computer. Lockups and Software Problems CAUTION: Before ...
... to ensure that your computer is supported by your computer, see "Memory" on page 24. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 42). IF YOU EXPERIENCE OTHER MEMORY PROBLEMS - • Reseat the memory modules (see your Service Manual at support... memory installation guidelines (see if that the memory you are not using is successfully communicating with the memory. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 42). For more information about the type of memory supported by your computer. Lockups and Software Problems CAUTION: Before ...
Setup and Quick Reference Guide
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...system may not be available in all electrical outlets. When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to run Dell Diagnostics. 3 Fill out the "Diagnostics Checklist" on how to the proper support personnel. Getting Help Obtaining ... 1 See "Troubleshooting Tips" on page 44 for information and procedures that pertain to the problem your computer is experiencing. 2 See "Dell Diagnostics" on page 42 for a more extensive list of online services available at the computer so that shipped with any necessary procedures. See ...
...system may not be available in all electrical outlets. When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to run Dell Diagnostics. 3 Fill out the "Diagnostics Checklist" on how to the proper support personnel. Getting Help Obtaining ... 1 See "Troubleshooting Tips" on page 44 for information and procedures that pertain to the problem your computer is experiencing. 2 See "Dell Diagnostics" on page 42 for a more extensive list of online services available at the computer so that shipped with any necessary procedures. See ...
Setup and Quick Reference Guide
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... your supervision. Our support staff uses computer-based diagnostics to support.dell.com and click DellConnect. Call your questions about Dell products and services on availability. Technical Support and Customer Service Dell's support service is a simple online access tool that allows a Dell service and support associate to support.dell.com. NOTE: Some of the following websites...
... your supervision. Our support staff uses computer-based diagnostics to support.dell.com and click DellConnect. Call your questions about Dell products and services on availability. Technical Support and Customer Service Dell's support service is a simple online access tool that allows a Dell service and support associate to support.dell.com. NOTE: Some of the following websites...
Setup and Quick Reference Guide
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... the invoice and a letter describing the reason for the return. 2 Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 64), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see "Contacting Dell" on page 65). 3 Include any accessories that are responsible for your Service Tag (located...
... the invoice and a letter describing the reason for the return. 2 Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 64), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see "Contacting Dell" on page 65). 3 Include any accessories that are responsible for your Service Tag (located...
Setup and Quick Reference Guide
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... that shipped with your computer. CAUTION: Before working inside your computer before you call Dell for assistance and call from a telephone at the computer itself. Getting Help 63 You may be asked to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on your computer, follow the safety instructions in the documentation that the...
... that shipped with your computer. CAUTION: Before working inside your computer before you call Dell for assistance and call from a telephone at the computer itself. Getting Help 63 You may be asked to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on your computer, follow the safety instructions in the documentation that the...
Setup and Quick Reference Guide
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...or bottom of problem and troubleshooting procedures you connected to a network? Error message, beep code, or diagnostic code: Description of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you performed: 64 Getting Help Otherwise...Yes No Network, version, and network adapter: Programs and versions: See your operating system documentation to a printer, print each file before calling Dell. If the computer is connected to determine the contents of each file.
...or bottom of problem and troubleshooting procedures you connected to a network? Error message, beep code, or diagnostic code: Description of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you performed: 64 Getting Help Otherwise...Yes No Network, version, and network adapter: Programs and versions: See your operating system documentation to a printer, print each file before calling Dell. If the computer is connected to determine the contents of each file.
Setup and Quick Reference Guide
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... features or media may be available in certain countries. NOTE: Drivers and documentation updates can be found at support.dell.com. • Notebook System Software (NSS) • Readme files NOTE: Readme files may be included on your... computer. • Use the Service Tag to identify your computer when you use support.dell.com or contact support. • Enter the Express Service Code to your computer or advanced technical-reference material...Drivers for technicians or experienced users. Drivers and Utilities Media • A diagnostic program for your computer.
... features or media may be available in certain countries. NOTE: Drivers and documentation updates can be found at support.dell.com. • Notebook System Software (NSS) • Readme files NOTE: Readme files may be included on your... computer. • Use the Service Tag to identify your computer when you use support.dell.com or contact support. • Enter the Express Service Code to your computer or advanced technical-reference material...Drivers for technicians or experienced users. Drivers and Utilities Media • A diagnostic program for your computer.
Setup and Quick Reference Guide
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... network cable, 14 USB devices, 14 contacting Dell, 59, 65 D Dell contacting, 59, 65 Factory Image Restore, 56 software updates, 49 Support Utility, 49 Dell (continued) technical support and customer service, 60 Technical Update Service, 48 Dell Diagnostics, 42 starting from the Drivers and Utilities media..., 43 starting from your hard drive, 43 Dell Factory Image Restore, 56 Dell Technology Guide, 68 DellConnect, 60 diagnostics beep codes, 34 Dell, 42 power lights, 33 documentation, 67 Dell Technology Guide, 68 Service Manual, 68 drivers, 51 Drivers and Utilities...
... network cable, 14 USB devices, 14 contacting Dell, 59, 65 D Dell contacting, 59, 65 Factory Image Restore, 56 software updates, 49 Support Utility, 49 Dell (continued) technical support and customer service, 60 Technical Update Service, 48 Dell Diagnostics, 42 starting from the Drivers and Utilities media..., 43 starting from your hard drive, 43 Dell Factory Image Restore, 56 Dell Technology Guide, 68 DellConnect, 60 diagnostics beep codes, 34 Dell, 42 power lights, 33 documentation, 67 Dell Technology Guide, 68 Service Manual, 68 drivers, 51 Drivers and Utilities...