Dell Technology Guide
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Dell Support Center 285 Solving Problems 287 Battery Problems 287 Drive Problems 287 Optical Drive Problems 288 E-Mail, Modem, and Internet Problems . . . . . 289 Error Messages 290 ... Scanner Problems 299 Sound and Speaker Problems 299 Touch Pad or Mouse Problems for Laptop Computers 301 Video and Monitor Problems 302 Power Lights 304 Dell Technical Update Service 305 21 System Setup 307 Viewing System Settings With the System Setup Program 307 Entering the System Setup Program 308 Working With...
Dell Support Center 285 Solving Problems 287 Battery Problems 287 Drive Problems 287 Optical Drive Problems 288 E-Mail, Modem, and Internet Problems . . . . . 289 Error Messages 290 ... Scanner Problems 299 Sound and Speaker Problems 299 Touch Pad or Mouse Problems for Laptop Computers 301 Video and Monitor Problems 302 Power Lights 304 Dell Technical Update Service 305 21 System Setup 307 Viewing System Settings With the System Setup Program 307 Entering the System Setup Program 308 Working With...
Dell Technology Guide
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Changing Boot Sequence to a USB Device . . . . 310 Changing the BIOS Settings 310 Viewing the BIOS Settings 311 Upgrading the BIOS (Flashing the BIOS 311 22 Ports 313 USB Port 313 IEEE 1394 Port 314 RS232 Serial Port 315 Parallel Port 316 eSATA Port 317 Modem 318 Ethernet Port 319 Keyboard and Mouse Port (PS2 320 VGA Port 321 DVI-I Port 322 S-Video TV-Out Port 323 Component Video 324 Composite Video 325 HDMI Port 326 DisplayPort 327 S/PDIF Port (Coaxial RCA 328 Contents 21
Changing Boot Sequence to a USB Device . . . . 310 Changing the BIOS Settings 310 Viewing the BIOS Settings 311 Upgrading the BIOS (Flashing the BIOS 311 22 Ports 313 USB Port 313 IEEE 1394 Port 314 RS232 Serial Port 315 Parallel Port 316 eSATA Port 317 Modem 318 Ethernet Port 319 Keyboard and Mouse Port (PS2 320 VGA Port 321 DVI-I Port 322 S-Video TV-Out Port 323 Component Video 324 Composite Video 325 HDMI Port 326 DisplayPort 327 S/PDIF Port (Coaxial RCA 328 Contents 21
Dell Technology Guide
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... Mode" on your system, see the following sections for each hard drive. and right-arrow keys to exit the system setup program and resume the boot process. 4 Press the left - and right-arrow keys to highlight Save/Exit, and then press to highlight RAID On, and then press . 5 Repeat the process...
... Mode" on your system, see the following sections for each hard drive. and right-arrow keys to exit the system setup program and resume the boot process. 4 Press the left - and right-arrow keys to highlight Save/Exit, and then press to highlight RAID On, and then press . 5 Repeat the process...
Dell Technology Guide
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.... 3 Click Delete Array in the current configuration. 1 Ensure that you have marked for example - NOTICE: If your computer currently boots to RAID and you delete the RAID volume, your computer will not boot. 1 Launch Nvidia MediaShield. 2 Click to delete the RAID configuration. Converting From One RAID Configuration to Another RAID Configuration You...
.... 3 Click Delete Array in the current configuration. 1 Ensure that you have marked for example - NOTICE: If your computer currently boots to RAID and you delete the RAID volume, your computer will not boot. 1 Launch Nvidia MediaShield. 2 Click to delete the RAID configuration. Converting From One RAID Configuration to Another RAID Configuration You...
Dell Technology Guide
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... Migration Wizard screen. 5 Enter a RAID volume name or accept the default. 6 From the drop-down -arrow keys to select Exit, and then press . Your computer boots to a RAID Level 0 Configuration 1 Set your computer while the computer is rebuilding the RAID 1 volume. NOTE: If you do not know the average file size...
... Migration Wizard screen. 5 Enter a RAID volume name or accept the default. 6 From the drop-down -arrow keys to select Exit, and then press . Your computer boots to a RAID Level 0 Configuration 1 Set your computer while the computer is rebuilding the RAID 1 volume. NOTE: If you do not know the average file size...
Dell Technology Guide
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... Turn on . To access the command prompt, type administrator in when you may take five or more minutes to access the Vista Advanced Boot Options window. 2 Select Repair Your Computer. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on... restoring the system software to the factory condition, and then click Next. NOTE: Depending upon your configuration, you purchased the computer. The Dell Factory Image Restore welcome screen appears. 6 Click Next. The System Recovery Options window appears. 3 Select a keyboard layout and click Next....
... Turn on . To access the command prompt, type administrator in when you may take five or more minutes to access the Vista Advanced Boot Options window. 2 Select Repair Your Computer. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on... restoring the system software to the factory condition, and then click Next. NOTE: Depending upon your configuration, you purchased the computer. The Dell Factory Image Restore welcome screen appears. 6 Click Next. The System Recovery Options window appears. 3 Select a keyboard layout and click Next....
Dell Technology Guide
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... installation. 270 Restoring Your Operating System NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program. 5 When the boot device list appears, highlight CD/DVD/CD-RW Drive and press . 6... Press any key to Boot from CD-ROM. 7 Follow the instructions on the screen to wait until you see the Microsoft® Windows® desktop; When the DELL logo appears, press immediately. 3 Click Exit if the Install Windows message appears. 4...
... installation. 270 Restoring Your Operating System NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program. 5 When the boot device list appears, highlight CD/DVD/CD-RW Drive and press . 6... Press any key to Boot from CD-ROM. 7 Follow the instructions on the screen to wait until you see the Microsoft® Windows® desktop; When the DELL logo appears, press immediately. 3 Click Exit if the Install Windows message appears. 4...
Dell Technology Guide
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... in a certain sequence to indicate status and problems. See your Service Manual for laptop computers System messages Windows Hardware Troubleshooter Dell Diagnostics Function The power button light illuminates and blinks or remains solid to indicate different power states, such as power, no...operating status. Troubleshooting Tools Some of your system board, keyboard, display, memory, hard drive, etc. With the Dell Diagnostics, the computer runs the Pre-boot System Assessment (PSA), a series of initial tests of the troubleshooting tools you may display messages indicating errors or problems...
... in a certain sequence to indicate status and problems. See your Service Manual for laptop computers System messages Windows Hardware Troubleshooter Dell Diagnostics Function The power button light illuminates and blinks or remains solid to indicate different power states, such as power, no...operating status. Troubleshooting Tools Some of your system board, keyboard, display, memory, hard drive, etc. With the Dell Diagnostics, the computer runs the Pre-boot System Assessment (PSA), a series of initial tests of the troubleshooting tools you may display messages indicating errors or problems...
Dell Technology Guide
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...meaning of the various keyboard status lights displayed, see "Contacting Dell" on page 337 for assistance). The computer failed to complete the boot routine three consecutive times for the same error (see "Contacting Dell" on page 337 for assistance). Replace the battery (see ...S C H E C K S U M E R R O R - Possible HDD failure during HDD boot test (see the Service Manual for your computer for more details. See the documentation shipped with your computer or search for the topic on the Dell Support website support.dell.com. FOR MORE INFORMATION: To learn more about the meaning of...
...meaning of the various keyboard status lights displayed, see "Contacting Dell" on page 337 for assistance). The computer failed to complete the boot routine three consecutive times for the same error (see "Contacting Dell" on page 337 for assistance). Replace the battery (see ...S C H E C K S U M E R R O R - Possible HDD failure during HDD boot test (see the Service Manual for your computer for more details. See the documentation shipped with your computer or search for the topic on the Dell Support website support.dell.com. FOR MORE INFORMATION: To learn more about the meaning of...
Dell Technology Guide
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...loose (see "Contacting Dell" on page 292). A chip on the system board might be enabled or disabled in the drive. • If the hard drive is your boot device, ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device. •...External Keyboards" on page 337 for either the operating system or the program that the boot sequence information is correct (see "Contacting Dell" on page 292. Contact Dell (see "System Setup" on page 292. DELL RECOMMENDS THAT YOU BACK UP YOUR DATA REGULARLY. AUXILIARY DEVICE FAILURE VERIFY THAT MOUSE ...
...loose (see "Contacting Dell" on page 292). A chip on the system board might be enabled or disabled in the drive. • If the hard drive is your boot device, ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device. •...External Keyboards" on page 337 for either the operating system or the program that the boot sequence information is correct (see "Contacting Dell" on page 292. Contact Dell (see "System Setup" on page 292. DELL RECOMMENDS THAT YOU BACK UP YOUR DATA REGULARLY. AUXILIARY DEVICE FAILURE VERIFY THAT MOUSE ...
Dell Technology Guide
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... (see "Entering the System Setup Program" on page 281). TIME-OF-DAY CLOCK STOPPED - ( V A L U E) - NO BOOT DEVICE AVAILABLE - T I N T E R R U P T - N O T I M E R T I C K I M E A N D D A T E M A Y B E W R O N G - This message applies to notebook computers that the boot sequence information is correct (see "Running the Dell Diagnostics" on page 308). MEMORY DOUBLE WORD LOGIC FAILURE AT (ADDRESS), READ VALUE EXPECTING ( V A L U E) - Enter the system setup...
... (see "Entering the System Setup Program" on page 281). TIME-OF-DAY CLOCK STOPPED - ( V A L U E) - NO BOOT DEVICE AVAILABLE - T I N T E R R U P T - N O T I M E R T I C K I M E A N D D A T E M A Y B E W R O N G - This message applies to notebook computers that the boot sequence information is correct (see "Running the Dell Diagnostics" on page 308). MEMORY DOUBLE WORD LOGIC FAILURE AT (ADDRESS), READ VALUE EXPECTING ( V A L U E) - Enter the system setup...
Dell Technology Guide
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...O G R A M - TI M E R C H I P C O U N T E R 2 F A I T Y. - THE SYSTEM CAN ONLY BOOT WITH A 130-W POWER ADAPTER OR GREATER. THE BATTERY MAY NOT CHARGE. STRIKE THE F3 KEY (BEFORE THE F1 OR F2 KEY) IF YOU DO NOT ... THE DOCKING STATION. THE AMOUNT OF SYSTEM MEMORY HAS CHANGED. PRESS F5 TO RUN ONBOARD DIAGNOSTICS. - • Reseat the memory (for assistance (see "Running the Dell Diagnostics" on page 337). U N S U P P O R T E D M E M O R Y. Ensure that require a 130-W or greater AC adapter. D A Y N O T S E T - Connect a 130-W or greater AC adapter to the computer or docking ...
...O G R A M - TI M E R C H I P C O U N T E R 2 F A I T Y. - THE SYSTEM CAN ONLY BOOT WITH A 130-W POWER ADAPTER OR GREATER. THE BATTERY MAY NOT CHARGE. STRIKE THE F3 KEY (BEFORE THE F1 OR F2 KEY) IF YOU DO NOT ... THE DOCKING STATION. THE AMOUNT OF SYSTEM MEMORY HAS CHANGED. PRESS F5 TO RUN ONBOARD DIAGNOSTICS. - • Reseat the memory (for assistance (see "Running the Dell Diagnostics" on page 337). U N S U P P O R T E D M E M O R Y. Ensure that require a 130-W or greater AC adapter. D A Y N O T S E T - Connect a 130-W or greater AC adapter to the computer or docking ...
Dell Technology Guide
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.... WARNING: THE BATTERY ATTACHED CANNOT POWER THE SYSTEM. THE SYSTEM WILL NOT BOOT WITH THIS BATTERY PLUGGED IN. RUN THE SETUP UTILITY TO ENABLE T H ...E S E M E S S A G E S . - Troubleshooting 279 WARNING! YOUR POWER ADAPTER DOES NOT SUPPLY ENOUGH POWER TO RUN THE ATTACHED DOCKING STATION. Contact Dell for assistance (see "Contacting Dell" on page 337). THIS SYSTEM WILL BE U N A B L E T O C H A R G E B A T T E R I E S U N T I L T H I S B A T T E R Y I S R E M O V E D . - The battery may be defective. WA R N I N G : T H E T P...
.... WARNING: THE BATTERY ATTACHED CANNOT POWER THE SYSTEM. THE SYSTEM WILL NOT BOOT WITH THIS BATTERY PLUGGED IN. RUN THE SETUP UTILITY TO ENABLE T H ...E S E M E S S A G E S . - Troubleshooting 279 WARNING! YOUR POWER ADAPTER DOES NOT SUPPLY ENOUGH POWER TO RUN THE ATTACHED DOCKING STATION. Contact Dell for assistance (see "Contacting Dell" on page 337). THIS SYSTEM WILL BE U N A B L E T O C H A R G E B A T T E R I E S U N T I L T H I S B A T T E R Y I S R E M O V E D . - The battery may be defective. WA R N I N G : T H E T P...
Dell Technology Guide
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...Menu" on your computer and try again. Select Diagnostics from the boot menu and press . If the Pre-boot System Assessment completes successfully, the following message appears: "Booting Dell Diagnostic Utility Partition. Starting the Dell Diagnostics on (or restart) your computer cannot display a screen image...key to be working properly. 2 Turn on Desktop Computers NOTE: If your computer. 3 When the DELL™ logo appears, press immediately. The computer runs the Pre-boot System Assessment (PSA), a series of initial tests of your system board, keyboard, display, memory, hard...
...Menu" on your computer and try again. Select Diagnostics from the boot menu and press . If the Pre-boot System Assessment completes successfully, the following message appears: "Booting Dell Diagnostic Utility Partition. Starting the Dell Diagnostics on (or restart) your computer cannot display a screen image...key to be working properly. 2 Turn on Desktop Computers NOTE: If your computer. 3 When the DELL™ logo appears, press immediately. The computer runs the Pre-boot System Assessment (PSA), a series of initial tests of your system board, keyboard, display, memory, hard...
Dell Technology Guide
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... devices specified in the system setup program. 3 When the boot device list appears, highlight CD/DVD/CD-RW and press . 4 Select the Boot from CD-ROM option from the menu that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media. 4 Press any ... Main Menu" on page 284. then, shut down and restart the computer. When the DELL logo appears, press immediately. NOTE: The next steps change the boot sequence for your hard drive. 5 When the Dell Diagnostics Main Menu appears, select the test you want to run . NOTE: If you wait too ...
... devices specified in the system setup program. 3 When the boot device list appears, highlight CD/DVD/CD-RW and press . 4 Select the Boot from CD-ROM option from the menu that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media. 4 Press any ... Main Menu" on page 284. then, shut down and restart the computer. When the DELL logo appears, press immediately. NOTE: The next steps change the boot sequence for your hard drive. 5 When the Dell Diagnostics Main Menu appears, select the test you want to run . NOTE: If you wait too ...
Dell Technology Guide
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... are determined by the computer) appear less bright. Options or values that appear as : • System configuration • Boot order • Boot (start-up) configuration • Basic device configuration settings • System security and hard drive password settings 308 System Setup ...Entering the System Setup Program 1 Turn on (or restart) your computer. 2 When the DELL™ logo appears, press immediately. 3 If you...
... are determined by the computer) appear less bright. Options or values that appear as : • System configuration • Boot order • Boot (start-up) configuration • Basic device configuration settings • System security and hard drive password settings 308 System Setup ...Entering the System Setup Program 1 Turn on (or restart) your computer. 2 When the DELL™ logo appears, press immediately. 3 If you...
Dell Technology Guide
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...8226; Internal HDD • USB Storage Device • CD/DVD/CD-RW drive • Modular Bay HDD NOTE: Only devices that are bootable. During the boot routine, the computer starts at the top of the list and scans each enabled device for the operating system start the operating system... changes take effect as soon as you want to change the boot sequence on a one-time-only basis, see "Performing a One-Time Boot" on page 310. and down -arrow keys to highlight the Boot tab. 3 Press the up- To control the boot devices, select (highlight) a device by a number are preceded by pressing the...
...8226; Internal HDD • USB Storage Device • CD/DVD/CD-RW drive • Modular Bay HDD NOTE: Only devices that are bootable. During the boot routine, the computer starts at the top of the list and scans each enabled device for the operating system start the operating system... changes take effect as soon as you want to change the boot sequence on a one-time-only basis, see "Performing a One-Time Boot" on page 310. and down -arrow keys to highlight the Boot tab. 3 Press the up- To control the boot devices, select (highlight) a device by a number are preceded by pressing the...
Dell Technology Guide
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...you want to a USB device, the device must be updated for the current boot only). Changing the BIOS Settings The BIOS is a utility that a device is restored. When the DELL logo appears, press immediately. Changing Boot Sequence to a USB Device 1 Connect the USB device to be bootable. ...To ensure that serves as an interface between the computer hardware and the operating system. The computer boots to wait until you see the Windows...
...you want to a USB device, the device must be updated for the current boot only). Changing the BIOS Settings The BIOS is a utility that a device is restored. When the DELL logo appears, press immediately. Changing Boot Sequence to a USB Device 1 Connect the USB device to be bootable. ...To ensure that serves as an interface between the computer hardware and the operating system. The computer boots to wait until you see the Windows...
Dell Technology Guide
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boot sequence - bits per second - bus - byte - The basic data unit used by your computer has a virus, ensure that you can either a reserved section of data .... L1 cache - Secondary cache which the computer attempts to start your computer. CD-R - CD rewritable - A rewritable version of the devices from which can use to boot. bit - Specifies the order of a CD. bootable disk - bps - A measurement of many processor operations. Celsius - The cache enhances the efficiency of heat output. L2 cache...
boot sequence - bits per second - bus - byte - The basic data unit used by your computer has a virus, ensure that you can either a reserved section of data .... L1 cache - Secondary cache which the computer attempts to start your computer. CD-R - CD rewritable - A rewritable version of the devices from which can use to boot. bit - Specifies the order of a CD. bootable disk - bps - A measurement of many processor operations. Celsius - The cache enhances the efficiency of heat output. L2 cache...
Dell Technology Guide
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... in Hz, at which your computer. personal system/2 - Some common implementations of independent disks - readme file - refresh rate - radio frequency interference - read -only - PXE - pre-boot execution environment - A method of 10 kHz to as its contents after 349 random-access memory - resolution - RFI - ROM, unlike RAM, retains its vertical frequency). Sometimes...
... in Hz, at which your computer. personal system/2 - Some common implementations of independent disks - readme file - refresh rate - radio frequency interference - read -only - PXE - pre-boot execution environment - A method of 10 kHz to as its contents after 349 random-access memory - resolution - RFI - ROM, unlike RAM, retains its vertical frequency). Sometimes...